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Caso de éxito
B. Braun

230210

  • Life Science & Medical Equipment
  • Global

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

Caso de éxito
3D Systems Delivers with IoT and ServiceMax

221213

  • Mechanical or Industrial Manufacturing
  • NAM

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

Caso de éxito
Accelerating Digital Transformation with Eastman Kodak

221031

  • Mechanical or Industrial Manufacturing
  • Information Technology & Business Services
  • Global

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Libro blanco
Doubling Down in an Upcycle: Digital Priorities for Oilfield Service

220309

  • Oil & Energy

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.

Libro blanco
¿Crear internamente o comprar?

210528

Las organizaciones que confían en Salesforce Service Cloud y Salesforce Field Service están en el camino de la transformación digital. A medida que reconocen la creciente necesidad de funciones enfocadas en los activos y equipos industriales, como la reparación en almacén, los envíos de devolución, la automatización, los derechos, las garantías y los contratos de servicio, las organizaciones de servicio están evaluando sus opciones

Libro blanco
The Costs, Causes & Consequences of Unplanned Downtime

210422

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

Hoja Informativa
The Benefits of Asset Data for Operational Teams

221116

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

Hoja Informativa
ComplianceQuest for ServiceMax

220714

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

Hoja Informativa
ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

Infografía
Un-Silo Service Data

240105

Breaking down data silos and providing service data to functions across the enterprise supports key decision-making at all levels and accelerates digital transformation.

Infografía
Schneider Electric: Business Transformation on a Global Scale

231215

  • Oil & Energy

Schneider Electric harvests the benefits of ServiceMax field service management software to ensure that Life Is On everywhere, for everyone and at every moment via energy management and automation solutions.

Infografía
Asset Data Drives Value Across the Organization

221026

Discover how asset data drives value from your front-line and operational teams to your strategic and management teams.

Seminario web
You Need a Remote Strategy: The Hybrid State of Service

230929

  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Thought Leadership
  • Connected Field Service / IoT

Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.

Seminario web
How Customers Win with Field Service Asset Data from ServiceMax

230530

  • Service Transformation

Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

Seminario web
The Importance of After Sales Service Lifecycle Data

230330

  • Thought Leadership
  • Service Transformation

Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.

Investigación
IDC MarketScape Names PTC a Leader in FSM Applications

231218

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.

Investigación
IDC MarketScape Names PTC a Leader in SLM Platforms

231020

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.

Investigación
Frost & Sullivan: 2023 Enabling Technology Leadership Award

230427

Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

Westmor Customer Story
Vídeo
Westmor Customer Story

231214

  • Oil & Energy

Westmor has been a ServiceMax customer for over 10 years and continues adopting new ServiceMax products to increase efficiency and reduce admin time while improving customer and employee satisfaction.

Vídeo
ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

230525

Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.

Vídeo
ServiceMax Live: ServiceMax at PTC LiveWorx 23

230316

Watch this ServiceMax Live to learn why you should attend LiveWorx and what you can expect while there.

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