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Asset 360: Now Generally Available
Video
Asset 360: Now Generally Available

201118

Thank you to all the ServiceMaxers and to the Salesforce Ohana for your work on the world’s most complete field service solution.

Asset 360: ServiceMax & Salesforce
Video
Asset 360: ServiceMax & Salesforce

201118

We're combining 3 decades of expertise to deliver the world’s most complete field service offering.

Asset 360: The Most Complete Field Service Solution
Video
Asset 360: The Most Complete Field Service Solution

201117

ServiceMax Asset 360 for Salesforce is the only end-to-end field service solution that covers the full service delivery chain.

Asset 360: A 360-Degree View
Video
Asset 360: A 360-Degree View

201117

Field service organizations need asset data to keep the world running. ServiceMax Asset 360 for Salesforce maximizes equipment uptime, reduces maintenance costs, and helps you adopt outcome-based strategies.

Video
ServiceMax Live: Schneider Electric Talks Asset Data & Pandemic Readiness

201014

Stacey Epstein and Jerome Soltani, SVP of US Services at Schneider Electric, discuss asset data, outcome-based service, and how Schneider’s digital transformation prepared them for the pandemic.

Hyster-Yale & ServiceMax: Transforming Materials Handling
Video
Hyster-Yale & ServiceMax: Transforming Materials Handling

200930

Hyster-Yale Group and ServiceMax are building and implementing a system of record for equipment that tracks, measures, and compares data across Hyster-Yale’s dealer network. Together, we are transforming the materials handling industry, one service call at a time.

Video
ServiceMax Live: Manage Field Change Orders with ServiceMax Core

200929

In our ServiceMax Core 20.2 product release, we deliver key innovations to help service organizations tackle challenges around field change orders.

Video
ServiceMax Live: Asset 360 for Salesforce

200922

Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

Video
ServiceMax Live: ServiceMax Earns a Top Score

200917

We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

Customer Story: Thermo Fisher Scientific
Video
Customer Story: Thermo Fisher Scientific

200810

  • Life Science & Medical Equipment

Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

Video
ServiceMax Live: Leaders for the 5th Consecutive Time

200720

ServiceMax has been a Leader in Gartner’s Magic Quadrant for Field Service Management since 2014. Being 100% focused on field service is incredibly important to us, and we look forward to continuing to innovate for our customers in asset-centric industries.

Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running
Video
Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running

200717

From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines—and the world—running, every single day. Listen to how our customers' equipment impacts our employees' everyday lives.

Customer Story: Hexagon Manufacturing Intelligence
Video
Customer Story: Hexagon Manufacturing Intelligence

200713

  • Mechanical or Industrial Manufacturing

Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. As a leader in metrology and manufacturing, Hexagon provides solutions that utilize data from design, engineering, production, and metrology to make manufacturing smarter.

Video
ServiceMax Live: How Compac Ensures a Safe Food Supply

200623

Darrell Smithson, VP of global services at Compac, joined ServiceMax Live to discuss remote support, their use of ServiceMax, and the importance of a strong technology foundation.

Video
ServiceMax Live: Ingenuity in the Time of COVID-19

200612

Liz Carter, Alvaro Pombo, CEO of ProntoForms, and John Carroll, CEO of Service Council™, discuss the importance of ingenuity and care during a global pandemic.

Customer Story: Exide Technologies
Video
Customer Story: Exide Technologies

200605

  • Oil & Energy

Exide Technologies is a market leader of stored electrical-energy solutions for the transportation and industrial markets. With ServiceMax, Exide is looking to move to an outcome-based service model and will focus on delivering power, not just batteries.

Video
ServiceMax Live: The 2020 CSO Report

200519

Liz Carter, Sumair Dutta, and Daniel Brabec discuss the relevance of our Chief Service Officer report in today's environment.

Video
ServiceMax Live: The Power of Communication

200506

Liz Carter and her guests, including Sean Jordan from BioTek, discuss how real-time communication plays a role in achieving your business goals, keeping your workforce & customers safe, & boosting employee morale.

Customer Story: Tandem
Video
Customer Story: Tandem

200427

Tandem is one of Australia’s large workforce management organizations. Through their workforce design & delivery capabilities, they currently manage over 2,900 subcontracting companies who employ over 5,000 workers across several industries.

Video
ServiceMax Live: How the Med Device Industry Is Pivoting to Address COVID-19

200417

Field service organizations are working harder than ever to keep the world running, especially those in the medical, life science, & pharma industries.

Video
ServiceMax Live: 20.1 Product Release

200312

Liz Carter and Joseph June discuss our Mobile Activity Space and Project Scheduling - two new asset-driven features that come out of our 20.1 release.

Video
ServiceMax Live: IDC MarketScape Parts Management

200206

Liz Carter & Susan Tonkin discuss what makes us a leader in IDC’s 2019 - 2020 IDC MarketScape for Worldwide Manufacturing Field Service Management.

Video
ServiceMax Live: Plans for 2020

200204

From analyst coverage to customer stories, we're discussing a variety of topics this year! Have an episode idea? Want to be a guest? Comment on our post!

Video
How Zinc Benefits Telecommunications Companies

200127

Do your technicians have a fast, easy way to reach an expert when faced with a problem they've never seen before while on a job? What about coordinating a part swap to prevent a repeat visit? Check out Zinc's latest demo video to see the ways telecommunication companies like DISH are using Zinc to solve problems in real time, increase employee engagement, and deliver a great customer experience.

Video
How Zinc Benefits Utility Companies

200127

Could a real-time communication app be the way your crews prevent maintenance fixes from becoming life-threatening issues? You might be surprised by the impact that instant answers have on the day-to-day operations of utility crews. Watch our latest video to see example use-cases that utility companies like Exelon are using to drive efficiency, avert potential disasters, and improve the employee experience.

Video
ServiceMax Live: 2020 Field Service Predictions

200114

Liz Carter & Sumair Dutta take a look back at what we saw in 2019 in the field service industry and make predictions around what's to come in 2020.

Video
ServiceMax Live: Dreamforce 2019 Recap

200114

We're talking about our partnership with Salesforce, the Cloud Information Model, AI in our products, and more!

Video
ServiceMax Live: Anil Pai from Tata Consultancy Service

200114

Live from Dreamforce 2019, Anil discusses who TCS is, the impact of service on the business, and how they're striving for diversity at TCS.

Video
ServiceMax Live: 19.3 Product Release

200114

The 19.3 release delivers new features and enhancements that help your workforce be more effective. Live from Dreamforce 2019, product experts Joseph June & Gabriele Bodda are here to tell us more.

Video
ServiceMax Live: IDC MarketScape

200114

ServiceMax was positioned in the Leaders category in the newest IDC MarketScape, which covers the worldwide market for Manufacturing Field Service Management. Liz is joined by analyst expert Susan Tonkin.

Video
ServiceMax Live: Customer Experience Panel & CSO Summit Recap

191022

Steve Nava, Sean Jordan, and William Pfleger are giving us a sneak peek into what they're covering during their customer experience panel. Following their conversation, Sumair Dutta is recaping our Chief Summit Officer event, which brought together our community of CSOs. #Maximize19

Video
ServiceMax Live: Mike Rowe from Dirty Jobs

191022

Executive Producer and Host #MikeRowe has done some of the most difficult, interesting, and sometimes messy jobs alongside our American workforce! We're excited to hear from Mike during #Maximize19 Live as he discusses his new book, The Way I Heard It.

Video
ServiceMax Live: Shahar Chen from Aquant

191022

With Aquant, customers are improving first time resolution, optimizing service team performance, and driving exceptional customer experiences. Shahar is here to share how Aquant is leading the industry with #AI technology.

Video
ServiceMax Live: Jeffrey Roth from Tata Consultancy Services & Mansell Nelson from ProntoForms

191022

Jeff is here to tell us a little more about TCS, the kind of value their customers are finding, and about a time where ServiceMax helped them #keeptheworldrunning. We also have Mansell, who’s diving into how ProntoForms technology augments ServiceMax’s platform.

Video
ServiceMax Live: Russ Hammond from LiftOne

191022

During LiftOne's pursuit of being a trusted partner, they found service visibility was a pain point for their customers. They took this as an opportunity to use digital experiences to change that, and ended up improving customer experience as well as increasing process efficiency. Thanks for sharing your experience, Russ! #Maximize19

Video
ServiceMax Live: Womens' Networks & the Equipment Trends Panel

191022

Stacey Epstein, Robb Origer from DISH, and Cathy Klein from Sensormatic are discussing the value of women's networks, how to get one started, and the impact to the field service industry they can have. Following their conversation, we're bringing up some of our #Maximize19 speakers!

Video
ServiceMax Live: Strategy, Roadmap, & Investments for the Future

191022

Where are we going? Amit Jain and John Stetic are giving us a sneak peek of our product strategy and some of our investments for the future. Since we’re #customerobsessed, we need to be product obsessed too. #Maximize19

Video
ServiceMax Live: Eric Yilmaz from Tandem

191021

Eric Yilmaz and Tandem Corp are digitizing service & empowering contractors / a diverse workforce to delight customers across #telecommunications & insurance industries in Australia. #Maximize19

Video
ServiceMax Live: Workforce Trends Panel

191021

Aly Pinder from IDC, Charlie King from Cincinnati Bell, and Stephen McPhee from Millipore Sigma just came off the keynote stage, where they discussed trends affecting field service teams, innovations in employee empowerment, and strategies to deliver the next level of workforce productivity. #Maximize19

Video
ServiceMax Live: Kicking Off Maximize Chicago

191021

Liz Carter, Neil Barua, and Stacey Epstein are kicking off our first ServiceMax Live, #Maximize19 edition. Neil and Stacey are giving you insight into the agenda, a preview of guest speakers, and what they're looking forward to throughout the event.

Video
ServiceMax Live: 19.2 Product Release

190918

ServiceMax 19.2 improves technician productivity with automation. Learn more about 19.2, as well as our focus on innovation from Amit Jain and John Stetic.

Video
ServiceMax Live: Global Maximize Tour

190912

Learn more about our global Maximize program from Liz Carter and Stacey Epstein. We're stopping in Bologna, London, Chicago, Tokyo, and Sydney this year!

Video
ServiceMax Live: The 2019 Impact Report

190815

Each year, we survey customers to better understand how real-world organizations benefit from field service management technology, and to discover areas where even the most-advanced organizations could improve. Learn more from Sumair Dutta and Liz Carter!

Video
ServiceMax Live: Welcome to our show!

190808

At ServiceMax, we're always looking for new ways to connect and engage with customers & field service experts. We're looking forward to connecting with all of you on LinkedIn Live!

Announcing 200 Million Assets Under Management by ServiceMax
Video
Announcing 200 Million Assets Under Management by ServiceMax

190613

ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

Zinc Product Overview
Video
Neil Barua - Gartner Magic Quadrant 2019

190423

Video
Zinc Product Overview

190422

Secure communication purpose-built for service teams. When service technicians are at the job, they need answers fast. Zinc secure, real-time app provides messaging so teams can get answers and share information instantly.

Contextual Conversations with Zinc + ServiceMax
Video
Zinc + ServiceMax Integration

190421

Zinc and ServiceMax's integrated solution streamlines work order completion by connecting ServiceMax data to the app that technicians use to communicate with each other every day. Technicians can now create seamless conversations within the context of ServiceMax work orders, accounts, installed products and contacts. See how it works.

Product Overview Demo
Video
Panoramica della piattaforma ServiceMax

190403

Video
Zinc Hotline Groups

190313

Zinc provides the ability to set up groups to acts as a hotline for teams to get immediate answers when on the job. Setting up a Hotline group is a great way to get immediate help from a central team. Members of the Hotline effectively take the next inbound request for help and conduct a 1:1 conversation to handle the issue. Hotline groups are great to help mitigate the number of emails, phone calls or rogue Zinc conversations a group of people may be getting to solve problems.

DISH Enlists Zinc to Optimize the Customer Experience
Video
DISH Enlists Zinc to Optimize the Customer Experience

190313

In order to power real-time connections between field teams working on DISH as well as KB Home, Samsung and Amazon products, and office-based support teams, DISH turned to Zinc’s All Mode Communication Platform. Today, DISH’s thousands-strong service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service. At DISH, success doesn't just happen—it takes the right connections, powered through Zinc.

Customer Video: Schneider Electric
Video
Schneider Electric Sustainability Strategy

190301

Field service management is a key enabler of its sustainability strategy, which has reduced Schneider’s paper utilisation by 70 per cent. The company is also using field service management to provide a feedback loop with its R&D team, shaping future design considerations. Likewise, Schneider Electric products are also ecodesigned and, depending upon their specific nature, are designed around repairability, ease of dismantle and recyclability with field service and sustainability objectives in mind.

Customer Video: Schneider Electric
Video
Customer Video: Schneider Electric

190205

  • Oil & Energy

Schneider Electric is leading the digital transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. ServiceMax has been deployed in 80+ countries and is being used today by more than 8000 end users. They have 1000 sales specialists fully dedicated to service, more than 4000 field service technicians, 3000 users in customer care centers with access to install base knowledge and more than 8 million assets have been qualified to be monetized.

Customer Video: GE Power Services - France
Video
Customer Video: GE Power Services - France

190108

  • Oil & Energy

GE Power Service provides services for the energy sector, it can be gas turbines, steam turbines or even alternators. In order to manage the world’s largest installed base, a team of experts monitors thousands of assets in real-time. With this team, which consists of 1500 field technicians and 500 contractor workers, GE Power Services Europe is essential to keeping the electricity flowing throughout the region.

Partner Video: Nintex (Sean Hogan)
Video
Partner Video: Nintex (Sean Hogan)

181218

Nintex Drawloop DocGen® extends and enhances ServiceMax’s value by providing enterprise document creation capability from within ServiceMax. DocGenTM allows field service companies to easily and dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures…even when field service personnel are offline. DocGenTM also seamlessly integrates with Nintex forms and workflows to route your document through creation and approval with ease.

ServiceMax Asset Service Management
Video
ServiceMax Asset Service Management

181213

Customer Video 2: Nilfisk
Video
Customer Story: Nilfisk

181106

Nilfisk is one of the world’s largest manufacturers of professional industrial cleaning machines. For over 100 years, the company has worked on an extensive range of premium cleaning products and a trusted aftermarket offering to the professional market. Some of their main product lines include floor care equipment and a wide range of domestic vacuum cleaner.

2018 Contractor Management with IDC Analyst Aly Pinder
Video
2018 Contractor Management with IDC Analyst Aly Pinder

181102

IDC predicts that by 2020 about 20% of service will be delivered by contractors.
In this 2min video, Aly Pinder, Program Director at IDC outlines the cornerstones of successfully outsourcing field service work to contractors. Referring to his full research note, he touches on how working with them is more than just handing off work orders to third-party technicians, and what service organization need to be aware of.

2018 Asset Service Management with IDC Analyst Aly Pinder
Video
2018 Asset Service Management with IDC Analyst Aly Pinder

181101

IDC's Aly Pinder, Program Director for Service Innovation & Connected Products, discusses the future of service execution for asset operators.

ServiceMax for Aircraft Maintenance
Video
ServiceMax for Aircraft Maintenance

181030

GE Digital has taken aircraft maintenance, repair and overhaul to a totally new level of performance, efficiency and safety with the ServiceMax agnostic software for Aircraft maintenance. Built from the highly regarded and award winning ServiceMax software, it is designed to optimize the maintenance, repair and overhaul technician activities as they connect with facilities, assets and customers.

CST: Nilfisk Ride Along Denmark
Video
A Day in the Life of a Nilfisk Technician

181024

We joined a service visit with a Nilfisk technician and saw how they are using ServiceMax field service software to increase customer satisfaction, machine uptime and increase technician productivity.

CST: Xylem 2018 Helena Sundqvist
Video
Customer Story: Xylem

181019

As a leader in global water technology, Xylem is committed to developing innovative technology solutions to tackle the world’s water challenges. Their products and services move, treat, analyze, monitor, and return water to the environment in a variety of markets including agriculture, environment, and food and beverage.

ServiceMax Contracts and Entitlements
Video
ServiceMax Service Contracts and Entitlements Demo

181009

Partner Video: Jitterbit
Video
Partner Story: Jitterbit

180816

Jitterbit is the solution of choice for ServiceMax users that need to integrate field service management processes with any other in-house or cloud-based systems. Jitterbit can quickly and easily integrate scheduling, work order management, dispatch, warranty, and SLAs with ERP and CRM systems, giving ServiceMax users access to key field service data from any app. Integrating ServiceMax gives enterprises and their field technicians the ability be better prepared, make smarter decisions, serve more customers, and increase revenue and customer satisfaction by optimizing end-to-end field service operations.

Partner Video: Nintex
Video
Partner Story: Nintex

180816

Nintex DocGen™ extends and enhances ServiceMax’s value by providing enterprise document creation capability from within ServiceMax. DocGen™ allows field service companies to easily and dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures…even when field service personnel are offline. DocGen™ also seamlessly integrates with Nintex forms and workflows to route your document through creation and approval with ease.

Maxpert Series: IoT Connected Field Service
Video
Deep Dive on ServiceMax IoT Architecture and Data Strategies

180806

Maxpert Series - Preventive Maintenance
Video
Customer Story: Pitney Bowes

180731

Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. Field service is a critical organization for PB. In many cases, the field service person is the only face of the organization, the only one who is on-site with the customer.

Maxpert Series: Inspection and Testing
Video
Ispezione e Analisi

180629

Maxpert Series: Oil & Gas and Chemical Facilities
Video
Oil & Gas e Strutture Chimiche

180629

Customer Story Video: Metso
Video
Customer Story: Metso

180611

Metso is a global industrial company that offers a variety of service and equipment for the sustainable processing and flow of natural resources in the aggregates, gas, mining, oil, paper, process, pulp, and recycling industries.

Customer Story Video: Neisa Nordic
Video
Customer Story: Neisa Nordic

180405

The leading third party service provider in the Nordics, Neisa Nordic delivers outstanding service to all of their partners which include, Toshiba, HP and Lexmark. And when a new system was needed for their service operations in 2016, Neisa Nordic chose ServiceMax and has been impressed with time to value.

Customer Story Video: Compac, Customer Experience
Video
Customer Story: Compac, Customer Experience

180321

Compac designs, installs, and maintains end-to-end fruit sourcing machines that reduce labor and improve accuracy and consistency, and provide market compliance and traceability for over 700 people in more than 40 countries.

Customer Story Video: Compac, Proactive Service
Video
Customer Story: Compac, Proactive Service

180321

How can we move to more consistent global service with a consistent delivery mechanism and become more proactive with our customers versus reactive? That's the question Compac focused on as they began to work with ServiceMax.

ServiceMax Customer Video: Domino
Video
ServiceMax for Wind Power

180320

Wind service technicians are one of the fastest-growing jobs, but they don’t always have the tools they need to get the job done. It’s high time to empower wind techs with technology as advanced as the turbines they service. Watch this video, shot onsite at a wind farm, to learn more about how ServiceMax for Wind Power can elevate service outcomes.

ServiceMax Customer Video: Domino
Video
Storia di successo: Domino UK

180309

Domino UK, società controllata da Brother Industries Limited, è uno dei maggiori produttori di soluzioni industriali e digitali per la stampa. Il loro focus sono codifica dei dati, marcatura dei prodotti, serializzazione, stampa variabile ed etichettatura degli articoli di uso quotidiano.

Maxpert Series - Preventive Maintenance
Video
How ServiceMax Advances Preventive Maintenance for Cost-Effective, Proactive Service

180223

ServiceMax Customer Story: Baker Hughes, a GE Company, Turbomachinery Services
Video
Customer Story: Baker Hughes, a GE company, Turbomachinery Services

180202

Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

ServiceMax Customer Video: Baker Hughes, a GE company
Video
Customer Story: Baker Hughes, a GE company

180119

Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

Maxpert Series: How to Improve Parts Visibility and Availability with ServiceMax
Video
How to Improve Parts Visibility and Availability with ServiceMax

180116

ServiceMax Customer Video: Enphase Energy
Video
Customer Story: Enphase Energy

180108

Enphase Energy’s goal is to provide technology solutions that make clean energy accessible, reliable, and affordable to all. Their products include the world’s first microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase has shipped over 16 million microinverters, and more than 500,000 residential and commercial systems have been launched in over 100 countries around the world.

ServiceMax Customer Video: GE Power Services
Video
Customer Story: GE Power Services

180105

GE Power Services is a world leader in power generation. Their innovative technologies and digital offerings assist in making power more affordable, reliable, accessible and sustainable across the globe.

Maximize 2017 - Highlights
Video
Maximize 2017 - Highlights

180103

Partner Video: Infomill
Video
Partner Story: Infomill

171201

Partner Video: ProntoForms
Video
Partner Story: ProntoForms

171201

Maxpert Series: Digital Oilfield Operations
Video
Digital Oilfield Operations

171130

Maxpert Series: Oilfield Service Delivery
Video
Oilfield Service Delivery

171130

Partner Video: PwC
Video
PARTNER STORY: PwC

171130

PwC's GE Digital Alliance helps today's asset-intensive companies harness the power of the Industrial Internet to transform into thriving digital businesses. We apply deep business, industry, and technology experience to help clients architect and operationalize the right digital strategy. Our Connected Field Services (CFS) solutions, powered by ServiceMax, are designed with the digital and mobile capabilities needed to transform your service organization.

ServiceMax Overview Product Video
Video
ServiceMax Overview Product Video

171129

ServiceMax Customer Video - Chair-A-Medics
Video
Customer Story: Chair-A-Medics

171120

Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.

Maxpert Series: How to Integrate ServiceMax with Your ERP
Video
How to Integrate ServiceMax with ERP

171115

Customer Video: Marel
Video
Customer Story: Marel

171017

Marel is a leading global provider of advanced equipment, systems and services to the fish, meat and poultry industries headquartered in Iceland. Following a series of acquisitions, Marel needed to standardise their global field service operations across multiple divisions and geographies and in 2015 they turned to ServiceMax.

Customer Story: GE Healthcare
Video
Customer Story: GE Healthcare

171002

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

ServiceMax - Field Born, Field Tested
Video
ServiceMax - Field Born, Field Tested

170919

ServiceMax was born in the field. From the C Suite to the job site, ServiceMax is the leader. Customers say it, Clients say it, Partners say it. ServiceMax is Field Born, Field Tested!

Maxpert Series: Integrating with ServiceMax
Video
Patterns and Practices for Successful ServiceMax Integration

170906

Maxpert Series: Entitlements
Video
Maxpert Video - Entitlements

170821

ServiceMax provides a simple, flexible way to manage all of your contract and warranty entitlements, evaluates them automatically based on rules and keeps them in one place for easy access for support and service teams, even if they are offline in the field.

ServiceMax Customer Video: ShotSpotter
Video
Customer Story: ShotSpotter

170813

At ServiceMax, our mission is to help customers drive efficiency, improve safety and compliance, and unleash new revenue streams. See how ShotSpotter uses ServiceMax to manage third-party technicians, increase efficiencies in service delivery and ultimately, delight their customers.

Video
Installed Base App

170804

Installed Base App Demo on iPad

Maxpert Service Performance Metrics
Video
How to Gain Instant Business Insights with Service Performance Metrics

170804

v6_Traka Customer Video
Video
Customer Story: Traka (part of Assa Abloy)

170731

Having started their ServiceMax journey in early 2017, Traka are already increasing customer satisfaction and the productivity of their technicians as well as gaining visibility across the whole organisation around installed base, service contracts and upsell opportunities. Watch the video to learn more.

Maxpert Series - SFM
Video
How to Deliver Business Workflows On-Demand With Service Flow Manager

170728

ServiceMax Executive Interviews: GE Acquisition
Video
ServiceMax Executive Interviews: GE Acquisition

170712

ServiceMax executive interviews with Scott Berg, Athani Krishna and Rei Kasai responding to customer questions about the GE acquisition – how ServiceMax fits into the GE corporate strategy, our plans to integrate with GE's digital platforms and our near-term product roadmap.

ServiceMax Digital Transformation
Video
Digital Transformation of Service is Critical for Business Growth

170608

Maxpert Video Series - Daniel Bennett
Video
Why Service Leaders Choose Automatic Scheduling and How ServiceMax Solves Even the Hardest Scheduling Problems

170414

Maxpert Video White Board Series - Amit Jain
Video
Why Installed Products Data is Crucial for Business and How ServiceMax Increases Visibility

170414

White Board Sessions
Video
Why Sync is a Hard Problem and How ServiceMax Excels Offline

170414

ServiceMax Customer Video - Cube GB LTD
Video
Customer Story: QubeGB

170322

QubeGB deployed ServiceMax in June 2016 and have seen great results since. Hear what Mussy Kurt-Elli, CEO at QubeGB to learn about the benefits that QubeGB has seen by rolling out ServiceMax.

ServiceMax Customer Video - Elekta
Video
Customer Story: Elekta

170125

Elekta understands the opportunity for connected field service and has been using this technology for the past decade to help differentiate their service business and expedite the way their products are being serviced.

Connected Field Service Customer Case Study - Elekta
Video
Customer Story: Elekta

170103

SPP Pumps Final Cut
Video
Customer Story: SPP Pumps

161010

Watch Damian Hudson, Head of IT at SPP Pumps explain some of the benefits his company is seeing as a result of implementing ServiceMax.

Customer Story: Fluid Management
Video
Customer Story: Fluid Management

160915

Case Study - Video - MilliporeSigma
Video
Customer Story: MilliporeSigma

160907

See how Millipore Sigma transformed field service with ServiceMax. Service managers at Millipore Sigma discuss their process in selecting a field service application and the resulting implementation of ServiceMax.

Keeps-the-world-Running-Maximize-2016
Video
ServiceMax Keeps the World Running

160818

Field service keeps the world running, and it's powered by ServiceMax

ServiceMax-Service-Performance-Metrics
Video
Service Performance Metrics

160611

Boost service revenue and profitability with insightful field service metrics. ServiceMax has used the expertise gleaned from working with more than 400 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy.

Liftech: ServiceMax Customer Video
Video
Customer Story: Liftech

160601

A lot of field service technicians are disconnected. Many don’t have the information they need in order to be able to do their job. ServiceMax gives technicians self-sufficiency and helps drive more revenue through improving the customer relationship.

Mindray: ServiceMax Customer Video
Video
Customer Story: Mindray

160531

Diane Casini, Manager of Service Operations for Mindray discusses how ServiceMax integrates into their existing operations. ServiceMax gives her visibility into vital metrics like renewal rates and work order volumes through dashboards.

Luminex_ ServiceMax Customer Video
Video
Customer Story: Luminex

160530

ServiceMax Customer Testimonials - LitePoint
Video
Customer Story: LitePoint

160530

Driving service as an innovative part of the company

ServiceMax Service Parts and Reverse Logistics Demo
Video
ServiceMax Service Parts and Reverse Logistics Demo

160530

See how ServiceMax's service parts and reverse logistics capabilities ensure timely repairs, delighted customers and optimal inventory levels. Whether you employ a field service or depot repair strategy, when something goes wrong with a product in the field, you need to address the issue quickly.

ServiceMax Service Contract Management Demo
Video
ServiceMax Service Contract Management Demo

160530

See how ServiceMax's Service Contract capabilities can help you manage your customer's entitlements, contracts and warranties, and ensure you never give away service for free.

ServiceMax Advanced Scheduling Demo
Video
ServiceMax Advanced Scheduling Demo

160530

Connected Field Service
Video
Connected Field Service

160330

ServiceMax Customer Video: Sony
Video
Customer Story: Sony

160310

Watch the video to learn more about how Sony utilizes ServiceMax and accesses data to drive improvements.

Testimonial - Inspecta Edit 04
Video
Customer Story: Inspecta

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Watch how Inspecta Group decided and implemented ServiceMax to meet these needs.

ServiceMax & Enphase Energy
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Customer Story: Enphase Energy

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See how Enphase is utilizing ServiceMax for their needs.

Customer Story: McKinley Equipment
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Customer Story: McKinley Equipment

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See how McKinley utilizes ServiceMax to have data on hand at all times and meet their other field service needs.

Service2 - Customer Story
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Customer Story: Service2

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Watch Kate Lovery describe the benefits Service2 received.

ServiceMax Customer Video - Topcon Medical Systems
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Customer Story: Topcon

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Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.

ServiceMax Customer Video - Westmor
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Customer Video - Westmor

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Watch how Westmor implemented ServiceMax to meet their needs and brings them to a new level of professionalism.

Spotlight On: Service Revenue and Profitability
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Spotlight On: Service Revenue and Profitability

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Increasing service revenue and profitability is a need at the forefront of every service organization. Learn more about this from ServiceMax CEO Dave Yarnold and some of ServiceMax's biggest clients.

McKinley Equipment: Delighting Customers With ServiceMax
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McKinley Equipment: Delighting Customers With ServiceMax

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Watch how McKinley Equipment implemented ServiceMax on the iPad to improve customer satisfaction in the field.

Peavey Home Performance: ServiceMax Case Study
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Customer Story: Peavey Performance

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Watch how the whole Peavey Home Performance company uses ServiceMax to reach record growth in the HVAC industry, including using the iPad to take videos or photos, gaining customers' trust and peace of mind.

Spotlight On: Field Ready Mobile
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Spotlight On: Field Ready Mobile

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Watch how Field Ready Mobile with ServiceMax can help your organization, hear leaders and techs in the field use it, and how this field service software can help bring continuity.

Unleash The Power of Field Service
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Unleash The Power of Field Service

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Is your entire organization leveraging the power of field service? Hear how companies are powering sales, marketing, R&D and more by making field service data and technicians a key part of their strategy.

Streamline Delivery of Every Type of Service
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ServiceMax Work Order Management Demo

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Watch this video to see how Work Order Management from ServiceMax enables service organizations to optimize workflow for different types of service, reduce repair times with collaboration and troubleshooting, control inventory costs with parts management, and keep service profitable through unmatched customer service.