ServiceMax from GE Digital
White Paper:

The Field Service Effect

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Customer Results

ServiceMax conducts an annual survey of our customers to understand the business results that they have achieved. From increasing first time fix rates on equipment out in the field, to optimizing engineer productivity, and managing inventory more efficiently, it’s clear ServiceMax’s roots reach broadly throughout organizations.

The results are categorized into three main areas, revenue generation, profitability and customer experience.

What could you do with a 13% increase in service revenue or an 18% increase in productivity?

What could you do? Measure your expected ROI.

To better understand all benefits to your business, we encourage you to assess your organization and prepare your business case by utilizing our tools for ROI measurement and maturity assessment.

Business value