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Erfolgsstory
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Erfolgsstory
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Erfolgsstory
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

  • Mechanical or Industrial Manufacturing
  • Global

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

Erfolgsstory
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Erfolgsstory
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Erfolgsstory
DISH

190605

  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

Erfolgsstory
BioTek Instruments Accelerates Field Operations with Zinc

190605

  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Erfolgsstory
Vivint Smart Home Solves the Field Communication Conundrum

190605

  • Building & Construction
  • NAM

Vivint Smart Home, a leading smart home services provider, uses Zinc to relay important information, improve field visibility, and boost efficiency and customer satisfaction.

Erfolgsstory
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power is a world leader in its industry and provides almost one-third of the world’s power generation capacity. And that doesn’t just include the equipment to power it; GE Power also provides services for its equipment. Their team of experts monitors thousands of power assets in real-time.

Erfolgsstory
Pitney Bowes

180726

  • Information Technology & Business Services
  • NAM
  • Global

Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. They have around 600 technicians across North America and Europe, and they believe it’s vital to have an empowered, educated, excellent field service technician on-site with their customers.

Erfolgsstory
ShotSpotter

180705

  • Security
  • NAM
  • Global

The teams at ShotSpotter pick up the sound of gunshots, analyze it to eliminate false-positives, and alert authorities to the precise location. But for the system to work, ShotSpotter’s network of sensors must always be listening—a job that falls to the company’s field service team.

Erfolgsstory
GE Healthcare

180420

  • Life Science & Medical Equipment
  • Global
  • NAM

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

Erfolgsstory
QubeGB

180405

  • Information Technology & Business Services
  • EMEA

Covering 98% of the UK, QubeGB's vision is to be the service provider of choice by bringing together best practices and technology with their full trained, customer focused workforce.

Erfolgsstory
GE Aviation On Wing Support

180221

  • Aviation
  • NAM
  • Global

GE Aviation On Wing Support saw excellent service outcomes after implementing ServiceMax, including reduced errors and increased productivity.

Erfolgsstory
Weltweit führendes Unternehmen für Maschinen- und Anlagen aus dem Bereich Bergbau

170831

  • Mechanical or Industrial Manufacturing
  • Global

Ein weltweit führender Hersteller und Serviceanbieter für Bergbau-Maschinen und Anlagen verfolgt jetzt den Weg der digitalen Transformation.

Erfolgsstory
GE Oil & Gas optimiert die Technikerauslastung mit ServiceMax

170320

  • Oil & Energy
  • NAM
  • Global

Für GE Oil & Gas ist klar, dass mit Hilfe von ServiceMax die geforderte Datentransparenz umgesetzt werden kann. GE nutzt die Plattform bereits für die Effizienzsteigerung in mehreren anderen Unternehmenseinheiten, darunter GE Aviation, Energy Management, Healthcare und Power & Water.

Erfolgsstory
Panalytical B.V.

170221

  • Mechanical or Industrial Manufacturing
  • NAM
  • Global

For Netherlands based PANalytical B.V. field service plays a critical role in maintaining high customer satisfaction scores and minimising downtime on a product range which includes highly valuable assets, such as x-ray diffractometers and XRF spectrometers.

Erfolgsstory
Wachstumstrends auf allen Ebenen – Die ServiceMax Kunden-Umfrage 2016

170125

+ 13% mehr Umsatz, +11% mehr Kundenzufriedenheit und +18% höhere Produktivität – das sind einige der Ergebnisse, die unsere ServiceMax Kunden erzielen konnten. Jetzt aktuellen Report lesen.

Erfolgsstory
Lumenis

161109

  • Life Science & Medical Equipment
  • Global
  • EMEA

Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.

Erfolgsstory
SPP Pumps

161017

  • Mechanical or Industrial Manufacturing
  • Global
  • EMEA

Produktion, Abverkauf und Wartung von Pumpen (Wasser, Öl und Abwasser) ist das Kerngeschäft von SPP Pumps, einem Pumpenhersteller mit Sitz in Reading, UK. Mit Hilfe von ServiceMax konnte SPP Pumps seinen Zahlungslauf von 14 auf 1 Tag verkürzen.

Erfolgsstory
Elekta (auf Englisch)

161003

  • Life Science & Medical Equipment
  • Global
  • NAM

Das Internet der Dinge wird für Unternehmen aus dem Bereich Medizintechnik sowie für Serviceanbieter weltweit immer wichtiger. Maschinengenerierte Daten von vernetzten Geräten zu sammeln und so aufzubereiten, um sie sinnvoll zu nutzen und mehr Wertschöpfung für das Unternehmen und die Kunden zu erzielen, ist ein brandaktuelles Thema. Elekta hat die Gelegenheit genutzt und in neue Technologien investiert, um sich im Servicebereich im Wettbewerbsumfeld ganz vorn zu positionieren und neue Umsatz- und Vertriebsmöglichkeiten für seine Produkte zu erschließen.

Erfolgsstory
Inspecta

160921

  • Mechanical or Industrial Manufacturing
  • EMEA

Inspecta, eine weltweit agierendes Prüf- und Inspektions-Unternehmen, verbesserte seine globale Projekt-Koordination mit der cloudbasierten, mobilen Field Servicemanagement-Lösung von ServiceMax.

Erfolgsstory
Fourteen IP Communications

160920

  • Information Technology & Business Services
  • Global
  • EMEA

Fourteen IP Communications telecom solutions provider cut technician admin time by 100 hours per week.

Erfolgsstory
Medivators (auf Englisch)

160823

  • Life Science & Medical Equipment
  • NAM
  • Global

Erfolgsstory
Molecular Devices (auf Englisch)

160823

  • Life Science & Medical Equipment
  • Global
  • NAM

Erfolgsstory
Luminex

160812

  • Life Science & Medical Equipment
  • NAM
  • Global

Luminex, a life sciences and biotech testing company, decreased invoice cycle from 27 to 2 days and increased customer satisfaction scores to the high 90s.

Erfolgsstory
McKinley Elevator: Connected Field Service

160525

  • Building & Construction
  • NAM

Erfolgsstory
Tyco Integrated Security (auf Englisch)

160323

  • Security
  • NAM

Erfolgsstory
Mechdyne (auf Englisch)

150426

  • Information Technology & Business Services
  • NAM

Mechdyne, Serviceanbieter im AV- und IT-Bereich konnte mit Hilfe von ServiceMax seine Ersterfüllungsrate um +70% verbessern und damit signifikant die Kundenzufriedenheit erhöhen.

Erfolgsstory
Topcon

150426

  • Life Science & Medical Equipment
  • NAM
  • Global

Topcon medical device manufacturer achieved 10% increase in service revenue.

Erfolgsstory
Nautilus

150426

  • Building & Construction
  • NAM

Nautilus, a residential services company, sped up invoicing from 1 week to 2 hours and improved cash flow.

Erfolgsstory
Westmor (auf Englisch)

150426

  • Oil & Energy
  • NAM

Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.

Erfolgsstory
Samsa Mechanical

150320

  • Information Technology & Business Services
  • NAM

Samsa Mechanical, an HVAC services company, increased billable hours by 20% and achieved complete visibility of the service business.

Erfolgsstory
James Automation (auf Englisch)

150320

  • Building & Construction
  • EMEA

James Automation, Anbieter von Sicherheitssystemen, konnte mit Hilfe von ServiceMax seinen Serviceumsatz um +30% steigern.

Erfolgsstory
McKinley Equipment

150320

  • Building & Construction
  • NAM

McKinley, elevator and lifts maker, increased service revenue by 38% and improved first time fix rates from 50% to 82%.

Erfolgsstory
Kinetico

150320

  • Food Production
  • NAM

Kinetico, Wasseraufbereitungs-Spezialist, konnte mit Hilfe von ServiceMax die Einsatzdauer beim Kunden vor Ort um mehr als die Häflte reduzieren und hat jetzt einen vollständigen Überblick über seine Leistungskennzahlen.

Erfolgsstory
Solta Medical (auf Englisch)

150320

  • Life Science & Medical Equipment
  • NAM

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.

Erfolgsstory
Stream Information

150320