Kunden-Erfolgsstories

B. Braun

230210

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

3D Systems Delivers with IoT and ServiceMax

221213

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

Accelerating Digital Transformation with Eastman Kodak

221031

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Tyco Integrated Security (auf Englisch)

220819

TycoIS ist ein Anbieter für umfassende Sicherheitslösungen – von der Planung über die Installation, den Service und die Überwachung – unter Einsatz modernster Sicherheits-Systemtechnologie. Speziell für den Handel bietet TycoIS Sicherheitslösung wie Artikelsicherungssysteme, Lagerüberwachung über RFID und Video-Überwachungssysteme.

MMI

210915

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

Lowry Solutions

210910

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

Kodak Alaris

210329

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

LiftOne

200904

LiftOne wanted to improve and modernize the customer experience and put information directly into their technicians’ hands to optimize their resources and manage end-to-end processes. In 2017, they sought out a cloud-based, field service management solution to replace their clunky, 15-year-old tool and pen and paper processes. Read LiftOne’s story and learn how they were able to achieve results with ServiceMax by using asset data to make informed decisions.

Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

DISH

190605

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

BioTek Instruments Accelerates Field Operations with Zinc

190605

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

GE Power

180731

GE Power is a world leader in its industry and provides almost one-third of the world’s power generation capacity. And that doesn’t just include the equipment to power it; GE Power also provides services for its equipment. Their team of experts monitors thousands of power assets in real-time.

Pitney Bowes

180726

Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. They have around 600 technicians across North America and Europe, and they believe it’s vital to have an empowered, educated, excellent field service technician on-site with their customers.

ShotSpotter

180705

When someone fires a gun on an urban street, there’s a good chance ShotSpotter is listening. The gunshot detection firm provides sensors to more than 90 cities around the world. Together with their teams, they pick up the sound of gunshots, analyze it to eliminate false-positives, and alert authorities to the precise location. But for the system to work, ShotSpotter’s network of sensors must always be listening—a job that falls to the company’s field service team.

GE Healthcare

180420

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

GE Aviation On Wing Support

180221

GE Aviation On Wing Support saw excellent service outcomes after implementing ServiceMax, including reduced errors and increased productivity.

GE Oil & Gas optimiert die Technikerauslastung mit ServiceMax

170320

Für GE Oil & Gas ist klar, dass mit Hilfe von ServiceMax die geforderte Datentransparenz umgesetzt werden kann. GE nutzt die Plattform bereits für die Effizienzsteigerung in mehreren anderen Unternehmenseinheiten, darunter GE Aviation, Energy Management, Healthcare und Power & Water.

Lumenis

161109

Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.

SPP Pumps

161017

Produktion, Abverkauf und Wartung von Pumpen (Wasser, Öl und Abwasser) ist das Kerngeschäft von SPP Pumps, einem Pumpenhersteller mit Sitz in Reading, UK. Mit Hilfe von ServiceMax konnte SPP Pumps seinen Zahlungslauf von 14 auf 1 Tag verkürzen.

Elekta (auf Englisch)

161003

Das Internet der Dinge wird für Unternehmen aus dem Bereich Medizintechnik sowie für Serviceanbieter weltweit immer wichtiger. Maschinengenerierte Daten von vernetzten Geräten zu sammeln und so aufzubereiten, um sie sinnvoll zu nutzen und mehr Wertschöpfung für das Unternehmen und die Kunden zu erzielen, ist ein brandaktuelles Thema. Elekta hat die Gelegenheit genutzt und in neue Technologien investiert, um sich im Servicebereich im Wettbewerbsumfeld ganz vorn zu positionieren und neue Umsatz- und Vertriebsmöglichkeiten für seine Produkte zu erschließen.

Medivators (auf Englisch)

160823

Molecular Devices (auf Englisch)

160823

Topcon

150426

When Topcon needed to transform their service organization into a profit center for their company, they turned to ServiceMax to deliver an enterprise field service management solution with field-ready mobile apps.

Kinetico

150320

Kinetico, Wasseraufbereitungs-Spezialist, konnte mit Hilfe von ServiceMax die Einsatzdauer beim Kunden vor Ort um mehr als die Häflte reduzieren und hat jetzt einen vollständigen Überblick über seine Leistungskennzahlen.

Solta Medical (auf Englisch)

150320

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.