Veröffentlichungen

Analysten-Reports

IDC MarketScape Names PTC a Leader in FSM Applications

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.

Analysten-Reports

IDC MarketScape Names PTC a Leader in SLM Platforms

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.

Analysten-Reports

Frost & Sullivan: 2023 Enabling Technology Leadership Award

Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

eBook

The Impact of Digital Transformation on Service Organizations

Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more.

eBook

Discover the Power of Asset Data Across the Organization

From the front-line to senior management, asset data visibility is critical to drive essential decision-making throughout the asset lifecycle and enables teams around the organization to perform their jobs more effectively.

Analysten-Reports

IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.

Analysten-Reports

Transforming Field Service with Emerging Technologies

WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.

Analysten-Reports

Refining Digital Transformation through Asset Centricity

Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

eBook

The Power of Asset Data

Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

Analysten-Reports

Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations

ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.

Analysten-Reports

The First Annual Chief Service Officer Report

Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.

eBook

Zurück zu den Service-Basics: 5 Grundlagen für die Digitale Servicetransformation

In diesem eBook stellen wir grundlegende Bereiche des Servicemanagements vor. Diese Grundlagen sind entscheidend, um eine höhere Transparenz und gleichzeitig eine höhere operative Effizienz und Servicequalität zu erzielen. Die richtige Umsetzung dieser Grundlagen ebnet den Weg zu Service Excellence und zukünftigen Innovationen.

Publikation

The Asset Data Thread - The Evolving Role of Field Service

Bain & Company recently conducted a research to uncover details about the future of field service. In this POV, we share 6 major takeaways from the research and 10 actions organizations can prioritize to continue providing superior service.

Publikation

Mit Asset-Daten eine Brücke zwischen Vertrieb und Service schlagen

Heutzutage werden vor Ort große Datenmengen gesammelt, und Tools wie Künstliche Intelligenz (KI) und Maschinelles Lernen (ML) ermöglichen es Serviceorganisationen, Modelle zu erstellen und Pläne für die vorausschauende Wartung der Maschinen vorzugeben, um so die Betriebszeit zu optimieren.

Publikation

Bain Brief: Field Service Is Changing Rapidly. Can You Keep Up?

This global study explores the future of service, organization maturity, and trends across commercial, operations, and technology areas, as well as key challenges and enablers in the field service arena.

Publikation

Emerging Technologies in Field Service

The CTOs, innovation leaders, and field service teams that put new, cutting-edge technologies into service last year have just scratched the surface of what these digital tools can accomplish. This special version of the annual “Emerging Technologies” field service report will explore the sophistication of field service teams’ technology programs, revealing how organizations are tracking the status and reliability of their assets while meeting customer demands for service using new software and hardware.

Publikation

Der CSO-Report 2021: Umfassender Leitfaden für Chief Service Officers (CSO)

Im aktuellen CSO-Report haben wir für Sie die aus dem Austausch mit unserem weltweiten CSO-Netzwerk gewonnenen Einblicke zusammengestellt - die wichtigsten Themen, Initiativen, Herausforderungen und Chancen.

Publikation

The Value of Integrations

Managing a large number and variety of integrations is critical to realizing the value of ServiceMax’s Field Service Management solutions. Serving as an execution platform, ServiceMax can – through integrations – provide the information needed by customer service agents, technicians and service engineers, back office support staff, procurement/supply chain personnel, and/or the finance team to effectively and efficiently perform their work. It is all about breaking through software silos to deliver the correct information to the right people in real time.

Publikation

Augmented Reality & The Future of Field Service

Augmented reality (AR) technology blends the real and digital worlds by overlaying digital information or objects within a person’s current view, enhancing the viewer’s experience. The most familiar examples of AR are consumer-based, such as Nintendo’s Pokemon Go and Google Translate. However, the field of "industrial AR"—using the technology to solve industry problems in manufacturing and service—is growing steadily in part due to technology gains and greater understanding of the potential benefits.

Analysten-Reports

Frost & Sullivan verleiht ServiceMax den Market Leadership Award 2020 für mobiles Field Service Management

Die Auszeichnung des Analysten Frost & Sullivan mit dem Market Leadership Award 2020 Nordamerika für das mobile Field Service Management spiegelt die Rolle von ServiceMax als einer der Marktführer im Field Service Management wider.

Publikation

Artificial Intelligence, Machine Learning, & the Future of Field Service

AI & ML Defined: Artificial Intelligence (AI) is generally defined as the application of advanced analysis and logic-based techniques to interpret events, support and automate decisions, and take actions. These techniques include Machine Learning (ML), which relies on sets of rules or algorithms to continuously learn from data. We increasingly encounter AI and ML as consumers, whether by interacting with virtual assistants, scrolling social media feeds, or streaming video content. But AI’s potential for business is wide-ranging—especially for field service.

Publikation

Spitzentechnologie im technischen Außendienst

Überblick über Technologie der nächsten Generation, die die Bereitstellung und das Management von Services verändert

Publikation

WBR Insights Report 2019

Compliance-Management und Service-Effizienz. Veränderungen in der Technologie, höhere Kundenerwartungen, zunehmende Anforderungen an die Datenverwaltung sowie die Umsetzung von Gesetzen und Richtlinien stellen die Hersteller von Medizinprodukten zunehmend vor große Herausforderungen. Umfassende Strategien für das Servicemanagement können für die erfolgreiche Umsetzung der Anforderungen einen wichtigen Beitrag leisten. In diesem Bericht erfahren Sie, wie es Herstellern von Medizinprodukten gelingt, Compliance-Vorschriften einzuhalten, ihr Geschäft zu skalieren und gleichzeitig die Rentabilität ihrer Serviceleistungen zu steigern.

Analysten-Reports

IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce

Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.

Analysten-Reports

eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"

The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Publikationen

The Impact of Digital Transformation on Service Organizations