Publications des services de terrain

Rapport D'analyste

IDC MarketScape Names PTC a Leader in FSM Applications

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.

Rapport D'analyste

IDC MarketScape Names PTC a Leader in SLM Platforms

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.

Rapport D'analyste

Frost & Sullivan: 2023 Enabling Technology Leadership Award

Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

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The Impact of Digital Transformation on Service Organizations

Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more.

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Discover the Power of Asset Data Across the Organization

From the front-line to senior management, asset data visibility is critical to drive essential decision-making throughout the asset lifecycle and enables teams around the organization to perform their jobs more effectively.

Rapport D'analyste

IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.

Rapport D'analyste

Transforming Field Service with Emerging Technologies

WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.

Rapport D'analyste

Refining Digital Transformation through Asset Centricity

Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

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The Power of Asset Data

Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

Rapport D'analyste

Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations

ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.

Rapport D'analyste

The First Annual Chief Service Officer Report

Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.

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Retour à la base du service : 5 fondements pour la transformation numérique du service

Dans cet eBook, nous présentons les domaines fondamentaux de la gestion des services. Ces bases sont essentielles pour obtenir une plus grande transparence tout en améliorant l'efficacité opérationnelle et la qualité du service. La mise en œuvre correcte de ces bases ouvre la voie à l'excellence du service et aux innovations futures.

Publication

The Asset Data Thread - The Evolving Role of Field Service

Bain & Company recently conducted a research to uncover details about the future of field service. In this POV, we share 6 major takeaways from the research and 10 actions organizations can prioritize to continue providing superior service.

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Créer un lien entre les ventes et les services grâce aux données sur les équipements

Aujourd'hui, de grandes quantités de données sont collectées sur le terrain et des outils tels que l'intelligence artificielle (IA) et le machine learning (ML) permettent aux organisations de service de générer des modèles et de prescrire des programmes de maintenance prédictive aux appareils, optimisant ainsi le temps de fonctionnement.

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Bain Brief: Field Service Is Changing Rapidly. Can You Keep Up?

This global study explores the future of service, organization maturity, and trends across commercial, operations, and technology areas, as well as key challenges and enablers in the field service arena.

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Emerging Technologies in Field Service

The CTOs, innovation leaders, and field service teams that put new, cutting-edge technologies into service last year have just scratched the surface of what these digital tools can accomplish. This special version of the annual “Emerging Technologies” field service report will explore the sophistication of field service teams’ technology programs, revealing how organizations are tracking the status and reliability of their assets while meeting customer demands for service using new software and hardware.

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Le rapport 2020 des CSO : Un guide complet pour les chefs de service du monde entier

Le rapport CSO offre un résumé des principaux thèmes, défis, initiatives et opportunités recueillis auprès de la communauté mondiale croissante des Chief Service Officers de ServiceMax.

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The Value of Integrations

Managing a large number and variety of integrations is critical to realizing the value of ServiceMax’s Field Service Management solutions. Serving as an execution platform, ServiceMax can – through integrations – provide the information needed by customer service agents, technicians and service engineers, back office support staff, procurement/supply chain personnel, and/or the finance team to effectively and efficiently perform their work. It is all about breaking through software silos to deliver the correct information to the right people in real time.

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Augmented Reality & The Future of Field Service

Augmented reality (AR) technology blends the real and digital worlds by overlaying digital information or objects within a person’s current view, enhancing the viewer’s experience. The most familiar examples of AR are consumer-based, such as Nintendo’s Pokemon Go and Google Translate. However, the field of "industrial AR"—using the technology to solve industry problems in manufacturing and service—is growing steadily in part due to technology gains and greater understanding of the potential benefits.

Rapport D'analyste

Frost & Sullivan décerne à ServiceMax le Market Leadership Award 2020 pour la Gestion des Services Mobiles sur le Terrain

Le prix Frost & Sullivan "Market Leadership Award 2020 en Amérique du Nord" pour la gestion des services mobiles sur le terrain reflète le rôle de ServiceMax en tant que leader dans la gestion des services sur le terrain.

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Artificial Intelligence, Machine Learning, & the Future of Field Service

AI & ML Defined: Artificial Intelligence (AI) is generally defined as the application of advanced analysis and logic-based techniques to interpret events, support and automate decisions, and take actions. These techniques include Machine Learning (ML), which relies on sets of rules or algorithms to continuously learn from data. We increasingly encounter AI and ML as consumers, whether by interacting with virtual assistants, scrolling social media feeds, or streaming video content. But AI’s potential for business is wide-ranging—especially for field service.

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Rapport: Une technologie de pointe au service de la gestion du service et de la maintenance

Enquête sur la technologie de nouvelle génération qui transforme la gestion des opérations

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WBR Insights Report 2019

Étude de la gestion de la conformité et de l'efficacité du Service. Les fabricants de dispositifs, équipements médicaux vivent un moment défini par l'évolution de la technologie et des attentes des clients, encadrés par des défis croissants en matière de gestion des données et de conformité. Ces défis doivent être relevés par des stratégies complètes de gestion des services. Accédez à ce rapport pour en savoir plus sur les stratégies que les fabricants de dispositifs, équipements médicaux utilisent pour rester conforme à la règlementation, tout en développant leurs activités ainsi que la rentabilité.

Rapport D'analyste

IDC Connection des Analystes : Exceller à la prestation de services avec un effectif hybride

Aly Pinder, Directeur du Programme Innovation de Service et Produits Connectés chez IDC, répond aux cinq questions posées par ServiceMax. Ses réponses mettent en évidence des domaines pertinents et vous fournissent des recommandations concrètes.

Rapport D'analyste

La Gravité des données des actifs et des services

Cette nouvelle étude conclut que la collecte et l'analyse automatique des données sur les services et les actifs offre une augmentation de 14 % des recettes et offre des informations cruciales pour tous les départements de votre entreprise.

Rapport D'analyste

eBook & microsite "Dossier sur l'arrêt des machines non prévu"

L'étude de Vanson Bourne révèle que la production et la productivité, les TI et le service à la clientèle sont les plus durement touchés par les temps d'arrêt non planifiés, avec des répercussions néfastes sur l'ensemble des entreprises.

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ServiceMax Field Service Maturity Assessment Tool

ServiceMax’s Maturity Assessment Tool brings the intuition about your field service performance, together with an objective analysis of your position amongst industry leaders. It takes a straightforward approach to help you develop the right priorities for process improvement, in key areas such as customer satisfaction, utilization and cost controls.

Publications

The Impact of Digital Transformation on Service Organizations

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