Recorded Webinars | ServiceMax.com

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[Livecast Recording]: How Real-Time Communication Can Supercharge Technician Productivity

We kicked off the Innovation Series with a live conversation with our new Head of Innovation, John Stetic! Watch the on-demand recording of "How Real-Time Communication can Supercharge Technician Productivity" to learn more about: Three mobile trends to supercharge employee productivity, how real-time information is a game-changer for field technicians and a peek into the future of how AI can positively impact service metrics.

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Impulsa la Transformación de los Servicios Digitales

A medida que las empresas buscan transformar digitalmente sus organizaciones de servicios, deben mirar más allá de la tecnología por sí solas para realizar operaciones de servicio más rentables y eficientes.

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ServiceMax Launch 19.1

In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

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Servicemax Field Service Management Product Demo

View this product demo webinar to see ServiceMax in action! On average, our customers achieve an average increase in service revenue by 10% and increased productivity by 19%. Are you ready to see how ServiceMax can help you achieve these results?

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Untapped Potential: The 5 Sustainability Opportunities for Service Execution

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

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Optimizing Service Delivery for Industrial Manufacturers and Asset Operators

All manufacturer operations – from pharmaceutical manufacturers to power plant operations to energy producers and everyone in between -- need timely maintenance to ensure consistent uptime. Asset failures can cost companies like yours hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, you can provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. Join this webinar from ServiceMax to learn how to improve your service execution.

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¿Qué solución de gestión de contratistas de servicio in situ es la más adecuada para usted?

Successfully outsourcing field service work to contractors is more than just handing off work orders to third-party technicians. To get it right, you need to be aware of common contractor engagement models, as well as their uses cases and limitations. View this 30-minute webinar to understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives. You’ll also learn how to get a jumpstart on developing your field work outsourcing strategy. Using practical customer examples, we will take a close look at the pros, the cons, and lessons learned.

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Optimizing Service Delivery For Asset Operators

Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.

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Mejore la Seguridad y el Cumplimiento del Servicio de Mantenimiento Industrial en un 12% con las Herramientas Digitales

Los profesionales de servicio de mantenimiento y asistencia técnica en industrias reguladas entienden la importancia de seguir procesos prescritos y capturar información precisa. Los errores en las operaciones y los datos pueden significar un desastre grave. ServiceMax y ProntoForms se están uniendo para ayudar a los equipos a entregar un servicio compatible en todo momento.

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El auge de la Fuerza de la Gravedad de los Activos y los Datos de Servicio

Los activos y los datos de servicio están desempeñando un papel más estratégico en la empresa en general, no solo en las operaciones. Los activos y datos de servicio contienen información sin explotar para casi todas las líneas de negocios: también tienen un gran impacto en la efectividad global de los equipos en términos de rendimiento, capacidad, calidad y tiempo de actividad. El aumento de esta "fuerza de gravedad entre los activos y datos de servicio" está cambiando la forma en que las empresas ven y monetizan sus operaciones de servicio y se alimenta de contratos basados en resultados y el valor agregado de estos activos y

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Service Transformation for Oil, Gas and Chemical Facility Operators

In this webinar recording, learn how ServiceMax can be used specifically in Oil, Gas and Chemical Facility operations such as refining, gas processing, petrochemical and more. Phil Schwarz, Oil & Gas Product Marketing Director at ServiceMax, discusses the role of a field service management platform within the context of Digital Transformation and how it can impact your business and operations immediately and into the future.

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3 Formas para Superar los Desafíos del Servicio Proactivo

Para 2020, habrá 20 mil millones de dispositivos conectados con IoT. La administración de servicio de asistencia técnica y mantenimiento es una aplicación de primer orden para IoT con datos de equipo precisos para optimizar la entrega del servicio. Únase a ServiceMax y TSIA para conocer cómo "Connected Field Service" ofrece una productividad superior y resultados de experiencia del cliente. Podrás ver cómo desbloquear nuevos modelos de servicio, habilitar modelos de mantenimiento proactivo y aprovechar los datos para lograr resultados de servicio proactivos.

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[Maxpert] - Deep Dive on ServiceMax IoT Architecture and Data Strategies

Learn about ServiceMax IoT integration architecture and how organizations are blending and mining data to deliver recurring value. Service organizations are able to switch to proactive and even predictive service models to guarantee customer outcomes—uninterrupted equipment uptime and exceptional customer experience.

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Impulsa la Transformación de los Servicios Digitales

¿Listo para saber más? Tenemos muchos recursos para ayudarte a profundizar más.

¿Qué solución de gestión de contratistas de servicio in situ es la más adecuada para usted?