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Analyst Research

Gartner 2019 Magic Quadrant for Field Service Management

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Analyst Research
ServiceMax Named a Leader in the 2019 Gartner Magic Quadrant for Field Service Management

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At ServiceMax, we know field service. But don’t just take our word for it. This trusted evaluation, the 2019 Magic Quadrant for Field Service Management, is based on vendor's ability to execute and completeness of vision. 14 field service vendors were evaluated in this Magic Quadrant.
Analyst Research
IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence

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The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.
Analyst Research
IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce

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Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.
Analyst Research
The Rise of "Asset and Service Data Gravity"

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Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analysed in an organisation. But it also one of the most neglected and untapped sources of actionable insights, that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.

Analyst Research
eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"

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The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.
Analyst Research
IDC Report: Field Service Management in Manufacturing: ServiceMax

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Field Service is a priority for manufacturers. Read this profile of ServiceMax and hear IDC analyst Heather Ashton's insights on ways ServiceMax is innovating and delivering the capabilities that matter for field service organizations at OEMs.
Analyst Research
How Digital Transformation Drives Service Innovation

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Digital transformation (DX) is driving service organizations to transform into value generators for their companies. Heather Ashton, Research Manager at IDC Manufacturing Insights, recently sat down with ServiceMax to talk about DX and its importance to the entire organization.

Analyst Reaction to Acquisition of Zinc

Acquisition Highlights Silver Lake’s Investment into ServiceMax
ServiceMax Disrupts the Service Cloud Market, Buys Team Collaboration Provider Zinc
ServiceMax acquires Zinc
ServiceMax's Acquisition of Zinc to Expand Service Execution Management Offering