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ServiceMax Launch 19.1


In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

Managing 3rd-Party Contractors with ServiceMax Partner Community


ServiceMax Partner Community addresses all requirements for managing contractors efficiently. You get real-time visibility into your contractor's operations, can hold them accountable, and in turn, empower them to deliver great service on your behalf. Learn about challenges, and benefits of leveraging third-party partners in this recorded webinar.

Servicemax Field Service Management Product Demo


View this product demo webinar to see ServiceMax in action! On average, our customers achieve an average increase in service revenue by 10% and increased productivity by 19%. Are you ready to see how ServiceMax can help you achieve these results?

Untapped Potential: The 5 Sustainability Opportunities for Service Execution


Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

Optimizing Service Delivery for Industrial Manufacturers and Asset Operators


All manufacturer operations – from pharmaceutical manufacturers to power plant operations to energy producers and everyone in between -- need timely maintenance to ensure consistent uptime. Asset failures can cost companies like yours hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, you can provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. Join this webinar from ServiceMax to learn how to improve your service execution.

Optimizing Service Delivery For Asset Operators


Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.

Improve Field Service Safety & Compliance by 12% with Digital Tools


Field service professionals in regulated industries understand the importance of following prescribed processes and capturing accurate information from the field. Errors in operations and data could mean a serious disaster. ServiceMax and ProntoForms are teaming up to help teams deliver compliant service every time.

The Rise of Asset and Service Data Gravity


The rise of "Asset and Service Data Gravity" is changing the way businesses view and monetize their service operations. This data is playing a far more strategic role in the wider enterprise – not just within service operations. The advent of connected equipment assets, industrial platforms and servitization has made service and asset data more valuable than ever before, yet it remains under monetized for most companies

Service Transformation for Oil, Gas and Chemical Facility Operators


In this webinar recording, learn how ServiceMax can be used specifically in Oil, Gas and Chemical Facility operations such as refining, gas processing, petrochemical and more. Phil Schwarz, Oil & Gas Product Marketing Director at ServiceMax, discusses the role of a field service management platform within the context of Digital Transformation and how it can impact your business and operations immediately and into the future.

3 Ways to Overcome Proactive Service Challenges


By 2020, there will be 20 billion IoT connected devices. Field service management is a first-order application for IoT with accurate equipment data to optimize service delivery. Join ServiceMax and TSIA to learn how Connected Field Service delivers superior productivity and customer experience results. We will discuss how to unlock new service models, enable proactive maintenance models and leverage data to achieve proactive service results.

Driving Profitability and Utilization for Your Service Organization: Determining Your Strategy


Global service organizations are challenged to think strategically when it comes to increasing revenue, profitability and customer experience. Join Patrice Eberline, Author and VP Global Customer Transformation at ServiceMax from GE Digital as she outlines the next step in your service transformation journey – Identifying and aligning priorities with the c-suite, understanding and using key KPI’s to deliver profitability consistently, and developing a future ready field team.

ServiceMax for the Digital Oilfield


  • Oil & Energy

Oil and Gas operators face constant challenges in production operations. Challenges include, but are not limited to, lost/deferred production, operational inefficiencies, aged infrastructure, a changing workforce, and safety & compliance concerns. Hear how ServiceMax automates the end to end field operations & maintenance process from automatic work order creation from connected assets to real-time work order debriefs.

Raise Field Service Productivity with an Integrated Knowledge and Inventory Solution


Learn how your field service team can increase First-Time fix rates while improving customer satisfaction. Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs.

Build Your Outcomes-based Service Empire with Proactive Maintenance


If you’re looking to deliver better customer outcomes through next-generation services, please join Tushar Sharma, Product Manager and Micki Collart, Sr. Product Marketing Manager at ServiceMax for a webinar on ServiceMax’s Proactive Maintenance capabilities as they discuss evolving maintenance strategies and walk through a demo of ServiceMax's Preventative Maintenance features.

Oilfield Service Delivery Enabled by ServiceMax


No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to maximize the business outcomes associated with delivering a field service. According to our annual customer survey, users of ServiceMax see 10-20% improvements in productivity & efficiency, safety & compliance, customer experience, and revenue growth.

Improve Compliance and Job-Site Safety by Replacing Paper with Smart Mobile Forms


EHS reporting needs to do more than prove compliance: it must ensure machines are up and running full-time, keep employee training up to date, and help avoid the pitfalls of having to recruit and train part-time replacements if employees are injured on the job. This webinar will outline how data collection on smart phones and tablets in the field, combined with a best-in-class Field Service Management solution and KPI dashboards, will transform your EHS program into an all-around business support system.

ServiceMax Winter '18 Launch


Find out more about our improved user experience with the new Winter '18 Release in this recorded webinar. With new performance improvements to Service Flow Manager, the ability to quickly map data from IoT systems from ServiceMax objects, 10x faster Schedule Optimization and more, this release makes improvements for field techs, field service leaders dispatchers and administrators.

Reinvent Services Today: A Call To Action For Industrial Manufacturers


In the last two years, 30 companies in Technology Services Industry Association's (TSIA)’s Industrial Equipment (IE) index have lost more than 20% of their overall revenues, and average service margins for these companies are lower than product margins. John Ragsdale at TSIA and Micki Collart at ServiceMax discuss the key capabilities, such as connected products and analytics that are needed to reinvent service offerings that customers will pay for. They also take a deep dive into practical tactics to enable new services at the right cost.

Increase ROI by Integrating Parts and Service


Service and supply chain leaders are finding themselves at a crossroads of parts inventory decisions. How much inventory to stock? How to plan for preventive maintenance and break-fix work? Achieving complete transparency and effective management in parts management remains a challenge for many. Hear Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Mike Landry, President at Barkawi, and discover how leading companies are using the latest digital tools in parts management and IoT to achieve higher ROI and customer retention.

The Service Council And Servicemax Predict The Top 3 Field Service Trends For 2018


Field Service Management has been a market of change. What your organization did 5 years ago, or even last year, is being disrupted. Technologies as varied as mobile, wearables, big data, artificial intelligence, augmented reality, IoT, Cloud, 3D printing, digital twins, drones and robotics all have their applications in today’s field service delivery process. This, coupled with business model changes such as outcome based models and reliance upon 3rd party technicians, make for a complex landscape. But which disruptions will rise to the top this year?

Field Service Transformation and the Internet of Things


The industrial internet of things creates a vast array of transformational opportunities for businesses. One of the most exciting opportunities is the chance to create new revenue opportunities and business models with connected products and assets. Join ServiceMax and Deloitte Digital as they discuss the role of IoT in Field Service Transformation.

Improve Margins and Customer Retention with IoT in Parts Management


Customers who leverage real-time data from IoT connected devices can also collect repair history, identify correct parts for a repair and make predictions of parts needed in the future, allowing them to plan ahead and optimize stocking levels.

Addressing Your Service Needs with Flexible Business Flow Engine


Learn how ServiceMax Service Flow Manager provides a powerful, future proof way to either deliver new or tailor existing business workflows, when you want them, on the device that you choose, whether or not you have a data connection

Integrating Advanced Checklists from ProntoForms into ServiceMax


ProntoForms’ VP of Partner Sales, Mike Kavanagh, joins ServiceMax to discuss the power of complementing a field service management system with ProntoForms’ advanced checklist solutions to add effective field user workflows and rich data collection across multiple business processes.

ServiceMax Autumn 17 Launch


Find out how you can help improve service efficiency through features like Predicted time to service, dependent job scheduling and app-to-app integration in this Autumn 17 Launch recorded webinar.

Mining Companies Improve Field Service Productivity with ServiceMax


Learn how ServiceMax helps mining companies raise productivity, uptime, and safety with an end-to-end field service management solution. We discuss how ServiceMax compliments GE Digital’s Mine Asset Performance Management and walk through a solution demo.

Into the Diamond Mine: A Field Service Transformation Handbook for Executives


Join John Ragsdale, VP Research, Technology and Social at TSIA, as he sits down to interview Patrice Eberline about her new book "Into the Diamond Mine: A Field Service Handbook for Executives".

The Future of Service Transformation in a Digital World


Executives Joe Shrawder, President and CEO Global Services of GE Healthcare and Kevin Rusin, CFO of McKinley Corporations recently discussed the future of field service transformation. Find out how they have led their organizations through successful service transformation and what they’re doing to stay ahead of the curve.

MaxPert Series: Achieve Maximum Efficiency with Schedule Optimization


Service leaders are beginning to realize that intelligent, automated scheduling can empower dispatchers to better improve efficiency and focus on higher-value jobs.

Monetizzare la Base Installata


In questo webinar potrai apprendere come ServiceMax aiuta le aziende ad avere una visibilità completa della base installata per prendere decisioni strategiche e aumentare i profitti.

ServiceMax Drives Revenue, Customer Satisfaction and Productivity


As service operations become more connected through mobile, cloud, and IoT, technicians in the field will play an even more integral role in driving the customer experience, growth, and productivity.

Migliorare il flusso di cassa dei servizi


Riduci i tempi di pagamento, migliora l'efficienza del processo di fatturazione, rispetta le direttive e rendi il processo più automatico, integrando tutti i requisiti per i documenti di assistenza sul campo nell'applicazione ServiceMax Field Service

Driving Revenue: The New Field Service Imperative


For innovative, growth-minded service businesses, driving the business as a profit center is now a top priority. But how do you move from the red to the black?

Leveraging Smart Connected Products for Better Service


The Internet of Things (IoT) has the power to transform how manufacturers and service organizations operate—increasing efficiency and profitability.

5 "Can't Miss" Mobility Tactics for 2016


It's 2016 -- do you have a fully mobile team of technicians utilizing the latest mobile technology to flawlessly deliver service in the field?

Boost Productivity and Profits with Field Service Power Metrics


Which metrics have the potential to be the most impactful to your service organization? We've identified the top 5 field service metrics that executives need to know.

5 W's of an Outcome Based Service Model


The concept of selling an outcome rather than the product or service itself is not new, but it may impact your business soon. Learn how technology can enable your "outcome-based" service transformation.

Conquer The Challenges Of Talent Management In Field Service


In this webinar, you will learn more about some of the talent challenges being faced by service organizations and how they are dealing with this new reality.

Build Your Business Case for Field Service Technology


Learn how you can use your field service organization’s metrics combined with industry-wide data to build a business case with real financial impact and bottom line ROI.