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Caso de éxito
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Caso de éxito
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Caso de éxito
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Libro blanco
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

Libro blanco
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Descarga el Resumen Ejecutivo de Forrester y nuestro Libro Blanco para descubrir más: 1. La digitalización de los servicios industriales requiere nuevas competencias y la forma en que el mercado (o los nuevos modelos de trabajo mixto) configura la búsqueda de talento. 2. El enfoque en la transformación digital ha puesto la atención de las empresas en el aprovechamiento de los datos de los equipos para la comprensión, la exploración de nuevos modelos de negocio y la implementación de tecnologías digitales. 3. El objetivo es que las empresas comprendan mejor la vida útil de sus equipos y cómo mejorarla, para influir directamente en la satisfacción del cliente y, en última instancia, en los ingresos del negocio.

Libro blanco
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Hoja Informativa
ServiceMax Asset 360 para Salesforce Field Service

200901

ServiceMax y Salesforce están uniendo fuerzas para ofrecer una solución sin igual que impulse la eficiencia operativa con una visión de 360 grados de los activos en la plataforma CRM #1 del mundo. Asset 360 ofrece visibilidad completa de los activos en la industria para que las empresas puedan maximizar su rendimiento. Esta nueva visión permite a los líderes de servicio cambiar a estrategias comerciales basadas en los resultados que impulsan el negocio en una época en la que el servicio es el principal factor de diferenciación.

Hoja Informativa
ServiceMax para los distribuidores de equipos

200706

  • Machinery
  • Building & Construction

Frecuentemente afiliados a uno o más fabricantes, los concesionarios que venden y alquilan equipo operan en mercados cada vez más básicos con márgenes de productos cada vez más reducidos. Frente a esta desafiante realidad, los concesionarios se centran en el servicio para diferenciarse de la competencia, impulsar un crecimiento rentable y aumentar la cuota de mercado. Pero, ¿por dónde empezar?

Hoja Informativa
ServiceMax Document Generation

200403

ServiceMax Document Generation allows field service companies to dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures even when your field service personnel are offline. Powered by Nintex Drawloop.

Infografía
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infografía
Datos de Activos & Servicios en el área de Petróleo & Gas

180720

El 71% de los líderes de las TIC y servicios de mantenimiento en el área de Petróleo y Gas creen que un cambio a los modelos de negocio más servitizados o basados ​​en resultados mejorará significativamente la forma en que opera su industria.

Seminario web
[Innovation Series] Proactive Maintenance — Simplified

200819

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

Seminario web
VIRTUAL FIELD SERVICE CIRCLE SUMMER SERIES 2020

200721

Across the last few months Field Service News in partnership with ServiceMax have hosted a series of in depth Think Tank sessions with a series of senior service leaders to dig deeper into the challenges and opportunities that our industry face currently.

Seminario web
FSC VIRTUAL SUMMER SERIES - 3RD PARTY VS IN HOUSE SERVICE

200721

As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.

Publicación
Capacidades Fundamentales de Gartner pare el Field Service Management, 2020

200908

ServiceMax se calificó como el más elevado (4.04/5) enfocado en los equipos: servicio complejo y casos de uso de equipos como servicio en el nuevo informe de Gartner. Capacidades Fundamentales de Gartner para el Field Service Management, 2020 evalúa los productos de los proveedores para 3 casos de uso común utilizando 9 capacidades de su producto.

Publicación
ServiceMax nombrada Líder en el Cuadrante Mágico de Gartner 2020 para el Field Service Management

200708

"Las posiciones de los proveedores en este Cuadrante Mágico reflejan las nuevas expectativas de los clientes en áreas como la colaboración, la seguridad, los modelos de negocio y el apoyo a la decisiones impulsadas por la inteligencia artificial para la planificación de piezas y mano de obra. Cuando evalúes a los proveedores, busca paquetes que incluyan múltiples tecnologías, alianzas y resultados comprobados." *Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Naved Rashid, July 6th, 2020

Publicación
Reporte: Tecnología de punta en el Servicio de Mantenimiento Industrial

200407

Estudio sobre la tecnología de última generación que está transformando la prestación y la gestión de los servicios.

Vídeo
ServiceMax Live: Asset 360 for Salesforce

200922

Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

Vídeo
ServiceMax Live: ServiceMax Earns a Top Score

200917

We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

Customer Story: Thermo Fisher Scientific
Vídeo
Customer Story: Thermo Fisher Scientific

200810

  • Life Science & Medical Equipment

Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

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