WEBINAIRES

Proactive Maintenance Simplified

210318

While some field service providers still live “on the edge” with reactive emergency responses, most have come to recognize that proactive maintenance means predictable business and revenue, more equipment uptime, and happier customers. This livecast will provide three key strategies to achieve proactive maintenance for any service organization.

Field Service Circle – Strategy and Vision of Field Service in 2021

210218

What will 2021 bring to the field service industry? And how can you make sure your service business is ahead of the game?

Is equipment the transformation consultant of the future?

210217

Amongst others, we approach the topic from two key angles. Firstly, from a consulting point of view with a focus on driving business value. Secondly, from a product point of view, discussing what story the asset tells and how this information allows you to be more efficient, more customer focused, and generate more revenue.

The Customer's Voice

210217

The customer's voice is a driving force in the service transformation journey, we discuss why transformation is not anymore, a choice, but it is an imperative.

Field Service Circle – 2020

210217

In this session of our Autumn FSC Virtual series we give the audience the opportunity to dictate the conversation. Join Coen and Sumair from our GCT team, alongside Kris Oldland from Field Service News, as they discuss the value of field service tools for technicians, the importance of human intelligence, and the move towards a “remote first” model for service.

Listen To Your Assets - How your installed equipment assets will become your most important services consultant

201204

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

Digital Transformation Featuring Kodak Alaris

201123

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

Building a Resilient Service Experience with Asset 360

201120

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

ServiceMax 20.2 Release

201106

At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

Digital Transformation for Long-Term Sustainability

201026

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

Making the Most of Zinc

201013

Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

[Innovation Series] Proactive Maintenance — Simplified

200819

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

VIRTUAL FIELD SERVICE CIRCLE SUMMER SERIES 2020

200721

Across the last few months Field Service News in partnership with ServiceMax have hosted a series of in depth Think Tank sessions with a series of senior service leaders to dig deeper into the challenges and opportunities that our industry face currently.

FSC VIRTUAL SUMMER SERIES - 3RD PARTY VS IN HOUSE SERVICE

200721

As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.

[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

200714

Product Focus: Project Scheduling. Key Takeaways: Understand ServiceMax’s offering for project scheduling, multi-appointment jobs, multi-resource jobs, crew management, and shift plans.

Cercle du Field Service Virtuel

200710

Comme nous ne pouvons pas nous rencontrer en personne, nous vous présentons notre Cercle du Field Service Virtuel ! Grâce à notre série d'événements virtuels sur des sujets liés aux services techniques, vous resterez au courant même en ces temps difficiles !

How B. Braun Ensures Regulatory Compliance

200706

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

20.1 Client Product Release

200701

ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

Best Practices for Depot Repair

200629

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

[Innovation Series] The Do's and Don'ts of Contractor Management

200609

Product Focus: Partner Communities. Key Takeaways: Options for handling resource crunch. Tips for reducing process complexity, communicating with contractors, measuring service quality.

Medical Device Expert Talks: Accelerating digital transformation

200603

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

Service, Sustain, Succeed: How Service Keeps the World Running

200512

Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

[Innovation Series] Mobile For the Next Generation of Technicians

200512

Product Focus: ServiceMax Go. Key Takeaways: Understand how mobile features like offline access, asset location and service history, connected conversations, and real-time notifications help technicians deliver faster and better service.

Asset 360™: Foundation for the Future of Field Service Management

200427

Companies servicing high value, complex, mission-critical equipment need a complete view of their assets to run a profitable business. Adopting an Asset 360™ strategy enables you to drive efficiencies in your processes and deliver maximum uptime to your customers. Watch the replay of Stacey Epstein's Asset 360™ Keynote to learn how you can increase uptime, reduce costs, and maintain compliance through an asset-centric approach.

20.1 Release: New Features To Help You Achieve Uptime

200421

Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

[Innovation Series] 5 Proven Ways to Master Parts Management

200406

Product Focus: Parts Management. Key Takeaways: How ServiceMax enables you to move from break-fix to proactive maintenance and proactively manage parts, easily locate parts, manage your min/max levels, deploy Remote Triage, and more.

[Innovation Series] Secrets of Efficient Scheduling Revealed

200316

Product Focus: Service Board. Key Takeaways: Value of asset centricity. Three requirements necessary to make dispatchers effective and efficient.

[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

200115

Product Focus: Service Contracts & Entitlements. Key Takeaways: Use a system and process to price & deliver service consistently. Features that help design compelling and profitable service contracts for your customers. Demonstrate value to customers as you go.

ServiceMax Launch 19.3

191216

Establishing the right business processes in the field helps you utilize your workforce most effectively and empowers people to do their best work; ultimately leading to higher productivity and better customer satisfaction. View our 19.3 release webinar to learn more about the innovations that help you build out, adjust, and enforce business processes.

[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

191206

Product Focus: Installed Base Management. Key Takeaways: Importance of understanding and having full visibility into your installed base. Ways to grow the topline while also cutting costs.

[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity

191113

Product Focus: Zinc. Key Takeaways: Impact of real-time communication on service teams. How ServiceMax is taking advantage of new technologies including AI, AR, and bots.

La Transformation Numérique des Services: de la Graisse au Codage

191109

La transformation numérique exige des entreprises qu'elles numérisent leurs actifs à un rythme rapide, mais les compétences numériques de la main-d'œuvre doivent rattraper leur retard pour accélérer la progression numérique.

Remote Triage – Harness Service Data With AI to Reduce Truck Rolls

190617

Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

ServiceMax Launch 19.1

190520

In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

Servicemax Field Service Management Product Demo

190424

View this product demo webinar to see ServiceMax in action! On average, our customers achieve an average increase in service revenue by 10% and increased productivity by 19%. Are you ready to see how ServiceMax can help you achieve these results?

Untapped Potential: The 5 Sustainability Opportunities for Service Execution

190401

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

Optimizing Service Delivery for Industrial Manufacturers and Asset Operators

190321

All manufacturer operations – from pharmaceutical manufacturers to power plant operations to energy producers and everyone in between -- need timely maintenance to ensure consistent uptime. Asset failures can cost companies like yours hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, you can provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. Join this webinar from ServiceMax to learn how to improve your service execution.

Réalité Augmentée Pour Les Techniciens De Service Sur Site : Une Exécution Des Services Plus Rapide Grâce À L'assistance Visuelle

190215

Recruter des effectifs est un véritable défi pour les entreprises de services et maintenance. Alors que les techniciens expérimentés partent à la retraite, il est de plus en plus difficile d'attirer la jeune génération et de les former rapidement avec les compétences appropriées. La solution SightCall permet de tirer parti de l'expérience et compétences des techniciens les plus anciens pour former les nouveaux techniciens de terrain en tirant parti de technologies numériques éprouvées telles que la Réalité Augmentée (RA) et l'assistance visuelle en direct, pour vous permettre d'être plus compétitif, d'assurer une rentabilité élevée et de fournir une expérience client exceptionnelle.

Which Field Service Contractor Management Model Is Right For You?

190118

Successfully outsourcing field service work to contractors is more than just handing off work orders to third-party technicians. To get it right, you need to be aware of common contractor engagement models, as well as their uses cases and limitations. View this 30-minute webinar to understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives. You’ll also learn how to get a jumpstart on developing your field work outsourcing strategy. Using practical customer examples, we will take a close look at the pros, the cons, and lessons learned.

Optimizing Service Delivery For Asset Operators

181213

Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.

Améliorez la Sécurité et la Conformité des Interventions de Service De 12% Avec les Outils Numériques

180921

Les professionnels du service après-vente dans les secteurs réglementés comprennent l'importance de suivre les processus prescrits et de saisir des informations précises. Des erreurs dans les opérations et les données pourraient avoir des consequences graves. ServiceMax et ProntoForms s'associent pour aider les équipes à fournir des services conformes à chaque fois.

La force de gravité des données des actifs et des services

180910

Les données des actifs et des services jouent un rôle stratégique dans l'entreprise au sens large, et pas seulement que sur les opérations. Les données sur les actifs et les services offrent des perspectives inexploitées pour presque tous les secteurs d'activité : elles ont également un impact considérable sur l'efficacité globale des équipements en termes de performances, de capacité, de qualité et de disponibilité. La montée en puissance de cette « gravité des données des actifs et des services » modifie la façon dont les entreprises perçoivent et monétisent leurs activités de service et sont alimentées par des contrats basés sur les résultats et la servitisation.

Service Transformation for Oil, Gas and Chemical Facility Operators

180806

In this webinar recording, learn how ServiceMax can be used specifically in Oil, Gas and Chemical Facility operations such as refining, gas processing, petrochemical and more. Phil Schwarz, Oil & Gas Product Marketing Director at ServiceMax, discusses the role of a field service management platform within the context of Digital Transformation and how it can impact your business and operations immediately and into the future.

Raise Field Service Productivity with an Integrated Knowledge and Inventory Solution

180327

Learn how your field service team can increase First-Time fix rates while improving customer satisfaction. Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs

Build Your Outcomes-based Service Empire with Proactive Maintenance

180315

If you’re looking to deliver better customer outcomes through next-generation services, please join Tushar Sharma, Product Manager and Micki Collart, Sr. Product Marketing Manager at ServiceMax for a webinar on ServiceMax’s Proactive Maintenance capabilities as they discuss evolving maintenance strategies and walk through a demo of ServiceMax's Preventative Maintenance features.

Oilfield Service Delivery Enabled by ServiceMax

180309

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to maximize the business outcomes associated with delivering a field service. According to our annual customer survey, users of ServiceMax see 10-20% improvements in productivity & efficiency, safety & compliance, customer experience, and revenue growth.

Improve Compliance and Job-Site Safety by Replacing Paper with Smart Mobile Forms

180308

EHS reporting needs to do more than prove compliance: it must ensure machines are up and running full-time, keep employee training up to date, and help avoid the pitfalls of having to recruit and train part-time replacements if employees are injured on the job. This webinar will outline how data collection on smart phones and tablets in the field, combined with a best-in-class Field Service Management solution and KPI dashboards, will transform your EHS program into an all-around business support system.

ServiceMax Winter '18 Launch

180307

Find out more about our improved user experience with the new Winter '18 Release in this recorded webinar. With new performance improvements to Service Flow Manager, the ability to quickly map data from IoT systems from ServiceMax objects, 10x faster Schedule Optimization and more, this release makes improvements for field techs, field service leaders dispatchers and administrators.

Réinventer les services aujourd'hui : un appel à l'action pour les fabricants industriels

180220

Au cours des deux dernières années, 30 entreprises de l'indice Industrial Equipment (IE) de la Technology Services Industry Association (TSIA) ont perdu plus de 20 % de leurs revenus globaux et les marges moyennes des services pour ces entreprises sont inférieures aux marges des ventes des produits. John Ragsdale chez TSIA et Micki Collart chez ServiceMax discutent des fonctionnalités clés et technologies, telles que les produits connectés et l'analytique qui sont nécessaires pour réinventer les offres de services que les clients veulent acheter. Ils exploreront également des tactiques pratiques pour permettre de créer de nouveaux services au juste prix.

Le Véritable Coût Des Temps D'arrêt Des Machines Non Prévu

180124

Le maintien de vos actifs est essentiel à votre réputation, à la satisfaction de vos clients et à la réduction des coûts, mais quel est le coût réel des interruptions de service imprévues? À l'été 2017, ServiceMax a demandé au cabinet de recherche indépendant Vanson Bourne de découvrir l'impact que les temps d'arrêt imprévus peuvent avoir sur les entreprises et les équipes de gestion des services sur le terrain.

Augmenter vos retours sur investissement en intégrant les pièces et le SAV

180123