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Erfolgsstory
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

Erfolgsstory
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

Erfolgsstory
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

Erfolgsstory
Kodak Alaris

210329

  • Information Technology & Business Services
  • Global

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Erfolgsstory
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Erfolgsstory
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Erfolgsstory
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Erfolgsstory
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Erfolgsstory
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

  • Mechanical or Industrial Manufacturing
  • Global

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

Erfolgsstory
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Erfolgsstory
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Erfolgsstory
DISH

190605

  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

Erfolgsstory
BioTek Instruments Accelerates Field Operations with Zinc

190605

  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Erfolgsstory
Vivint Smart Home Solves the Field Communication Conundrum

190605

  • Building & Construction
  • NAM

Vivint Smart Home, a leading smart home services provider, uses Zinc to relay important information, improve field visibility, and boost efficiency and customer satisfaction.

Erfolgsstory
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power is a world leader in its industry and provides almost one-third of the world’s power generation capacity. And that doesn’t just include the equipment to power it; GE Power also provides services for its equipment. Their team of experts monitors thousands of power assets in real-time.

Erfolgsstory
Pitney Bowes

180726

  • Information Technology & Business Services
  • NAM
  • Global

Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. They have around 600 technicians across North America and Europe, and they believe it’s vital to have an empowered, educated, excellent field service technician on-site with their customers.

Erfolgsstory
ShotSpotter

180705

  • Security
  • NAM
  • Global

The teams at ShotSpotter pick up the sound of gunshots, analyze it to eliminate false-positives, and alert authorities to the precise location. But for the system to work, ShotSpotter’s network of sensors must always be listening—a job that falls to the company’s field service team.

Erfolgsstory
GE Healthcare

180420

  • Life Science & Medical Equipment
  • Global
  • NAM

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

Erfolgsstory
GE Aviation On Wing Support

180221

  • Aviation
  • NAM
  • Global

GE Aviation On Wing Support saw excellent service outcomes after implementing ServiceMax, including reduced errors and increased productivity.

Erfolgsstory
GE Oil & Gas optimiert die Technikerauslastung mit ServiceMax

170320

  • Oil & Energy
  • NAM
  • Global

Für GE Oil & Gas ist klar, dass mit Hilfe von ServiceMax die geforderte Datentransparenz umgesetzt werden kann. GE nutzt die Plattform bereits für die Effizienzsteigerung in mehreren anderen Unternehmenseinheiten, darunter GE Aviation, Energy Management, Healthcare und Power & Water.

Erfolgsstory
Lumenis

161109

  • Life Science & Medical Equipment
  • Global
  • EMEA

Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.

Erfolgsstory
SPP Pumps

161017

  • Mechanical or Industrial Manufacturing
  • Global
  • EMEA

Produktion, Abverkauf und Wartung von Pumpen (Wasser, Öl und Abwasser) ist das Kerngeschäft von SPP Pumps, einem Pumpenhersteller mit Sitz in Reading, UK. Mit Hilfe von ServiceMax konnte SPP Pumps seinen Zahlungslauf von 14 auf 1 Tag verkürzen.

Erfolgsstory
Elekta (auf Englisch)

161003

  • Life Science & Medical Equipment
  • Global
  • NAM

Das Internet der Dinge wird für Unternehmen aus dem Bereich Medizintechnik sowie für Serviceanbieter weltweit immer wichtiger. Maschinengenerierte Daten von vernetzten Geräten zu sammeln und so aufzubereiten, um sie sinnvoll zu nutzen und mehr Wertschöpfung für das Unternehmen und die Kunden zu erzielen, ist ein brandaktuelles Thema. Elekta hat die Gelegenheit genutzt und in neue Technologien investiert, um sich im Servicebereich im Wettbewerbsumfeld ganz vorn zu positionieren und neue Umsatz- und Vertriebsmöglichkeiten für seine Produkte zu erschließen.

Erfolgsstory
Medivators (auf Englisch)

160823

  • Life Science & Medical Equipment
  • NAM
  • Global

Erfolgsstory
Molecular Devices (auf Englisch)

160823

  • Life Science & Medical Equipment
  • Global
  • NAM

Erfolgsstory
Topcon

150426

  • Life Science & Medical Equipment
  • NAM
  • Global

Topcon medical device manufacturer achieved 10% increase in service revenue.

Erfolgsstory
Kinetico

150320

  • Food Production
  • NAM

Kinetico, Wasseraufbereitungs-Spezialist, konnte mit Hilfe von ServiceMax die Einsatzdauer beim Kunden vor Ort um mehr als die Häflte reduzieren und hat jetzt einen vollständigen Überblick über seine Leistungskennzahlen.

Erfolgsstory
Solta Medical (auf Englisch)

150320

  • Life Science & Medical Equipment
  • NAM

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.