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Caso de éxito
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

Caso de éxito
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI alberga la primera plataforma robótica teleoperada para suturar en cirugía abierta con microinstrumentos de pulsera. El Sistema Quirúrgico Symani ofrece escalado de movimiento y eliminación de temblores y pretende facilitar los procedimientos existentes, así como posibilitar otros nuevos en el ámbito de la microcirugía, desde las reconstrucciones post-oncológicas y traumatológicas hasta la oftalmología, el trasplante de órganos y la cirugía pediátrica. Cuando MMI quiso lanzar esta nueva tecnología al mercado, sabía que necesitaba una solución viable y evolutiva para la organización del servicio de mantenimiento. Al igual que ocurre con muchas empresas de dispositivos médicos, poder garantizar el máximo tiempo de funcionamiento del sistema, así como ofrecer a los clientes una asistencia técnica excepcional, era fundamental para su misión y su éxito.

Caso de éxito
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions se especializa en la trayectoria completa del ciclo de vida de los activos de los clientes, lo que requiere sofisticadas plataformas de IoT para impulsar los servicios que prestan. Los sistemas de Lowry, anteriormente divididos en silos, les dejaban con datos incompletos y dispersos. A medida que la empresa crecía y se desarrollaba, al mismo tiempo que diversificaba sus productos y servicios, Lowry sabía que tenía que agilizar y consolidar sus sistemas informáticos y procesos internos. Por otro lado, buscaban generar ingresos adicionales a través de contratos de servicios mejorando la visibilidad de los derechos y aumentando la satisfacción del cliente y la eficiencia operativa. Lowry Solutions eligió una solución integral de Field Service, suministrada por Bolt Data, utilizando Salesforce Field Service y ServiceMax Asset 360 para abordar los retos mencionados y, en última instancia, mejorar la satisfacción del cliente.

Libro blanco
Doubling Down in an Upcycle: Digital Priorities for Oilfield Service

220309

  • Oil & Energy

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.

Libro blanco
¿Crear internamente o comprar?

210528

Las organizaciones que confían en Salesforce Service Cloud y Salesforce Field Service están en el camino de la transformación digital. A medida que reconocen la creciente necesidad de funciones enfocadas en los activos y equipos industriales, como la reparación en almacén, los envíos de devolución, la automatización, los derechos, las garantías y los contratos de servicio, las organizaciones de servicio están evaluando sus opciones

Libro blanco
The Costs, Causes & Consequences of Unplanned Downtime

210422

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

Hoja Informativa
10 Steps Service Organizations Can Take to Be Prepared for the Evolution of Field Service

220201

The following 10 actions are areas that organizations should prioritize to continue the path of service leadership.

Hoja Informativa
Spark Core

211206

This Spark Professional Services package provides you with key functionality of the ServiceMax Core platform and is designed for fast implementation and rapid time to value. The functional scope is ideal for companies that are outgrowing manual processes and want to move to the next level of field service execution. By providing you with guard rails of prescribed processes, Spark helps you implement ServiceMax Core efficiently.

Hoja Informativa
Spark 360

211206

ServiceMax Spark gives you what you need to quickly transform your service operations and reap the benefits of increased service profitability, asset visibility, and agility. With Spark 360, you will have access to all the project leadership, expertise, and services you need to successfully go live with ServiceMax Asset 360—quickly, cost-effectively, and risk-free.

Infografía
Field Service of the Future: Trends to Watch

220201

Take a look at the 20 trends that are essential to the survival of all industrial organizations in the competitive service business landscape.

Infografía
Total Cost of Building Business Applications: How to Create a Comprehensive ROI Calculation

210730

When considering to Build vs. Buy, you must consider all implications, especially those hiding beneath the surface. We created a model to help identify and uncover how far the iceberg extends under the waterline, in other words—make the hidden cost elements visible.

Infografía
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Seminario web
Why the Equipment Rental Business Should Care About Digital Service Transformation

220408

  • Building & Construction
  • Machinery
  • Service Transformation
  • Customer Experience

If you're an equipment rental company, you know that a lot has changed within the rental business over the past few years. The rental market is growing year over year, and the advancement of digitalization offers huge opportunities for streamlining and improving the rental process, making renting assets much easier. However, there are still relatively few companies that have a well-developed and comprehensive digitalization program.

Seminario web
Asset 360 Spring ’22 Product Release Webinar

220311

  • Product Launch
  • Recorded Webinar

Our Product Management, Global Customer Transformation, and Product Marketing teams discuss the highlights of the Asset 360 Spring ’22 release and share future roadmap.

Seminario web
Build vs Buy - Making the Right Choice

220126

  • Service Transformation

Should I build my own solution, or should I purchase something packaged? This webinar will help you answer that burning question as we weigh the advantages and drawbacks of each approach.

Investigación
Refining Digital Transformation through Asset Centricity

220519

Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

libro electronico
The Power of Asset Data

220426

Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

Investigación
Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations

220426

ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.

Vídeo
ServiceMax Live: Highlights of Harvard Business Review Analytic Services’ Latest Research on Asset Centricity

220524

Learn about new research from Harvard Business Review Analytic Services on asset centricity and digital transformation success.

Vídeo
ServiceMax Live: Learn About the Power of Asset Data

220505

Watch our ServiceMax Live episode to learn about the power of asset data and its uses for personas outside traditional field service.

Vídeo
ServiceMax Live: Learn What’s New in Engage and Service Board

220418

Learn about new features and what’s on the roadmap, how Engage and Service Board are working in lockstep with other ServiceMax products, and customer use cases & scenarios.

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