¿Listo para saber más? Tenemos muchos recursos para ayudarte a profundizar más.

Caso de éxito
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Caso de éxito
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Caso de éxito
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power es un líder mundial en su industria y proporciona casi un tercio de la capacidad de generación de energía del mundo. GE Power no solo incluye el equipo para alimentarlo, pero también brinda servicios de asistencia técnica y de mantenimiento para sus equipos. Su equipo de expertos supervisa miles de activos de energía en tiempo real.

Libro blanco
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Descarga el Resumen Ejecutivo de Forrester y nuestro Libro Blanco para descubrir más: 1. La digitalización de los servicios industriales requiere nuevas competencias y la forma en que el mercado (o los nuevos modelos de trabajo mixto) configura la búsqueda de talento. 2. El enfoque en la transformación digital ha puesto la atención de las empresas en el aprovechamiento de los datos de los equipos para la comprensión, la exploración de nuevos modelos de negocio y la implementación de tecnologías digitales. 3. El objetivo es que las empresas comprendan mejor la vida útil de sus equipos y cómo mejorarla, para influir directamente en la satisfacción del cliente y, en última instancia, en los ingresos del negocio.

Libro blanco
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Libro blanco
The 5 Sustainability Opportunities for Field Service

190328

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

Hoja Informativa
ServiceMax para fabricantes de equipos médicos y de ciencias de la vida

200121

  • Life Science & Medical Equipment

La vida y el bienestar de las personas dependen del rendimiento de los equipos médicos. Un fallo en el funcionamiento puede conducir a retrasos en el tratamiento, sanciones a la organización de servicios o, en el peor de los casos, daños al paciente. Los equipos de servicio de mantenimiento industrial de los fabricantes de equipos médicos y de ciencias de la vida se encuentran bajo la presión de tener que hacer más con menos: ofrecer un servicio excelente y generar ingresos, a la vez que se garantiza el cumplimiento de normativas.

Hoja Informativa
Asset-Centric Field Service Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Hoja Informativa
Asset-Centric Field Service Management for Heavy Construction Machinery

190814

ServiceMax is the leader in field service management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Infografía
Datos de Activos & Servicios en el área de Petróleo & Gas

180720

El 71% de los líderes de las TIC y servicios de mantenimiento en el área de Petróleo y Gas creen que un cambio a los modelos de negocio más servitizados o basados ​​en resultados mejorará significativamente la forma en que opera su industria.

Seminario web
[Innovation Series] Secrets of Efficient Scheduling Revealed

200316

In this live cast, we will dive deep into scheduling, uncovering the pros and cons of automation and offering tips for companies at all stages of their service transformation journey. Join ServiceMax experts Susan Tonkin, Katharina Streater and Mayhul Jain to learn about different approaches to dispatching, handling complex service scenarios, and the three things you need to deliver efficient scheduling.

Seminario web
Las Claves Para La Transformación Digital De Los Servicios

200213

ServiceMax encargó a Forrester Consulting que examinara el impacto de la transformación digital y el IoT en los servicios de las empresas a nivel mundial. Desde cómo se gestiona la maquinaria hasta qué habilidades son necesarias para su mantenimiento, pasando por qué modelos de negocio impulsarán la monetización y la mejora de la experiencia del cliente.

Seminario web
[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

200115

Service contracts have a significant impact on your business growth, but keeping accurate service contracts, warranties, and maintenance plans across customers and locations is difficult to do. In this livecast, we will cover steps that you can take to drive improved contract renewal rates. Learn from Servicemax experts Susan Tonkin and Lacy Cotton-Hodgson.

Publicación
El informe 2020 de Líderes de Servicio: Una guía completa para los Líderes de Servicio de todo el mundo

200325

Durante más de una década, ServiceMax se ha centrado en la creación de una comunidad de Líderes de Servicio (CSO) educados y conectados a través de eventos en persona, reuniones ejecutivas individuales y otros puntos de contacto a lo largo del año. El Informe de CSO ofrece un resumen de los principales temas, iniciativas, retos y oportunidades recolectados en la comunidad mundial de CSO de ServiceMax.

Publicación
IDC MarketScape Report for Service Parts Management

200210

ServiceMax was positioned in the Leaders category in the very first IDC MarketScape to cover the worldwide market for Manufacturing Service Parts Management. This new report profiles 8 service parts management vendors who help manufacturers manage service parts across the lifecycle of the product they manufacture.

Publicación
Video Highlights - IDC MarketScape for Field Service

200129

Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

Vídeo
How Zinc Benefits Telecommunications Companies

200127

Do your technicians have a fast, easy way to reach an expert when faced with a problem they've never seen before while on a job? What about coordinating a part swap to prevent a repeat visit? Check out Zinc's latest demo video to see the ways telecommunication companies like DISH are using Zinc to solve problems in real time, increase employee engagement, and deliver a great customer experience.

Vídeo
How Zinc Benefits Utility Companies

200127

Could a real-time communication app be the way your crews prevent maintenance fixes from becoming life-threatening issues? You might be surprised by the impact that instant answers have on the day-to-day operations of utility crews. Watch our latest video to see example use-cases that utility companies like Exelon are using to drive efficiency, avert potential disasters, and improve the employee experience.

Announcing 200 Million Assets Under Management by ServiceMax
Vídeo
Announcing 200 Million Assets Under Management by ServiceMax

190613

ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

Cargar más