Field Service Management Resources & White Papers

サービスマックスは、製品を詳しくご紹介するリソースを幅広く用意しています。

導入事例

Westmor社

エネルギーサービス・プロバイダであるWestmor社は、クラウドとモバイルツールの活用によって、作業員の稼働率を20%向上し、1週間あたり10時間の時短に成功しています。

導入事例

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

導入事例

Tyco Integrated Security社

大手セキュリティ・ソリューション・プロバイダのTyco社は、顧客サービスの品質向上と、インストールド・ベースの完全な可視化に成功しました。

ホワイトペーパー

Do I Build or Do I Buy?

Organizations relying on Salesforce Service Cloud and Salesforce Field Service are well on their way to digital transformation. As they recognize the growing need for asset-centric functionality such as Depot Repair, Return Shipments, Automation, Entitlements, Warranties and Service Contracts, service organizations are evaluating their options.

ホワイトペーパー

The Costs, Causes & Consequences of Unplanned Downtime

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

ホワイトペーパー

The Rise of "Asset and Service Data Gravity"

Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analyzed in an organization. It is also one of the most neglected and untapped sources of actionable insights, that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.

データシート

Spark FX

The ServiceMax Spark FX Professional Services package provides you with key functionalities through a fixed-scope approach, designed for quick implementation and rapid time to value. Spark FX’s functional scope is suited to companies that have outgrown manual processes and are looking to improve their service operations—accelerating their digital transformation journey.

データシート

The Benefits of Asset Data for Operational Teams

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

データシート

ComplianceQuest for ServiceMax

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

ウェビナー

Flipping the Script From Cost Centers to Profit Centers in Service

More and more, businesses are recognizing the strategic potential of their service operations and are actively seeking to transform them into profit centers. Patrick Miller, Director of Innovation from RDC, and Coen Jeukens, VP of Customer Transformation, discuss driving service revenue.

ウェビナー

You Need a Remote Strategy: The Hybrid State of Service

Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.

ウェビナー

How Customers Win with Field Service Asset Data from ServiceMax

Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

アナリスト・リサーチ

IDC MarketScape Names PTC a Leader in FSM Applications

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.

アナリスト・リサーチ

IDC MarketScape Names PTC a Leader in SLM Platforms

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.

アナリスト・リサーチ

Frost & Sullivan: 2023 Enabling Technology Leadership Award

Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

ビデオ

Future of Service: IBA Worldwide

IBA Worldwide manufactures medical equipment for cancer diagnosis and treatment. Hear from Adeline Decraene, CMMS Product Owner, about how ServiceMax is used to keep their critical machines running.

ビデオ

Westmor Customer Story

Westmor has been a ServiceMax customer for over 10 years and continues adopting new ServiceMax products to increase efficiency and reduce admin time while improving customer and employee satisfaction.

ビデオ

ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.

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