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Storia di successo
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

Storia di successo
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI ospita la prima piattaforma robotica teleoperata per la sutura in chirurgia aperta con microstrumenti da polso. Questa tecnologia, chiamata Symani Surgical System, offre la scalatura del movimento e l'eliminazione del tremore e mira a facilitare le procedure esistenti, così come a permetterne di nuove nel campo della microchirurgia, dalle ricostruzioni post-oncologiche e traumatologiche all'oftalmologia, al trapianto di organi e alla chirurgia pediatrica. Mentre MMI cercava di lanciare questa nuova tecnologia sul mercato, sapeva di aver bisogno di una soluzione sostenibile e scalabile per i servizi di assistenza e manutenzione. Come per molte aziende di dispositivi medicali, essere in grado di assicurare il massimo tempo di funzionamento del sistema e fornire ai clienti un'assistenza tecnica eccezionale era fondamentale per la loro missione e il loro successo.

Storia di successo
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions è specializzata nella tracciabilità dell'intero ciclo di vita degli asset dei clienti, questo richiede sofisticate piattaforme IoT a supporto dei servizi che fornisce. In precedenza, Lowry utilizzava sistemi non integrati, con dati incompleti o duplicati. Con la crescita costante, l'evoluzione del business e la diversificazione dei prodotti e dei servizi, Lowry ha visto la necessità di razionalizzare e consolidare i sistemi IT e i processi interni. Allo stesso tempo, Lowry stava cercando di generare nuove entrate attraverso i contratti di servizio, migliorando la visibilità delle titolarità, aumentando la soddisfazione dei clienti e l'efficienza operativa. Lowry Solutions ha scelto una soluzione completa per la gestione dei servizi di assistenza e manutenzione, fornita da Bolt Data, utilizzando Salesforce Field Service e ServiceMax Asset 360 per affrontare le sfide aziendali e, migliorare così la soddisfazione del cliente.

Storia di successo
Kodak Alaris

210329

  • Information Technology & Business Services
  • Global

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Storia di successo
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Storia di successo
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Storia di successo
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Storia di successo
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Storia di successo
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

  • Mechanical or Industrial Manufacturing
  • Global

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

Storia di successo
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Storia di successo
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Storia di successo
DISH

190605

  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

Storia di successo
BioTek Instruments Accelerates Field Operations with Zinc

190605

  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Storia di successo
Vivint Smart Home Solves the Field Communication Conundrum

190605

  • Building & Construction
  • NAM

Vivint Smart Home, a leading smart home services provider, uses Zinc to relay important information, improve field visibility, and boost efficiency and customer satisfaction.

Storia di successo
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power is a world leader in its industry and provides almost one-third of the world’s power generation capacity. And that doesn’t just include the equipment to power it; GE Power also provides services for its equipment. Their team of experts monitors thousands of power assets in real-time.

Storia di successo
ShotSpotter

180705

  • Security
  • NAM
  • Global

The teams at ShotSpotter pick up the sound of gunshots, analyze it to eliminate false-positives, and alert authorities to the precise location. But for the system to work, ShotSpotter’s network of sensors must always be listening—a job that falls to the company’s field service team.

Storia di successo
GE Healthcare

180420

  • Life Science & Medical Equipment
  • Global
  • NAM

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

Storia di successo
GE Aviation On Wing Support

180221

  • Aviation
  • NAM
  • Global

GE Aviation On Wing Support saw excellent service outcomes after implementing ServiceMax, including reduced errors and increased productivity.

Storia di successo
GE Oil & Gas Optimizes Field Service Utilization With ServiceMax

170320

  • Oil & Energy
  • NAM
  • Global

GE Oil & Gas knew it could create visibility with ServiceMax. It was already using the platform to improve efficiency in several other profit and loss centers (P&Ls), including GE Aviation, Energy Management, Healthcare, and Power & Water.

Storia di successo
Lumenis

161109

  • Life Science & Medical Equipment
  • Global
  • EMEA

Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.

Storia di successo
SPP Pumps

161017

  • Mechanical or Industrial Manufacturing
  • Global
  • EMEA

SPP Pumps, a leading manufacturer of pump equipment, shrunk its invoice cycle from 14 to 1 day and improved cash flow.

Storia di successo
Elekta

161003

  • Life Science & Medical Equipment
  • Global
  • NAM

Elekta, a major manufacturer of medical technologies, achieved more efficient and cost-effective service with IoT Connected Field Service.

Storia di successo
Medivators

160823

  • Life Science & Medical Equipment
  • NAM
  • Global

Medivators, medical equipment manufacturer, delivered proactive service through IoT and sped up billing cycle from 14 to 1 day for improved cash flow.

Storia di successo
Molecular Devices

160823

  • Life Science & Medical Equipment
  • Global
  • NAM

Molecular Devices medical equipment manufacturer improved service delivery and customer satisfaction.

Storia di successo
Topcon

150426

  • Life Science & Medical Equipment
  • NAM
  • Global

Topcon medical device manufacturer achieved 10% increase in service revenue.

Storia di successo
Kinetico

150320

  • Food Production
  • NAM

Kinetico, a water treatment company, cut resolution time in half and achieved full visibility of success metrics.

Storia di successo
Solta Medical

150320

  • Life Science & Medical Equipment
  • NAM

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.