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Case Study
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power is a world leader in its industry and provides almost one-third of the world’s power generation capacity. And that doesn’t just include the equipment to power it; GE Power also provides services for its equipment. Their team of experts monitors thousands of power assets in real-time.

Case Study
Pitney Bowes

180726

  • Information Technology & Business Services
  • NAM
  • Global

Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. They have around 600 technicians across North America and Europe, and they believe it’s vital to have an empowered, educated, excellent field service technician on-site with their customers.

Case Study
ShotSpotter

180705

  • Security
  • NAM
  • Global

The teams at ShotSpotter pick up the sound of gunshots, analyze it to eliminate false-positives, and alert authorities to the precise location. But for the system to work, ShotSpotter’s network of sensors must always be listening—a job that falls to the company’s field service team.

Case Study
GE Healthcare

180420

  • Life Science & Medical Equipment
  • Global
  • NAM

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

Case Study
QubeGB

180405

  • Information Technology & Business Services
  • EMEA

Covering 98% of the UK, QubeGB's vision is to be the service provider of choice by bringing together best practices and technology with their full trained, customer focused workforce.

Case Study
Medical Equipment Customer Stories

180308

  • Life Science & Medical Equipment
  • Global

During the last 10 years, Life Sciences and Medical Equipment companies have partnered with ServiceMax to achieve 100% reliability, grow revenue, and maintain compliance of life’s most critical assets. Read our success stories.

Case Study
GE Aviation On Wing Support

180221

  • Aviation
  • NAM
  • Global

GE Aviation On Wing Support saw excellent service outcomes after implementing ServiceMax, including reduced errors and increased productivity.

Case Study
PAC

180111

  • Oil & Energy
  • NAM
  • Global

PAC chose ServiceMax to continually build upon their strength in customer support using a Field Service Management platform that added value to their customers now and into the future.

Case Study
Global Mining Leader

170831

  • Mechanical or Industrial Manufacturing
  • Global

A global leader in mining equipment manufacturing and services embarked on the road to digital transformation.

Case Study
Baker Hughes, a GE Company Optimizes Field Service Utilization With ServiceMax

170320

  • Oil & Energy
  • NAM
  • Global

BHGE knew it could create visibility with ServiceMax. It was already using the platform to improve efficiency in several other profit and loss centers (P&Ls), including GE Aviation, Energy Management, Healthcare, and Power & Water.

Case Study
Panalytical B.V.

170221

  • Mechanical or Industrial Manufacturing
  • NAM
  • Global

For Netherlands based PANalytical B.V. field service plays a critical role in maintaining high customer satisfaction scores and minimising downtime on a product range which includes highly valuable assets, such as x-ray diffractometers and XRF spectrometers.

Case Study
Lumenis

161109

  • Life Science & Medical Equipment
  • Global
  • EMEA

Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.

Case Study
SPP Pumps

161017

  • Mechanical or Industrial Manufacturing
  • Global
  • EMEA

SPP Pumps, a leading manufacturer of pump equipment, shrunk its invoice cycle from 14 to 1 day and improved cash flow.

Case Study
Elekta

161003

  • Life Science & Medical Equipment
  • Global
  • NAM

Elekta, a major manufacturer of medical technologies, achieved more efficient and cost-effective service with IoT Connected Field Service.

Case Study
Inspecta

160921

  • Mechanical or Industrial Manufacturing
  • EMEA

Inspecta, a global testing, inspection and certification company, improved global project coordination with cloud and mobile solutions from ServiceMax.

Case Study
Fourteen IP Communications

160920

  • Information Technology & Business Services
  • Global
  • EMEA

Fourteen IP Communications telecom solutions provider cut technician admin time by 100 hours per week.

Case Study
Medivators

160823

  • Life Science & Medical Equipment
  • NAM
  • Global

Medivators, medical equipment manufacturer, delivered proactive service through IoT and sped up billing cycle from 14 to 1 day for improved cash flow.

Case Study
Molecular Devices

160823

  • Life Science & Medical Equipment
  • Global
  • NAM

Molecular Devices medical equipment manufacturer improved service delivery and customer satisfaction.

Case Study
Luminex

160812

  • Life Science & Medical Equipment
  • NAM
  • Global

Luminex, a life sciences and biotech testing company, decreased invoice cycle from 27 to 2 days and increased customer satisfaction scores to the high 90s.

Case Study
McKinley Elevator: Connected Field Service

160525

  • Building & Construction
  • NAM

McKinley, elevators and lifts maker, grew its business by offering proactive equipment maintenance with IoT.

Case Study
Tyco Integrated Security

160323

  • Security
  • NAM

Tyco, a leading security solutions provider, improved customer service and gained complete visibility into installed base.

Case Study
Mechdyne

150426

  • Information Technology & Business Services
  • NAM

Mechdyne, a leader in AV and IT services, improved first time fix rates to 70% and saw a sharp increase in customer satisfaction.

Case Study
Topcon

150426

  • Life Science & Medical Equipment
  • NAM
  • Global

Topcon medical device manufacturer achieved 10% increase in service revenue.

Case Study
Nautilus

150426

  • Building & Construction
  • NAM

Nautilus, a residential services company, sped up invoicing from 1 week to 2 hours and improved cash flow.

Case Study
Westmor

150426

  • Oil & Energy
  • NAM

Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.

Case Study
Samsa Mechanical

150320

  • Information Technology & Business Services
  • NAM

Samsa Mechanical, an HVAC services company, increased billable hours by 20% and achieved complete visibility of the service business.

Case Study
James Automation

150320

  • Building & Construction
  • EMEA

James Automation, the maker of gate systems, increased revenue by 30% with mobile tools.

Case Study
McKinley Equipment

150320

  • Building & Construction
  • NAM

McKinley, elevator and lifts maker, increased service revenue by 38% and improved first time fix rates from 50% to 82%.

Case Study
Kinetico

150320

  • Food Production
  • NAM

Kinetico, a water treatment company, cut resolution time in half and achieved full visibility of success metrics.

Case Study
Solta Medical

150320

  • Life Science & Medical Equipment
  • NAM

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.