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Datasheet
ServiceMax Remote Triage

190508

  • Product Area

ServiceMax Remote Triage is a module of the ServiceMax platform that helps service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Remote Triage gives service organizations more options than just dispatching technicians every time a failure is reported. By applying AI to historical service data, Remote Triage understands the root causes, how they were resolved, and which parts were used. As new service requests come in, Remote Triage suggests likely solutions, ranked by their cost effectiveness.

Datasheet
ServiceMax Parts Management

190411

  • Product Area

ServiceMax enables service organizations to manage their parts and inventory levels that give technicians the information they can rely on. ServiceMax makes complex processes simple and repeatable. ServiceMax manages all business processes for parts inventory, including trunk stock management, stock transfers, parts requests, and return material authorizations (RMA). Service organizations have visibility into their parts utilization that allow them to improve their service profitability while increasing their first-time fix rates.

Datasheet
ServiceMax Complex Jobs Management

190411

  • Product Area

Not all service jobs are the same. Some jobs require multiple technicians working over several days, often in shifts around the clock. ServiceMax helps dispatchers optimize resource allocation for complex jobs that require careful orchestration of crews working in shifts around the clock.

Datasheet
ServiceMax Work Order Management

190411

  • Product Area

ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.

Datasheet
ServiceMax Proactive Maintenance

190411

  • Product Area

Implement the best in Proactive Maintenance (PM) strategy with time, usage and condition- based PM plans and automated work order creation that allow you to right-size your maintenance work, lower costs, and extend the life of your equipment. Used by customers worldwide, ServiceMax Proactive Maintenance automates and simplifies the tasks in creating PM plans and deliver on-time maintenance - with or without IoT connected equipment - that automatically assigns work orders and performs maintenance work by following templated checklists with step-by-step tasks.

Datasheet
Zinc Real-Time Communication

190402

  • Product Area

When service has a direct impact on your business, it is vital for technicians to be connected with the people and information that can help them solve issues quickly. Zinc makes it simple to communicate important or urgent information to the entire company, facilitate connections and sharing among field employees and maintenance workers, and deliver immediate visibility for management into what’s happening on the front lines.

Datasheet
ServiceMax Customer Success Plans

190207

  • ServiceMax Services

When implementing a new business solution, you want assurances that responses are timely, customer care is attentive, and, most importantly, the support quality is consistent. You want in-house experts with decades of experience who deliver training and support to make sure that ServiceMax’s implementation is a success for your organization.

Datasheet
ServiceMax Asset Service Management for Production Operators

181210

  • Industry

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil and gas production and field management. Many oil and gas operating companies, large and small, have taken the steps to instrument and automate wellsites for remote monitoring and control. This has enabled them to analyze and visualize field production data to make decisions that optimize well and fieldwide performance. While these steps are necessary, they are not enough to completely realize the vision of a truly digital oilfield. The remaining steps include incorporating the ability to respond to events in real-time that require human intervention. Such examples may include responding to an unexpected drop in production, a spill risk, an erratic tubing or casing pressure measurement reading, hydrate buildup, or a poorly functioning regulator on a new well just placed into production.

Datasheet
ServiceMax Asset Service Management for the Digital Plant

181210

  • Industry

Oil, gas, and chemical facilities of all types are under constant pressure. Refineries, gas processing facilities, petrochemical plants, liquified natural gas facilities, and others are challenged with minimizing unplanned shutdowns, increasing throughput, controlling quality, and reducing safety and compliance incidents. Operations and maintenance strategies are integral to achieving these demands so that assets are maintained closer to real-time. Integrating these strategies into a digital transformation journey will drive the business outcomes you’ve set out to achieve.

Datasheet
ServiceMax for Utility Mobile Workforce Management

181115

  • Industry

ServiceMax Field Service Software is the core of GE’s Utility Mobile Workforce Management solution, ensuring utility workers are digitally-enabled workers. Integrations with critical utility applications optimize execution of both short cycle operations—emergency work, meter services, compliance jobs, maintenance and inspection—and long cycle operations, such as outage management, that encompass multiple days, tasks, and people.

Datasheet
ServiceMax Asset Service Management

181024

  • Product Area

Service execution for asset-heavy operators. Whether you are running a power plant, developing an oilfield, or servicing an aircraft, your critical assets need timely maintenance to ensure consistent uptime. ServiceMax Asset Service Management (ASM) delivers a modern service execution experience built for today’s teams. To get the most out of your assets, it is important to get the most out of the people who operate and maintain them.

Datasheet
ServiceMax Field Service Management

180809

  • Product Area

ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

Datasheet
ServiceMax Application Services

180620

  • ServiceMax Services

Change is inevitable. Your day-to-day service delivery cannot afford to stay the same when customers demand more and competitors move in. So, how do you keep your technology aligned with best practices that drive optimal outcomes for your new business plans? And, how do you continuously utilize ServiceMax innovations that keep you ahead of the competition?

Datasheet
Contractor Management with ServiceMax Partner Community

180508

  • Product Area

Boost the flexibility of your field workforce with third-party technicians. In field service, it is all about the customer focus, their experience is the measure of your success. To increase your geographical coverage, to meet seasonal demand, or for specific types of work, you may need a capacity boost from third-party technicians. Or you outsource all your field service activities to contracted partners. ServiceMax Partner Community addresses your demand for real-time visibility into your partners’ operations to ensure their accountability, and your customers’ experience. It makes your service channel transparent and lets you securely share information with your partners, empowering them to deliver great service on your behalf.

Datasheet
ServiceMax for Aviation

180416

  • Industry

Maintenance. Repair. Overhaul. Maximized. From the turbo-supercharger to the world's most powerful commercial jet engine, GE's history in aviation spans more than 90 years of aviation innovation.

Datasheet
ServiceMax for the High Technology Industry

180403

  • Industry

Manufacturers of high technology products are under pressure from rapidly evolving market conditions. Increasing competition, the entry of new products, and the need to accelerate innovation is raising R&D costs while making technology blockbusters obsolete faster than ever. As a result, businesses have to balance extending the life of existing products in order to generate revenue, while also planning new product introductions to retain relevance among consumers. In addition, Original equipment manufacturers (OEMs), Value-added resellers (VARs), and Authorized Service Providers (ASPs) are also facing tighter service agreements and raising customer expectations.

Datasheet
ServiceMax for Industrial Manufacturers

180402

  • Industry

Industrial manufacturers are in a unique position to harness the power of aftermarket service: no matter what you manufacture and sell – agriculture or food machinery, process control equipment, standard machine tools or specialty pumps - your products need service. The question is, how will you take advantage of the opportunity to grow your service business and contribute to your company’s bottom line?

Datasheet
ServiceMax for the Telecom Industry

180320

  • Industry

The Telecom industry is at an unprecedented crossroads. Carriers are constantly challenged to rationalize networks and offer improved and expanded services to end customers—through the use of small cells, network densification (adding more cells to serve more customers), and spectrum efficiency improvements.

Datasheet
ServiceMax Customer Communities

180312

  • Product Area

Transform your customers’ experience and rein in your service delivery cost. In field service, the customer is front and center in everything you do. In fact, the success of your business depends on the strength of your interactions with your customers and their experience with you.

Datasheet
ServiceMax for Life Sciences and Medical Equipment Manufacturers

180129

  • Industry

Human lives and wellness depend on medical equipment uptime. A malfunction or unscheduled downtime can lead to treatment delays, penalties to the service organization, or in the worst case, harm to a patient. Field service teams of Life Sciences and Medical Equipment manufacturers are under pressure to not only staff highly certified engineers but also ensure that the right engineers deliver timely and compliant equipment maintenance. In an era of shrinking product margins, many companies are finding service to be a competitive differentiator. It can open doors to longer contracts, larger upsells, and deeper customer relationships.

Datasheet
ServiceMax for Wind Power

171213

  • Industry

Wind power has come of age. The industry will surpass 500 gigawatts of installed wind capacity in 2017; 300 of those gigawatts have been added since 2010. This rapid growth has created enormous demand for wind operations, maintenance, and repair services. Globally the wind O&M market is projected to double from $14B to $28B by 2025. In the US, the wind turbine technician is projected to be the fastest-growing occupation through 2026.

Datasheet
ServiceMax Scheduling & Dispatch

171107

  • Product Area

For service organizations, getting the right technician to the right job at the right time with the right parts and information is critical. It is the dispatcher's job to respond to incoming service requests, and offer the best schedule to customers or internal stakeholders. At the same time, they have to comply with service objectives and ensure technicians and service teams are utilized efficiently; minimizing long drive times and white space in technicians’ schedules.

ServiceMax offers capabilities for Assisted Scheduling and Dispatch through the interactive Service Board and fully automated via Schedule Optimization.

Datasheet
ServiceMax Dashboards & KPIs

171107

  • Product Area

Boost revenue and profitability by gaining insight into your service operations. To run a successful field service organization, you can’t rely on "gut feel" – you need data. Understanding key performance metrics (KPIs) and tracking them closely is imperative to identifying strengths and improving weaknesses in your service operations.

Datasheet
Asset Performance Management and ServiceMax

171005

  • Product Area

Equipment manufacturers are taking advantage of the Industrial Internet of Things (IIoT) to connect their installed bases and collect a wealth of data never accessed before. Their engineering organizations are using IIoT technologies to improve products by understanding how equipment is used in real-world conditions, and their after-sales service teams are using IIoT and big data technologies to predict and prevent unexpected customer downtime–driving satisfaction and service profits.

Datasheet
ServiceMax Field Service University

170908

  • ServiceMax Services

Our ServiceMax training professionals are not only focused on software application knowledge, but also on field service domain proficiency. Our group of service experts have hundreds of years of service experience collectively and have compiled their learnings into courses for the field service community.

Datasheet
ServiceMax for Solar Power

170906

  • Industry

Solar power has experienced dramatic technological advances, cost reductions, and market growth over the past ten years. As solar scales so too does the importance of servicing solar technology to ensure uptime and minimize costs. Solar service delivery is ready for a digital transformation to drive more uptime, lower service costs, and increase revenue.

Datasheet
ServiceMax for Mining

170825

  • Industry

The mining industry is undergoing a profound transformation, shaped by technological, social, environmental, and market trends. Volatility in commodity types, aging equipment, workforce fluctuations, as well as competitive pressures are building the imperative for digital transformation. To stay ahead of the game...

Datasheet
ServiceMax for Oilfield Services

170818

  • Industry

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to optimize oilfield service operations. ServiceMax can help you deliver flawless oilfield service delivery and transform your service organization.

Datasheet
ServiceMax for Inspection and Testing Services

170630

  • Industry

Whether it’s machinery safety, measuring devices, lifting equipment, pressure equipment, fire safety equipment, mechanical welds, or electrical installations: no matter the assets being inspected, ServiceMax can help deliver flawless inspections and transform your service organization.

Datasheet
ServiceMax for Power and Utilities

170531

  • Industry

Performance, Reliability and Safety at an Economic O&M

Datasheet
Schedule Optimization

160516

  • Product Area

Customers expect uninterrupted and optimized asset performance. Getting the right engineer to the right job at the right time with the right parts and information can be hard even for a small company, let alone for field service organizations with thousands of engineers worldwide. Planned requests for maintenance, as well as unplanned requests coming from your customers and directly from IoT-enabled devices, need to be worked into your engineers’ schedules.

Datasheet
ServiceMax Education Services

160222

  • ServiceMax Services

ServiceMax Education Services empowers the people at the center of your project – your core implementation team, business subject matters experts, super users and all employees.

Datasheet
ServiceMax Strategic Services

160212

  • ServiceMax Services

Engaging with the ServiceMax Strategic Services team of experts means you'll get access to more than 20 years of enterprise software implementation experience.

Datasheet
ServiceMax Installed Base Management

160112

  • Product Area

You need an easy way to gain visibility into as-maintained equipment and one source of truth for the entire organization. ServiceMax Installed Base Management lets you instantly know what is actually on site and automatically provides you with the knowledge base you need for your appointment. As a result, your service delivery improves, resolution times shrink, and new revenue opportunities multiply.

Datasheet
ServiceMax Best Practice Implementation

151119

  • ServiceMax Services

ServiceMax Best Practice Implementation Say goodbye to disconnected systems, stand-alone worksheets, scheduling software and corporate databases.

Datasheet
Connected Field Service

150512

  • Product Area

Welcome to the age of connected devices! By putting sensors on equipment, connecting them via the Internet of Things (IoT), and getting accurate equipment diagnostics, your service organization can realize the benefits of real-time machine data. You gain instant and insightful performance analytics and service recommendations for every piece of connected equipment to help avoid unscheduled downtime and transform service delivery— whether it is proactively dispatching the engineer before a failure or making diagnostics available to troubleshoot an issue. Outages and unplanned downtime are eliminated, calls to the service desk to log a “case” become obsolete, and most importantly, customers grow more loyal and do more business with you.

Datasheet
ServiceMax Marketplace

150427

  • ServiceMax Services

The ServiceMax Marketplace is a one-stop shop for innovative field service applications, hardware, expert and consulting services.

Datasheet
ServiceMax Mobile

150320

  • Product Area

Hands down, ServiceMax offers the only field ready mobile solution for iOS, Android or Windows Desktop that not only includes scheduling and routing capabilities, but also everything else an engineer needs – online or off, to complete jobs the first time and improve customers’ experiences.

Datasheet
ServiceMax Entitlements

150320

  • Product Area

Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.

Datasheet
ServiceMax for Oil & Gas

150320

  • Industry

Offshore platforms in the Gulf or the North Sea. Remote deserts in the Middle East. Gas pipelines in the frozen Canadian frontier. Refining operations in India. No matter the location, no matter the type of oil and gas assets, ServiceMax helps companies across the entire oil and gas value chain execute more work, better work, and safer work on equipment. Whether you’re a manufacturer, service provider, or an operator, ServcieMax can help you flawlessly execute your operations.

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