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Étude de cas
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

Étude de cas
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

Étude de cas
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

Étude de cas
Kodak Alaris

210329

  • Information Technology & Business Services
  • Global

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Étude de cas
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Étude de cas
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Étude de cas
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Étude de cas
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Étude de cas
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

  • Mechanical or Industrial Manufacturing
  • Global

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

Étude de cas
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Étude de cas
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Étude de cas
DISH

190605

  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

Étude de cas
BioTek Instruments

190605

  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Étude de cas
Vivint

190605

  • Building & Construction
  • NAM

Vivint Smart Home, a leading smart home services provider, uses Zinc to relay important information, improve field visibility, and boost efficiency and customer satisfaction.

Étude de cas
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power est un leader mondial dans son secteur et fournit près d'un tiers de la capacité mondiale de production d'électricité. GE Power ne fournit pas seulement les équipements pour produire l'électricité mais également des services de maintenance pour ses équipements. Leur équipe d'experts surveille des milliers d'équipements de pour l'énergie en temps réel.

Étude de cas
Pitney Bowes

180726

  • Information Technology & Business Services
  • NAM
  • Global

Pitney Bowes est une société technologique mondiale qui fabrique et offre des solutions et des produits innovants pour plus de 1,5 million de clients dans le monde du commerce. Ils ont environ 600 techniciens en Amérique du Nord et en Europe, et ils sont convaincus qu'il est essentiel d'avoir sur place des techniciens de terrain expérimentés, compétents et de qualité avec leurs clients. La gestion des interventions de service sur le terrain est un département essentiel pour Pitney Bowes. Il joue un rôle crucial dans la fidélisation des clients. Dans de nombreux cas, le technicien de service sur le terrain est le seul visage de l'organisation, le seul qui est sur place avec le client.

Étude de cas
GE Aviation On Wing Support

180221

  • Aviation
  • NAM
  • Global

GE Aviation On Wing Support a vu d'excellents résultats de ses services après-vente, avec la mise en œuvre de ServiceMax, notamment en réduisant les erreurs et en augmentant la productivité.

Étude de cas
Leader mondial de l'exploitation minière

170831

  • Mechanical or Industrial Manufacturing
  • Global

Un leader mondial de la fabrication d'équipements miniers et des services embarqués sur le chemin de la transformation numérique.

Étude de cas
GE Oil & Gas optimise ses opérations de gestion des services sur site avec ServiceMax

170320

  • Oil & Energy
  • NAM
  • Global

GE Oil & Gas savait qu'il pouvait créer de la visibilité sur ses opérations grâce à ServiceMax. Il utilisait déjà la plate-forme pour améliorer leur efficacité et productivité dans plusieurs autres centres de profits et pertes (P & L), y compris GE Aviation, Gestion de l'énergie, healthcare et énergie et eau.

Étude de cas
Panalytical B.V.

170221

  • Mechanical or Industrial Manufacturing
  • NAM
  • Global

Pour PANalytical B.V. basé aux Pays-Bas, le Field Service joue un rôle essentiel dans le maintien de scores élevés de satisfaction client (NPS) et pour minimiser les temps d'arrêt des machines sur une gamme de produits comprenant des actifs de grande valeur tels que les diffractomètres à rayons X et spectromètres XRF.

Étude de cas
Lumenis

161109

  • Life Science & Medical Equipment
  • Global
  • EMEA

La société de matériel médical Lumenis est passée à un seul système de gestion du SAV pour le monde entier et a considérablement amélioré le taux de réparation à la première visite.

Étude de cas
SPP Pumps

161017

  • Mechanical or Industrial Manufacturing
  • Global
  • EMEA

SPP Pumps, l'un des principaux fabricants d'équipements de pompes industrielles, a réduit ses délais de facturation de 14 à 1 jour et a amélioré ses flux de trésorerie.

Étude de cas
Elekta

161003

  • Life Science & Medical Equipment
  • Global
  • NAM

Elekta, un important fabricant d'équipement médicale à la pointe de la technologie, a obtenu des opérations de SAV plus efficaces et plus rentables grâce à l'IoT et à Connected Field Service.

Étude de cas
Inspecta

160921

  • Mechanical or Industrial Manufacturing
  • EMEA

Inspecta, une société internationale de test, d'inspection et de certification, a amélioré la coordination globale de ses projets grâce aux solutions cloud et mobiles de ServiceMax.

Étude de cas
Medivators

160823

  • Life Science & Medical Equipment
  • NAM
  • Global

Medivators, fabricant de matériel médical, peut offrir un service proactif à ses clients grâce à l'IoT et a accéléré ses délais de facturation de 14 à 1 jour ce qui a amélioré considérablement leur trésorerie.

Étude de cas
Molecular Devices

160823

  • Life Science & Medical Equipment
  • Global
  • NAM

Le fabricant de matériel médical Molecular Devices a amélioré ses opérations de service et la satisfaction client avec ServiceMax

Étude de cas
Luminex

160812

  • Life Science & Medical Equipment
  • NAM
  • Global

Luminex, une société spécialisée dans les tests dans le domaine des sciences de la vie et des biotechnologies, a réduit ses délais de facturation de 27 à 2 jours et a augmenté ses scores de satisfaction de la clientèle de 90 %.

Étude de cas
McKinley Elevator: Gestion des interventions connectée

160525

  • Building & Construction
  • NAM

McKinley, un fabricant d'ascenseurs, a développé ses activités en offrant des services de maintenance proactive des équipements grâce à l'IoT.

Étude de cas
Tyco Integrated Security

160323

  • Security
  • NAM

Tyco, fournisseur leader de solutions de sécurité, a amélioré le service client et a acquis une visibilité complète sur sa base installée.

Étude de cas
Topcon

150426

  • Life Science & Medical Equipment
  • NAM
  • Global

Topcon medical device manufacturer achieved 10% increase in service revenue.

Étude de cas
Westmor

150426

  • Oil & Energy
  • NAM

Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.

Étude de cas
Samsa Mechanical

150320

  • Information Technology & Business Services
  • NAM

Samsa Mechanical, an HVAC services company, increased billable hours by 20% and achieved complete visibility of the service business.

Étude de cas
McKinley Equipment

150320

  • Building & Construction
  • NAM

McKinley, elevator and lifts maker, increased service revenue by 38% and improved first time fix rates from 50% to 82%.

Étude de cas
Kinetico

150320

  • Food Production
  • NAM

Kinetico, a water treatment company, cut resolution time in half and achieved full visibility of success metrics.

Étude de cas
Solta Medical

150320

  • Life Science & Medical Equipment
  • NAM

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.