Video
ServiceMax Asset Service Management
ServiceMax Asset Service Management
Schedule and Deploy

Schedule and Deploy

Take advantage of powerful capabilities for planning and scheduling work. Planners and schedulers can now improve technician utilization and service efficiency with real-time location and work order data displayed on their personalized dashboards.

Service Board empowers planners and schedulers to get all the information they need, zoom-in on relevant data, and make business decisions with confidence. Its capabilities include intelligent resource recommendations, powerful contextual search, tracking technician locations, personalized job and resource views, real-time job notifications, and automatic recurring events scheduling.

Learn more
Complex Jobs Planning and Execution

Complex Jobs Planning and Execution

Complex jobs and 24x7 operations require competent planning. ServiceMax ASM helps optimize scheduling of complex jobs with shift planning, crew management, and mobile capabilities. Planners and schedulers gain accurate information about technician availability so they can deploy personnel and third-party contractors efficiently for projects.

Learn more
Work Order Management

Work Order Management

With ServiceMax Work Order Management you can be confident that your service teams execute work efficiently and safely. Your technicians can execute all their work with the help of the mobile application including instantly viewing work orders, parts planning, data collection, work order debrief, and signature capture. Your technicians will appreciate having the full service workflow process instantly available, and managers will appreciate having full visibility into work order execution as well as fulfilling internal SLAs and safety requirements.

Learn more
Mobile Technician Enablement

Mobile Technician Enablement

Your operations and maintenance technicians are always on the go; don’t slow them down with old technology. With ServiceMax, technicians see an average 23% improvement in productivity—almost an entire extra day in their weekly schedules without additional overtime. Unlike other apps, ServiceMax Go not only provides information about any work order, location, routing, and assets to be serviced, but is highly configurable and extensible, enabling seamless access to IoT diagnostics, collaboration, asset database, checklists, knowledge base, parts search, and more.

Learn more

ServiceMax Zinc Secure, Real-Time Communication

ServiceMax Zinc connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly. The benefits of real-time communication are higher mean time to repair, customer satisfaction, and employee engagement. Zinc helps technicians connect via: broadcasts, hotline groups, voice and video calls, 1:1 and group messaging, content sharing and location sharing. Operations and maintenance leaders can visualize team communication patterns and trends affecting operations.

Learn more
Asset Database

Asset Database

Asset Database, also called Installed Base, ensures you have real-time and accurate information about your assets throughout their lifecycle. While servicing assets, your technicians can access information about the asset’s maintenance history, product configuration, exact location, and other critical data to improve their service execution. They can update asset notes, capture and share configuration photos and videos, email service reports, and more.

Learn more
Contractor Management

Contractor Management

To achieve your service outsourcing goals with contracted partners, you need to fully enable them for success. ServiceMax Partner Community makes your service channel transparent and lets you securely share information with your contractors, empowering them to deliver great service on your behalf. Your contractors can look up just about anything: asset information, service history, available parts, and you can pursue your partner strategy while controlling your partners’ service execution.

Learn more
Preventive Maintenance

Preventive Maintenance

With ServiceMax ASM, you get the best in preventive maintenance management, from automated work order creation with set schedules featuring different frequencies of inspections and maintenance tasks to automatically adjusted maintenance intervals for work order creation, to full condition-based plans that allow you to right-size your operations and maintenance work and continually transform toward a proactive maintenance strategy.

Learn more

IoT and Predictive Maintenance

Industrial IoT has transformed the way companies operate by delivering real-time asset data for better decision-making. By feeding asset performance and configuration data into a robust service execution engine, maintenance and reliability teams can get to issues before they turn into failures, thereby avoiding costly unplanned downtime.

Learn more
Parts and Returns Management

Parts and Returns Management

ServiceMax ASM ensures you have parts visibility across locations and at depots. However you deliver maintenance, ServiceMax keeps service logistics efficient so you can keep your operations streamlined. In fact, the average ServiceMax customer decreases mean time to repair by 13%.

Learn more
Dashboards and KPIs

Dashboards and KPIs

ServiceMax ASM not only helps you control your maintenance costs. From technician utilization to first-time fix rates and all the metrics that affect your asset service, ServiceMax delivers your KPIs accurately. In fact, the average ServiceMax customer reports decreases in service costs by 14%.

Learn more

Expand Your Service Advantage More solutions for your field service business

  • Asset Performance Management and ServiceMax

    A Complete Predictive Service Solution for Manufacturers.

    Learn More »
  • Schedule Optimization

    Take advantage of world-class organization that's part of a complete field service management solution.

    Learn More »
  • Customer & Partner Communities

    Build long-term, profitable relationships with your customers and partners.

    Learn More »

Sign up for a LIVE ServiceMax demonstration

schedule demo

See the Business Impact

Datasheet
ServiceMax Asset Service Management
Learn More
Webinar
Optimizing Service Delivery For Asset Operators
LEARN MORE
Publication
IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence
LEARN MORE

Learn how ServiceMax can help you improve asset uptime and optimize resource productivity

CONTACT US