ServiceMax from GE Digital

Case Studies

Case Study: Topcon

100% Transparency Leads to Service Profitability

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Case Study

PAC

180111

PAC chose ServiceMax to continually build upon their strength in customer support using a Field Service Management platform that added value to their customers now and into the future.

Case Study

Global Mining Leader

170831

A global leader in mining equipment manufacturing and services embarked on the road to digital transformation.

Case Study

GE Oil & Gas Optimizes Field Service Utilization With ServiceMax

170320

  • Industrial Equipment
  • Energy & Utility

GE Oil & Gas knew it could create visibility with ServiceMax. It was already using the platform to improve efficiency in several other profit and loss centers (P&Ls), including GE Aviation, Energy Management, Healthcare, and Power & Water.

Case Study

Panalytical B.V.

170221

For Netherlands based PANalytical B.V. field service plays a critical role in maintaining high customer satisfaction scores and minimising downtime on a product range which includes highly valuable assets, such as x-ray diffractometers and XRF spectrometers.

Case Study

Lumenis

161109

  • Life Sciences & Medical Equipment

Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.

Case Study

SPP Pumps

161017

  • Energy & Utility

SPP Pumps, a leading manufacturer of pump equipment, shrunk its invoice cycle from 14 to 1 day and improved cash flow.

Case Study

Elekta

161003

  • Life Sciences & Medical Equipment

Elekta, a major manufacturer of medical technologies, achieved more efficient and cost-effective service with IoT Connected Field Service.

Case Study

Inspecta

160921

  • Industrial Equipment

Inspecta, a global testing, inspection and certification company, improved global project coordination with cloud and mobile solutions from ServiceMax.

Case Study

Fourteen IP Communications

160920

  • Communications & High-Tech

Fourteen IP Communications telecom solutions provider cut technician admin time by 100 hours per week.

Case Study

Medivators

160823

  • Life Sciences & Medical Equipment

Medivators, medical equipment manufacturer, delivered proactive service through IoT and sped up billing cycle from 14 to 1 day for improved cash flow.

Case Study

Molecular Devices

160823

  • Life Sciences & Medical Equipment

Molecular Devices medical equipment manufacturer improved service delivery and customer satisfaction.

Case Study

Luminex

160812

  • Life Sciences & Medical Equipment

Luminex, a life sciences and biotech testing company, decreased invoice cycle from 27 to 2 days and increased customer satisfaction scores to the high 90s.

Case Study

McKinley Elevator: Connected Field Service

160525

  • Lifts

McKinley, elevators and lifts maker, grew its business by offering proactive equipment maintenance with IoT.

Case Study

Tyco Integrated Security

160323

  • Residential & Commercial Services

Tyco, a leading security solutions provider, improved customer service and gained complete visibility into installed base.

Case Study

Mechdyne

150426

  • Communications & High-Tech

Mechdyne, a leader in AV and IT services, improved first time fix rates to 70% and saw a sharp increase in customer satisfaction.

Case Study

Topcon

150426

  • Life Sciences & Medical Equipment

Topcon medical device manufacturer achieved 10% increase in service revenue.

Case Study

Nautilus

150426

  • Residential & Commercial Services

Nautilus, a residential services company, sped up invoicing from 1 week to 2 hours and improved cash flow.

Case Study

Westmor

150426

  • Energy & Utility

Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.

Case Study

Skedaddle

150320

  • Residential & Commercial Services

Skedaddle, a wildlife control company, beat its competition with a 20% increase in deals closed and 22% increase in revenue.

Case Study

Samsa Mechanical

150320

  • Residential & Commercial Services

Samsa Medical, an HVAC services company, increased billable hours by 20% and achieved complete visibility of the service business.

Case Study

James Automation

150320

  • Residential & Commercial Services

James Automation, the maker of gate systems, increased revenue by 30% with mobile tools.

Case Study

McKinley Equipment

150320

  • Lifts

McKinley, elevator and lifts maker, increased service revenue by 38% and improved first time fix rates from 50% to 82%.

Case Study

Kinetico

150320

  • Energy & Utility

Kinetico, a water treatment company, cut resolution time in half and achieved full visibility of success metrics.

Case Study

Solta Medical

150320

  • Life Sciences & Medical Equipment

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.