Vidéos

Future of Service: IBA Worldwide

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IBA Worldwide manufactures medical equipment for cancer diagnosis and treatment. Hear from Adeline Decraene, CMMS Product Owner, about how ServiceMax is used to keep their critical machines running.

Westmor Customer Story

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Westmor has been a ServiceMax customer for over 10 years and continues adopting new ServiceMax products to increase efficiency and reduce admin time while improving customer and employee satisfaction.

ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

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Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.

ServiceMax Live: ServiceMax at PTC LiveWorx 23

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Watch this ServiceMax Live to learn why you should attend LiveWorx and what you can expect while there.

ServiceMax Live: Complex vs. Simple Field Service Management

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Watch this ServiceMax Live episode to hear from Aly Pinder, IDC on the growing complexity of field service management.

ServiceMax Live: 2023 Predictions - A Year of Change for Field Service

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Watch this ServiceMax Live episode to hear 4 predictions for field service from our Global Customer Transformation team.

Swisslog Leverages ServiceMax Asset 360 for Digital Transformation

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Heinrich Luthi, Head of Customer Service, explains the vision of predictive maintenance and IoT, and how Swisslog aims to deliver data-driven results and exceptional customer value with ServiceMax.

ServiceMax Live: Field Service Excellence Requires a Closer Look

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Watch our recent ServiceMax Live episode to learn about IDC’s perspective on Build vs Buy.

ServiceMax Live: Connect with ServiceMax and Accenture

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Watch our recent ServiceMax Live episode to learn about our partner Accenture and their experience with ServiceMax.

Discover the Secret to a Successful Digital Transformation Journey

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Watch Aly Pinder, Program Director of Service Innovation & Connected Products at IDC, discuss how better cross-team alignment helps drive successful digital transformations for asset-centric companies.

ServiceMax Live: Connect Service Teams in Real Time with Zinc

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Watch our recent ServiceMax Live episode to learn about how service teams can use Zinc to connect and collaborate efficiently.

Why Our Service Business Should Not Be Set in Stone

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Watch Coen Jeuken's keynote from the Field Service Forum in Stockholm in which he gives his audience a thought-provoking impulse to think about one-size-fits-all processes within the digital transformation journey and expectations from the customer base.

ServiceMax Live : Points forts de la dernière étude de Harvard Business Review Analytic Services sur l'asset centricity.

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Dans notre épisode de ServiceMax-Live, nous vous apportons une vue d’ensemble sur la nouvelle étude de Harvard Business Review Analytic Services sur le thème de « l'Asset Centricity » et de son impact sur la transformation numérique.

ServiceMax Live: Learn About the Power of Asset Data

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Watch our ServiceMax Live episode to learn about the power of asset data and its uses for personas outside traditional field service.

ServiceMax Live: Learn What’s New in Engage and Service Board

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Learn about new features and what’s on the roadmap, how Engage and Service Board are working in lockstep with other ServiceMax products, and customer use cases & scenarios.

ServiceMax Remote Triage Demo: Powered by Aquant

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With Remote Triage, service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Watch this demo of ServiceMax Remote Triage in action.

ServiceMax Live: Learn About the Newly Released IDC MarketScapes

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Learn about the 4 distinct areas IDC covers within Service Lifecycle Management, ServiceMax’s placements and strengths in each MarketScape, and the importance of asset-centricity for manufacturers.

ServiceMax Live: Lowry Solutions Empowers Service, Sales, and Marketing

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Learn how Lowry Solutions partnered with Salesforce, ServiceMax and Bolt Data to extend their field service offerings, empower their sales team, arm their marketing team with key service asset data, as they increase revenue, reduce costs, and remove silos.

Enhancing Sales and Service Interactions

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See how Asset 360 enhances sales to service interactions with Service Contract APIs, and how Renewal Insights can help sales and account teams drive upsells and renewals.

Service Analytics

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Learn how the Winter '22 Release of Asset 360 can provide service leaders with the data they need with Service Analytics, powered by Tableau CRM.

ServiceMax Live: ServiceMax Acquires LiquidFrameworks

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We are excited to officially welcome the LiquidFrameworks team to ServiceMax! ServiceMax will incorporate the FieldFX product suite from LiquidFrameworks into the ServiceMax portfolio alongside its Asset 360 and ServiceMax Core offerings.

ServiceMax Live: Eastman Kodak Talks Customer-Centricity & Harnessing Asset Data

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Eastman Kodak is in the midst of a digital transformation. The company is leveraging technology to drive business efficiency, break down silos, and create a customer-centric business model. With Asset 360, the service teams are bringing data and action together to deliver better outcomes for their customers.

Maximize On Demand

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Access content from Maximize - the premier event for Field Service Management. Choose from over 30 different breakout sessions to find topics that are important for you and your business. Plus, you'll gain access to the keynotes!

ServiceMax Live: Scale Up Your Service Business: Asset 360 Summer ‘21

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In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams’ efficiency and work quality.

Customer Story: Tecpetrol

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Tecpetrol, an energy leader serving the Latin America region, has chosen ServiceMax to help them improve efficiency across their service business in areas like contractor and work order management.

Asset 360: Service Contracts (Spring '21)

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ServiceMax's Asset 360 for Salesforce's Service Contracts stop revenue leakage with increased visibility into warranties and contracts.

Asset 360: Service Process Manager (SPM) Transactions (Spring '21)

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ServiceMax's Asset 360 for Salesforce's SPM Transactions reduce effort to build & support asset-centric business processes.

Asset 360: Product Service Campaigns (Spring '21)

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Efficiently manage recalls, tech bulletins, product upgrades & modifications at a lower cost. Leverage processes with a high level of automation to minimize related costs & deliver a great customer experience. Track execution of corrective actions on the asset level for compliance purposes

Product Video Series: Everything You Need to Know About Asset 360

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Natively built on Salesforce Field Service, Asset 360 delivers complete visibility into assets in the field so companies can maximize asset performance and differentiate with service. We’ve created a series of videos that tell you everything you need to know about Asset 360 for Salesforce.

ServiceMax Live: 2021 Chief Service Officer Report

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Sumair Dutta, Daniel Brabec, and Sara Cerruti discuss some of the top priorities for CSOs in 2020, a few of their favorite takeaways from the report, and what they would invest in if they were a Chief Service Officer.

ServiceMax Live: Asset 360 Spring ’21 is here!

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The latest installment of the ServiceMax and Salesforce partnership delivers innovations that drive value for our customers by focusing on three tenets: visibility, asset uptime and profitability.

ServiceMax Engage en action

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Découvrez comment ServiceMax Engage améliore les relations avec les clients et l'exécution des services. ServiceMax Engage est une application mobile intuitive qui met en relation les organisations de service sur le terrain avec les propriétaires et les opérateurs d'équipements pour accroître la visibilité du service, améliorer l'expérience du client final et garantir la qualité des données relatives aux équipements.

ServiceMax Live: Maximize 2021

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Maximize is right around the corner! We’re looking forward to hearing from our customers, seeing the ServiceMax product roadmap, and jumping on the Peloton bike for a pre-event ride.

ServiceMax Live: Make the Most of Maximize

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In this episode, Liz Carter and Mohan Rajagopalan highlight some of our upcoming Maximize speakers and sessions, as well as share a few tips for making the most of a virtual event.

ServiceMax Live: 2021 Trends for Field Service

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Liz Carter, Kieran Notter and Daniel Brabec cover trends we saw in 2020 and what we predict to see more of (and less of) in 2021.

ServiceMax Live: Frost & Sullivan Market Leadership Award

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In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management.

Asset 360: Now Generally Available

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Thank you to all the ServiceMaxers and to the Salesforce Ohana for your work on the world’s most complete field service solution.

Asset 360: ServiceMax & Salesforce

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We're combining 3 decades of expertise to deliver the world’s most complete field service offering.

Asset 360: The Most Complete Field Service Solution

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ServiceMax Asset 360 for Salesforce is the only end-to-end field service solution that covers the full service delivery chain.

Asset 360: A 360-Degree View

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Field service organizations need asset data to keep the world running. ServiceMax Asset 360 for Salesforce maximizes equipment uptime, reduces maintenance costs, and helps you adopt outcome-based strategies.

ServiceMax Live: Schneider Electric Talks Asset Data & Pandemic Readiness

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Stacey Epstein and Jerome Soltani, SVP of US Services at Schneider Electric, discuss asset data, outcome-based service, and how Schneider’s digital transformation prepared them for the pandemic.

Hyster-Yale & ServiceMax: Transforming Materials Handling

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Hyster-Yale Group and ServiceMax are building and implementing a system of record for equipment that tracks, measures, and compares data across Hyster-Yale’s dealer network. Together, we are transforming the materials handling industry, one service call at a time.

ServiceMax Live: Manage Field Change Orders with ServiceMax Core

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In our ServiceMax Core 20.2 product release, we deliver key innovations to help service organizations tackle challenges around field change orders.

ServiceMax Live: Asset 360 for Salesforce

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Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

ServiceMax Live: ServiceMax Earns a Top Score

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We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

Customer Story: Thermo Fisher Scientific

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Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

ServiceMax Live: Leaders for the 5th Consecutive Time

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ServiceMax has been a Leader in Gartner’s Magic Quadrant for Field Service Management since 2014. Being 100% focused on field service is incredibly important to us, and we look forward to continuing to innovate for our customers in asset-centric industries.

Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running

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From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines—and the world—running, every single day. Listen to how our customers' equipment impacts our employees' everyday lives.

Customer Story: Hexagon Manufacturing Intelligence

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Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. As a leader in metrology and manufacturing, Hexagon provides solutions that utilize data from design, engineering, production, and metrology to make manufacturing smarter.

ServiceMax Live: How Compac Ensures a Safe Food Supply

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Darrell Smithson, VP of global services at Compac, joined ServiceMax Live to discuss remote support, their use of ServiceMax, and the importance of a strong technology foundation.

ServiceMax Live: Ingenuity in the Time of COVID-19

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Liz Carter, Alvaro Pombo, CEO of ProntoForms, and John Carroll, CEO of Service Council™, discuss the importance of ingenuity and care during a global pandemic.

Customer Story: Exide Technologies

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Exide Technologies is a market leader of stored electrical-energy solutions for the transportation and industrial markets. With ServiceMax, Exide is looking to move to an outcome-based service model and will focus on delivering power, not just batteries.

ServiceMax Live: The 2020 CSO Report

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Liz Carter, Sumair Dutta, and Daniel Brabec discuss the relevance of our Chief Service Officer report in today's environment.

ServiceMax Live: The Power of Communication

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Liz Carter and her guests, including Sean Jordan from BioTek, discuss how real-time communication plays a role in achieving your business goals, keeping your workforce & customers safe, & boosting employee morale.

ServiceMax Live: How the Med Device Industry Is Pivoting to Address COVID-19

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Field service organizations are working harder than ever to keep the world running, especially those in the medical, life science, & pharma industries.

ServiceMax Live: 20.1 Product Release

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Liz Carter and Joseph June discuss our Mobile Activity Space and Project Scheduling - two new asset-driven features that come out of our 20.1 release.

ServiceMax Live: IDC MarketScape Parts Management

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Liz Carter & Susan Tonkin discuss what makes us a leader in IDC’s 2019 - 2020 IDC MarketScape for Worldwide Manufacturing Field Service Management.

ServiceMax Live: Plans for 2020

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From analyst coverage to customer stories, we're discussing a variety of topics this year! Have an episode idea? Want to be a guest? Comment on our post!

ServiceMax Live: 2020 Field Service Predictions

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Liz Carter & Sumair Dutta take a look back at what we saw in 2019 in the field service industry and make predictions around what's to come in 2020.

ServiceMax Live: Dreamforce 2019 Recap

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We're talking about our partnership with Salesforce, the Cloud Information Model, AI in our products, and more!

ServiceMax Live: Anil Pai from Tata Consultancy Service

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Live from Dreamforce 2019, Anil discusses who TCS is, the impact of service on the business, and how they're striving for diversity at TCS.

ServiceMax Live: 19.3 Product Release

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The 19.3 release delivers new features and enhancements that help your workforce be more effective. Live from Dreamforce 2019, product experts Joseph June & Gabriele Bodda are here to tell us more.

ServiceMax Live: IDC MarketScape

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ServiceMax was positioned in the Leaders category in the newest IDC MarketScape, which covers the worldwide market for Manufacturing Field Service Management. Liz is joined by analyst expert Susan Tonkin.

ServiceMax Live: Russ Hammond from LiftOne

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During LiftOne's pursuit of being a trusted partner, they found service visibility was a pain point for their customers. They took this as an opportunity to use digital experiences to change that, and ended up improving customer experience as well as increasing process efficiency. Thanks for sharing your experience, Russ! #Maximize19

ServiceMax Live: Customer Experience Panel & CSO Summit Recap

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Steve Nava, Sean Jordan, and William Pfleger are giving us a sneak peek into what they're covering during their customer experience panel. Following their conversation, Sumair Dutta is recaping our Chief Summit Officer event, which brought together our community of CSOs. #Maximize19

ServiceMax Live: Mike Rowe from Dirty Jobs

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Executive Producer and Host #MikeRowe has done some of the most difficult, interesting, and sometimes messy jobs alongside our American workforce! We're excited to hear from Mike during #Maximize19 Live as he discusses his new book, The Way I Heard It.

ServiceMax Live: Shahar Chen from Aquant

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With Aquant, customers are improving first time resolution, optimizing service team performance, and driving exceptional customer experiences. Shahar is here to share how Aquant is leading the industry with #AI technology.

ServiceMax Live: Jeffrey Roth from Tata Consultancy Services & Mansell Nelson from ProntoForms

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Jeff is here to tell us a little more about TCS, the kind of value their customers are finding, and about a time where ServiceMax helped them #keeptheworldrunning. We also have Mansell, who’s diving into how ProntoForms technology augments ServiceMax’s platform.

ServiceMax Live: Womens' Networks & the Equipment Trends Panel

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Stacey Epstein, Robb Origer from DISH, and Cathy Klein from Sensormatic are discussing the value of women's networks, how to get one started, and the impact to the field service industry they can have. Following their conversation, we're bringing up some of our #Maximize19 speakers!

ServiceMax Live: Strategy, Roadmap, & Investments for the Future

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Where are we going? Amit Jain and John Stetic are giving us a sneak peek of our product strategy and some of our investments for the future. Since we’re #customerobsessed, we need to be product obsessed too. #Maximize19

ServiceMax Live: Workforce Trends Panel

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Aly Pinder from IDC, Charlie King from Cincinnati Bell, and Stephen McPhee from Millipore Sigma just came off the keynote stage, where they discussed trends affecting field service teams, innovations in employee empowerment, and strategies to deliver the next level of workforce productivity. #Maximize19

ServiceMax Live: Kicking Off Maximize Chicago

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Liz Carter, Neil Barua, and Stacey Epstein are kicking off our first ServiceMax Live, #Maximize19 edition. Neil and Stacey are giving you insight into the agenda, a preview of guest speakers, and what they're looking forward to throughout the event.

ServiceMax Live: 19.2 Product Release

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ServiceMax 19.2 improves technician productivity with automation. Learn more about 19.2, as well as our focus on innovation from Amit Jain and John Stetic.

ServiceMax Live: Global Maximize Tour

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Learn more about our global Maximize program from Liz Carter and Stacey Epstein. We're stopping in Bologna, London, Chicago, Tokyo, and Sydney this year!

ServiceMax Live: The 2019 Impact Report

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Each year, we survey customers to better understand how real-world organizations benefit from field service management technology, and to discover areas where even the most-advanced organizations could improve. Learn more from Sumair Dutta and Liz Carter!

ServiceMax Live: Welcome to our show!

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At ServiceMax, we're always looking for new ways to connect and engage with customers & field service experts. We're looking forward to connecting with all of you on LinkedIn Live!

Announcing 200 Million Assets Under Management by ServiceMax

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ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

Zinc Product Overview

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Secure communication purpose-built for service teams. When service technicians are at the job, they need answers fast. Zinc secure, real-time app provides messaging so teams can get answers and share information instantly.

Zinc + ServiceMax Integration

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Zinc and ServiceMax's integrated solution streamlines work order completion by connecting ServiceMax data to the app that technicians use to communicate with each other every day. Technicians can now create seamless conversations within the context of ServiceMax work orders, accounts, installed products and contacts. See how it works.

ServiceMax Product Overview Video

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Zinc Hotline Groups

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Zinc provides the ability to set up groups to acts as a hotline for teams to get immediate answers when on the job. Setting up a Hotline group is a great way to get immediate help from a central team. Members of the Hotline effectively take the next inbound request for help and conduct a 1:1 conversation to handle the issue. Hotline groups are great to help mitigate the number of emails, phone calls or rogue Zinc conversations a group of people may be getting to solve problems.

DISH fait appel à Zinc pour optimiser l'expérience client

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In order to power real-time connections between field teams working on DISH as well as KB Home, Samsung and Amazon products, and office-based support teams, DISH turned to Zinc’s All Mode Communication Platform. Today, DISH’s thousands-strong service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service. At DISH, success doesn't just happen—it takes the right connections, powered through Zinc.

Schneider Electric Sustainability Strategy

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Field service management is a key enabler of its sustainability strategy, which has reduced Schneider’s paper utilisation by 70 per cent. The company is also using field service management to provide a feedback loop with its R&D team, shaping future design considerations. Likewise, Schneider Electric products are also ecodesigned and, depending upon their specific nature, are designed around repairability, ease of dismantle and recyclability with field service and sustainability objectives in mind.

Customer Video: Schneider Electric

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Schneider Electric is leading the digital transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. ServiceMax has been deployed in 80+ countries and is being used today by more than 8000 end users. They have 1000 sales specialists fully dedicated to service, more than 4000 field service technicians, 3000 users in customer care centers with access to install base knowledge and more than 8 million assets have been qualified to be monetized.

Vidéo client en français : GE Power Services

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GE Power Service fournit des services industriels au secteur de l’énergie, qu’il s’agisse de turbines à gaz, de turbines à vapeur ou même d’alternateurs. Afin de gérer la plus grande base installée au monde, une équipe d’experts surveille des milliers d’actifs en temps réel. Avec cette équipe, composée de 1 500 techniciens de terrain et de 500 travailleurs sous-traitants, GE Power Services Europe est essentielle pour que l'électricité continue de circuler dans toute la région.

ServiceMax Asset Service Management

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Customer Story: Nilfisk

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Nilfisk is one of the world’s largest manufacturers of professional industrial cleaning machines. For over 100 years, the company has worked on an extensive range of premium cleaning products and a trusted aftermarket offering to the professional market. Some of their main product lines include floor care equipment and a wide range of domestic vacuum cleaner.

Asset Service Management 2018 avec Aly Pinder, analyste chez IDC

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IDC prévoit que d'ici à 2020, environ 20 % des services seront fournis par des sous-traitants. Dans cette vidéo de 2 min, Aly Pinder, directeur de programme chez IDC, décrit les fondements d’une externalisation réussie des travaux de maintenance sur le terrain. Faisant référence à son étude et recherche complète, il explique que le fait de travailler avec des sous-traitants va au-delà de la simple transmission des demandes d'intervention aux techniciens. Il indique également ce que les départements de service doivent savoir pour réussir.

Asset Service Management 2018 avec Aly Pinder, analyste chez IDC

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Aly Pinder d'IDC, directeur du programme pour l'innovation des services et les produits connectés, discute de l'avenir de l'exécution du service pour les exploitants d'actifs.

ServiceMax for Aircraft Maintenance

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GE Digital has taken aircraft maintenance, repair and overhaul to a totally new level of performance, efficiency and safety with the ServiceMax agnostic software for Aircraft maintenance. Built from the highly regarded and award winning ServiceMax software, it is designed to optimize the maintenance, repair and overhaul technician activities as they connect with facilities, assets and customers.

A Day in the Life of a Nilfisk Technician (sous-titres disponibles)

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We joined a service visit with a Nilfisk technician and saw how they are using ServiceMax field service software to increase customer satisfaction, machine uptime and increase technician productivity.

Customer Story: Xylem

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As a leader in global water technology, Xylem is committed to developing innovative technology solutions to tackle the world’s water challenges. Their products and services move, treat, analyze, monitor, and return water to the environment in a variety of markets including agriculture, environment, and food and beverage.

Partner Story: Jitterbit

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Jitterbit is the solution of choice for ServiceMax users that need to integrate field service management processes with any other in-house or cloud-based systems. Jitterbit can quickly and easily integrate scheduling, work order management, dispatch, warranty, and SLAs with ERP and CRM systems, giving ServiceMax users access to key field service data from any app. Integrating ServiceMax gives enterprises and their field technicians the ability be better prepared, make smarter decisions, serve more customers, and increase revenue and customer satisfaction by optimizing end-to-end field service operations.

Témoignage client: Pitney Bowes

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Pitney Bowes est une société technologique mondiale qui fabrique et offre des solutions et des produits innovants pour plus de 1,5 million de clients dans le monde du commerce. Ils ont environ 600 techniciens en Amérique du Nord et en Europe, et ils sont convaincus qu'il est essentiel d'avoir sur place des techniciens de terrain expérimentés, compétents et de qualité avec leurs clients. La gestion des interventions de service sur le terrain est un département essentiel pour Pitney Bowes. Il joue un rôle crucial dans la fidélisation des clients. Dans de nombreux cas, le technicien de service sur le terrain est le seul visage de l'organisation, le seul qui est sur place avec le client.

Customer Story: Neisa Nordic

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The leading third party service provider in the Nordics, Neisa Nordic delivers outstanding service to all of their partners which include, Toshiba, HP and Lexmark. And when a new system was needed for their service operations in 2016, Neisa Nordic chose ServiceMax and has been impressed with time to value.

Customer Story: Compac, Customer Experience

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Compac designs, installs, and maintains end-to-end fruit sourcing machines that reduce labor and improve accuracy and consistency, and provide market compliance and traceability for over 700 people in more than 40 countries.

Customer Story: Compac, Proactive Service

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How can we move to more consistent global service with a consistent delivery mechanism and become more proactive with our customers versus reactive? That's the question Compac focused on as they began to work with ServiceMax.

ServiceMax for Wind Power

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Wind service technicians are one of the fastest-growing jobs, but they don’t always have the tools they need to get the job done. It’s high time to empower wind techs with technology as advanced as the turbines they service. Watch this video, shot onsite at a wind farm, to learn more about how ServiceMax for Wind Power can elevate service outcomes.

Témoignage client : Domino UK

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Domino UK, une filiale de Brother Industries Limited, est l'un des plus grands fabricants de solutions d'impression industrielle et numérique au monde. Ils se concentrent sur le codage des données, le marquage des produits, la sérialisation, l'impression variable et l'étiquetage sur les articles de tous les jours.

Témoignage client : Baker Hughes, une entreprise GE

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Baker Hughes, une société GE, est une entreprise à part entière qui couvre tous les segments de l'industrie pétrolière et gazière. Leurs solutions en amont, intermédiaires et en aval sont utilisées dans plus de 120 pays et aident les clients à réduire leur empreinte écologique. L'esprit industriel numérique de BHGE vise à apporter une énergie plus sûre et plus abordable non seulement à ses clients, mais au monde entier.

Témoignage client : Baker Hughes, une entreprise GE, Turbomachinery Services

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Témoignage client : GE Power Services (sous-titres disponibles en français)

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GE Power Services est un leader mondial dans la production d'électricité. Leurs technologies innovantes et leurs offres numériques contribuent à rendre l'énergie plus abordable, fiable, accessible et durable dans le monde entier.

Moments phares de Maximize 2017

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Découvrez les moments phares de Maximize 2017 dans cette courte vidéo

Découvrez le partenaire de ServiceMax Infomill

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Découvrez le partenaire de ServiceMax Pronto Forms

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Découvrez le partenaire de ServiceMax PwC

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L’alliance entre GE Digital et PwC aide les entreprises qui ont de nombreux actifs à bénéficier des avantages de la puissance de l'Internet industriel pour se transformer en entreprise numérique florissante. Nous appliquons une expérience approfondie des affaires, de l'industrie et de la technologie pour aider les clients à concevoir et mettre en œuvre la meilleure stratégie numérique possible. Notre solution Connected Field Service (Gestion des Services Connectée), alimentée par ServiceMax, est conçue avec toutes les capacités numériques et mobiles nécessaires pour transformer votre département du SAV.

Vidéo client : Chair-A-Medics

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Chair-A-Medics offre des services de nettoyage de qualité, une maintenance préventive, des réparations mécaniques et un service de rembourrage des fauteuils inclinables dans les hôpitaux et les cliniques. La société compte actuellement plus de 1 000 clients et cherche à croître de façon exponentielle au cours de la prochaine année avec l'aide de ServiceMax.

Vidéo client : Marel

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Marel est l'un des principaux fournisseurs mondiaux d'équipements, de systèmes et de services avancés pour les équipements industriels de la fabrication du poisson, de la viande et de la volaille dont le siège se trouve en Islande. À la suite d'une série d'acquisitions, Marel devait normaliser ses opérations mondiales de services sur le terrain dans plusieurs divisions et zones géographiques et, en 2015, il s'est tourné vers ServiceMax.

Vidéo client : GE Healthcare

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Les clients attendent que GE Healthcare étende son offre de services numériques, sache parfaitement l'état réel de leurs équipements et fournisse un SAV prédictif. ServiceMax aide GE Healthcare à surpasser les attentes de leurs clients à chaque étape de la chaîne.

ServiceMax : Conçue pour le terrain, Validée par les techniciens

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ServiceMax a été conçu spécifiquement pour le terrain. ServiceMax est le leader du Field Service. Les clients le disent, les partenaires le disent, les analystes le disent. ServiceMax a été Conçue pour le terrain, Validée par les techniciens!

Vidéo client : ShotSpotter

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Chez ServiceMax, notre mission est d'aider nos clients à améliorer leur efficacité, à améliorer la sécurité et la conformité et à générer de nouvelles sources de recettes. Découvrez comment ShotSpotter utilise ServiceMax pour gérer des techniciens sous-traitants, augmenter l'efficacité de leur prestation de services et, en fin de compte, ravir leurs clients.

Vidéo client : Traka (Groupe Assa Abloy)

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Ayant commencé leur transformation numérique des Services avec ServiceMax début 2017, Traka augmente déjà la satisfaction de ses clients et la productivité de leurs techniciens, tout en gagnant en visibilité sur l'ensemble des produits installés, des contrats de service et des nouvelles opportunités de vente (leads). Regardez la vidéo pour en apprendre plus.

Entretien avec les dirigeants de ServiceMax sur l'Acquisition de GE

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Découvrez pourquoi les responsables de SAV choisissent une planification automatique et comment ServiceMax aide à résoudre les problèmes de planification les plus difficiles

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Témoignage client : Elekta

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Elekta comprend l'opportunité d'un service de terrain connecté et utilise cette technologie depuis une dizaine d'années pour différencier son activité de service et accélérer le traitement de ses produits.

Vidéo Client : Elekta

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Vidéo client : SPP Pumps

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Regardez Damian Hudson, Directeur de l'IT chez SPP Pumps, expliquer quelques-uns des avantages que sa société a observé de la mise en œuvre de ServiceMax.

Témoignage client : Fluid Management

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Vidéo client : MilliporeSigma

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Voyez comment Millipore Sigma a transformé ses opérations de service sur le terrain avec ServiceMax. Les responsables de service chez Millipore Sigma parlent dans cette vidéo de leur processus de sélection d'une application de gestion des services sur site et de l'implémentation de ServiceMax.

Service Performance Metrics (Indicateurs clés de Performance)

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Augmentez les recettes et la rentabilité des services grâce à des indicateurs de service de terrain pertinents. ServiceMax a utilisé l'expertise acquise en travaillant avec des centaines entreprises pour définir les indicateurs de service sur le terrain qui relient chaque type d'entreprise.

Témoignage client : Luminex

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Vidéo client : Sony

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Regardez la vidéo pour en savoir plus sur la manière dont Sony utilise ServiceMax et accède à toutes les données importantes pour améliorer les performances.

Vidéo client : Inspecta

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Regardez comment le groupe Inspecta a décidé et mis en place ServiceMax pour améliorer leurs opérations de services

Vidéo Client : Enphase Energy

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Découvrez comment Enphase utilise ServiceMax pour gérer leurs opérations de Field Service

Vidéo client : McKinley Equipment

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Voyez comment McKinley utilise ServiceMax pour avoir des données clés en main à tout moment et répondre aux besoins de leurs clients

Vidéo client : Service2

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Regardez Kate Lovery décrire les avantages que Service2 a observer de l'utilisation de ServiceMax.

Customer Story: Topcon

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Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.

Vidéo client : Westmor

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Regardez comment Westmor a mis en place ServiceMax pour répondre à leurs besoins et les amener à un nouveau niveau de professionnalisme.

Spotlight sur le chiffre d'affaires du SAV et la rentabilité

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Augmenter le chiffre d'affaires des services et la rentabilité est un besoin crucial de chaque département de service. Apprenez-en plus à ce sujet avec le PDG de ServiceMax, Dave Yarnold, et quelques des plus importants clients de ServiceMax.

McKinley Equipment : ravir ses clients grâce à ServiceMax

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Regardez comment McKinley Equipment a implanté ServiceMax sur iPad pour améliorer la satisfaction leurs clients.

Peavey Performance

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Regardez comment toute la société Peavey Home Performance utilise ServiceMax pour atteindre une croissance record dans l'industrie du CVC, y compris en utilisant l'iPad pour prendre des vidéos ou des photos, gagnant la confiance et la tranquillité d'esprit des clients.

Spotlight sur une application conçue pour le terrain : Field Ready Mobile

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Regardez comment Field Ready Mobile de ServiceMax peut aider votre organisation, et vos dirigeants et vos techniciens sur le terrain

Débloquez le potentiel et la puissance du Field Service

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Votre organisation entière tire-t-elle profit de la puissance du Field Service ? Découvrez comment les entreprises dynamisent les ventes, le marketing, la recherche et le développement, et plus encore, en faisant des données et des techniciens du service sur le terrain un élément clé de leur stratégie.