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Gartner Critical Capabilities for Field Service Management, 2020


ServiceMax scored highest (4.04/5) for Equipment-Centric: Complex Service and Support Use Case in new Gartner report. Gartner Critical Capabilities for Field Service Management, 2020 evaluates vendor products for 3 common use cases using 9 product capabilities.

ServiceMax Named a Leader in the 2020 Gartner Magic Quadrant for Field Service Management


“Vendors’ positions in this Magic Quadrant reflect clients’ new expectations in areas such as collaboration, safety, business models, and AI-driven decision support for parts and labor planning. When assessing vendors, look for packaging of multiple technologies, alliances and proven results.” *Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Naved Rashid, July 6th, 2020

Field Service USA 2020 Report: Cutting-Edge Technology in Field Service


Surveying the Next-Gen Technology that is Transforming Service Delivery and Management

The 2020 CSO Report: A Comprehensive Guide for Chief Service Officers Globally


For more than a decade, ServiceMax has been focused on building a community of educated and connected Chief Service Officers (CSOs) through in-person events, executive one-on-one meetings and other touchpoints throughout the year. The CSO Report offers a summary of the major themes, initiatives, challenges, and opportunities gathered from ServiceMax’s global CSO community.

IDC MarketScape Report for Service Parts Management


ServiceMax was positioned in the Leaders category in the very first IDC MarketScape to cover the worldwide market for Manufacturing Service Parts Management. This new report profiles 8 service parts management vendors who help manufacturers manage service parts across the lifecycle of the product they manufacture.

Video Highlights - IDC MarketScape for Field Service


Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

IDC MarketScape Report for Field Service Management


ServiceMax was positioned in the Leaders category in the very first IDC MarketScape to cover the worldwide market for Manufacturing Field Service Management. This new report profiles 10 field service management vendors who help manufacturers execute service on the equipment they manufacture. Vendors are positioned on rigorous qualitative and quantitative criteria.

From Grease to Code: What Drives Digital Service Transformation


Download the Forrester Executive Summary to discover how: The digitalization of industrial services requires new skills and mixed labor models will shape the future of talent sourcing; the focus on digital transformation has placed companies’ attention on harnessing equipment data for insights, exploring new business models, and implementing digital technologies; companies aim to better understand the lifetime of their equipment, how to improve it and how to impact customer satisfaction and business revenue.

WBR Insights Report 2019


Medical Device Manufacturers are experiencing a moment in time defined by changes in technology and customer expectations, framed by increasing data management and compliance challenges. These must be addressed by comprehensive service management strategies. Access this report to learn about the strategies Medical Device Manufacturers are utilizing to remain compliant, while scaling their business and pushing towards service profitability.

ServiceMax Named a Leader in the Aragon Research Globe for Team Collaboration, 2019


Mobile workers, especially in the field service management market, are flocking to new ways to share knowledge with their peers and experts in the back office. Often, they turn to consumer apps to fill this need, but these are often unsecure and unsanctioned. Fortunately, new digital work hubs like Zinc are emerging that help connect employees via voice, messaging, hotline groups and more, securely and seamlessly. In this new report, published in July 2019, independent research and advisory firm Aragon Research rates 18 team collaboration vendors on various criteria, and recognizes the field service use case as a key market for these new digital work hubs.

Impact Report: The 2019 ServiceMax Customer Survey Results


More than 450 companies and 350,000 technicians depend on ServiceMax to service more than 200 million assets around the globe. Each year, we survey customers to better understand how real-world organizations benefit from field service management technology, and to discover areas where even the most-advanced organizations could improve. Partnering with market research consultancy Wakefield Research, the ServiceMax Impact Report shares results for service leaders to help them rethink approaches to digital service transformation.

Field Service USA 2019 Report: Emerging Technologies in Field Service


In this 2019 Field Service USA report, we benchmark how the latest tools in field service are improving results for customers, service teams, and business as a whole. Featuring a dedicated, in- depth analysis of four technology categories: IoT and Big Data, On-site augmented reality and wearables, AI and machine learning, Field service management (FSM) technologies. These real-world data provide you with a complete picture of the cutting-edge technology performance landscape.

IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence


The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.

Service Metrics That Impact The Bottom Line


Traditionally, the service organization has been viewed as a cost center, hampered by siloed data and manual processes that don’t provide true visibility into its performance and the impact on profitability. Modern senior finance and operational leaders are transforming service models by digitizing and automating field service to improve efficiency. However, it’s not enough to simply reduce manual processes. Without the right data analytics, systems, and processes in place to track service performance, little can be done to improve what is not measured.

Delivering on the Digital Promise


In today’s competitive environment, businesses are under growing pressure to increase output, improve margins and optimise assets. This means it’s crucial to get the most out of filling units, reduce the risk of downtime and to connect, automate and monitor lines. All while driving down costs. To enable the digital transformation to power this strategy, SIG and GE Digital have formed a strategic partnership. SIG will deploy GE Digital’s Predix Asset Performance Management (APM) and ServiceMax industrial applications across more than 400 customer factories worldwide to drive new levels of efficiency, create intelligent solutions and enable new possibilities for its customers.

IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce


Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.

ServiceMax's Maximize Boston – The GE Effect Comes to the Field


Access this IDC Link publication on their impressions of our most recent Maximize event, held in Boston in May 2018. IDC Manufacturing analyst and field service expert Aly Pinder weighs in on our key focus areas, and shares his thoughts on GE Digital’s strategy for ServiceMax.

The Rise of "Asset and Service Data Gravity"


Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analysed in an organisation. But it also one of the most neglected and untapped sources of actionable insights, that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.

eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"


The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Field Service Magazine, Issue 6


Using metrics & analytics in your service business? See how other organizations handle the numbers in this issue of Field Service magazine.

ServiceMax Digital Field Service Effect calculator


This 5-minute value calculator will ask simple questions related to the performance of your service organization. It will then apply those benefits against achievements seen by our customers after the adoption of ServiceMax Field Service Management Software; resulting in an output of potential gains for your organization. Knowing your capacity for improvement is key to driving adoption of technology that will ensure your organization is best-in-class well into the future.

After The Fall: Cost, Causes and Consequences of Unplanned Downtime


Our brand new study surveyed 450 field service and IT decision makers in the UK, US, France and Germany across the manufacturing, medical, oil and gas, energy and utilities, telecoms, distribution, logistics and transport sectors, among others. The study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

ServiceMax Field Service Maturity Assessment Tool


ServiceMax’s Maturity Assessment Tool brings the intuition about your field service performance, together with an objective analysis of your position amongst industry leaders. It takes a straightforward approach to help you develop the right priorities for process improvement, in key areas such as customer satisfaction, utilization and cost controls.

The New Standard of Facility Management


Today’s facility manager must juggle an array of responsibilities while complying with strict regulatory standards. Using older manual and paper-based processes to maintain aging assets and infrastructure while trying to cut costs can be a difficult challenge. Find out how digital tools can help improve efficiency, cut costs and reduce errors in this eBook from ProntoForms and ServcieMax. “The New Standard of Facility Management” examines how mobile data collection platforms, including intuitive Internet of Things (IoT) solutions, empower facility manager professionals to tackle the challenges facing today’s industry.

Webcast Brief: The Future of Service Transformation in a Digital World


Your service business provides unprecedented visibility into your organization, enabling you to make the decisions that will increase cash flows, exceed your customer expectations and ultimately set you apart from your competition.

IDC Report: Field Service Management in Manufacturing: ServiceMax


Field Service is a priority for manufacturers. Read this profile of ServiceMax and hear IDC analyst Heather Ashton's insights on ways ServiceMax is innovating and delivering the capabilities that matter for field service organizations at OEMs.

Field Service Magazine, Issue 5


The latest issue of Field Service Magazine featuring customer stories from Domino and Topcon Japan.

VDC Research: 2017 Field Service Report


Field service organizations are facing mounting pressures. Industry analyst firm VDC Research prepared the independent market study, "Field Service Management: From New Solutions to New Pressures" to highlight the incredible technology changes driving change in this market. The full report provides market and trend insights, and profiles and scores ten of the leading field service management technology providers, including ServiceMax.

How Digital Transformation Drives Service Innovation


Digital transformation (DX) is driving service organizations to transform into value generators for their companies. Heather Ashton, Research Manager at IDC Manufacturing Insights, recently sat down with ServiceMax to talk about DX and its importance to the entire organization.

Into the Diamond Mine: A Field Service Transformation Handbook for Executives


Patrice Eberline, VP of Customer Transformation at ServiceMax, explores how firms can undergo service transformation in her new book. Take a walk with her into the mine and find out what Transformation really means for Field Service.

Webcast Brief - Service Transformation: The Cornerstone of Your Digital Journey


Learn how automation can turn field service into a financial and competitive advantage.

eBook - How CFOs can lead the Service Transformation Initiative


This eBook will explore how CFOs can embrace a field service management platform that can be at the core of a true business transformation. Topics include: What CFOs need to consider when evaluating a field service management platform; how taking action to improve the field service organization can impact cash flow, customer satisfaction, visibility, and safety; the metrics that should be used for evaluating the success of your field service transformation; the future of field service management.

Field Service Magazine, Issue 4


ServiceMax Joins Forces with GE Digital

ServiceMax Magazine Issue #3 Autumn 2016


Read the Autumn 2016 issue of Field Service Magazine, written by experts for the whole field service organisation.

IDC Report - Perspective: ServiceMax's Maximize 2016


This IDC Manufacturing Insights Perspective highlights announcements and conversations shared at ServiceMax's user conference, Maximize 2016, held in June in San Francisco.

Make Operational Excellence a Reality


Bain & Company recently said that service is “a key weapon in the intensifying battle for technical differentiation and commercial value proposition, which every industrial company is fighting.” Service is clearly the new battleground.

ServiceMax Magazine Issue #2 Summer 2016


Read the second issue of ServiceMax Magazine, written by experts for the whole field service organisation.

ServiceMax Magazine Issue #1 Spring 2016


Read the first issue of ServiceMax Magazine, written by experts for the whole field service organisation.

Mastering Field Service In Commercial and Residential Services


This report will give you strategies to help transform your commercial or residential service organisation into a field service powerhouse.

Mastering Field Service In Medical Devices


Medical device industry experts agree that for companies to stay competitive in the current healthcare environment, they must move beyond just the sale of products to grow and stay profitable.

Mastering Field Service In Manufacturing


Discover the three fundamental shifts that have taken place in manufacturers’ service organisations.