Across the global service business, Nilfisk deploys around 600 technicians who do everything from workshop repairs to maintenance in the field. “We also work indirectly with dealers, so there’s an additional 500 service technicians that operate under our equipment as well,” shared Christensen.
During any given year, these technicians do more than half a million service and repair visits across 45 countries. Prior to selecting ServiceMax, Nilfisk was using a variety of excel based operations, including pen and paper, to handle their service business.
In order to achieve their goal of zero unplanned downtime for their customers, Nilfisk felt like they needed a technology that would allow their service team to work in a unified way. With one operating system, there would be the same quality of care for their customers, regardless of their location.