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Caso de éxito
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Caso de éxito
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Caso de éxito
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

  • Mechanical or Industrial Manufacturing
  • Global

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

Caso de éxito
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Caso de éxito
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Caso de éxito
DISH

190605

  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

Caso de éxito
BioTek Instruments

190605

  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Caso de éxito
Vivint

190605

  • Building & Construction
  • NAM

Vivint Smart Home, a leading smart home services provider, uses Zinc to relay important information, improve field visibility, and boost efficiency and customer satisfaction.

Caso de éxito
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power es un líder mundial en su industria y proporciona casi un tercio de la capacidad de generación de energía del mundo. GE Power no solo incluye el equipo para alimentarlo, pero también brinda servicios de asistencia técnica y de mantenimiento para sus equipos. Su equipo de expertos supervisa miles de activos de energía en tiempo real.

Caso de éxito
Pitney Bowes

180726

  • Information Technology & Business Services
  • NAM
  • Global

Pitney Bowes es una compañía de tecnología global que crea productos y soluciones innovadoras para más de 1.5 millones de clientes en el mundo comercial. Tienen alrededor de 600 técnicos en América del Norte y Europa, y consideran que es vital contar con un técnico de servicio de asistencia técnica y de mantenimiento capacitado, empoderado y de calidad en el sitio con sus clientes.

Caso de éxito
Estudio sobre el líder en detector de disparos, ShotSpotter

180705

  • Security
  • NAM
  • Global

Caso de éxito
Caso de Éxito: GE Oil & Gas

170320

  • Oil & Energy
  • NAM
  • Global

Caso de éxito
Panalytical B.V.

170221

  • Mechanical or Industrial Manufacturing
  • NAM
  • Global

Caso de éxito
Caso de Éxito: Lumenis

161109

  • Life Science & Medical Equipment
  • Global
  • EMEA

Caso de éxito
Caso de Éxito: SPP Pumps

161017

  • Mechanical or Industrial Manufacturing
  • Global
  • EMEA

Caso de éxito
Caso de Éxito: Elekta

161003

  • Life Science & Medical Equipment
  • Global
  • NAM

Caso de éxito
Caso de Éxito: Inspecta

160921

  • Mechanical or Industrial Manufacturing
  • EMEA

Caso de éxito
Fourteen IP Communications

160920

  • Information Technology & Business Services
  • Global
  • EMEA

Caso de éxito
Medivators

160823

  • Life Science & Medical Equipment
  • NAM
  • Global

Caso de éxito
Molecular Devices

160823

  • Life Science & Medical Equipment
  • Global
  • NAM

Caso de éxito
Luminex

160812

  • Life Science & Medical Equipment
  • NAM
  • Global

Caso de éxito
McKinley Elevator: Connected Field Service

160525

  • Building & Construction
  • NAM

Caso de éxito
Tyco Integrated Security

160323

  • Security
  • NAM

Caso de éxito
Mechdyne

150426

  • Information Technology & Business Services
  • NAM

Caso de éxito
Topcon

150426

  • Life Science & Medical Equipment
  • NAM
  • Global

Topcon medical device manufacturer achieved 10% increase in service revenue.

Caso de éxito
Nautilus

150426

  • Building & Construction
  • NAM

Caso de éxito
Westmor

150426

  • Oil & Energy
  • NAM

Caso de éxito
Samsa Mechanical

150320

  • Information Technology & Business Services
  • NAM

Caso de éxito
James Automation

150320

  • Building & Construction
  • EMEA

Caso de éxito
McKinley Equipment

150320

  • Building & Construction
  • NAM

Caso de éxito
Kinetico

150320

  • Food Production
  • NAM

Caso de éxito
Solta Medical

150320

  • Life Science & Medical Equipment
  • NAM