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ServiceMax Asset Service Management optimizes the execution of operations and maintenance by enabling your service teams to increase productivity and asset uptime while reducing safety and compliance incidents.

Schedule and Dispatch

Take advantage of powerful capabilities for scheduling and dispatch of work. Planners and dispatchers can now improve technician utilization and service efficiency with real-time location and work order data displayed on their personalized dashboards.

Service Board empowers dispatchers to get all the information they need, zoom-in on relevant data, and make business decisions with confidence. It’s capabilities include enhanced map layers with intuitive toggling, intelligent resource recommendations, powerful contextual search, tracking technician locations, personalized job/resource views, real-time job notifications, drive-time estimates, and recurring events.

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Complex Jobs Planning

Complex jobs and 24x7 operations require competent planning. ServiceMax ASM helps optimize scheduling of complex, long jobs with maintenance planning, crew management, shift planning, assets and parts visibility, and more.

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Mobile Technician Enablement

Your technicians are always on the go; don’t slow them down with old technology. With ServiceMax, technicians see an average 19% improvement in productivity—almost an entire extra day in their weekly schedules without additional overtime. Unlike other apps, ServiceMax not only provides information about any work order, location, routing, and assets to be serviced, but is highly configurable and extensible, enabling seamless access to IIoT diagnostics, collaboration, asset database, checklists, knowledge base, parts search, and more.

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Work Order Management

With ServiceMax Work Order Management you can be confident that your field team utilization is optimized and manage, monitor, and even automate service requests to ensure that they are resolved within internal commitments.

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Asset Database

Asset Database, also called Installed Base, ensures you have real-time and accurate information about your assets throughout their lifecycle. While servicing assets, your technicians can access information about the asset’s maintenance history, product configuration, exact location, and other critical data to improve their service execution. They can update asset notes, capture and share configuration photos and videos, email service reports, and more.

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Preventive Maintenance

With ServiceMax ASM, you get the best in preventive maintenance management, from automated work order creation with set schedules featuring different frequencies of inspections and maintenance tasks to automatically adjusted maintenance intervals for work order creation, to full condition-based plans that allow you to right-size your operations and maintenance work and continually transform toward a proactive maintenance strategy.

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Parts and Returns Management

ServiceMax ASM ensures you have parts visibility across locations, in vans and at depots. Wherever you deliver maintenance, ServiceMax keeps service logistics efficient so you can keep your operations streamlined. In fact, the average ServiceMax customer decreases mean time to repair by 16%.

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Metrics, Reporting, and Dashboards

ServiceMax ASM not only helps you control your maintenance costs. From technician utilization to first-time fix rates and all the metrics that affect your asset service, ServiceMax delivers your KPIs accurately. In fact, the average ServiceMax customer reports decreases in service costs by 9%.

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IIoT and Predictive Maintenance

Industrial IoT has transformed the way companies operate by delivering real-time asset data for better decision-making. By feeding asset performance and configuration data into a robust service execution engine, maintenance and reliability teams can get to issues before they turn into failures, thereby avoiding costly unplanned downtime.

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ServiceMax Asset Service Management

Service execution for asset-heavy operators. Whether you are running a power plant, developing an oilfield, or servicing an aircraft, your critical assets need timely maintenance to ensure consistent uptime. ServiceMax Asset Service Management (ASM) delivers a modern service execution experience built for today’s teams. To get the most out of your assets, it is important to get the most out of the people who operate and maintain them.

Optimizing Service Delivery for Asset Operators

Join this webinar from ServiceMax from GE Digital to learn how to improve your service execution with ServiceMax Asset Service Management. This enterprise-scale solution transforms service delivery by leveraging data analytics, mobile computing and industrial applications.

IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence

The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.

Service Transformation for Oil, Gas and Chemical Facility Operators

In this webinar recording, learn how ServiceMax can be used specifically in Oil, Gas and Chemical Facility operations such as refining, gas processing, petrochemical and more. Phil Schwarz, Oil & Gas Product Marketing Director at ServiceMax from GE Digital, discusses the role of a field service management platform within the context of Digital Transformation and how it can impact your business and operations immediately and into the future.

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