After passing your exam, you will join an elite group of ServiceMax Certified Professionals. Your ServiceMax certification represents your product knowledge and expertise. Maintaining your certification ensures that you are continuously developing your skills and keeping your knowledge current.

Maintenance Schedule

ServiceMax 20.2 Sep 24, 2020 Mar 24, 2021
ServiceMax 21.1 April 22, 2021 Dec 2, 2021
Field Change Order Feature Certification June 12, 2021 Dec 2, 2021

About the Maintenance Exam

  • Passing Score: 75%
  • Delivery Method: online via the ServiceMax LMS system
  • Content: 5-10 multiple choice & true/false questions (number of questions may vary based on the release content)
  • Completion Deadline: 6 months following exam availability
  • Registration Fee: $0 USD

Video and Exam Access

  1. Go to
  2. Log in using your LMS username and password
  3. Click on the Content Library tab
  4. Locate and click on the Release Training course
  5. Click the Start This Course button
  6. You will be able to take the exam once you've watched the videos


What study resources are available for me?
The primary reference materials for the maintenance exams are the Release Training videos and the Release Notes (available via the ServiceMax Help site).

What happens if I do not pass a maintenance exam?
You are permitted three (3) attempts per maintenance exam. If you do not pass the release exam by its deadline, all credentials maintained by that exam will expire.

Can I ‘test out’ or otherwise skip maintenance exams?
No. Earning a higher level credential does not exempt you from the release exam requirement. You still need to take all release exams to maintain both your basic and advanced credentials.

What if I have other questions?
Contact us at

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