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Predix ServiceMax recovers lost capacity, efficiency, safety and revenue while lowering operational costs and errors

Technician Productivity
Technician Repair Time
Compliance Incidents

As you might expect, for the MRO provider, what gets measured, gets managed. Aircraft, people and bags must be moving all the time and a great passenger experience will be maximized through the highest utilization of things and people as possible.

At GE Digital, we have the solution to create scale, automation and productivity with actionable insights through the Internet of Things (IoT), Big Data and Artificial Intelligence. The solution is called Predix ServiceMax and it can increase productivity, efficiency, safety and revenue while lowering operational costs, errors and also recover lost capacity.

Predix ServiceMax follows regulatory (i.e. AC120-16G) guidance to manage technician and mechanic safety risks, and implement corrective actions that mitigate risk. ServiceMax can “bolt-on” to your existing M&E software so that you can safely set priorities for reactive service; make choices - plan audits - analyze data - implement corrective actions for preventive and condition-based service and forecast failures for predictive service.

Did you know that GE’s history in aviation spans more than 90 years of innovation, safety and compliance? From the turbosupercharger in 1917 to the world’s most powerful commercial jet engine. Every 2 seconds an aircraft takes off with a GE engine.

Predix ServiceMax is the aviation field service agnostic "bolt-on" software solution for not only time-based maintenance, but also condition-based and predictive maintenance.

CST: Nilfisk Ride Along Denmark
ServiceMax for Aircraft Maintenance by GE Digital

Reduce Errors
Maximize Productivity
Lower Costs

Maximized Efficiency
  • Digital tools to capture data
  • Mitigate the rising labor costs due to the shortage of technicians and mechanics
  • Use the power of data analytics to improve labor productivity
  • Reduce the demand for labor that is in short supply
  • Reduce manhours
  • Reduce maintenance costs
  • Communicate insights from one worker to another
  • Reduce the cost of training by introducing more flexibility
Maximized Productivity
  • Drive continuous improvement and innovation through automation
  • Realize actionable insights from big data and artificial intelligence for the:
    • People - i.e. the technician and/or worker
    • Process - i.e. the factors affecting On-time Performance (“OTP”)
    • Performance – i.e. the obstacles affecting OTP
Maximized Compliance
  • Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions
  • Follows guidance from FAA AC 120-16G and AC 120-115

Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions.

GE Aviation On Wing Support Reduced Errors, Maximized Productivity and Lowered Costs Globally With ServiceMax

"Reduced errors and increased productivity are paying off for GE Aviation On Wing Support. The business saw excellent service outcomes after using ServiceMax. In the first year, they exceeded On Wing Support service revenue goals by 130%."

"The customer experience is the most important priority. We need data to increase efficiency and customer satisfaction, but we don’t want the techs to focus on that, their minds need to be on repairing the engine.

We are focused on innovative ways to streamline processes and gather data without pulling away the technicians attention and time. That’s where ServiceMax comes in."

–Christine Duborg, Technical Project Manager for GE Aviation

See Customer Story
Mission 1

Service Transformation

1 Reactive

  • Maintenance Crew Scheduling
  • Maintenance Crew Dispatch
  • Maintenance Crew Project Management
  • Powerful dispatch console
  • Mobile checklist
  • Powerful remote Mobile solution with off-line functionality
  • Configurable Service Flow Manager
  • Work Order Debrief
  • Dependent Job Scheduling
  • Offline App-to-App Collaboration
  • Configurable KPI dashboard
  • Installed Base Management
  • Field Connected Products
  • Predicted Time to Service
  • ERP Integration
  • Drag and Drop UI

2 Preventive

  • Maintenance crew optimization
  • Optimization software
  • Process machine data learning
  • Asset usage
  • Multi-dimension contract pricing
  • Track profitability
  • Labor, Parts, Expenses applied to product data
  • Time-based SLA's tracked for contract compliance
  • Offline Access to specific maintenance information
  • Customization of service flow
  • Link fault data to specific maintenance actions
  • Configure Service Flow Once - Deploy anywhere

3 Condition-Based

  • Monitor corrective actions for compliance
  • Maintain technician skills certification and locations
  • Track service histories as maintained products & parts
  • Manage job processes for compliance and audits
  • Track key service indicators
  • Maintain service offerings, term & levels
  • Real time diagnostic data
  • Local work flow caching for remote performance
  • Upload Videos/Photos to Mobile Checklists

4 Predictive

  • Enable outcome-based business models from IIoT devices
  • Monitor and model asset conditions
  • Manage alerts for predictive service
  • Configure service delivery process on-demand
  • Manage multiple devices and platforms
  • AutoFill forms from assets
  • Collect data from asset and initiate service request
  • IIoT (i.e. Predix) infrastructure connects devices and gathers information
  • Asset Performance Management that applies the predictive analytics
  • Service delivery software based on actionable insights from connected devices.

Digital Transformation

Transfprmation 4.0

From the turbosupercharger to the world's most powerful commercial jet engine, GE's history in aviation spans more than 90 years of innovation. To learn more click here.

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