Webinars

You Need a Remote Strategy: The Hybrid State of Service

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Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.

How Customers Win with Field Service Asset Data from ServiceMax

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Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

The Importance of After Sales Service Lifecycle Data

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Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.

Product Spotlight: DataGuide in ServiceMax Core

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In this Product Spotlight, Archana Krishnan, Senior Product Manager at ServiceMax, walks through the rich advanced forms and document generation capabilities available in DataGuide. Plus, she talks about the depth of DataGuide in a common maintenance scenario.

Product Spotlight: Service Contracts & Contract Management in Asset 360

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See the capabilities of contract management in Asset 360 that empower customers to standardize and generate service contracts at scale.

FieldFX Product Demo

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ServiceMax FieldFX provides a critical end-to-end field management solution for energy service companies. In this demo, see firsthand how FieldFX enables your field and office teams to stay connected.

ServiceMax Core Product Demo

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In this demo, see how ServiceMax Core delivers the most comprehensive service execution functionality to achieve critical business objectives.

Product Release: Asset 360 Winter '23

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The Winter ‘23 release of Asset 360 includes new customer self-serve mobile solutions through the Engage mobile app for Asset 360. Additional new features include mobile offerings for the non-technician persona through the Salesforce mobile app, enhancements to technical attributes and Service Contract APIs, and a new service analytics dashboard on contract analysis.

Asset 360 Product Demo

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For service organizations, asset data provides the foundation needed to drive critical decision-making throughout the asset lifecycle. Asset 360 for Salesforce provides all stakeholders with a 360-degree view of assets on one platform, so every department can leverage asset data for their purposes. The results? Better service execution, happier customers, and increased service profitability. In this demo, see firsthand how Asset 360 accelerates the service digital transformation journey.

The Rolling Warehouse Solution

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Diabsolut’s solution combines FinancialForce Order, Procurement & Inventory Management and Salesforce Field Service with ServiceMax Asset 360 on a single platform to view and manage anything and everything to do with your order, inventory, field service, and overall asset-centric service execution.

Optimizing Parts Availability while Controlling Inventory Costs

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The ability to plan and manage parts is critical to effective service delivery. Not having the right parts for the job lowers first-time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs. Customers are demanding faster service responses while corporate directives are dictating less inventory. Asset-centric companies balancing these competing objectives require field-focused and service-specific parts planning, integrated with a field service management solution.

Introducing DataGuide

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DataGuide allows you to do more with your data by combining the capabilities of Advanced Forms and Document Generation (PDF) to guide technicians to efficiently capture and present data in support of their various tasks – inspection, maintenance, safety. Learn more from Joseph June, Senior VP, Product Management and Archana Krishnan, Sr. Product Manager, as they talk through the features and functionalities that you can leverage with DataGuide.

Asset + Customer-Centricity: The Keys to Digital Success

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Discover how to better align workforce ambitions and target digital technologies to support improved outcomes for the business and customers.

Why the Equipment Rental Business Should Care About Digital Service Transformation

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If you're an equipment rental company, you know that a lot has changed within the rental business over the past few years. The rental market is growing year over year, and the advancement of digitalization offers huge opportunities for streamlining and improving the rental process, making renting assets much easier. However, there are still relatively few companies that have a well-developed and comprehensive digitalization program.

Asset 360 Spring ’22 Product Release Webinar

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Our Product Management, Global Customer Transformation, and Product Marketing teams discuss the highlights of the Asset 360 Spring ’22 release and share future roadmap.

Build vs Buy - Making the Right Choice

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Should I build my own solution, or should I purchase something packaged? This webinar will help you answer that burning question as we weigh the advantages and drawbacks of each approach.

Drive Operating Performance and Manage Compliance with Salesforce and ServiceMax Asset 360

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Medical Device Manufacturers require an end-to-end customer execution solution on a unified platform to ensure quality patient experiences.

Using a 360 Asset View to Drive the Circular Economy

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There is a huge opportunity for companies to move towards circular and more sustainable business model approach, but at the same time, there are many challenges that can prevent organisations to understand and leverage the benefits that this transformation can take.

ServiceMax Asset 360 Winter '22: Product Release Webinar

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The Winter '22 release of Asset 360 introduces new features that enhance sales and service interactions, new dashboards for actionable service analytics and insights, and builds on a templatized approach to service contracts and maintenance plans.

Trasforma il Field Service nel Tuo Vantaggio Competitivo con Salesforce Field Service e Servicemax Asset 360

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Le aziende stanno affrontando nuove sfide senza precedenti. Le esigenze e le aspettative dei clienti si sono evolute drasticamente, le normative più stringenti e i processi aziendali più complessi. È così che i servizi di assistenza e manutenzione giocano un ruolo chiave per il successo aziendale, come fattore di differenziazione e motore di sviluppo di nuovi modelli di business incentrati sui risultati.

6 Things Medical Device CSOs Are Doing to Stay in Business feat. Terumo BCT

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Building off the findings in the 2021 CSO Report, Terumo BCT highlights the key features of resilient service organizations and shares recommendations on where medical device leaders should focus this year.

Proactive Maintenance Simplified

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While some field service providers still live “on the edge” with reactive emergency responses, most have come to recognize that proactive maintenance means predictable business and revenue, more equipment uptime, and happier customers. This livecast will provide three key strategies to achieve proactive maintenance for any service organization.

Field Service Circle – Strategy and Vision of Field Service in 2021

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What will 2021 bring to the field service industry? And how can you make sure your service business is ahead of the game?

Is equipment the transformation consultant of the future?

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Amongst others, we approach the topic from two key angles. Firstly, from a consulting point of view with a focus on driving business value. Secondly, from a product point of view, discussing what story the asset tells and how this information allows you to be more efficient, more customer focused, and generate more revenue.

The Customer's Voice

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The customer's voice is a driving force in the service transformation journey, we discuss why transformation is not anymore, a choice, but it is an imperative.

Field Service Circle – 2020

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In this session of our Autumn FSC Virtual series we give the audience the opportunity to dictate the conversation. Join Coen and Sumair from our GCT team, alongside Kris Oldland from Field Service News, as they discuss the value of field service tools for technicians, the importance of human intelligence, and the move towards a “remote first” model for service.

Listen To Your Assets - How your installed equipment assets will become your most important services consultant

201204

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

Digital Transformation Featuring Kodak Alaris

201123

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

Building a Resilient Service Experience with Asset 360

201120

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

ServiceMax 20.2 Release

201106

At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

Digital Transformation for Long-Term Sustainability

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Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

Making the Most of Zinc

201013

Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

[Innovation Series] Proactive Maintenance — Simplified

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Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

VIRTUAL FIELD SERVICE CIRCLE SUMMER SERIES 2020

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Across the last few months Field Service News in partnership with ServiceMax have hosted a series of in depth Think Tank sessions with a series of senior service leaders to dig deeper into the challenges and opportunities that our industry face currently.

FSC VIRTUAL SUMMER SERIES - 3RD PARTY VS IN HOUSE SERVICE

200721

As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.

[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

200714

Product Focus: Project Scheduling. Key Takeaways: Understand ServiceMax’s offering for project scheduling, multi-appointment jobs, multi-resource jobs, crew management, and shift plans.

Field Service Circle Virtual

200710

Non è possibile incontrarsi, per questo motivo ServiceMax Field Service Circle diventa virtuale! Registrati oggi stesso per partecipare a una conversazione interattiva e una condivisione delle tematiche legate al Field Service in questo momento particolare!

How B. Braun Ensures Regulatory Compliance

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In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

20.1 Client Product Release

200701

ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

Best Practices for Depot Repair

200629

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

[Innovation Series] The Do's and Don'ts of Contractor Management

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Product Focus: Partner Communities. Key Takeaways: Options for handling resource crunch. Tips for reducing process complexity, communicating with contractors, measuring service quality.

Medical Device Expert Talks: Accelerating digital transformation

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Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

Service, Sustain, Succeed: How Service Keeps the World Running

200512

Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

[Innovation Series] Mobile For the Next Generation of Technicians

200512

Product Focus: ServiceMax Go. Key Takeaways: Understand how mobile features like offline access, asset location and service history, connected conversations, and real-time notifications help technicians deliver faster and better service.

Asset 360™: Foundation for the Future of Field Service Management

200427

Companies servicing high value, complex, mission-critical equipment need a complete view of their assets to run a profitable business. Adopting an Asset 360™ strategy enables you to drive efficiencies in your processes and deliver maximum uptime to your customers. Watch the replay of Stacey Epstein's Asset 360™ Keynote to learn how you can increase uptime, reduce costs, and maintain compliance through an asset-centric approach.

20.1 Release: New Features To Help You Achieve Uptime

200421

Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

[Innovation Series] 5 Proven Ways to Master Parts Management

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Product Focus: Parts Management. Key Takeaways: How ServiceMax enables you to move from break-fix to proactive maintenance and proactively manage parts, easily locate parts, manage your min/max levels, deploy Remote Triage, and more.

[Innovation Series] Secrets of Efficient Scheduling Revealed

200316

Product Focus: Service Board. Key Takeaways: Value of asset centricity. Three requirements necessary to make dispatchers effective and efficient.

[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

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Product Focus: Service Contracts & Entitlements. Key Takeaways: Use a system and process to price & deliver service consistently. Features that help design compelling and profitable service contracts for your customers. Demonstrate value to customers as you go.

[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

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Product Focus: Installed Base Management. Key Takeaways: Importance of understanding and having full visibility into your installed base. Ways to grow the topline while also cutting costs.

[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity

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Product Focus: Zinc. Key Takeaways: Impact of real-time communication on service teams. How ServiceMax is taking advantage of new technologies including AI, AR, and bots.

Che cosa guida la trasformazione digitale dei servizi

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La trasformazione digitale richiede che le aziende digitalizzino i propri asset a un ritmo sostenuto, e sviluppino le competenze digitali necessarie per la forza lavoro al fine di accelerare questo processo e rendere più efficiente ed efficace l'organizzazione di field service.

Remote Triage – Harness Service Data With AI to Reduce Truck Rolls

190617

Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

ServiceMax Launch 19.1

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