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PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.
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PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.
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Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.
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In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.
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Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
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ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.
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Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.
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Le prix Frost & Sullivan "Market Leadership Award 2020 en Amérique du Nord" pour la gestion des services mobiles sur le terrain reflète le rôle de ServiceMax en tant que leader dans la gestion des services sur le terrain.
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Aly Pinder, Directeur du Programme Innovation de Service et Produits Connectés chez IDC, répond aux cinq questions posées par ServiceMax. Ses réponses mettent en évidence des domaines pertinents et vous fournissent des recommandations concrètes.
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Cette nouvelle étude conclut que la collecte et l'analyse automatique des données sur les services et les actifs offre une augmentation de 14 % des recettes et offre des informations cruciales pour tous les départements de votre entreprise.
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L'étude de Vanson Bourne révèle que la production et la productivité, les TI et le service à la clientèle sont les plus durement touchés par les temps d'arrêt non planifiés, avec des répercussions néfastes sur l'ensemble des entreprises.
Salesforce and ServiceMax complement each other well...it [Asset 360] will give the likes of IFS, Microsoft Dynamics, Oracle, SAP, and others a run for their money.
Predrag (PJ) Jakovljevic, Principal Analyst, TEC, TEC: New Salesforce Field Service Software Release Harnesses ServiceMax Asset 360
ServiceMax’s CEO Neil Barua opened his keynote with the theme that the spotlight is on service. The ability for service and specifically field service to enable manufacturers to differentiate their businesses in this past year was critical to sustained success and even revenue growth. Digital tools allowed these organizations to make agile pivots in business models and the value being delivered to customers.
Aly Pinder, IDC Market Note "ServiceMax Maximize 2021: The Spotlight Is on Service"