After an analysis of the field service management market, Malvern Panalytical decided on ServiceMax. Within months, they were live – on time and on budget.
Malvern Panalytical provides their technicians with laptops, where they utilize the ServiceMax’s Dispatch Console, Spare Parts Management, Reporting and Dashboards, and Contract Management. Technicians also use ServiceMax’s on and offline capabilities to communicate to the back office and perform administrative tasks like ordering spare parts and processing invoices.
During the implementation process, Malvern Panalytical took advantage of ServiceMax’s extensive partner network to implement the solution locally. “We worked with Absi and had a great relationship with them, they were very flexible, very knowledgeable as well as being honest and direct – it’s important to have that local knowledge and language resource in my opinion. Absi as an implementation partner quickly picked up what we needed and implemented very fast.”