¿Listo para saber más? Tenemos muchos recursos para ayudarte a profundizar más.

Caso de éxito
Kodak Alaris

210329

  • Information Technology & Business Services
  • Global

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Caso de éxito
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Caso de éxito
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Libro blanco
The Costs, Causes & Consequences of Unplanned Downtime

210422

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

Libro blanco
Libro Blanco - "La Fuerza de la Gravedad de los Activos y los Datos de Servicio"

210310

Los datos de activos y servicios son la base de datos más importantes en una organización. Al mismo tiempo, es una de las fuentes de conocimiento más olvidadas y sin explotar, pero se tiene el potencial de conectarse y beneficiarse en cada función del negocio. La transición efectiva a este nuevo modelo de negocio estará intrínsecamente vinculada a su capacidad de recopilar y usar con éxito estos datos.

Libro blanco
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

Hoja Informativa
ServiceMax Connect by Jitterbit

210503

ServiceMax Connect by Jitterbit brings together the leader in asset-centric FSM and a leading enterprise integration platform to make it fast and easy to connect ServiceMax and ERP data and business flows - no code needed.

Hoja Informativa
ServiceMax Engage

210312

Conecta, apoya e impulsa a los clientes finales para garantizar la satisfacción del cliente y la precisión de los datos de los equipos. Los propietarios y operadores de equipos complejos esperan cada vez más obtener mayor visibilidad y participación en el proceso de servicio. ServiceMax Engage es una aplicación móvil intuitiva que conecta a las organizaciones de servicios de mantenimiento industrial y de asistencia técnica con los propietarios y operadores de los activos para aumentar la visibilidad del servicio, elevar la experiencia del cliente final y garantizar la calidad de los datos de los equipos.

Hoja Informativa
ServiceMax Parts Planning from Baxter Planning

210309

The ability to plan and manage parts is critical to effective service delivery. Not having the right parts for the job lowers first time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs. Asset-centric companies need field-focused and service-specific parts planning, integrated with a field service management solution.

Infografía
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infografía
Datos de Activos & Servicios en el área de Petróleo & Gas

180720

El 71% de los líderes de las TIC y servicios de mantenimiento en el área de Petróleo y Gas creen que un cambio a los modelos de negocio más servitizados o basados ​​en resultados mejorará significativamente la forma en que opera su industria.

Seminario web
Proactive Maintenance Simplified

210318

  • Recorded Webinar

While some field service providers still live “on the edge” with reactive emergency responses, most have come to recognize that proactive maintenance means predictable business and revenue, more equipment uptime, and happier customers. This livecast will provide three key strategies to achieve proactive maintenance for any service organization.

Seminario web
Field Service Circle – Strategy and Vision of Field Service in 2021

210218

  • Field Service Circle (FSC)
  • Recorded Webinar

What will 2021 bring to the field service industry? And how can you make sure your service business is ahead of the game?

Seminario web
Is equipment the transformation consultant of the future?

210217

  • Field Service Circle (FSC)
  • Recorded Webinar

Amongst others, we approach the topic from two key angles. Firstly, from a consulting point of view with a focus on driving business value. Secondly, from a product point of view, discussing what story the asset tells and how this information allows you to be more efficient, more customer focused, and generate more revenue.

Publicación
Emerging Technologies in Field Service

210421

The CTOs, innovation leaders, and field service teams that put new, cutting-edge technologies into service last year have just scratched the surface of what these digital tools can accomplish. This special version of the annual “Emerging Technologies” field service report will explore the sophistication of field service teams’ technology programs, revealing how organizations are tracking the status and reliability of their assets while meeting customer demands for service using new software and hardware.

Publicación
The 2021 CSO Report: A Comprehensive Guide for Chief Service Officers Globally

210326

The CSO Report offers a summary of the major themes, challenges, initiatives, and opportunities gathered from ServiceMax’s growing global community of Chief Service Officers.

Publicación
The Value of Integrations

210309

Managing a large number and variety of integrations is critical to realizing the value of ServiceMax’s Field Service Management solutions. Serving as an execution platform, ServiceMax can – through integrations – provide the information needed by customer service agents, technicians and service engineers, back office support staff, procurement/supply chain personnel, and/or the finance team to effectively and efficiently perform their work. It is all about breaking through software silos to deliver the correct information to the right people in real time.

Vídeo
ServiceMax Live: 2021 Chief Service Officer Report

210426

Sumair Dutta, Daniel Brabec, and Sara Cerruti discuss some of the top priorities for CSOs in 2020, a few of their favorite takeaways from the report, and what they would invest in if they were a Chief Service Officer.

Vídeo
ServiceMax Live: Asset 360 Spring ’21 is here!

210408

The latest installment of the ServiceMax and Salesforce partnership delivers innovations that drive value for our customers by focusing on three tenets: visibility, asset uptime and profitability.

Vídeo
Vea a ServiceMax Engage en Acción

210312

Vea cómo ServiceMax Engage le conecta con los clientes finales para mejorar la ejecución del servicio. Engage es una aplicación móvil intuitiva que conecta a las organizaciones de servicios de mantenimiento industrial con los clientes finales para aumentar la visibilidad del servicio, elevar la experiencia del cliente y garantizar la calidad de los datos de los equipos.

Cargar más