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Frost & Sullivan: 2023 Enabling Technology Leadership Award


Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

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2022 Gartner Critical Capabilities for Field Service Management Report


ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report. According to Gartner, ServiceMax is suitable for all use cases, most notably for equipment-centric and outcome-centric use cases.

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IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation


In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.

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Refining Digital Transformation through Asset Centricity


Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

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Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations


ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.

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The First Annual Chief Service Officer Report


Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.

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Frost & Sullivan assegna a ServiceMax il Premio 2020 per la Leadership di Mercato per Mobile Field Service Management


Un’altra attestazione della nostra leadership nel Field Service, ServiceMax ha ricevuto da Frost & Sullivan il premio 2020 per la Leadership di Mercato in Nord America per il Mobile Field Service Management. Leggi ora il report che accompagna il premio.

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Video Highlights - IDC MarketScape for Field Service


Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

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IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence


The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.

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IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce


Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.

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La Centralità dei dati derivanti dagli Asset e dal Field Service: una fonte preziosa per tutta l’azienda


Questo nuovo studio conclude che la raccolta e l'analisi automatica dei dati provenienti direttamente dagli assets e dalle operazioni di field service produranno un aumento dei ricavi pari al 14% e forniranno preziose informazioni per tutte le funzioni aziendali.

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Studio di ricerca: Costi, cause e conseguenze di un periodo di inattività non pianificato


Lo studio di Vanson Bourne rileva che la produzione e la produttività, l'IT e il servizio clienti sono maggiormente colpiti da tempi di inattività non pianificati, con ripercussioni negative per le aziende nel loro complesso.

Analyst Reaction to Asset 360 for Salesforce Field Service

Salesforce and ServiceMax complement each other [Asset 360] will give the likes of IFS, Microsoft Dynamics, Oracle, SAP, and others a run for their money.

Predrag (PJ) Jakovljevic, Principal Analyst, TEC, TEC: New Salesforce Field Service Software Release Harnesses ServiceMax Asset 360

Analyst Reaction to Maximize 2021

ServiceMax’s CEO Neil Barua opened his keynote with the theme that the spotlight is on service. The ability for service and specifically field service to enable manufacturers to differentiate their businesses in this past year was critical to sustained success and even revenue growth. Digital tools allowed these organizations to make agile pivots in business models and the value being delivered to customers.

Aly Pinder, IDC Market Note "ServiceMax Maximize 2021: The Spotlight Is on Service"