After passing your exam, you will join an elite group of ServiceMax Certified Professionals. Your ServiceMax certification represents your product knowledge and expertise. Maintaining your certification ensures that you are continuously developing your skills and keeping your knowledge current.

Maintenance & Certification Expiration Overview

When the release tutorials and exam are published, you will receive an email from product.training@servicemax.com with all the necessary details to complete your maintenance. While helpful, you should not rely only on these email notifications; it is your responsibility to complete your maintenance modules by the published deadline.

In order to maintain your ServiceMax certification(s), you must successfully complete ServiceMax release maintenance courses and exam modules in LItmos. If you do not pass your maintenance exam(s) by the deadline, all related certification(s) maintained by that course will expire. Refer to the table below for details regarding maintenance deadlines.

Important to note: If you earn an advanced certification, you will still be required to complete entry-level maintenance to maintain all of your certifications (eg. ServiceMax Certified Administrator is entry-level and maintains the ServiceMax Certified Advanced Administrator certification).

Maintenance Schedule

RELEASE CYCLE DATE AVAILABLE DUE DATE MAINTENANCE MODULES INCLUDED
ServiceMax 21.2 Dec 2, 2021 TBA TBA
ServiceMax 21.1 April 22, 2021 Dec 2, 2021 Installed Base
Service Flow Manager
ServiceMax Go & SFA
Mobile Console
21.1 Maintenance Exam*
Field Change Order Feature Certification June 12, 2021 Dec 2, 2021 Overview
Profile Settings, Configuration Templates & Mappings
Creation and Output
FCO Feature Release Maintenance Exam*
Modules marked with an * are required to maintain an active certification.
Ensure you are logged into Litmos prior to clicking the links above.
Link access is only available to active certified individuals.
For more info about getting certified, click here.

About the Maintenance Exam

  • Passing Score: 75%
  • Delivery Method: online via the ServiceMax LMS system
  • Content: 5-10 multiple choice & true/false questions (number of questions may vary based on the release content)
  • Completion Deadline: 6 months following exam availability
  • Registration Fee: $0 USD

Video and Exam Access

  1. Go to https://servicemax.litmos.com/
  2. Log in using your LMS username and password
  3. Click on the Content Library tab
  4. Locate and click on the Release Training course
  5. Click the Start This Course button
  6. You will be able to take the exam once you've watched the videos

FAQs

What study resources are available for me?
The primary reference materials for the maintenance exams are the Release Training videos (in Litmos) and the Release Notes (available via the ServiceMax Help site ).

What happens if I do not pass a maintenance exam?
You are permitted three (3) attempts per maintenance exam. If you do not pass the release exam by its deadline, all credentials maintained by that exam will expire.

Can I ‘test out’ or otherwise skip maintenance exams?
No. Earning a higher level credential does not exempt you from the release exam requirement. You still need to take all release exams to maintain both your basic and advanced credentials.

Questions?  Contact us at product.training@servicemax.com