サービスマックスは、製品を詳しくご紹介するリソースを幅広く用意しています。

導入事例
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

導入事例
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

導入事例
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

ホワイトペーパー
フォレスター社調査報告 2019

191024

フォレスター社調査報告のエグゼクティブサマリについて: 産業サービスのデジタル化は新たなスキルが求められ、就労モデルの組み合わせにより、将来の人材確保を形作ります。 デジタルトランスフォーメーションへの注力は、機器のデータをインサイト、新たなビジネスモデルの検討、そしてデジタルテクノロジー実装することに利用するということに対する会社の関心を高めました。 企業は自社製品の製品寿命の向上と顧客満足度および収益への影響に対してより理解しようとしています。

ホワイトペーパー
IDCアナリストレポート:ハイブリッドワークフォースによるサービスデリバリの優位性

180911

IDCのプログラムディレクターであり、サービスイノベーションとプログラム製品ディレクターでもあるAly Pinder氏は、ServiceMaxが提唱する5つの質問に答えます。 彼の答えは適切な分野を強調し、実行可能な推奨事項を提供します。

ホワイトペーパー
モビリティを活用したフィールドサービスの成果を加速

180725

フィールドサービスのモビリティに関するキーファクター、適切なフィールドサービスのモバイルソリューションの選択に関する考慮事項、モバイル先進戦略のビジネス上の利点を理解することで、サービスリーダーの成功の可能性を発見してください。

データシート
Strengthen your Field Service Solution with Asset-Centric Capabilities

210524

Field service is becoming increasingly sophisticated and complicated. Technology innovation, customer expectations, industry dynamics, and new business models are requiring new approaches to how work is executed on the front lines. ServiceMax Asset 360 for Salesforce helps users of Salesforce Field Service address new complex service use cases and derive even more value from their deployments. Asset 360 complements Salesforce’s leading appointment-centric capabilities with ServiceMax’s equipment-centric capabilities in areas such as complex processes, entitlements, and asset visibility. The solution truly delivers a 10x experience.

データシート
ServiceMax Engage

210312

複雑な資産の所有者と運営者は、サービスプロセスの可視性とエンゲージの向上を更に望んでおります。 ServiceMax Engageは直感的なモバイルアプリで、フィールドサービス組織とアセットオーナーやオペレーターを接続し、サービスの可視性を高め、エンド顧客の体験を向上し、資産データの質を確保します。

データシート
ServiceMax Partner XCELLENCE Program Enablement Journey

201030

ServiceMax Systems Integrators and Consulting Partners enable our clients to digitally transform their business to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets. To improve the quality of services provided and create long lasting relationship with our partners, ServiceMax partner enablement and success journey is focused on building capacity and competency with Asset 360.

ウェビナー
Listen To Your Assets - How your installed equipment assets will become your most important services consultant

201204

  • Service Transformation

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

ウェビナー
Digital Transformation Featuring Kodak Alaris

201123

  • Customer Experience
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

ウェビナー
Building a Resilient Service Experience with Asset 360

201120

  • Service Transformation
  • Thought Leadership

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

E-Book
Augmented Reality & The Future of Field Service

201218

Augmented reality (AR) technology blends the real and digital worlds by overlaying digital information or objects within a person’s current view, enhancing the viewer’s experience. The most familiar examples of AR are consumer-based, such as Nintendo’s Pokemon Go and Google Translate. However, the field of "industrial AR"—using the technology to solve industry problems in manufacturing and service—is growing steadily in part due to technology gains and greater understanding of the potential benefits.

E-Book
Gartner Critical Capabilities for Field Service Management, 2020

200908

ServiceMax scored highest (4.04/5) for Equipment-Centric: Complex Service and Support Use Case in new Gartner report. Gartner Critical Capabilities for Field Service Management, 2020 evaluates vendor products for 3 common use cases using 9 product capabilities.

E-Book
SERVICEMAXはフィールドサービスマネジメント領域の2020 ガートナー マジック・クアドラントでリーダーに選出されました

200708

信頼できる評価であるガートナー マジック・クアドラント(フィールドサービスマネジメント領域)は、実行能力とビジョンの完全性を評価の基として毎年発行されています。 本レポートでは、14のフィールドサービスソフトウェアプロバイダーが評価対象となっています。

ビデオ
ServiceMax Live: 2021 Chief Service Officer Report

210426

Sumair Dutta, Daniel Brabec, and Sara Cerruti discuss some of the top priorities for CSOs in 2020, a few of their favorite takeaways from the report, and what they would invest in if they were a Chief Service Officer.

ビデオ
ServiceMax Live: Asset 360 Spring ’21 is here!

210408

The latest installment of the ServiceMax and Salesforce partnership delivers innovations that drive value for our customers by focusing on three tenets: visibility, asset uptime and profitability.

ビデオ
ServiceMaxEngageの動作をご確認ください

210312

See How ServiceMax Engage Connects You with End Customers to Improve Service Execution. Engage is an intuitive mobile app that connects field service organizations with end customers to increase service visibility, elevate the customer experience, and ensure asset data quality.

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