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Caso de éxito
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

Caso de éxito
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI alberga la primera plataforma robótica teleoperada para suturar en cirugía abierta con microinstrumentos de pulsera. El Sistema Quirúrgico Symani ofrece escalado de movimiento y eliminación de temblores y pretende facilitar los procedimientos existentes, así como posibilitar otros nuevos en el ámbito de la microcirugía, desde las reconstrucciones post-oncológicas y traumatológicas hasta la oftalmología, el trasplante de órganos y la cirugía pediátrica. Cuando MMI quiso lanzar esta nueva tecnología al mercado, sabía que necesitaba una solución viable y evolutiva para la organización del servicio de mantenimiento. Al igual que ocurre con muchas empresas de dispositivos médicos, poder garantizar el máximo tiempo de funcionamiento del sistema, así como ofrecer a los clientes una asistencia técnica excepcional, era fundamental para su misión y su éxito.

Caso de éxito
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions se especializa en la trayectoria completa del ciclo de vida de los activos de los clientes, lo que requiere sofisticadas plataformas de IoT para impulsar los servicios que prestan. Los sistemas de Lowry, anteriormente divididos en silos, les dejaban con datos incompletos y dispersos. A medida que la empresa crecía y se desarrollaba, al mismo tiempo que diversificaba sus productos y servicios, Lowry sabía que tenía que agilizar y consolidar sus sistemas informáticos y procesos internos. Por otro lado, buscaban generar ingresos adicionales a través de contratos de servicios mejorando la visibilidad de los derechos y aumentando la satisfacción del cliente y la eficiencia operativa. Lowry Solutions eligió una solución integral de Field Service, suministrada por Bolt Data, utilizando Salesforce Field Service y ServiceMax Asset 360 para abordar los retos mencionados y, en última instancia, mejorar la satisfacción del cliente.

Caso de éxito
Kodak Alaris

210329

  • Information Technology & Business Services
  • Global

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Caso de éxito
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Caso de éxito
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Caso de éxito
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Caso de éxito
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Caso de éxito
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

  • Mechanical or Industrial Manufacturing
  • Global

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

Caso de éxito
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Caso de éxito
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Caso de éxito
DISH

190605

  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

Caso de éxito
BioTek Instruments

190605

  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Caso de éxito
Vivint

190605

  • Building & Construction
  • NAM

Vivint Smart Home, a leading smart home services provider, uses Zinc to relay important information, improve field visibility, and boost efficiency and customer satisfaction.

Caso de éxito
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power es un líder mundial en su industria y proporciona casi un tercio de la capacidad de generación de energía del mundo. GE Power no solo incluye el equipo para alimentarlo, pero también brinda servicios de asistencia técnica y de mantenimiento para sus equipos. Su equipo de expertos supervisa miles de activos de energía en tiempo real.

Caso de éxito
Pitney Bowes

180726

  • Information Technology & Business Services
  • NAM
  • Global

Pitney Bowes es una compañía de tecnología global que crea productos y soluciones innovadoras para más de 1.5 millones de clientes en el mundo comercial. Tienen alrededor de 600 técnicos en América del Norte y Europa, y consideran que es vital contar con un técnico de servicio de asistencia técnica y de mantenimiento capacitado, empoderado y de calidad en el sitio con sus clientes.

Caso de éxito
Estudio sobre el líder en detector de disparos, ShotSpotter

180705

  • Security
  • NAM
  • Global

Caso de éxito
Caso de Éxito: GE Oil & Gas

170320

  • Oil & Energy
  • NAM
  • Global

Caso de éxito
Caso de Éxito: Lumenis

161109

  • Life Science & Medical Equipment
  • Global
  • EMEA

Caso de éxito
Caso de Éxito: SPP Pumps

161017

  • Mechanical or Industrial Manufacturing
  • Global
  • EMEA

Caso de éxito
Caso de Éxito: Elekta

161003

  • Life Science & Medical Equipment
  • Global
  • NAM

Caso de éxito
Medivators

160823

  • Life Science & Medical Equipment
  • NAM
  • Global

Caso de éxito
Molecular Devices

160823

  • Life Science & Medical Equipment
  • Global
  • NAM

Caso de éxito
Topcon

150426

  • Life Science & Medical Equipment
  • NAM
  • Global

Topcon medical device manufacturer achieved 10% increase in service revenue.

Caso de éxito
Kinetico

150320

  • Food Production
  • NAM

Caso de éxito
Solta Medical

150320

  • Life Science & Medical Equipment
  • NAM