サービスマックスは、製品を詳しくご紹介するリソースを幅広く用意しています。

導入事例
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

導入事例
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

導入事例
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

ホワイトペーパー
フォレスター社調査報告 2019

191024

フォレスター社調査報告のエグゼクティブサマリについて: 産業サービスのデジタル化は新たなスキルが求められ、就労モデルの組み合わせにより、将来の人材確保を形作ります。 デジタルトランスフォーメーションへの注力は、機器のデータをインサイト、新たなビジネスモデルの検討、そしてデジタルテクノロジー実装することに利用するということに対する会社の関心を高めました。 企業は自社製品の製品寿命の向上と顧客満足度および収益への影響に対してより理解しようとしています。

ホワイトペーパー
IDCアナリストレポート:ハイブリッドワークフォースによるサービスデリバリの優位性

180911

IDCのプログラムディレクターであり、サービスイノベーションとプログラム製品ディレクターでもあるAly Pinder氏は、ServiceMaxが提唱する5つの質問に答えます。 彼の答えは適切な分野を強調し、実行可能な推奨事項を提供します。

ホワイトペーパー
モビリティを活用したフィールドサービスの成果を加速

180725

フィールドサービスのモビリティに関するキーファクター、適切なフィールドサービスのモバイルソリューションの選択に関する考慮事項、モバイル先進戦略のビジネス上の利点を理解することで、サービスリーダーの成功の可能性を発見してください。

データシート
Spark Core

211206

This Spark Professional Services package provides you with key functionality of the ServiceMax Core platform and is designed for fast implementation and rapid time to value. The functional scope is ideal for companies that are outgrowing manual processes and want to move to the next level of field service execution. By providing you with guard rails of prescribed processes, Spark helps you implement ServiceMax Core efficiently.

データシート
Spark 360

211206

ServiceMax Spark gives you what you need to quickly transform your service operations and reap the benefits of increased service profitability, asset visibility, and agility. With Spark 360, you will have access to all the project leadership, expertise, and services you need to successfully go live with ServiceMax Asset 360—quickly, cost-effectively, and risk-free.

データシート
Strengthen your Field Service Solution with Asset-Centric Capabilities

210524

Field service is becoming increasingly sophisticated and complicated. Technology innovation, customer expectations, industry dynamics, and new business models are requiring new approaches to how work is executed on the front lines. ServiceMax Asset 360 for Salesforce helps users of Salesforce Field Service address new complex service use cases and derive even more value from their deployments. Asset 360 complements Salesforce’s leading appointment-centric capabilities with ServiceMax’s equipment-centric capabilities in areas such as complex processes, entitlements, and asset visibility. The solution truly delivers a 10x experience.

ウェビナー
Drive Operating Performance and Manage Compliance with Salesforce and ServiceMax Asset 360

211203

  • Productivity / Efficiency / Operation Excellence

Medical Device Manufacturers require an end-to-end customer execution solution on a unified platform to ensure quality patient experiences.

ウェビナー
ServiceMax Asset 360 Winter '22: Product Release Webinar

211115

  • Product Launch

The Winter '22 release of Asset 360 introduces new features that enhance sales and service interactions, new dashboards for actionable service analytics and insights, and builds on a templatized approach to service contracts and maintenance plans.

ウェビナー
Listen To Your Assets - How your installed equipment assets will become your most important services consultant

201204

  • Service Transformation

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

E-Book
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022

211213

ServiceMax has once again been named a Leader in the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment. ServiceMax believes this placement is based on the strength of its field service management platform in multiple areas, including its unique asset-centric approach to service execution and its continued product innovation. As this evaluation is focused on the needs of manufacturers, ServiceMax’s asset-centric approach and track record of success in medical devices, high tech, industrial manufacturing and more contributed to our leadership.

E-Book
The Asset Data Thread - The Evolving Role of Field Service

211112

Bain & Company recently conducted a research to uncover details about the future of field service. In this POV, we share 6 major takeaways from the research and 10 actions organizations can prioritize to continue providing superior service.

E-Book
Bain Brief: Field Service Is Changing Rapidly. Can You Keep Up?

210928

This global study explores the future of service, organization maturity, and trends across commercial, operations, and technology areas, as well as key challenges and enablers in the field service arena.

Enhancing Sales and Service Interactions - Winter '22 Release
ビデオ
Enhancing Sales and Service Interactions

211118

See how Asset 360 enhances sales to service interactions with Service Contract APIs, and how Renewal Insights can help sales and account teams drive upsells and renewals.

Service Analytics powered by Tableau CRM - Winter 22 Release
ビデオ
Service Analytics

211118

Learn how the Winter '22 Release of Asset 360 can provide service leaders with the data they need with Service Analytics, powered by Tableau CRM.

ビデオ
ServiceMax Live: ServiceMax Acquires LiquidFrameworks

211101

We are excited to officially welcome the LiquidFrameworks team to ServiceMax! ServiceMax will incorporate the FieldFX product suite from LiquidFrameworks into the ServiceMax portfolio alongside its Asset 360 and ServiceMax Core offerings.

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