サービスマックスは、製品を詳しくご紹介するリソースを幅広く用意しています。

導入事例
Tyco Integrated Security社

220819

  • Security
  • NAM

大手セキュリティ・ソリューション・プロバイダのTyco社は、顧客サービスの品質向上と、インストールド・ベースの完全な可視化に成功しました。

導入事例
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

導入事例
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

ホワイトペーパー
フォレスター社調査報告 2019

191024

フォレスター社調査報告のエグゼクティブサマリについて: 産業サービスのデジタル化は新たなスキルが求められ、就労モデルの組み合わせにより、将来の人材確保を形作ります。 デジタルトランスフォーメーションへの注力は、機器のデータをインサイト、新たなビジネスモデルの検討、そしてデジタルテクノロジー実装することに利用するということに対する会社の関心を高めました。 企業は自社製品の製品寿命の向上と顧客満足度および収益への影響に対してより理解しようとしています。

ホワイトペーパー
IDCアナリストレポート:ハイブリッドワークフォースによるサービスデリバリの優位性

180911

IDCのプログラムディレクターであり、サービスイノベーションとプログラム製品ディレクターでもあるAly Pinder氏は、ServiceMaxが提唱する5つの質問に答えます。 彼の答えは適切な分野を強調し、実行可能な推奨事項を提供します。

ホワイトペーパー
モビリティを活用したフィールドサービスの成果を加速

180725

フィールドサービスのモビリティに関するキーファクター、適切なフィールドサービスのモバイルソリューションの選択に関する考慮事項、モバイル先進戦略のビジネス上の利点を理解することで、サービスリーダーの成功の可能性を発見してください。

データシート
The Benefits of Asset Data for Operational Teams

221116

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

データシート
ComplianceQuest for ServiceMax

220714

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

データシート
ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

ウェビナー
FieldFX Product Demo

221114

  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

ServiceMax FieldFX provides a critical end-to-end field management solution for energy service companies. In this demo, see firsthand how FieldFX enables your field and office teams to stay connected.

ウェビナー
ServiceMax Core Product Demo

221110

  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

In this demo, see how ServiceMax Core delivers the most comprehensive service execution functionality to achieve critical business objectives.

ウェビナー
Product Release: Asset 360 Winter '23

221104

  • Recorded Webinar
  • Product Launch

The Winter ‘23 release of Asset 360 includes new customer self-serve mobile solutions through the Engage mobile app for Asset 360. Additional new features include mobile offerings for the non-technician persona through the Salesforce mobile app, enhancements to technical attributes and Service Contract APIs, and a new service analytics dashboard on contract analysis.

アナリスト・リサーチ
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

221115

In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.

アナリスト・リサーチ
Transforming Field Service with Emerging Technologies

220614

WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.

アナリスト・リサーチ
Refining Digital Transformation through Asset Centricity

220519

Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

ビデオ
ServiceMax Live: Field Service Excellence Requires a Closer Look

221129

Watch our recent ServiceMax Live episode to learn about IDC’s perspective on Build vs Buy.

ビデオ
ServiceMax Live: Connect with ServiceMax and Accenture

221026

Watch our recent ServiceMax Live episode to learn about our partner Accenture and their experience with ServiceMax.

ビデオ
Discover the Secret to a Successful Digital Transformation Journey

220815

Watch Aly Pinder, Program Director of Service Innovation & Connected Products at IDC, discuss how better cross-team alignment helps drive successful digital transformations for asset-centric companies.

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