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データシート、ホワイトペーパーなどのリソースはこちらからご覧ください

注目のリソース
Refining Digital Transformation through Asset Centricity
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
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サービスマックスは、製品を詳しくご紹介するリソースを幅広く用意しています。
導入事例
B. Braun

230210

  • Life Science & Medical Equipment
  • Global

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.
導入事例
Tyco Integrated Security社

220819

  • Security
  • NAM

大手セキュリティ・ソリューション・プロバイダのTyco社は、顧客サービスの品質向上と、インストールド・ベースの完全な可視化に成功しました。
導入事例
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.
ホワイトペーパー
フォレスター社調査報告 2019

191024

フォレスター社調査報告のエグゼクティブサマリについて: 産業サービスのデジタル化は新たなスキルが求められ、就労モデルの組み合わせにより、将来の人材確保を形作ります。 デジタルトランスフォーメーションへの注力は、機器のデータをインサイト、新たなビジネスモデルの検討、そしてデジタルテクノロジー実装することに利用するということに対する会社の関心を高めました。 企業は自社製品の製品寿命の向上と顧客満足度および収益への影響に対してより理解しようとしています。
ホワイトペーパー
IDCアナリストレポート：ハイブリッドワークフォースによるサービスデリバリの優位性

180911

IDCのプログラムディレクターであり、サービスイノベーションとプログラム製品ディレクターでもあるAly Pinder氏は、ServiceMaxが提唱する5つの質問に答えます。 彼の答えは適切な分野を強調し、実行可能な推奨事項を提供します。
ホワイトペーパー
モビリティを活用したフィールドサービスの成果を加速

180725

フィールドサービスのモビリティに関するキーファクター、適切なフィールドサービスのモバイルソリューションの選択に関する考慮事項、モバイル先進戦略のビジネス上の利点を理解することで、サービスリーダーの成功の可能性を発見してください。
データシート
The Benefits of Asset Data for Operational Teams

221116

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.
データシート
ComplianceQuest for ServiceMax

220714

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.
データシート
ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.
ウェビナー
Product Spotlight: DataGuide in ServiceMax Core

221219

  • Productivity / Efficiency / Operation Excellence
  • Revenue / Profitability
  • Service Transformation

In this Product Spotlight, Archana Krishnan, Senior Product Manager at ServiceMax, walks through the rich advanced forms and document generation capabilities available in DataGuide. Plus, she talks about the depth of DataGuide in a common maintenance scenario.
ウェビナー
Product Spotlight: Service Contracts & Contract Management in Asset 360

221205

  • Productivity / Efficiency / Operation Excellence
  • Revenue / Profitability
  • Service Transformation

See the capabilities of contract management in Asset 360 that empower customers to standardize and generate service contracts at scale.
ウェビナー
FieldFX Product Demo

221114

  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

ServiceMax FieldFX provides a critical end-to-end field management solution for energy service companies. In this demo, see firsthand how FieldFX enables your field and office teams to stay connected.
eBook
The Impact of Digital Transformation on Service Organizations

230227

Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more.
アナリスト・リサーチ
2022 Gartner Critical Capabilities for Field Service Management Report

230214

ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report. According to Gartner, ServiceMax is suitable for all use cases, most notably for equipment-centric and outcome-centric use cases.
eBook
Discover the Power of Asset Data Across the Organization

221213

From the front-line to senior management, asset data visibility is critical to drive essential decision-making throughout the asset lifecycle and enables teams around the organization to perform their jobs more effectively.
ビデオ
ServiceMax Live: ServiceMax at PTC LiveWorx 23

230316

Watch this ServiceMax Live to learn why you should attend LiveWorx and what you can expect while there.
ビデオ
ServiceMax Live: Complex vs. Simple Field Service Management

230111

Watch this ServiceMax Live episode to hear from Aly Pinder, IDC on the growing complexity of field service management.
ビデオ
ServiceMax Live: 2023 Predictions - A Year of Change for Field Service

221220

Watch this ServiceMax Live episode to hear 4 predictions for field service from our Global Customer Transformation team.

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