ServiceMax from GE Digital

Datasheets

Boost revenue and profitability with insights to your KPIs

ServiceMax Service Performance Metrics

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ServiceMax Scheduling & Dispatch

171107

Gain maximum resource efficiency for any service demand . In field service, getting the right technician or field engineer to the right job at the right time with the right parts and information is critical. You want to respond immediately and offer the best customer schedule, but you also need to ensure that your field service teams – either your employees or your partners’ —are utilized efficiently; minimizing long drive times and white space in their schedules. And of course, just any technician won’t do. To schedule and dispatch the right technician, you need to quickly understand and balance availability, eligibility, service level agreements and skill inventories. Planned requests for maintenance, as well as unplanned requests coming from your customers and directly from IoT-enabled devices, or self-dispatching need to be worked into engineers’ schedules.

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ServiceMax Analytics

171107

Boost revenue and profitability by gaining insight into your service operations. To run a successful field service organization, you can’t rely on "gut feel" – you need data. Understanding key performance metrics (KPIs) and tracking them closely is imperative to identifying strengths and improving weaknesses in your service operations.

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Asset Performance Management and ServiceMax from GE Digital

171005

Equipment manufacturers are taking advantage of the Industrial Internet of Things (IIoT) to connect their installed bases and collect a wealth of data never accessed before. Their engineering organizations are using IIoT technologies to improve products by understanding how equipment is used in real-world conditions, and their after-sales service teams are using IIoT and big data technologies to predict and prevent unexpected customer downtime–driving satisfaction and service profits.

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ServiceMax for the Digital Oilfield

170928

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil & gas production and field management. Many oil & gas operating companies, large & small, have taken the initial steps to instrument and automate wellsites for remote monitoring & control. ServiceMax will help you take that next step in the transformation of your oilfield operations toward real-time asset management.

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ServiceMax Field Service University

170908

Our ServiceMax training professionals are not only focused on software application knowledge, but also on field service domain proficiency. Our group of service experts have hundreds of years of service experience collectively and have compiled their learnings into courses for the field service community.

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ServiceMax for Solar Power

170906

Solar power has experienced dramatic technological advances, cost reductions, and market growth over the past ten years. As solar scales so too does the importance of servicing solar technology to ensure uptime and minimize costs. Solar service delivery is ready for a digital transformation to drive more uptime, lower service costs, and increase revenue.

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ServiceMax for Mining

170825

The mining industry is undergoing a profound transformation, shaped by technological, social, environmental, and market trends. Volatility in commodity types, aging equipment, workforce fluctuations, as well as competitive pressures are building the imperative for digital transformation. To stay ahead of the game...

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ServiceMax for Oilfield Services

170818

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to optimize oilfield service operations. ServiceMax can help you deliver flawless oilfield service delivery and transform your service organization.

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ServiceMax for Inspection and Testing Services

170630

Whether it’s machinery safety, measuring devices, lifting equipment, pressure equipment, fire safety equipment, mechanical welds, or electrical installations: no matter the assets being inspected, ServiceMax can help deliver flawless inspections and transform your service organization.

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ServiceMax for Power and Utilities

170531

Performance, Reliability and Safety at an Economic O&M

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ServiceMax On-Demand Learning

160725

ServiceMax on-demand courses and online exams bring the classroom to you. By taking advantage of our Product Certification Program courses and exams in the comfort of your own home or office, you skip the hassle of travel or strict schedules.

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ServiceMax Premier Support

160725

Beyond traditional support, ServiceMax Premier helps to ensure ServiceMax is adopted and utilized to its fullest potential, and delivers on your service delivery goals.

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Schedule Optimization

160516

Customers expect uninterrupted and optimized asset performance. Getting the right engineer to the right job at the right time with the right parts and information can be hard even for a small company, let alone for field service organizations with thousands of engineers worldwide. Planned requests for maintenance, as well as unplanned requests coming from your customers and directly from IoT-enabled devices, need to be worked into your engineers’ schedules.

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ServiceMax Product Certification

160505

The ServiceMax Product Certification Program provides customers flexible learning options that ensure confidence and mastery in the administration and use of the ServiceMax application.

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ServiceMax Product Brief

160426

ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

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ServiceMax Education Services

160222

ServiceMax Education Services empowers the people at the center of your project – your core implementation team, business subject matters experts, super users and all employees.

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ServiceMax Strategic Services

160212

Engaging with the ServiceMax Strategic Services team of experts means you'll get access to more than 20 years of enterprise software implementation experience.

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ServiceMax Installed Base App

160112

ServiceMax Installed Base App—a smart, fast and easy to use mobile app that gives you visibility into your installed base, whether Internet connectivity is available or not.

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ServiceMax Best Practice Implementation

151119

ServiceMax Best Practice Implementation Say goodbye to disconnected systems, stand-alone worksheets, scheduling software and corporate databases.

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ServiceMax Field Service Management

150730

ServiceMax is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery.

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ServiceMax Marketplace

150427

The ServiceMax Marketplace is a one-stop shop for innovative field service applications, hardware, expert and consulting services.

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ServiceMax Communities

150320

ServiceMax Communities extend ServiceMax’s complete, cloud-based field service software to engage with anyone, whether they are internal to your organization or external, online or mobile ready in the field.

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ServiceMax Mobile

150320

Hands down, ServiceMax offers the only field ready mobile solution for iOS, Android or Windows Desktop that not only includes scheduling and routing capabilities, but also everything else an engineer needs – online or off, to complete jobs the first time and improve customers’ experiences.

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Service Contracts

150320

The ability to offer a range of targeted service offerings for different customer segments is key to service growth.

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Service Parts & Reverse Logistics

150320

Broken products, missing parts and messy returns; these are a major drain on your profitability and a major strain on your customer relationships.

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ServiceMax for Oil & Gas

150320

ServiceMax helps oil & gas companies – such as oilfield service providers, refineries, and exploration and production companies – deliver fast and effective service.