Log In

Ready to learn more? We've got plenty of resources to help you dig in deeper.

Case Study
GE Healthcare

180420

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

Case Study
QubeGB

180405

Covering 98% of the UK, QubeGB's vision is to be the service provider of choice by bringing together best practices and technology with their full trained, customer focused workforce.

Case Study
Medical Equipment Customer Stories

180308

During the last 10 years, Life Sciences and Medical Equipment companies have partnered with ServiceMax to achieve 100% reliability, grow revenue, and maintain compliance of life’s most critical assets. Read our success stories.

Case Study
GE Aviation On Wing Support

180221

GE Aviation On Wing Support saw excellent service outcomes after implementing ServiceMax, including reduced errors and increased productivity.

Case Study
PAC

180111

PAC chose ServiceMax to continually build upon their strength in customer support using a Field Service Management platform that added value to their customers now and into the future.

Case Study
Global Mining Leader

170831

A global leader in mining equipment manufacturing and services embarked on the road to digital transformation.

Case Study
GE Oil & Gas Optimizes Field Service Utilization With ServiceMax

170320

  • Industrial Equipment
  • Energy & Utility

GE Oil & Gas knew it could create visibility with ServiceMax. It was already using the platform to improve efficiency in several other profit and loss centers (P&Ls), including GE Aviation, Energy Management, Healthcare, and Power & Water.

Case Study
Panalytical B.V.

170221

For Netherlands based PANalytical B.V. field service plays a critical role in maintaining high customer satisfaction scores and minimising downtime on a product range which includes highly valuable assets, such as x-ray diffractometers and XRF spectrometers.

Case Study
Lumenis

161109

  • Life Sciences & Medical Equipment

Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.

Case Study
SPP Pumps

161017

  • Energy & Utility

SPP Pumps, a leading manufacturer of pump equipment, shrunk its invoice cycle from 14 to 1 day and improved cash flow.

Case Study
Elekta

161003

  • Life Sciences & Medical Equipment

Elekta, a major manufacturer of medical technologies, achieved more efficient and cost-effective service with IoT Connected Field Service.

Case Study
Inspecta

160921

  • Industrial Equipment

Inspecta, a global testing, inspection and certification company, improved global project coordination with cloud and mobile solutions from ServiceMax.

Case Study
Fourteen IP Communications

160920

  • Communications & High-Tech

Fourteen IP Communications telecom solutions provider cut technician admin time by 100 hours per week.

Case Study
Medivators

160823

  • Life Sciences & Medical Equipment

Medivators, medical equipment manufacturer, delivered proactive service through IoT and sped up billing cycle from 14 to 1 day for improved cash flow.

Case Study
Molecular Devices

160823

  • Life Sciences & Medical Equipment

Molecular Devices medical equipment manufacturer improved service delivery and customer satisfaction.

Case Study
Luminex

160812

  • Life Sciences & Medical Equipment

Luminex, a life sciences and biotech testing company, decreased invoice cycle from 27 to 2 days and increased customer satisfaction scores to the high 90s.

Case Study
McKinley Elevator: Connected Field Service

160525

  • Lifts

McKinley, elevators and lifts maker, grew its business by offering proactive equipment maintenance with IoT.

Case Study
Tyco Integrated Security

160323

  • Residential & Commercial Services

Tyco, a leading security solutions provider, improved customer service and gained complete visibility into installed base.

Case Study
Mechdyne

150426

  • Communications & High-Tech

Mechdyne, a leader in AV and IT services, improved first time fix rates to 70% and saw a sharp increase in customer satisfaction.

Case Study
Topcon

150426

  • Life Sciences & Medical Equipment

Topcon medical device manufacturer achieved 10% increase in service revenue.

Case Study
Nautilus

150426

  • Residential & Commercial Services

Nautilus, a residential services company, sped up invoicing from 1 week to 2 hours and improved cash flow.

Case Study
Westmor

150426

  • Energy & Utility

Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.

Case Study
Skedaddle

150320

  • Residential & Commercial Services

Skedaddle, a wildlife control company, beat its competition with a 20% increase in deals closed and 22% increase in revenue.

Case Study
Samsa Mechanical

150320

  • Residential & Commercial Services

Samsa Medical, an HVAC services company, increased billable hours by 20% and achieved complete visibility of the service business.

Case Study
James Automation

150320

  • Residential & Commercial Services

James Automation, the maker of gate systems, increased revenue by 30% with mobile tools.

Case Study
McKinley Equipment

150320

  • Lifts

McKinley, elevator and lifts maker, increased service revenue by 38% and improved first time fix rates from 50% to 82%.

Case Study
Kinetico

150320

  • Energy & Utility

Kinetico, a water treatment company, cut resolution time in half and achieved full visibility of success metrics.

Case Study
Solta Medical

150320

  • Life Sciences & Medical Equipment

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.