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Caso de éxito
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Caso de éxito
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Caso de éxito
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Libro blanco
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

Libro blanco
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Descarga el Resumen Ejecutivo de Forrester y nuestro Libro Blanco para descubrir más: 1. La digitalización de los servicios industriales requiere nuevas competencias y la forma en que el mercado (o los nuevos modelos de trabajo mixto) configura la búsqueda de talento. 2. El enfoque en la transformación digital ha puesto la atención de las empresas en el aprovechamiento de los datos de los equipos para la comprensión, la exploración de nuevos modelos de negocio y la implementación de tecnologías digitales. 3. El objetivo es que las empresas comprendan mejor la vida útil de sus equipos y cómo mejorarla, para influir directamente en la satisfacción del cliente y, en última instancia, en los ingresos del negocio.

Libro blanco
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Hoja Informativa
ServiceMax SMS Action Service

210125

Field service providers are continuously seeking to improve worker productivity. At the same time, customers, service managers, and technicians themselves increasingly expect to be updated in real time on the status of the work being performed. How can field technicians keep their service stakeholders updated while not wasting precious time performing repetitive tasks on their mobile devices?

Hoja Informativa
USDM Life Sciences and ServiceMax deliver a validated, continuously compliant, total solution for field service management

210125

Companies in life sciences and medical equipment industries know that failure to comply with regulations can cost hundreds of thousands of dollars and present serious hurdles to their business. Repair and maintenance are key component of the product lifecycle that help retain customers and grow business. Technology supporting aftermarket services needs to be both robust to handle maintenance of complex equipment and continuously validated to ensure compliance with FDA’s 21 CFR part 11.

Hoja Informativa
ServiceMax Partner XCELLENCE Program Enablement Journey

201030

ServiceMax Systems Integrators and Consulting Partners enable our clients to digitally transform their business to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets. To improve the quality of services provided and create long lasting relationship with our partners, ServiceMax partner enablement and success journey is focused on building capacity and competency with Asset 360.

Infografía
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infografía
Datos de Activos & Servicios en el área de Petróleo & Gas

180720

El 71% de los líderes de las TIC y servicios de mantenimiento en el área de Petróleo y Gas creen que un cambio a los modelos de negocio más servitizados o basados ​​en resultados mejorará significativamente la forma en que opera su industria.

Seminario web
Field Service Circle – Strategy and Vision of Field Service in 2021

210218

  • Field Service Circle (FSC)
  • Recorded Webinar

What will 2021 bring to the field service industry? And how can you make sure your service business is ahead of the game?

Seminario web
Is equipment the transformation consultant of the future?

210217

  • Field Service Circle (FSC)
  • Recorded Webinar

Amongst others, we approach the topic from two key angles. Firstly, from a consulting point of view with a focus on driving business value. Secondly, from a product point of view, discussing what story the asset tells and how this information allows you to be more efficient, more customer focused, and generate more revenue.

Seminario web
The Customer's Voice

210217

  • Field Service Circle (FSC)
  • Recorded Webinar

The customer's voice is a driving force in the service transformation journey, we discuss why transformation is not anymore, a choice, but it is an imperative.

Publicación
The Internet of Things & the Future of Field Service

210126

The Internet of Things refers to the connectivity of physical devices (or “things”) through sensor and other technologies that allow the devices to send and receive data. IDC predicts that 42 billion devices or “things” will be IoT-connected by 2025. Industrial organizations, particularly in manufacturing and energy, increasingly recognize IoT’s importance: over one half in the US are already deploying IoT in a pilot or production setting.

Publicación
Augmented Reality & The Future of Field Service

201218

Augmented reality (AR) technology blends the real and digital worlds by overlaying digital information or objects within a person’s current view, enhancing the viewer’s experience. The most familiar examples of AR are consumer-based, such as Nintendo’s Pokemon Go and Google Translate. However, the field of "industrial AR"—using the technology to solve industry problems in manufacturing and service—is growing steadily in part due to technology gains and greater understanding of the potential benefits.

Publicación
Frost & Sullivan otorga a ServiceMax el Premio de Liderazgo de Mercado 2020 para el Mobile Field Service Management

201201

Como otro testimonio de nuestro liderazgo en la gestión de servicios de mantenimiento industrial, ServiceMax ha recibido el Premio de Liderazgo en el Mercado 2020 de Frost & Sullivan para el Mobile Field Service Management en América del Norte. Le invitamos a acceder y leer la reseña completa que acompaña el premio.

Vídeo
ServiceMax Live: Make the Most of Maximize

210225

In this episode, Liz Carter and Mohan Rajagopalan highlight some of our upcoming Maximize speakers and sessions, as well as share a few tips for making the most of a virtual event.

Vídeo
ServiceMax Live: 2021 Trends for Field Service

210115

Liz Carter, Kieran Notter and Daniel Brabec cover trends we saw in 2020 and what we predict to see more of (and less of) in 2021.

Vídeo
ServiceMax Live: Frost & Sullivan Market Leadership Award

201202

In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management.

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