Sie wollen mehr erfahren? Dann schauen Sie doch in unsere Bibliothek, wir haben viele, interessante, weiterführende Informationen, Videos, Abhandlungen, aufgezeichnete Webinar und vieles mehr für Sie.

(Wenn Sie Videos mit deutschen Untertiteln anschauen wollen, klicken Sie auf "CC" im rechten unteren Feld der Video-Systemleiste und wählen Sie "Deutsch")

Frost & Sullivan: 2023 Enabling Technology Leadership Award


Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

The Impact of Digital Transformation on Service Organizations


Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more.

2022 Gartner Critical Capabilities for Field Service Management Report


ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report. According to Gartner, ServiceMax is suitable for all use cases, most notably for equipment-centric and outcome-centric use cases.

Discover the Power of Asset Data Across the Organization


From the front-line to senior management, asset data visibility is critical to drive essential decision-making throughout the asset lifecycle and enables teams around the organization to perform their jobs more effectively.

IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation


In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.

Transforming Field Service with Emerging Technologies


WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.

Refining Digital Transformation through Asset Centricity


Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

The Power of Asset Data


Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations


ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.

The First Annual Chief Service Officer Report


Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.

Zurück zu den Service-Basics: 5 Grundlagen für die Digitale Servicetransformation


In diesem eBook stellen wir grundlegende Bereiche des Servicemanagements vor. Diese Grundlagen sind entscheidend, um eine höhere Transparenz und gleichzeitig eine höhere operative Effizienz und Servicequalität zu erzielen. Die richtige Umsetzung dieser Grundlagen ebnet den Weg zu Service Excellence und zukünftigen Innovationen.

The Asset Data Thread - The Evolving Role of Field Service


Bain & Company recently conducted a research to uncover details about the future of field service. In this POV, we share 6 major takeaways from the research and 10 actions organizations can prioritize to continue providing superior service.

Mit Asset-Daten eine Brücke zwischen Vertrieb und Service schlagen


Heutzutage werden vor Ort große Datenmengen gesammelt, und Tools wie Künstliche Intelligenz (KI) und Maschinelles Lernen (ML) ermöglichen es Serviceorganisationen, Modelle zu erstellen und Pläne für die vorausschauende Wartung der Maschinen vorzugeben, um so die Betriebszeit zu optimieren.

Bain Brief: Field Service Is Changing Rapidly. Can You Keep Up?


This global study explores the future of service, organization maturity, and trends across commercial, operations, and technology areas, as well as key challenges and enablers in the field service arena.

Emerging Technologies in Field Service


The CTOs, innovation leaders, and field service teams that put new, cutting-edge technologies into service last year have just scratched the surface of what these digital tools can accomplish. This special version of the annual “Emerging Technologies” field service report will explore the sophistication of field service teams’ technology programs, revealing how organizations are tracking the status and reliability of their assets while meeting customer demands for service using new software and hardware.

Der CSO-Report 2021: Umfassender Leitfaden für Chief Service Officers (CSO)


Im aktuellen CSO-Report haben wir für Sie die aus dem Austausch mit unserem weltweiten CSO-Netzwerk gewonnenen Einblicke zusammengestellt - die wichtigsten Themen, Initiativen, Herausforderungen und Chancen.

The Value of Integrations


Managing a large number and variety of integrations is critical to realizing the value of ServiceMax’s Field Service Management solutions. Serving as an execution platform, ServiceMax can – through integrations – provide the information needed by customer service agents, technicians and service engineers, back office support staff, procurement/supply chain personnel, and/or the finance team to effectively and efficiently perform their work. It is all about breaking through software silos to deliver the correct information to the right people in real time.

The Internet of Things & the Future of Field Service


The Internet of Things refers to the connectivity of physical devices (or “things”) through sensor and other technologies that allow the devices to send and receive data. IDC predicts that 42 billion devices or “things” will be IoT-connected by 2025. Industrial organizations, particularly in manufacturing and energy, increasingly recognize IoT’s importance: over one half in the US are already deploying IoT in a pilot or production setting.

Augmented Reality & The Future of Field Service


Augmented reality (AR) technology blends the real and digital worlds by overlaying digital information or objects within a person’s current view, enhancing the viewer’s experience. The most familiar examples of AR are consumer-based, such as Nintendo’s Pokemon Go and Google Translate. However, the field of "industrial AR"—using the technology to solve industry problems in manufacturing and service—is growing steadily in part due to technology gains and greater understanding of the potential benefits.

Frost & Sullivan verleiht ServiceMax den Market Leadership Award 2020 für mobiles Field Service Management


Die Auszeichnung des Analysten Frost & Sullivan mit dem Market Leadership Award 2020 Nordamerika für das mobile Field Service Management spiegelt die Rolle von ServiceMax als einer der Marktführer im Field Service Management wider.

Artificial Intelligence, Machine Learning, & the Future of Field Service


AI & ML Defined: Artificial Intelligence (AI) is generally defined as the application of advanced analysis and logic-based techniques to interpret events, support and automate decisions, and take actions. These techniques include Machine Learning (ML), which relies on sets of rules or algorithms to continuously learn from data. We increasingly encounter AI and ML as consumers, whether by interacting with virtual assistants, scrolling social media feeds, or streaming video content. But AI’s potential for business is wide-ranging—especially for field service.

Advancing Safety in the Field


Digital Tools to Protect your Workforce. Without adequate attention to the well-being of frontline workers, other business outcomes—productivity, asset uptime, customer experience, revenue, and regulatory compliance—cannot be attained or sustained. The landscape for field worker safety, however, is constantly shifting. This dynamic has been brought into focus by the COVID-19 crisis.For industries performing service on complex, mission-critical assets, safety has long been a top priority. But as safety requirements evolve, advanced digital tools become essential to ensure organizations can respond quickly to safety needs...

Spitzentechnologie im technischen Außendienst


Überblick über Technologie der nächsten Generation, die die Bereitstellung und das Management von Services verändert

Video Highlights - IDC MarketScape for Field Service


Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

From Grease to Code: What Drives Digital Service Transformation


In der Kurzfassung der Forrester-Studie und in unserem Whitepaper erfahren Sie mehr zu folgenden Themen: 1. Die Digitalisierung von industriellen Services erfordert neue Fähigkeiten - Wie der Markt bzw. neue unterschiedliche Arbeitsmodelle die Zukunft der Talentbeschaffung beeinflussen. 2. Die digitale Transformation verändert den Blickwinkel - Unternehmen fokussieren sich auf die Daten ihrer Anlagen & Geräte, um neue Erkenntnisse zu gewinnen, neue Geschäftsmodelle abzuleiten und digitale Technologien zu implementieren. 3. Vom Ziel der Unternehmen, die Lebensdauer ihrer Maschinen & Anlagen immer besser einschätzen und verlängern zu können, und wie dies zu einer höheren Kundenzufriedenheit und zu höheren Umsätzen beiträgt.

WBR Insights Report 2019


Compliance-Management und Service-Effizienz. Veränderungen in der Technologie, höhere Kundenerwartungen, zunehmende Anforderungen an die Datenverwaltung sowie die Umsetzung von Gesetzen und Richtlinien stellen die Hersteller von Medizinprodukten zunehmend vor große Herausforderungen. Umfassende Strategien für das Servicemanagement können für die erfolgreiche Umsetzung der Anforderungen einen wichtigen Beitrag leisten. In diesem Bericht erfahren Sie, wie es Herstellern von Medizinprodukten gelingt, Compliance-Vorschriften einzuhalten, ihr Geschäft zu skalieren und gleichzeitig die Rentabilität ihrer Serviceleistungen zu steigern.

Field Service USA 2019 Report: Emerging Technologies in Field Service


In this 2019 Field Service USA report, we benchmark how the latest tools in field service are improving results for customers, service teams, and business as a whole. Featuring a dedicated, in- depth analysis of four technology categories: IoT and Big Data, On-site augmented reality and wearables, AI and machine learning, Field service management (FSM) technologies. These real-world data provide you with a complete picture of the cutting-edge technology performance landscape.

IDC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence


The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.

IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce


Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.

eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"


The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.