During the last 10 years, Life Sciences and Medical Equipment companies have partnered with ServiceMax to achieve 100% reliability, grow revenue, and maintain compliance of life’s most critical assets. Read our success stories.
GE Aviation On Wing Support saw excellent service outcomes after implementing ServiceMax, including reduced errors and increased productivity.
PAC chose ServiceMax to continually build upon their
strength in customer support using a Field Service Management platform that added value to their customers
now and into the future.
A global leader in mining equipment manufacturing and services embarked on
the road to digital transformation.
GE Oil & Gas knew it could create visibility with ServiceMax. It
was already using the platform to improve efficiency in several
other profit and loss centers (P&Ls), including GE Aviation,
Energy Management, Healthcare, and Power & Water.
For Netherlands based PANalytical B.V. field service plays a critical role in maintaining high customer satisfaction scores and minimising downtime on a product range which includes highly valuable assets, such as x-ray diffractometers and XRF spectrometers.
Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.
SPP Pumps, a leading manufacturer of pump equipment, shrunk its invoice cycle from 14 to 1 day and improved cash flow.
Elekta, a major manufacturer of medical technologies, achieved more efficient and cost-effective service with IoT Connected Field Service.
Inspecta, a global testing, inspection and certification company, improved global project coordination with cloud and mobile solutions from ServiceMax.
Fourteen IP Communications telecom solutions provider cut technician admin time by 100 hours per week.
Medivators, medical equipment manufacturer, delivered proactive service through IoT and sped up billing cycle from 14 to 1 day for improved cash flow.
Molecular Devices medical equipment manufacturer improved service delivery and customer satisfaction.
Luminex, a life sciences and biotech testing company, decreased invoice cycle from 27 to 2 days and increased customer satisfaction scores to the high 90s.
McKinley, elevators and lifts maker, grew its business by offering proactive equipment maintenance with IoT.
Tyco, a leading security solutions provider, improved customer service and gained complete visibility into installed base.
Mechdyne, a leader in AV and IT services, improved first time fix rates to 70% and saw a sharp increase in customer satisfaction.
Topcon medical device manufacturer achieved 10% increase in service revenue.
Nautilus, a residential services company, sped up invoicing from 1 week to 2 hours and improved cash flow.
Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.
Skedaddle, a wildlife control company, beat its competition with a 20% increase in deals closed and 22% increase in revenue.
Samsa Medical, an HVAC services company, increased billable hours by 20% and achieved complete visibility of the service business.
James Automation, the maker of gate systems, increased revenue by 30% with mobile tools.
McKinley, elevator and lifts maker, increased service revenue by 38% and improved first time fix rates from 50% to 82%.
Kinetico, a water treatment company, cut resolution time in half and achieved full visibility of success metrics.
Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.