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White paper
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized service execution management business.

White paper
The 5 Sustainability Opportunities for Field Service

190328

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

White paper
Accelerate Your Field Service Outcomes with Mobility

180725

Discover how service leaders can succeed better by expanding their understanding of the key drivers for field service mobility, the considerations for choosing the right field service mobile solution and the business benefits of a mobile-first strategy.

White paper
SerivceMax Field Service Management

180720

ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

White paper
The Future of spare parts management: Disruption, Opportunity and Innovation

180706

At ServiceMax, we believe that giving the technicians out on the field a full visibility of the spare parts, at all time, is paramount to improve first-time fix rate, and improve customer satisfaction as well as cash flow. Nothing frustrates customers (and field technicians) more than the inability to complete the service because a spare part is missing. Did you know that 30 percent of failed service is due to parts unavailability?

White paper
Enterprise Architecture Brief: Servicemax Organization and Integration Strategy

171005

Selecting an organization strategy is cornerstone to building your long-term ServiceMax enterprise architecture. It is one of the most foundational and architecturally significant choices that must be made – this decision will impact all future ServiceMax initiatives and designs.

White paper
La Trasformazione del Field Service attraverso l'Ottimizzazione Della Programmazione

170623

Field service leaders are faced with the combined challenge of generating increased revenue, improving customer experience and reducing cost for their field service organizations. This paper highlights how scheduling and dispatch is at the heart of field service operations, and then demonstrates how adding an extra layer of intelligent optimization over scheduling can help service leaders transform their service organizations reliably and consistently.

White paper
7 Tips for HVAC Field Service Excellence

160912

Through sweltering heat and fierce blizzards, HVAC technicians are there to keep equipment running at peak performance. But how do you make sure you get peak performance out of your HVAC service organization year round?

White paper
I 5 Indicatori Chiave per la Performance del Field Service

150608

I 5 Indicatori Chiave per la Performance del Field Service. Enorme è la quantità di dai che i responsabili di Field Service hanno a disposizione. Ma quali sono le metriche che bisogna considerare?

White paper
5 Steps to Choose a Mobile Device for the Field

150608

5 STEPS TO CHOOSE A MOBILE DEVICE FOR THE FIELD With so many devices and operating systems out there, how do you choose the right one for your field employees?

White paper
What is the Role of ERP in Field Service?

150320

WHAT IS THE ROLE OF ERP IN FIELD SERVICE? Here are 5 myths and 5 truths to guide your integration and technology decisions for your company’s field service organization.

White paper
Field Service, Sales and Marketing - A match made in “the cloud”

150320

Field Service, Sales and Marketing Build your team of moneymakers with ServiceMax

White paper
5 Principles for Change Management in Field Service

150320

5 Principles for Change Management in Field Service Here are five principles for change management that will help speed adoption

White paper
What You Need to Know About BYOD - A Service Manager's Guide

150320

What You Need to Know About BYOD A Service Manager's Guide

White paper
6 Rules to Flawless Field Service Reporting

150320

6 Rules to Flawless Field Service Reporting Here are six rules that will help you clear the debris from your field service reporting process.

White paper
You Know the CFO is Interested in Field Service When...

150320

You Know the CFO is Interested in Field Service when... You too can have the ear of the CFO.

White paper
Why Smart Marketers Care About Field Service

150320

Why Smart Marketers Care About Field Service Savvy marketers know that happy customers are key to building brand recognition and word-of-mouth, and that good customer stories work wonders to pique the interest of a potential lead.

White paper
Why Smart Sales Leaders Care About Field Service

150320

Why Smart Sales Leaders Care About Field Service Savvy salespeople know that happy customers and reference selling are the keys to a successful sales strategy.

White paper
6 Good Reasons Why Communities Make You Profitable

150320

6 GOOD REASONS WHY COMMUNITIES MAKE YOU PROFITABLE IN FIELD SERVICE Communities give you a competitive edge, improve service delivery and map the way to profitability.

White paper
7 Ways Service Culture Can Drive Revenue

150320

7 WAYS SERVICE CULTURE CAN DRIVE REVENUE Your company has a service culture, whether you know it or not. But is that service culture promoting the right values?

White paper
Top 5 Tips to Increase Technician Utilization

150320

Top 5 Tips to Increase Technician Utilization Never underestimate the power of information

White paper
Top 10 Reasons to Take Your Field Service to the Cloud

150320

Top 10 Reasons to Take Your Field Service to the Cloud Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud… or get left behind.