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Digital Transformation Featuring Kodak Alaris


View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

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Building a Resilient Service Experience with Asset 360


Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

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ServiceMax 20.2 Release


At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

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Digital Transformation for Long-Term Sustainability


  • Life Science & Medical Equipment

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

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Making the Most of Zinc


Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

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[Innovation Series] Proactive Maintenance — Simplified


Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

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Across the last few months Field Service News in partnership with ServiceMax have hosted a series of in depth Think Tank sessions with a series of senior service leaders to dig deeper into the challenges and opportunities that our industry face currently.

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As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.

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[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!


Product Focus: Project Scheduling. Key Takeaways: Understand ServiceMax’s offering for project scheduling, multi-appointment jobs, multi-resource jobs, crew management, and shift plans.

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Field Service Circle Virtual


Como no podemos reunirnos en persona, les traemos nuestros Field Service Circles de manera virtual. Únete a nosotros para una conversación esclarecedora y al intercambio de conocimientos colaborativo en torno al Servicio de mantenimiento industrial durante estos tiempos difíciles!

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How B. Braun Ensures Regulatory Compliance


  • Life Science & Medical Equipment

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

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20.1 Client Product Release


ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

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Best Practices for Depot Repair


  • Machinery
  • Mechanical or Industrial Manufacturing

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

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[Innovation Series] The Do's and Don'ts of Contractor Management


Product Focus: Partner Communities. Key Takeaways: Options for handling resource crunch. Tips for reducing process complexity, communicating with contractors, measuring service quality.

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Medical Device Expert Talks: Accelerating digital transformation


Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

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Service, Sustain, Succeed: How Service Keeps the World Running


Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

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[Innovation Series] Mobile For the Next Generation of Technicians


Product Focus: ServiceMax Go. Key Takeaways: Understand how mobile features like offline access, asset location and service history, connected conversations, and real-time notifications help technicians deliver faster and better service.

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Asset 360™: Foundation for the Future of Field Service Management


Companies servicing high value, complex, mission-critical equipment need a complete view of their assets to run a profitable business. Adopting an Asset 360™ strategy enables you to drive efficiencies in your processes and deliver maximum uptime to your customers. Watch the replay of Stacey Epstein's Asset 360™ Keynote to learn how you can increase uptime, reduce costs, and maintain compliance through an asset-centric approach.

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20.1 Release: New Features To Help You Achieve Uptime


Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

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[Innovation Series] 5 Proven Ways to Master Parts Management


Product Focus: Parts Management. Key Takeaways: How ServiceMax enables you to move from break-fix to proactive maintenance and proactively manage parts, easily locate parts, manage your min/max levels, deploy Remote Triage, and more.

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[Innovation Series] Secrets of Efficient Scheduling Revealed


Product Focus: Service Board. Key Takeaways: Value of asset centricity. Three requirements necessary to make dispatchers effective and efficient.

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Las Claves Para La Transformación Digital De Los Servicios


ServiceMax encargó a Forrester Consulting que examinara el impacto de la transformación digital y el IoT en los servicios de las empresas a nivel mundial. Desde cómo se gestiona la maquinaria hasta qué habilidades son necesarias para su mantenimiento, pasando por qué modelos de negocio impulsarán la monetización y la mejora de la experiencia del cliente.

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[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020


Product Focus: Service Contracts & Entitlements. Key Takeaways: Use a system and process to price & deliver service consistently. Features that help design compelling and profitable service contracts for your customers. Demonstrate value to customers as you go.

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ServiceMax Launch 19.3


Establishing the right business processes in the field helps you utilize your workforce most effectively and empowers people to do their best work; ultimately leading to higher productivity and better customer satisfaction. View our 19.3 release webinar to learn more about the innovations that help you build out, adjust, and enforce business processes.

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[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business


Product Focus: Installed Base Management. Key Takeaways: Importance of understanding and having full visibility into your installed base. Ways to grow the topline while also cutting costs.

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[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity


Product Focus: Zinc. Key Takeaways: Impact of real-time communication on service teams. How ServiceMax is taking advantage of new technologies including AI, AR, and bots.

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Impulsa la Transformación de los Servicios Digitales


A medida que las empresas buscan transformar digitalmente sus organizaciones de servicios, deben mirar más allá de la tecnología por sí solas para realizar operaciones de servicio más rentables y eficientes.

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Remote Triage – Harness Service Data With AI to Reduce Truck Rolls


Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

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ServiceMax Launch 19.1


In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

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Servicemax Field Service Management Product Demo


View this product demo webinar to see ServiceMax in action! On average, our customers achieve an average increase in service revenue by 10% and increased productivity by 19%. Are you ready to see how ServiceMax can help you achieve these results?

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Untapped Potential: The 5 Sustainability Opportunities for Service Execution


Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

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Optimizing Service Delivery for Industrial Manufacturers and Asset Operators


All manufacturer operations – from pharmaceutical manufacturers to power plant operations to energy producers and everyone in between -- need timely maintenance to ensure consistent uptime. Asset failures can cost companies like yours hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, you can provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. Join this webinar from ServiceMax to learn how to improve your service execution.

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¿Qué solución de gestión de contratistas de servicio in situ es la más adecuada para usted?


Successfully outsourcing field service work to contractors is more than just handing off work orders to third-party technicians. To get it right, you need to be aware of common contractor engagement models, as well as their uses cases and limitations. View this 30-minute webinar to understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives. You’ll also learn how to get a jumpstart on developing your field work outsourcing strategy. Using practical customer examples, we will take a close look at the pros, the cons, and lessons learned.

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Optimizing Service Delivery For Asset Operators


Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.

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Mejore la Seguridad y el Cumplimiento del Servicio de Mantenimiento Industrial en un 12% con las Herramientas Digitales


Los profesionales de servicio de mantenimiento y asistencia técnica en industrias reguladas entienden la importancia de seguir procesos prescritos y capturar información precisa. Los errores en las operaciones y los datos pueden significar un desastre grave. ServiceMax y ProntoForms se están uniendo para ayudar a los equipos a entregar un servicio compatible en todo momento.

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El auge de la Fuerza de la Gravedad de los Activos y los Datos de Servicio


Los activos y los datos de servicio están desempeñando un papel más estratégico en la empresa en general, no solo en las operaciones. Los activos y datos de servicio contienen información sin explotar para casi todas las líneas de negocios: también tienen un gran impacto en la efectividad global de los equipos en términos de rendimiento, capacidad, calidad y tiempo de actividad. El aumento de esta "fuerza de gravedad entre los activos y datos de servicio" está cambiando la forma en que las empresas ven y monetizan sus operaciones de servicio y se alimenta de contratos basados en resultados y el valor agregado de estos activos y

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Service Transformation for Oil, Gas and Chemical Facility Operators


In this webinar recording, learn how ServiceMax can be used specifically in Oil, Gas and Chemical Facility operations such as refining, gas processing, petrochemical and more. Phil Schwarz, Oil & Gas Product Marketing Director at ServiceMax, discusses the role of a field service management platform within the context of Digital Transformation and how it can impact your business and operations immediately and into the future.

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3 Formas para Superar los Desafíos del Servicio Proactivo


Para 2020, habrá 20 mil millones de dispositivos conectados con IoT. La administración de servicio de asistencia técnica y mantenimiento es una aplicación de primer orden para IoT con datos de equipo precisos para optimizar la entrega del servicio. Únase a ServiceMax y TSIA para conocer cómo "Connected Field Service" ofrece una productividad superior y resultados de experiencia del cliente. Podrás ver cómo desbloquear nuevos modelos de servicio, habilitar modelos de mantenimiento proactivo y aprovechar los datos para lograr resultados de servicio proactivos.

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[Maxpert] - Deep Dive on ServiceMax IoT Architecture and Data Strategies


Learn about ServiceMax IoT integration architecture and how organizations are blending and mining data to deliver recurring value. Service organizations are able to switch to proactive and even predictive service models to guarantee customer outcomes—uninterrupted equipment uptime and exceptional customer experience.

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Monetice su Base Instalada