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White paper
Doubling Down in an Upcycle: Digital Priorities for Oilfield Service


  • Oil & Energy

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.

White paper
Acquistare o Sviluppare la Soluzione di Field Service?


Le aziende che utilizzano Salesforce Service Cloud e Salesforce Field Service stanno sicuramente investendo in iniziative di trasformazione digitale. La necessità di funzionalità incentrate sugli asset, quali riparazioni, spedizioni, automazione, titolarità, garanzie e contratti di assistenza, è in costante crescita, e le aziende stanno valutando le opzioni disponibili.

White paper
The Costs, Causes & Consequences of Unplanned Downtime


The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

White paper
La Centralità dei dati derivanti dagli Asset e dal Field Service: una fonte preziosa per tutta l’azienda


I dati sono una delle forze trainanti che sostengono l'economia moderna, e i dati provenienti dagli asset e dal field service servizi sono da ritenersi assolutamente cruciali. Le aziende raccolgono, aggregano e analizzano dati in abbondanza, ma il modo in cui lo fanno può trasformarsi in un vantaggio competitivo, oppure la causa di molti problemi.

White paper
Equipment Dealers


  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

White paper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)


Scarica l’Executive Summary di Forrester e il nostro Whitepaper per scoprire di più: 1. La digitalizzazione dei servizi industriali richiede nuove competenze e nuovi modelli per la gestione dei talenti. 2. Il focus sulla trasformazione digitale ha posto l'attenzione delle aziende sull'utilizzo dei dati degli asset per comprenderne meglio le performance, per valutare nuovi modelli di business e per adottare nuove tecnologie digitali. 3. L'obiettivo per le aziende di comprendere sempre meglio il ciclo di vita dei loro asset, e come migliorarlo, incide direttamente sulla soddisfazione dei clienti e sulle performance aziendali.

White paper
ServiceMax's Professional Services


ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

White paper
The 5 Sustainability Opportunities for Field Service


Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

White paper
Accelerate Your Field Service Outcomes with Mobility


Discover how service leaders can succeed better by expanding their understanding of the key drivers for field service mobility, the considerations for choosing the right field service mobile solution and the business benefits of a mobile-first strategy.

White paper
ServiceMax Field Service Management


ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

White paper
The Future of spare parts management: Disruption, Opportunity and Innovation


At ServiceMax, we believe that giving the technicians out on the field a full visibility of the spare parts, at all time, is paramount to improve first-time fix rate, and improve customer satisfaction as well as cash flow. Nothing frustrates customers (and field technicians) more than the inability to complete the service because a spare part is missing. Did you know that 30 percent of failed service is due to parts unavailability?

White paper
What is the Role of ERP in Field Service?


WHAT IS THE ROLE OF ERP IN FIELD SERVICE? Here are 5 myths and 5 truths to guide your integration and technology decisions for your company’s field service organization.

White paper
Top 5 Tips to Increase Technician Utilization


Top 5 Tips to Increase Technician Utilization Never underestimate the power of information

White paper
Top 10 Reasons to Take Your Field Service to the Cloud


Top 10 Reasons to Take Your Field Service to the Cloud Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud… or get left behind.