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Vidéo
ServiceMax Live: Scale Up Your Service Business: Asset 360 Summer ‘21

210803

In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams’ efficiency and work quality.

Customer Story: Tecpetrol
Vidéo
Customer Story: Tecpetrol

210624

  • Oil & Energy

Tecpetrol, an energy leader serving the Latin America region, has chosen ServiceMax to help them improve efficiency across their service business in areas like contractor and work order management.

Asset 360: Service Contracts (Spring 2021)
Vidéo
Asset 360: Service Contracts (Spring '21)

210528

ServiceMax's Asset 360 for Salesforce's Service Contracts stop revenue leakage with increased visibility into warranties and contracts.

Asset 360: Service Process Manager (SPM) Transactions (Spring 2021)
Vidéo
Asset 360: Service Process Manager (SPM) Transactions (Spring '21)

210528

ServiceMax's Asset 360 for Salesforce's SPM Transactions reduce effort to build & support asset-centric business processes.

Asset 360: Product Service Campaigns (Spring 2021)
Vidéo
Asset 360: Product Service Campaigns (Spring '21)

210528

Efficiently manage recalls, tech bulletins, product upgrades & modifications at a lower cost. Leverage processes with a high level of automation to minimize related costs & deliver a great customer experience. Track execution of corrective actions on the asset level for compliance purposes

Vidéo
Product Video Series: Everything You Need to Know About Asset 360

210513

Natively built on Salesforce Field Service, Asset 360 delivers complete visibility into assets in the field so companies can maximize asset performance and differentiate with service. We’ve created a series of videos that tell you everything you need to know about Asset 360 for Salesforce.

Vidéo
ServiceMax Live: 2021 Chief Service Officer Report

210426

Sumair Dutta, Daniel Brabec, and Sara Cerruti discuss some of the top priorities for CSOs in 2020, a few of their favorite takeaways from the report, and what they would invest in if they were a Chief Service Officer.

Vidéo
ServiceMax Live: Asset 360 Spring ’21 is here!

210408

The latest installment of the ServiceMax and Salesforce partnership delivers innovations that drive value for our customers by focusing on three tenets: visibility, asset uptime and profitability.

Vidéo
ServiceMax Engage en action

210312

Découvrez comment ServiceMax Engage améliore les relations avec les clients et l'exécution des services. ServiceMax Engage est une application mobile intuitive qui met en relation les organisations de service sur le terrain avec les propriétaires et les opérateurs d'équipements pour accroître la visibilité du service, améliorer l'expérience du client final et garantir la qualité des données relatives aux équipements.

Vidéo
ServiceMax Live: Maximize 2021

210309

Maximize is right around the corner! We’re looking forward to hearing from our customers, seeing the ServiceMax product roadmap, and jumping on the Peloton bike for a pre-event ride.

Vidéo
ServiceMax Live: Make the Most of Maximize

210225

In this episode, Liz Carter and Mohan Rajagopalan highlight some of our upcoming Maximize speakers and sessions, as well as share a few tips for making the most of a virtual event.

Vidéo
ServiceMax Live: 2021 Trends for Field Service

210115

Liz Carter, Kieran Notter and Daniel Brabec cover trends we saw in 2020 and what we predict to see more of (and less of) in 2021.

Vidéo
ServiceMax Live: Frost & Sullivan Market Leadership Award

201202

In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management.

Asset 360: Now Generally Available
Vidéo
Asset 360: Now Generally Available

201118

Thank you to all the ServiceMaxers and to the Salesforce Ohana for your work on the world’s most complete field service solution.

Asset 360: ServiceMax & Salesforce
Vidéo
Asset 360: ServiceMax & Salesforce

201118

We're combining 3 decades of expertise to deliver the world’s most complete field service offering.

Asset 360: The Most Complete Field Service Solution
Vidéo
Asset 360: The Most Complete Field Service Solution

201117

ServiceMax Asset 360 for Salesforce is the only end-to-end field service solution that covers the full service delivery chain.

Asset 360: A 360-Degree View
Vidéo
Asset 360: A 360-Degree View

201117

Field service organizations need asset data to keep the world running. ServiceMax Asset 360 for Salesforce maximizes equipment uptime, reduces maintenance costs, and helps you adopt outcome-based strategies.

Vidéo
ServiceMax Live: Schneider Electric Talks Asset Data & Pandemic Readiness

201014

Stacey Epstein and Jerome Soltani, SVP of US Services at Schneider Electric, discuss asset data, outcome-based service, and how Schneider’s digital transformation prepared them for the pandemic.

Hyster-Yale & ServiceMax: Transforming Materials Handling
Vidéo
Hyster-Yale & ServiceMax: Transforming Materials Handling

200930

Hyster-Yale Group and ServiceMax are building and implementing a system of record for equipment that tracks, measures, and compares data across Hyster-Yale’s dealer network. Together, we are transforming the materials handling industry, one service call at a time.

Vidéo
ServiceMax Live: Manage Field Change Orders with ServiceMax Core

200929

In our ServiceMax Core 20.2 product release, we deliver key innovations to help service organizations tackle challenges around field change orders.

Vidéo
ServiceMax Live: Asset 360 for Salesforce

200922

Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

Vidéo
ServiceMax Live: ServiceMax Earns a Top Score

200917

We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

Customer Story: Thermo Fisher Scientific
Vidéo
Customer Story: Thermo Fisher Scientific

200810

  • Life Science & Medical Equipment

Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

Vidéo
ServiceMax Live: Leaders for the 5th Consecutive Time

200720

ServiceMax has been a Leader in Gartner’s Magic Quadrant for Field Service Management since 2014. Being 100% focused on field service is incredibly important to us, and we look forward to continuing to innovate for our customers in asset-centric industries.

Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running
Vidéo
Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running

200717

From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines—and the world—running, every single day. Listen to how our customers' equipment impacts our employees' everyday lives.

Customer Story: Hexagon Manufacturing Intelligence
Vidéo
Customer Story: Hexagon Manufacturing Intelligence

200713

  • Mechanical or Industrial Manufacturing

Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. As a leader in metrology and manufacturing, Hexagon provides solutions that utilize data from design, engineering, production, and metrology to make manufacturing smarter.

Vidéo
ServiceMax Live: How Compac Ensures a Safe Food Supply

200623

Darrell Smithson, VP of global services at Compac, joined ServiceMax Live to discuss remote support, their use of ServiceMax, and the importance of a strong technology foundation.

Vidéo
ServiceMax Live: Ingenuity in the Time of COVID-19

200612

Liz Carter, Alvaro Pombo, CEO of ProntoForms, and John Carroll, CEO of Service Council™, discuss the importance of ingenuity and care during a global pandemic.

Customer Story: Exide Technologies
Vidéo
Customer Story: Exide Technologies

200605

  • Oil & Energy

Exide Technologies is a market leader of stored electrical-energy solutions for the transportation and industrial markets. With ServiceMax, Exide is looking to move to an outcome-based service model and will focus on delivering power, not just batteries.

Vidéo
ServiceMax Live: The 2020 CSO Report

200519

Liz Carter, Sumair Dutta, and Daniel Brabec discuss the relevance of our Chief Service Officer report in today's environment.

Vidéo
ServiceMax Live: The Power of Communication

200506

Liz Carter and her guests, including Sean Jordan from BioTek, discuss how real-time communication plays a role in achieving your business goals, keeping your workforce & customers safe, & boosting employee morale.

Vidéo
ServiceMax Live: How the Med Device Industry Is Pivoting to Address COVID-19

200417

Field service organizations are working harder than ever to keep the world running, especially those in the medical, life science, & pharma industries.

Vidéo
ServiceMax Live: 20.1 Product Release

200312

Liz Carter and Joseph June discuss our Mobile Activity Space and Project Scheduling - two new asset-driven features that come out of our 20.1 release.

Vidéo
ServiceMax Live: IDC MarketScape Parts Management

200206

Liz Carter & Susan Tonkin discuss what makes us a leader in IDC’s 2019 - 2020 IDC MarketScape for Worldwide Manufacturing Field Service Management.

Vidéo
ServiceMax Live: Plans for 2020

200204

From analyst coverage to customer stories, we're discussing a variety of topics this year! Have an episode idea? Want to be a guest? Comment on our post!

Vidéo
ServiceMax Live: 2020 Field Service Predictions

200114

Liz Carter & Sumair Dutta take a look back at what we saw in 2019 in the field service industry and make predictions around what's to come in 2020.

Vidéo
ServiceMax Live: Dreamforce 2019 Recap

200114

We're talking about our partnership with Salesforce, the Cloud Information Model, AI in our products, and more!

Vidéo
ServiceMax Live: Anil Pai from Tata Consultancy Service

200114

Live from Dreamforce 2019, Anil discusses who TCS is, the impact of service on the business, and how they're striving for diversity at TCS.

Vidéo
ServiceMax Live: 19.3 Product Release

200114

The 19.3 release delivers new features and enhancements that help your workforce be more effective. Live from Dreamforce 2019, product experts Joseph June & Gabriele Bodda are here to tell us more.

Vidéo
ServiceMax Live: IDC MarketScape

200114

ServiceMax was positioned in the Leaders category in the newest IDC MarketScape, which covers the worldwide market for Manufacturing Field Service Management. Liz is joined by analyst expert Susan Tonkin.

Vidéo
ServiceMax Live: Customer Experience Panel & CSO Summit Recap

191022

Steve Nava, Sean Jordan, and William Pfleger are giving us a sneak peek into what they're covering during their customer experience panel. Following their conversation, Sumair Dutta is recaping our Chief Summit Officer event, which brought together our community of CSOs. #Maximize19

Vidéo
ServiceMax Live: Mike Rowe from Dirty Jobs

191022

Executive Producer and Host #MikeRowe has done some of the most difficult, interesting, and sometimes messy jobs alongside our American workforce! We're excited to hear from Mike during #Maximize19 Live as he discusses his new book, The Way I Heard It.

Vidéo
ServiceMax Live: Shahar Chen from Aquant

191022

With Aquant, customers are improving first time resolution, optimizing service team performance, and driving exceptional customer experiences. Shahar is here to share how Aquant is leading the industry with #AI technology.

Vidéo
ServiceMax Live: Jeffrey Roth from Tata Consultancy Services & Mansell Nelson from ProntoForms

191022

Jeff is here to tell us a little more about TCS, the kind of value their customers are finding, and about a time where ServiceMax helped them #keeptheworldrunning. We also have Mansell, who’s diving into how ProntoForms technology augments ServiceMax’s platform.

Vidéo
ServiceMax Live: Russ Hammond from LiftOne

191022

During LiftOne's pursuit of being a trusted partner, they found service visibility was a pain point for their customers. They took this as an opportunity to use digital experiences to change that, and ended up improving customer experience as well as increasing process efficiency. Thanks for sharing your experience, Russ! #Maximize19

Vidéo
ServiceMax Live: Womens' Networks & the Equipment Trends Panel

191022

Stacey Epstein, Robb Origer from DISH, and Cathy Klein from Sensormatic are discussing the value of women's networks, how to get one started, and the impact to the field service industry they can have. Following their conversation, we're bringing up some of our #Maximize19 speakers!

Vidéo
ServiceMax Live: Strategy, Roadmap, & Investments for the Future

191022

Where are we going? Amit Jain and John Stetic are giving us a sneak peek of our product strategy and some of our investments for the future. Since we’re #customerobsessed, we need to be product obsessed too. #Maximize19

Vidéo
ServiceMax Live: Workforce Trends Panel

191021

Aly Pinder from IDC, Charlie King from Cincinnati Bell, and Stephen McPhee from Millipore Sigma just came off the keynote stage, where they discussed trends affecting field service teams, innovations in employee empowerment, and strategies to deliver the next level of workforce productivity. #Maximize19

Vidéo
ServiceMax Live: Kicking Off Maximize Chicago

191021

Liz Carter, Neil Barua, and Stacey Epstein are kicking off our first ServiceMax Live, #Maximize19 edition. Neil and Stacey are giving you insight into the agenda, a preview of guest speakers, and what they're looking forward to throughout the event.

Vidéo
ServiceMax Live: 19.2 Product Release

190918

ServiceMax 19.2 improves technician productivity with automation. Learn more about 19.2, as well as our focus on innovation from Amit Jain and John Stetic.

Vidéo
ServiceMax Live: Global Maximize Tour

190912

Learn more about our global Maximize program from Liz Carter and Stacey Epstein. We're stopping in Bologna, London, Chicago, Tokyo, and Sydney this year!

Vidéo
ServiceMax Live: The 2019 Impact Report

190815

Each year, we survey customers to better understand how real-world organizations benefit from field service management technology, and to discover areas where even the most-advanced organizations could improve. Learn more from Sumair Dutta and Liz Carter!

Vidéo
ServiceMax Live: Welcome to our show!

190808

At ServiceMax, we're always looking for new ways to connect and engage with customers & field service experts. We're looking forward to connecting with all of you on LinkedIn Live!

Announcing 200 Million Assets Under Management by ServiceMax
Vidéo
Announcing 200 Million Assets Under Management by ServiceMax

190613

ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

Zinc Product Overview
Vidéo
Neil Barua - Gartner Magic Quadrant 2019

190423

Vidéo
Zinc Product Overview

190422

Secure communication purpose-built for service teams. When service technicians are at the job, they need answers fast. Zinc secure, real-time app provides messaging so teams can get answers and share information instantly.

Contextual Conversations with Zinc + ServiceMax
Vidéo
Zinc + ServiceMax Integration

190421

Zinc and ServiceMax's integrated solution streamlines work order completion by connecting ServiceMax data to the app that technicians use to communicate with each other every day. Technicians can now create seamless conversations within the context of ServiceMax work orders, accounts, installed products and contacts. See how it works.

Product Overview Demo
Vidéo
ServiceMax Product Overview Video

190403

Vidéo
Zinc Hotline Groups

190313

Zinc provides the ability to set up groups to acts as a hotline for teams to get immediate answers when on the job. Setting up a Hotline group is a great way to get immediate help from a central team. Members of the Hotline effectively take the next inbound request for help and conduct a 1:1 conversation to handle the issue. Hotline groups are great to help mitigate the number of emails, phone calls or rogue Zinc conversations a group of people may be getting to solve problems.

DISH Enlists Zinc to Optimize the Customer Experience
Vidéo
DISH fait appel à Zinc pour optimiser l'expérience client

190313

In order to power real-time connections between field teams working on DISH as well as KB Home, Samsung and Amazon products, and office-based support teams, DISH turned to Zinc’s All Mode Communication Platform. Today, DISH’s thousands-strong service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service. At DISH, success doesn't just happen—it takes the right connections, powered through Zinc.

Customer Video: Schneider Electric
Vidéo
Schneider Electric Sustainability Strategy

190301

Field service management is a key enabler of its sustainability strategy, which has reduced Schneider’s paper utilisation by 70 per cent. The company is also using field service management to provide a feedback loop with its R&D team, shaping future design considerations. Likewise, Schneider Electric products are also ecodesigned and, depending upon their specific nature, are designed around repairability, ease of dismantle and recyclability with field service and sustainability objectives in mind.

ServiceMax Contracts and Entitlements
Vidéo
Customer Video: Schneider Electric

190205

  • Oil & Energy

Schneider Electric is leading the digital transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. ServiceMax has been deployed in 80+ countries and is being used today by more than 8000 end users. They have 1000 sales specialists fully dedicated to service, more than 4000 field service technicians, 3000 users in customer care centers with access to install base knowledge and more than 8 million assets have been qualified to be monetized.

Customer Video: GE Power Services - France
Vidéo
Vidéo client en français : GE Power Services

190108

  • Oil & Energy

GE Power Service fournit des services industriels au secteur de l’énergie, qu’il s’agisse de turbines à gaz, de turbines à vapeur ou même d’alternateurs. Afin de gérer la plus grande base installée au monde, une équipe d’experts surveille des milliers d’actifs en temps réel. Avec cette équipe, composée de 1 500 techniciens de terrain et de 500 travailleurs sous-traitants, GE Power Services Europe est essentielle pour que l'électricité continue de circuler dans toute la région.

Partner Video: Nintex (Sean Hogan)
Vidéo
Partner Video: Nintex (Sean Hogan)

181218

Nintex Drawloop DocGen® extends and enhances ServiceMax’s value by providing enterprise document creation capability from within ServiceMax. DocGenTM allows field service companies to easily and dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures…even when field service personnel are offline. DocGenTM also seamlessly integrates with Nintex forms and workflows to route your document through creation and approval with ease.

ServiceMax Asset Service Management
Vidéo
ServiceMax Asset Service Management

181213

Customer Video 2: Nilfisk
Vidéo
Customer Story: Nilfisk

181106

Nilfisk is one of the world’s largest manufacturers of professional industrial cleaning machines. For over 100 years, the company has worked on an extensive range of premium cleaning products and a trusted aftermarket offering to the professional market. Some of their main product lines include floor care equipment and a wide range of domestic vacuum cleaner.

2018 Contractor Management with IDC Analyst Aly Pinder
Vidéo
Asset Service Management 2018 avec Aly Pinder, analyste chez IDC

181102

IDC prévoit que d'ici à 2020, environ 20 % des services seront fournis par des sous-traitants. Dans cette vidéo de 2 min, Aly Pinder, directeur de programme chez IDC, décrit les fondements d’une externalisation réussie des travaux de maintenance sur le terrain. Faisant référence à son étude et recherche complète, il explique que le fait de travailler avec des sous-traitants va au-delà de la simple transmission des demandes d'intervention aux techniciens. Il indique également ce que les départements de service doivent savoir pour réussir.

2018 Asset Service Management with IDC Analyst Aly Pinder
Vidéo
Asset Service Management 2018 avec Aly Pinder, analyste chez IDC

181101

Aly Pinder d'IDC, directeur du programme pour l'innovation des services et les produits connectés, discute de l'avenir de l'exécution du service pour les exploitants d'actifs.

ServiceMax for Aircraft Maintenance
Vidéo
ServiceMax for Aircraft Maintenance

181030

GE Digital has taken aircraft maintenance, repair and overhaul to a totally new level of performance, efficiency and safety with the ServiceMax agnostic software for Aircraft maintenance. Built from the highly regarded and award winning ServiceMax software, it is designed to optimize the maintenance, repair and overhaul technician activities as they connect with facilities, assets and customers.

CST: Nilfisk Ride Along Denmark
Vidéo
A Day in the Life of a Nilfisk Technician (sous-titres disponibles)

181024

We joined a service visit with a Nilfisk technician and saw how they are using ServiceMax field service software to increase customer satisfaction, machine uptime and increase technician productivity.

CST: Xylem 2018 Helena Sundqvist
Vidéo
Customer Story: Xylem

181019

As a leader in global water technology, Xylem is committed to developing innovative technology solutions to tackle the world’s water challenges. Their products and services move, treat, analyze, monitor, and return water to the environment in a variety of markets including agriculture, environment, and food and beverage.

Partner Video: Jitterbit
Vidéo
Partner Story: Jitterbit

180816

Jitterbit is the solution of choice for ServiceMax users that need to integrate field service management processes with any other in-house or cloud-based systems. Jitterbit can quickly and easily integrate scheduling, work order management, dispatch, warranty, and SLAs with ERP and CRM systems, giving ServiceMax users access to key field service data from any app. Integrating ServiceMax gives enterprises and their field technicians the ability be better prepared, make smarter decisions, serve more customers, and increase revenue and customer satisfaction by optimizing end-to-end field service operations.

Partner Video: Nintex
Vidéo
Partner Story: Nintex

180816

Nintex DocGen™ extends and enhances ServiceMax’s value by providing enterprise document creation capability from within ServiceMax. DocGen™ allows field service companies to easily and dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures…even when field service personnel are offline. DocGen™ also seamlessly integrates with Nintex forms and workflows to route your document through creation and approval with ease.

Maxpert Series - Preventive Maintenance
Vidéo
Témoignage client: Pitney Bowes

180731

Pitney Bowes est une société technologique mondiale qui fabrique et offre des solutions et des produits innovants pour plus de 1,5 million de clients dans le monde du commerce. Ils ont environ 600 techniciens en Amérique du Nord et en Europe, et ils sont convaincus qu'il est essentiel d'avoir sur place des techniciens de terrain expérimentés, compétents et de qualité avec leurs clients. La gestion des interventions de service sur le terrain est un département essentiel pour Pitney Bowes. Il joue un rôle crucial dans la fidélisation des clients. Dans de nombreux cas, le technicien de service sur le terrain est le seul visage de l'organisation, le seul qui est sur place avec le client.

Customer Story Video: Neisa Nordic
Vidéo
Customer Story: Neisa Nordic

180405

The leading third party service provider in the Nordics, Neisa Nordic delivers outstanding service to all of their partners which include, Toshiba, HP and Lexmark. And when a new system was needed for their service operations in 2016, Neisa Nordic chose ServiceMax and has been impressed with time to value.

Customer Story Video: Compac, Customer Experience
Vidéo
Customer Story: Compac, Customer Experience

180321

Compac designs, installs, and maintains end-to-end fruit sourcing machines that reduce labor and improve accuracy and consistency, and provide market compliance and traceability for over 700 people in more than 40 countries.

Customer Story Video: Compac, Proactive Service
Vidéo
Customer Story: Compac, Proactive Service

180321

How can we move to more consistent global service with a consistent delivery mechanism and become more proactive with our customers versus reactive? That's the question Compac focused on as they began to work with ServiceMax.

ServiceMax Customer Video: Domino
Vidéo
ServiceMax for Wind Power

180320

Wind service technicians are one of the fastest-growing jobs, but they don’t always have the tools they need to get the job done. It’s high time to empower wind techs with technology as advanced as the turbines they service. Watch this video, shot onsite at a wind farm, to learn more about how ServiceMax for Wind Power can elevate service outcomes.

ServiceMax Customer Video: Domino
Vidéo
Témoignage client : Domino UK

180309

Domino UK, une filiale de Brother Industries Limited, est l'un des plus grands fabricants de solutions d'impression industrielle et numérique au monde. Ils se concentrent sur le codage des données, le marquage des produits, la sérialisation, l'impression variable et l'étiquetage sur les articles de tous les jours.

ServiceMax Customer Video: Baker Hughes, a GE company
Vidéo
Témoignage client : Baker Hughes, une entreprise GE

180202

Baker Hughes, une société GE, est une entreprise à part entière qui couvre tous les segments de l'industrie pétrolière et gazière. Leurs solutions en amont, intermédiaires et en aval sont utilisées dans plus de 120 pays et aident les clients à réduire leur empreinte écologique. L'esprit industriel numérique de BHGE vise à apporter une énergie plus sûre et plus abordable non seulement à ses clients, mais au monde entier.

ServiceMax Customer Story: Baker Hughes, a GE Company, Turbomachinery Services
Vidéo
Témoignage client : Baker Hughes, une entreprise GE, Turbomachinery Services

180119

Italie

ServiceMax Customer Video: GE Power Services
Vidéo
Témoignage client : GE Power Services (sous-titres disponibles en français)

180105

GE Power Services est un leader mondial dans la production d'électricité. Leurs technologies innovantes et leurs offres numériques contribuent à rendre l'énergie plus abordable, fiable, accessible et durable dans le monde entier.

Maximize 2017 - Highlights
Vidéo
Moments phares de Maximize 2017

180103

Découvrez les moments phares de Maximize 2017 dans cette courte vidéo

Partner Video: Infomill
Vidéo
Découvrez le partenaire de ServiceMax Infomill

171201

Partner Video: ProntoForms
Vidéo
Découvrez le partenaire de ServiceMax Pronto Forms

171201

Partner Video: PwC
Vidéo
Découvrez le partenaire de ServiceMax PwC

171130

L’alliance entre GE Digital et PwC aide les entreprises qui ont de nombreux actifs à bénéficier des avantages de la puissance de l'Internet industriel pour se transformer en entreprise numérique florissante. Nous appliquons une expérience approfondie des affaires, de l'industrie et de la technologie pour aider les clients à concevoir et mettre en œuvre la meilleure stratégie numérique possible. Notre solution Connected Field Service (Gestion des Services Connectée), alimentée par ServiceMax, est conçue avec toutes les capacités numériques et mobiles nécessaires pour transformer votre département du SAV.

ServiceMax Customer Video - Chair-A-Medics
Vidéo
Vidéo client : Chair-A-Medics

171120

Chair-A-Medics offre des services de nettoyage de qualité, une maintenance préventive, des réparations mécaniques et un service de rembourrage des fauteuils inclinables dans les hôpitaux et les cliniques. La société compte actuellement plus de 1 000 clients et cherche à croître de façon exponentielle au cours de la prochaine année avec l'aide de ServiceMax.

Testimonial - Trausti Edit 04 (longer ver)
Vidéo
Vidéo client : Marel

171017

Marel est l'un des principaux fournisseurs mondiaux d'équipements, de systèmes et de services avancés pour les équipements industriels de la fabrication du poisson, de la viande et de la volaille dont le siège se trouve en Islande. À la suite d'une série d'acquisitions, Marel devait normaliser ses opérations mondiales de services sur le terrain dans plusieurs divisions et zones géographiques et, en 2015, il s'est tourné vers ServiceMax.

Customer Story: GE Healthcare
Vidéo
Vidéo client : GE Healthcare

171002

Les clients attendent que GE Healthcare étende son offre de services numériques, sache parfaitement l'état réel de leurs équipements et fournisse un SAV prédictif. ServiceMax aide GE Healthcare à surpasser les attentes de leurs clients à chaque étape de la chaîne.

ServiceMax - Field Born, Field Tested
Vidéo
ServiceMax : Conçue pour le terrain, Validée par les techniciens

170919

ServiceMax a été conçu spécifiquement pour le terrain. ServiceMax est le leader du Field Service. Les clients le disent, les partenaires le disent, les analystes le disent. ServiceMax a été Conçue pour le terrain, Validée par les techniciens!

ServiceMax Customer Video: ShotSpotter
Vidéo
Vidéo client : ShotSpotter

170813

Chez ServiceMax, notre mission est d'aider nos clients à améliorer leur efficacité, à améliorer la sécurité et la conformité et à générer de nouvelles sources de recettes. Découvrez comment ShotSpotter utilise ServiceMax pour gérer des techniciens sous-traitants, augmenter l'efficacité de leur prestation de services et, en fin de compte, ravir leurs clients.

v6_Traka Customer Video
Vidéo
Vidéo client : Traka (Groupe Assa Abloy)

170731

Ayant commencé leur transformation numérique des Services avec ServiceMax début 2017, Traka augmente déjà la satisfaction de ses clients et la productivité de leurs techniciens, tout en gagnant en visibilité sur l'ensemble des produits installés, des contrats de service et des nouvelles opportunités de vente (leads). Regardez la vidéo pour en apprendre plus.

ServiceMax Executive Interviews: GE Acquisition
Vidéo
Entretien avec les dirigeants de ServiceMax sur l'Acquisition de GE

170712

Maxpert Video Series - Daniel Bennett
Vidéo
Découvrez pourquoi les responsables de SAV choisissent une planification automatique et comment ServiceMax aide à résoudre les problèmes de planification les plus difficiles

170414

ServiceMax Customer Video - Elekta
Vidéo
Témoignage client : Elekta

170125

Elekta comprend l'opportunité d'un service de terrain connecté et utilise cette technologie depuis une dizaine d'années pour différencier son activité de service et accélérer le traitement de ses produits.

Connected Field Service Customer Case Study - Elekta
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Vidéo Client : Elekta

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SPP Pumps Final Cut
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Vidéo client : SPP Pumps

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Regardez Damian Hudson, Directeur de l'IT chez SPP Pumps, expliquer quelques-uns des avantages que sa société a observé de la mise en œuvre de ServiceMax.

Customer Story: Fluid Management
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Témoignage client : Fluid Management

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Case Study - Video - MilliporeSigma
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Vidéo client : MilliporeSigma

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Voyez comment Millipore Sigma a transformé ses opérations de service sur le terrain avec ServiceMax. Les responsables de service chez Millipore Sigma parlent dans cette vidéo de leur processus de sélection d'une application de gestion des services sur site et de l'implémentation de ServiceMax.

ServiceMax-Service-Performance-Metrics
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Service Performance Metrics (Indicateurs clés de Performance)

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Augmentez les recettes et la rentabilité des services grâce à des indicateurs de service de terrain pertinents. ServiceMax a utilisé l'expertise acquise en travaillant avec des centaines entreprises pour définir les indicateurs de service sur le terrain qui relient chaque type d'entreprise.

Liftech: ServiceMax Customer Video
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Vidéo Client : Liftech

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Un grand nombre de techniciens de maintenance sur site sont déconnectés. Beaucoup n'ont pas l'information dont ils ont besoin pour pouvoir faire leur travail correctement. ServiceMax donne aux techniciens l'autosuffisance et aide à générer plus de chiffre d'affaires tout en améliorant la relation client.

Luminex_ ServiceMax Customer Video
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Témoignage client : Luminex

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ServiceMax Customer Video: Sony
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Vidéo client : Sony

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Regardez la vidéo pour en savoir plus sur la manière dont Sony utilise ServiceMax et accède à toutes les données importantes pour améliorer les performances.

Testimonial - Inspecta Edit 04
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Vidéo client : Inspecta

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Regardez comment le groupe Inspecta a décidé et mis en place ServiceMax pour améliorer leurs opérations de services

ServiceMax & Enphase Energy
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Vidéo Client : Enphase Energy

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Découvrez comment Enphase utilise ServiceMax pour gérer leurs opérations de Field Service

Customer Story: McKinley Equipment
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Vidéo client : McKinley Equipment

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Voyez comment McKinley utilise ServiceMax pour avoir des données clés en main à tout moment et répondre aux besoins de leurs clients

Service2 - Customer Story
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Vidéo client : Service2

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Regardez Kate Lovery décrire les avantages que Service2 a observer de l'utilisation de ServiceMax.

ServiceMax Customer Video - Topcon Medical Systems
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Customer Story: Topcon

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Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.

ServiceMax Customer Video - Westmor
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Vidéo client : Westmor

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Regardez comment Westmor a mis en place ServiceMax pour répondre à leurs besoins et les amener à un nouveau niveau de professionnalisme.

Spotlight On: Service Revenue and Profitability
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Spotlight sur le chiffre d'affaires du SAV et la rentabilité

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Augmenter le chiffre d'affaires des services et la rentabilité est un besoin crucial de chaque département de service. Apprenez-en plus à ce sujet avec le PDG de ServiceMax, Dave Yarnold, et quelques des plus importants clients de ServiceMax.

McKinley Equipment: Delighting Customers With ServiceMax
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McKinley Equipment : ravir ses clients grâce à ServiceMax

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Regardez comment McKinley Equipment a implanté ServiceMax sur iPad pour améliorer la satisfaction leurs clients.

Peavey Home Performance: ServiceMax Case Study
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Peavey Performance

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Regardez comment toute la société Peavey Home Performance utilise ServiceMax pour atteindre une croissance record dans l'industrie du CVC, y compris en utilisant l'iPad pour prendre des vidéos ou des photos, gagnant la confiance et la tranquillité d'esprit des clients.

Spotlight On: Field Ready Mobile
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Spotlight sur une application conçue pour le terrain : Field Ready Mobile

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Regardez comment Field Ready Mobile de ServiceMax peut aider votre organisation, et vos dirigeants et vos techniciens sur le terrain

Unleash The Power of Field Service
Vidéo
Débloquez le potentiel et la puissance du Field Service

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Votre organisation entière tire-t-elle profit de la puissance du Field Service ? Découvrez comment les entreprises dynamisent les ventes, le marketing, la recherche et le développement, et plus encore, en faisant des données et des techniciens du service sur le terrain un élément clé de leur stratégie.