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ServiceMax Maximizes Efficiency, Productivity and Compliance in the Digital Transformation of Aircraft Maintenance, Repair and Overhaul

Technician Productivity
Technician Repair Time
Compliance Incidents

Maintenance, repair and overhaul (MRO) service providers are rapidly shifting to digital. Regulatory mandates are leveraging IIoT to create more data to improve air transportation, the airspace and the passenger experience. New avionics and aircraft have been mandated to modernize, so that air transportation will become safer, more efficient, and more predictable.

To service the new modern fleet of aircraft, MRO providers have been challenged to enable end-to-end digital tools, in order for their repair operation to be efficient, productive, competitive, safe and most of all, compliant.

GE Digital has an end-to-end software platform called Predix that provides the "Industrial" IoT (IIoT) infrastructure to connect the devices, gather the data, and use Asset Performance Management (APM) to apply the predictive analytics. The ServiceMax platform is M&E agnostic ("bolt-on") to your existing MRO system. ServiceMax follows the regulatory guidance (FAA AC120-16G) to deliver the actions and enable the MRO provider to:

  • Set Priorities for Reactive Repair
  • Make Choices, Plan Audits, Analyze Data, Implement Corrective Actions for Preventive and Condition Based Repair
  • Forecast Failures for Predictive Repair
ServiceMax from GE Digital has over 400 Customers in 40 countries using our comprehensive product suite of functionality for Field Service Management. Today, we're managing over 150 million assets with 2.5 million mobile syncs each day at 30 million locations.
ServiceMax - Field Born, Field Tested
ServiceMax - Field Born, Field Tested

Reduce Errors
Maximize Productivity
Lower Costs

Maximized Efficiency
  • Reduced Turn Around Time
  • Redundancies eliminated
  • Info retention maximized
  • Offline Parts Visibility
  • Offline Document Visibility
  • Safety and compliance with Real-time information to ensure access to the most current information, data and analysis
Maximized Productivity
  • Fully hosted solution with secure, private and mobile data access
  • Optimized Maintenance Scheduling, Installed Base Management, Remote Digital Signatures and KPI Dashboard
  • Conduct analysis and peer comparisons
  • Productivity through information sharing and data visualization
Maximized Compliance
  • Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions
  • Follows guidance from FAA AC 120-16G and AC 120-115

Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions.

GE Aviation On Wing Support Reduced Errors, Maximized Productivity and Lowered Costs Globally With ServiceMax

"Reduced errors and increased productivity are paying off for GE Aviation On Wing Support. The business saw excellent service outcomes after using ServiceMax. In the first year, they exceeded On Wing Support service revenue goals by 130%."

"The customer experience is the most important priority. We need data to increase efficiency and customer satisfaction, but we don’t want the techs to focus on that, their minds need to be on repairing the engine.

We are focused on innovative ways to streamline processes and gather data without pulling away the technicians attention and time. That’s where ServiceMax comes in."

–Christine Duborg, Technical Project Manager for GE Aviation

See Customer Story
Mission 1

Service Transformation

1 Reactive

  • Maintenance Crew Scheduling
  • Maintenance Crew Dispatch
  • Maintenance Crew Project Management
  • Powerful dispatch console
  • Mobile checklist
  • Powerful remote Mobile solution with off-line functionality
  • Configurable Service Flow Manager
  • Work Order Debrief
  • Dependent Job Scheduling
  • Offline App-to-App Collaboration
  • Configurable KPI dashboard
  • Installed Base Management
  • Field Connected Products
  • Predicted Time to Service
  • ERP Integration
  • Drag and Drop UI

2 Preventive

  • Maintenance crew optimization
  • Optimization software
  • Process machine data learning
  • Asset usage
  • Multi-dimension contract pricing
  • Track profitability
  • Labor, Parts, Expenses applied to product data
  • Time-based SLA's tracked for contract compliance
  • Offline Access to specific maintenance information
  • Customization of service flow
  • Link fault data to specific maintenance actions
  • Configure Service Flow Once - Deploy anywhere

3 Condition-Based

  • Monitor corrective actions for compliance
  • Maintain technician skills certification and locations
  • Track service histories as maintained products & parts
  • Manage job processes for compliance and audits
  • Track key service indicators
  • Maintain service offerings, term & levels
  • Real time diagnostic data
  • Local work flow caching for remote performance
  • Upload Videos/Photos to Mobile Checklists

4 Predictive

  • Enable outcome-based business models from IIoT devices
  • Monitor and model asset conditions
  • Manage alerts for predictive service
  • Configure service delivery process on-demand
  • Manage multiple devices and platforms
  • AutoFill forms from assets
  • Collect data from asset and initiate service request
  • IIoT (i.e. Predix) infrastructure connects devices and gathers information
  • Asset Performance Management that applies the predictive analytics
  • Service delivery software based on actionable insights from connected devices.

Digital Transformation

Transfprmation 4.0

From the turbosupercharger to the world's most powerful commercial jet engine, GE's history in aviation spans more than 90 years of innovation. To learn more click here.

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