サービスマックスは、製品を詳しくご紹介するリソースを幅広く用意しています。

導入事例
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

導入事例
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

導入事例
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

ホワイトペーパー
フォレスター社調査報告 2019

191024

フォレスター社調査報告のエグゼクティブサマリについて: 産業サービスのデジタル化は新たなスキルが求められ、就労モデルの組み合わせにより、将来の人材確保を形作ります。 デジタルトランスフォーメーションへの注力は、機器のデータをインサイト、新たなビジネスモデルの検討、そしてデジタルテクノロジー実装することに利用するということに対する会社の関心を高めました。 企業は自社製品の製品寿命の向上と顧客満足度および収益への影響に対してより理解しようとしています。

ホワイトペーパー
IDCアナリストレポート:ハイブリッドワークフォースによるサービスデリバリの優位性

180911

IDCのプログラムディレクターであり、サービスイノベーションとプログラム製品ディレクターでもあるAly Pinder氏は、ServiceMaxが提唱する5つの質問に答えます。 彼の答えは適切な分野を強調し、実行可能な推奨事項を提供します。

ホワイトペーパー
モビリティを活用したフィールドサービスの成果を加速

180725

フィールドサービスのモビリティに関するキーファクター、適切なフィールドサービスのモバイルソリューションの選択に関する考慮事項、モバイル先進戦略のビジネス上の利点を理解することで、サービスリーダーの成功の可能性を発見してください。

データシート
ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

データシート
10 Steps Service Organizations Can Take to Be Prepared for the Evolution of Field Service

220201

The following 10 actions are areas that organizations should prioritize to continue the path of service leadership.

データシート
Spark Core

211206

This Spark Professional Services package provides you with key functionality of the ServiceMax Core platform and is designed for fast implementation and rapid time to value. The functional scope is ideal for companies that are outgrowing manual processes and want to move to the next level of field service execution. By providing you with guard rails of prescribed processes, Spark helps you implement ServiceMax Core efficiently.

ウェビナー
Introducing DataGuide

220624

  • Product Launch

DataGuide allows you to do more with your data by combining the capabilities of Advanced Forms and Document Generation (PDF) to guide technicians to efficiently capture and present data in support of their various tasks – inspection, maintenance, safety. Learn more from Joseph June, Senior VP, Product Management and Archana Krishnan, Sr. Product Manager, as they talk through the features and functionalities that you can leverage with DataGuide.

ウェビナー
Asset + Customer-Centricity: The Keys to Digital Success

220531

  • Service Transformation

Discover how to better align workforce ambitions and target digital technologies to support improved outcomes for the business and customers.

ウェビナー
Why the Equipment Rental Business Should Care About Digital Service Transformation

220408

  • Building & Construction
  • Machinery
  • Service Transformation
  • Customer Experience

If you're an equipment rental company, you know that a lot has changed within the rental business over the past few years. The rental market is growing year over year, and the advancement of digitalization offers huge opportunities for streamlining and improving the rental process, making renting assets much easier. However, there are still relatively few companies that have a well-developed and comprehensive digitalization program.

アナリスト・リサーチ
Transforming Field Service with Emerging Technologies

220614

WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.

アナリスト・リサーチ
Refining Digital Transformation through Asset Centricity

220519

Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

eBook
The Power of Asset Data

220426

Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

ビデオ
ServiceMax Live: Highlights of Harvard Business Review Analytic Services’ Latest Research on Asset Centricity

220524

Learn about new research from Harvard Business Review Analytic Services on asset centricity and digital transformation success.

ビデオ
ServiceMax Live: Learn About the Power of Asset Data

220505

Watch our ServiceMax Live episode to learn about the power of asset data and its uses for personas outside traditional field service.

ビデオ
ServiceMax Live: Learn What’s New in Engage and Service Board

220418

Learn about new features and what’s on the roadmap, how Engage and Service Board are working in lockstep with other ServiceMax products, and customer use cases & scenarios.

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