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Analyst Research
2019 Report: Gartner Critical Capabilities for Field Service Management


Following on the heels of Gartner’s Magic Quadrant for Field Service Management, published in April, Gartner has now released “Critical Capabilities for Field Service Management”. This newly updated report scores vendor products for three common use cases: Equipment as a Service, Complex Service and Support, and High-Volume and Volatile Schedules. Out of 14 vendors rated, ServiceMax was rated #1 for the hot Equipment as a Service use case, which leverages IoT technology to drive more proactive service. ServiceMax also ranked #2 in Complex Service and Support, and #4 in High-Volume and Volatile Schedules. Access the report to understand how the critical capabilities evaluated map to your needs, and how vendors scored in each area.

Analyst Research
ServiceMax Named a Leader in the Aragon Research Globe for Team Collaboration, 2019


Mobile workers, especially in the field service management market, are flocking to new ways to share knowledge with their peers and experts in the back office. Often, they turn to consumer apps to fill this need, but these are often unsecure and unsanctioned. Fortunately, new digital work hubs like Zinc are emerging that help connect employees via voice, messaging, hotline groups and more, securely and seamlessly. In this new report, published in July 2019, independent research and advisory firm Aragon Research rates 18 team collaboration vendors on various criteria, and recognizes the field service use case as a key market for these new digital work hubs.

Analyst Research
ServiceMax Named a Leader in the 2019 Gartner Magic Quadrant for Field Service Management


At ServiceMax, we know field service. But don’t just take our word for it. This trusted evaluation, the 2019 Magic Quadrant for Field Service Management, is based on vendor's ability to execute and completeness of vision. 14 field service vendors were evaluated in this Magic Quadrant.

Analyst Research
IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence


The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.

Analyst Research
IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce


Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.

Analyst Research
The Rise of "Asset and Service Data Gravity"


Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analysed in an organisation. But it also one of the most neglected and untapped sources of actionable insights, that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.

Analyst Research
eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"


The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Analyst Research
IDC Report: Field Service Management in Manufacturing: ServiceMax


Field Service is a priority for manufacturers. Read this profile of ServiceMax and hear IDC analyst Heather Ashton's insights on ways ServiceMax is innovating and delivering the capabilities that matter for field service organizations at OEMs.

Analyst Research
How Digital Transformation Drives Service Innovation


Digital transformation (DX) is driving service organizations to transform into value generators for their companies. Heather Ashton, Research Manager at IDC Manufacturing Insights, recently sat down with ServiceMax to talk about DX and its importance to the entire organization.

Analyst Reaction to Acquisition of Zinc