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ServiceMax Live

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Join our live discussions on LinkedIn to learn more about field service management, what's happening in the field service industry, and how ServiceMax customers keep the world running.

Ready to learn more? We've got plenty of resources to help you dig in deeper.
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ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

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Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.
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ServiceMax Live: ServiceMax at PTC LiveWorx 23

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Watch this ServiceMax Live to learn why you should attend LiveWorx and what you can expect while there.
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ServiceMax Live: Complex vs. Simple Field Service Management

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Watch this ServiceMax Live episode to hear from Aly Pinder, IDC on the growing complexity of field service management.
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ServiceMax Live: 2023 Predictions - A Year of Change for Field Service

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Watch this ServiceMax Live episode to hear 4 predictions for field service from our Global Customer Transformation team.
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ServiceMax Live: Field Service Excellence Requires a Closer Look

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Watch our recent ServiceMax Live episode to learn about IDC’s perspective on Build vs Buy.
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ServiceMax Live: Connect with ServiceMax and Accenture

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Watch our recent ServiceMax Live episode to learn about our partner Accenture and their experience with ServiceMax.
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ServiceMax Live: Connect Service Teams in Real Time with Zinc

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Watch our recent ServiceMax Live episode to learn about how service teams can use Zinc to connect and collaborate efficiently.
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ServiceMax Live: Highlights of Harvard Business Review Analytic Services’ Latest Research on Asset Centricity

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Learn about new research from Harvard Business Review Analytic Services on asset centricity and digital transformation success.
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ServiceMax Live: Learn About the Power of Asset Data

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Watch our ServiceMax Live episode to learn about the power of asset data and its uses for personas outside traditional field service.
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ServiceMax Live: Learn What’s New in Engage and Service Board

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Learn about new features and what’s on the roadmap, how Engage and Service Board are working in lockstep with other ServiceMax products, and customer use cases & scenarios.
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ServiceMax Live: Learn About the Newly Released IDC MarketScapes

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Learn about the 4 distinct areas IDC covers within Service Lifecycle Management, ServiceMax’s placements and strengths in each MarketScape, and the importance of asset-centricity for manufacturers.
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ServiceMax Live: Lowry Solutions Empowers Service, Sales, and Marketing

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  • Information Technology & Business Services

Learn how Lowry Solutions partnered with Salesforce, ServiceMax and Bolt Data to extend their field service offerings, empower their sales team, arm their marketing team with key service asset data, as they increase revenue, reduce costs, and remove silos.
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ServiceMax Live: ServiceMax Acquires LiquidFrameworks

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We are excited to officially welcome the LiquidFrameworks team to ServiceMax! ServiceMax will incorporate the FieldFX product suite from LiquidFrameworks into the ServiceMax portfolio alongside its Asset 360 and ServiceMax Core offerings.
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ServiceMax Live: Eastman Kodak Talks Customer-Centricity & Harnessing Asset Data

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During this ServiceMax Live, Todd Bigger, VP of Print Service at Eastman Kodak, discusses creating synergies and efficiencies across service, sales, and marketing teams through technology & automation.
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ServiceMax Live: Scale Up Your Service Business: Asset 360 Summer ‘21

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In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams’ efficiency and work quality.
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ServiceMax Live: 2021 Chief Service Officer Report

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Sumair Dutta, Daniel Brabec, and Sara Cerruti discuss some of the top priorities for CSOs in 2020, a few of their favorite takeaways from the report, and what they would invest in if they were a Chief Service Officer.
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ServiceMax Live: Asset 360 Spring ’21 is here!

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The latest installment of the ServiceMax and Salesforce partnership delivers innovations that drive value for our customers by focusing on three tenets: visibility, asset uptime and profitability.
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ServiceMax Live: Maximize 2021

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Maximize is right around the corner! We’re looking forward to hearing from our customers, seeing the ServiceMax product roadmap, and jumping on the Peloton bike for a pre-event ride.
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ServiceMax Live: Make the Most of Maximize

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In this episode, Liz Carter and Mohan Rajagopalan highlight some of our upcoming Maximize speakers and sessions, as well as share a few tips for making the most of a virtual event.
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ServiceMax Live: 2021 Trends for Field Service

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Liz Carter, Kieran Notter and Daniel Brabec cover trends we saw in 2020 and what we predict to see more of (and less of) in 2021.
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ServiceMax Live: Frost & Sullivan Market Leadership Award

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In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management.
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ServiceMax Live: Schneider Electric Talks Asset Data & Pandemic Readiness

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Stacey Epstein and Jerome Soltani, SVP of US Services at Schneider Electric, discuss asset data, outcome-based service, and how Schneider’s digital transformation prepared them for the pandemic.
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ServiceMax Live: Manage Field Change Orders with ServiceMax Core

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In our ServiceMax Core 20.2 product release, we deliver key innovations to help service organizations tackle challenges around field change orders.
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ServiceMax Live: Asset 360 for Salesforce

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Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.
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ServiceMax Live: ServiceMax Earns a Top Score

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We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.
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ServiceMax Live: Leaders for the 5th Consecutive Time

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ServiceMax has been a Leader in Gartner’s Magic Quadrant for Field Service Management since 2014. Being 100% focused on field service is incredibly important to us, and we look forward to continuing to innovate for our customers in asset-centric industries.
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ServiceMax Live: How Compac Ensures a Safe Food Supply

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Darrell Smithson, VP of global services at Compac, joined ServiceMax Live to discuss remote support, their use of ServiceMax, and the importance of a strong technology foundation.
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ServiceMax Live: Ingenuity in the Time of COVID-19

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Liz Carter, Alvaro Pombo, CEO of ProntoForms, and John Carroll, CEO of Service Council™, discuss the importance of ingenuity and care during a global pandemic.
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ServiceMax Live: The 2020 CSO Report

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Liz Carter, Sumair Dutta, and Daniel Brabec discuss the relevance of our Chief Service Officer report in today's environment.

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ServiceMax Live: The Power of Communication

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Liz Carter and her guests, including Sean Jordan from BioTek, discuss how real-time communication plays a role in achieving your business goals, keeping your workforce & customers safe, & boosting employee morale.
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ServiceMax Live: How the Med Device Industry Is Pivoting to Address COVID-19

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Field service organizations are working harder than ever to keep the world running, especially those in the medical, life science, & pharma industries.
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ServiceMax Live: 20.1 Product Release

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Liz Carter and Joseph June discuss our Mobile Activity Space and Project Scheduling - two new asset-driven features that come out of our 20.1 release.
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ServiceMax Live: IDC MarketScape Parts Management

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Liz Carter & Susan Tonkin discuss what makes us a leader in IDC’s 2019 - 2020 IDC MarketScape for Worldwide Manufacturing Field Service Management.
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ServiceMax Live: Plans for 2020

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From analyst coverage to customer stories, we're discussing a variety of topics this year! Have an episode idea? Want to be a guest? Comment on our post!
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ServiceMax Live: 2020 Field Service Predictions

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Liz Carter & Sumair Dutta take a look back at what we saw in 2019 in the field service industry and make predictions around what's to come in 2020.
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ServiceMax Live: Dreamforce 2019 Recap

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We're talking about our partnership with Salesforce, the Cloud Information Model, AI in our products, and more!

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ServiceMax Live: Anil Pai from Tata Consultancy Service

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Live from Dreamforce 2019, Anil discusses who TCS is, the impact of service on the business, and how they're striving for diversity at TCS.

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ServiceMax Live: 19.3 Product Release

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The 19.3 release delivers new features and enhancements that help your workforce be more effective. Live from Dreamforce 2019, product experts Joseph June & Gabriele Bodda are here to tell us more.

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ServiceMax Live: IDC MarketScape

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ServiceMax was positioned in the Leaders category in the newest IDC MarketScape, which covers the worldwide market for Manufacturing Field Service Management. Liz is joined by analyst expert Susan Tonkin.

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ServiceMax Live: Russ Hammond from LiftOne

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During LiftOne's pursuit of being a trusted partner, they found service visibility was a pain point for their customers. They took this as an opportunity to use digital experiences to change that, and ended up improving customer experience as well as increasing process efficiency. Thanks for sharing your experience, Russ! #Maximize19
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ServiceMax Live: Customer Experience Panel & CSO Summit Recap

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Steve Nava, Sean Jordan, and William Pfleger are giving us a sneak peek into what they're covering during their customer experience panel. Following their conversation, Sumair Dutta is recaping our Chief Summit Officer event, which brought together our community of CSOs. #Maximize19
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ServiceMax Live: Mike Rowe from Dirty Jobs

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Executive Producer and Host #MikeRowe has done some of the most difficult, interesting, and sometimes messy jobs alongside our American workforce! We're excited to hear from Mike during #Maximize19 Live as he discusses his new book, The Way I Heard It.
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ServiceMax Live: Shahar Chen from Aquant

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With Aquant, customers are improving first time resolution, optimizing service team performance, and driving exceptional customer experiences. Shahar is here to share how Aquant is leading the industry with #AI technology.
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ServiceMax Live: Jeffrey Roth from Tata Consultancy Services & Mansell Nelson from ProntoForms

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Jeff is here to tell us a little more about TCS, the kind of value their customers are finding, and about a time where ServiceMax helped them #keeptheworldrunning. We also have Mansell, who’s diving into how ProntoForms technology augments ServiceMax’s platform.
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ServiceMax Live: Womens' Networks & the Equipment Trends Panel

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Stacey Epstein, Robb Origer from DISH, and Cathy Klein from Sensormatic are discussing the value of women's networks, how to get one started, and the impact to the field service industry they can have. Following their conversation, we're bringing up some of our #Maximize19 speakers!
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ServiceMax Live: Strategy, Roadmap, & Investments for the Future

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Where are we going? Amit Jain and John Stetic are giving us a sneak peek of our product strategy and some of our investments for the future. Since we’re #customerobsessed, we need to be product obsessed too. #Maximize19
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ServiceMax Live: Workforce Trends Panel

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Aly Pinder from IDC, Charlie King from Cincinnati Bell, and Stephen McPhee from Millipore Sigma just came off the keynote stage, where they discussed trends affecting field service teams, innovations in employee empowerment, and strategies to deliver the next level of workforce productivity. #Maximize19
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ServiceMax Live: Kicking Off Maximize Chicago

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Liz Carter, Neil Barua, and Stacey Epstein are kicking off our first ServiceMax Live, #Maximize19 edition. Neil and Stacey are giving you insight into the agenda, a preview of guest speakers, and what they're looking forward to throughout the event.
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ServiceMax Live: 19.2 Product Release

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ServiceMax 19.2 improves technician productivity with automation. Learn more about 19.2, as well as our focus on innovation from Amit Jain and John Stetic.
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ServiceMax Live: Global Maximize Tour

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Learn more about our global Maximize program from Liz Carter and Stacey Epstein. We're stopping in Bologna, London, Chicago, Tokyo, and Sydney this year!
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ServiceMax Live: The 2019 Impact Report

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Each year, we survey customers to better understand how real-world organizations benefit from field service management technology, and to discover areas where even the most-advanced organizations could improve. Learn more from Sumair Dutta and Liz Carter!
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ServiceMax Live: Welcome to our show!

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At ServiceMax, we're always looking for new ways to connect and engage with customers & field service experts. We're looking forward to connecting with all of you on LinkedIn Live!