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Analysten-Reports
ServiceMax als Leader im Gartner Magic Quadrant 2021 für Field Service Management eingestuft

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“Andere Anbieter messen sich an den Marktführern und übernehmen deren Strategien und Taktiken. Marktführer besitzen aufgrund ihr installierten Kundenbasis eine starke Position am Markt und sie beinflussen die Markttrends bei all den Kriterien, nach denen sie bewertet wurden. Die Anwender der Software von Marktführern sind oftmals der Meinung, dass sie einen Wettbewerbsvorteil gegenüber anderen in ihrer Branche haben.” *Gartner, “Magic Quadrant for Field Service Management”, 31 August 2021, Jim Robinson, Naved Rashid

Analysten-Reports
Frost & Sullivan verleiht ServiceMax den Market Leadership Award 2020 für mobiles Field Service Management

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Die Auszeichnung des Analysten Frost & Sullivan mit dem Market Leadership Award 2020 Nordamerika für das mobile Field Service Management spiegelt die Rolle von ServiceMax als einer der Marktführer im Field Service Management wider.

Analysten-Reports
Gartner Critical Capabilities for Field Service Management, 2020

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ServiceMax erzielte im neuen Gartner-Bericht in der Kategorie „Equipment-Centric: Komplexes Fallbeispiel für Service und Support“ die höchste Punktzahl (4.04/5). Gartner Critical Capabilities for Field Service Management, 2020 analysiert Funktionen von Anbieterprodukten in 9 kritischen Bereichen, eingestuft in 3 gängige Fallbeispiele.

Analysten-Reports
Video Highlights - IDC MarketScape for Field Service

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Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

Analysten-Reports
IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence

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The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.

Analysten-Reports
IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce

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Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.

Analysten-Reports
eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"

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The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Analyst Reaction to Asset 360 for Salesforce Field Service

Salesforce and ServiceMax complement each other well...it [Asset 360] will give the likes of IFS, Microsoft Dynamics, Oracle, SAP, and others a run for their money.

Predrag (PJ) Jakovljevic, Principal Analyst, TEC, TEC: New Salesforce Field Service Software Release Harnesses ServiceMax Asset 360

Analyst Reaction to Maximize 2021

ServiceMax’s CEO Neil Barua opened his keynote with the theme that the spotlight is on service. The ability for service and specifically field service to enable manufacturers to differentiate their businesses in this past year was critical to sustained success and even revenue growth. Digital tools allowed these organizations to make agile pivots in business models and the value being delivered to customers.

Aly Pinder, IDC Market Note "ServiceMax Maximize 2021: The Spotlight Is on Service"