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Analyst Research

Gartner Report 2018 – Gartner Critical Capabilities for Field Service Management

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Publication
IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence

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The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.
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IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce

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Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.
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ServiceMax's Maximize Boston – The GE Effect Comes to the Field

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Access this IDC Link publication on their impressions of our most recent Maximize event, held in Boston in May 2018. IDC Manufacturing analyst and field service expert Aly Pinder weighs in on our key focus areas, and shares his thoughts on GE Digital’s strategy for ServiceMax.
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The Rise of "Asset and Service Data Gravity"

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Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analysed in an organisation. But it also one of the most neglected and untapped sources of actionable insights, that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.

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eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"

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The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.
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Gartner: Critical Capabilities Report

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ServiceMax rated highest for Equipment as a Service use cases. Following on the heels of Gartner’s Magic Quadrant for Field Service Management, published last September, Gartner has now released “Critical Capabilities for Field Service Management”. This brand new report scores vendor products for three common use cases – Equipment as a Service, Complex Service and Support, and High-Volume and Volatile Schedules
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IDC Report: Field Service Management in Manufacturing: ServiceMax

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Field Service is a priority for manufacturers. Read this profile of ServiceMax and hear IDC analyst Heather Ashton's insights on ways ServiceMax is innovating and delivering the capabilities that matter for field service organizations at OEMs.
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VDC Research: 2017 Field Service Report

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Field service organizations are facing mounting pressures. Industry analyst firm VDC Research prepared the independent market study, "Field Service Management: From New Solutions to New Pressures" to highlight the incredible technology changes driving change in this market. The full report provides market and trend insights, and profiles and scores ten of the leading field service management technology providers, including ServiceMax.

Publication
How Digital Transformation Drives Service Innovation

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Digital transformation (DX) is driving service organizations to transform into value generators for their companies. Heather Ashton, Research Manager at IDC Manufacturing Insights, recently sat down with ServiceMax to talk about DX and its importance to the entire organization.
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IDC Report - Perspective: ServiceMax's Maximize 2016

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This IDC Manufacturing Insights Perspective highlights announcements and conversations shared at ServiceMax's user conference, Maximize 2016, held in June in San Francisco.

Other Analyst Insights on ServiceMax

Industrial Strength Field Service: ServiceMax and GE Digital’s Vision from Maximize 2017
ServiceMax Conference Off To Strong Start
ServiceMax: A Field Service Management Software Leader Bolstered by GE Digital
The Killer App for IoT is Service: GE Digital Acquires ServiceMax
TSIA’s John Ragsdale interviews Patrice Eberline