¿Listo para saber más? Tenemos muchos recursos para ayudarte a profundizar más.

Hoja Informativa
Service Execution Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Hoja Informativa
Service Execution Management for Heavy Construction Machinery

190814

ServiceMax is the leader in service execution management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Hoja Informativa
Service Execution Management for Material Handling Equipment

190814

ServiceMax provides service execution management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

Hoja Informativa
Service Execution for Renewable Energy

190814

Renewable energy growth is accelerating due to policy, technology, and cost advances. The intensifying growth of renewables poses problems for service execution. Keeping track of scheduling and dispatching workers safely and efficiently; ensuring offline capability; and making the most of IoT enabled insights are among the challenges facing OEMs, service providers, and operators of renewable energy assets. Fortunately, these challenges play to ServiceMax’s strength in complex service.

Hoja Informativa
Service Execution for the Smart Grid

190814

The electrical grid is becoming more and more complex due to the explosive growth of distributed “smart grid” assets such as smart meters, solar and distributed energy resources, batteries, and electric vehicle charging stations. OEMs, utilities, and service providers that develop, deploy, and service smart grid technology select ServiceMax for its leadership in complex and connected service execution.

Hoja Informativa
ServiceMax for Rail Transportation

190806

ServiceMax for Rail Transportation can support the management of signal, track, bridge, communication, and wayside equipment maintenance. It is designed specifically to support the daily maintenance delivery operations of freight railways large and small, transit, commuter/passenger rail and light rail customers.

Hoja Informativa
ServiceMax for Power Generation

190805

Changing patterns of electricity demand and supply are pressuring companies across power generation to “do more with less”: to improve productivity and reduce operations and maintenance costs while ensuring the safety of their technicians. Balancing these business outcomes cannot be achieved with today’s legacy software systems. ServiceMax helps power plant operators, service providers, and OEMs address a prevalent pain point in power generation service: orchestrating and completing complex work. Its asset and service management capabilities create value and drive outcomes across the service delivery chain, from providing an as-maintained system of record to finding the right crews for the job to equipping workers with the digital tools to get the job done.

Hoja Informativa
Security for the Service Execution Platform

190723

Trust is the foundation of our customer relationship. We value the trust you place on us as the stewards of your equipment and asset data. The ServiceMax Service Execution Platform is highly secure and designed to meet the rigorous standards you expect. We are committed to continue developing Field Service Management and Asset Management products that are secure, compliant, and available.

Hoja Informativa
ServiceMax Advanced Forms

190712

ServiceMax Advanced Forms is the ultimate efficiency tool for your technicians’ work belt. It ensures that complex forms, inspections, and checklists are reliably executed by technicians on their mobile devices.

Hoja Informativa
Zinc Drives Results for Field Service Teams

190710

By leveraging a single communication platform that connects everyone with the people, knowledge and resources needed, field service organizations can make impressive improvements that result in cost savings, improved performance and retention rates, higher customer satisfaction, and increased revenue.

Hoja Informativa
Modular Implementation

190709

Large enterprise-scale software deployment doesn’t have to take months or years. While service execution processes can be quite complex, the key to success is a clear deployment journey and fast wins. This is why ServiceMax Professional Services offers a Modular Implementation that delivers to customers their ServiceMax solution in a modular approach—one successful and proven module at a time.

Hoja Informativa
10 Reasons Why Customers Choose Zinc Over Any Other Communication Platform

190605

Zinc brings real-time, secure communication to teams who are on the ground, working with customers each day. What makes Zinc stand out from the crowded market of communication solutions? In this infosheet, you'll find our customers' top 10 reasons for why they love using Zinc.

Hoja Informativa
ServiceMax for Airports

190524

ServiceMax is the airports Service Execution Management platform to realize actionable insights from data for the highest utilization of things and people as possible. ServiceMax has key technology enablers so your operation can set priorities, make choices, plan regulatory audits, analyze data, select and implement corrective actions.

Hoja Informativa
ServiceMax Remote Triage

190508

ServiceMax Remote Triage is a module of the ServiceMax platform that helps service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Remote Triage gives service organizations more options than just dispatching technicians every time a failure is reported. By applying AI to historical service data, Remote Triage understands the root causes, how they were resolved, and which parts were used. As new service requests come in, Remote Triage suggests likely solutions, ranked by their cost effectiveness.

Hoja Informativa
ServiceMax Parts Management

190411

ServiceMax enables service organizations to manage their parts and inventory levels that give technicians the information they can rely on. ServiceMax makes complex processes simple and repeatable. ServiceMax manages all business processes for parts inventory, including trunk stock management, stock transfers, parts requests, and return material authorizations (RMA). Service organizations have visibility into their parts utilization that allow them to improve their service profitability while increasing their first-time fix rates.

Hoja Informativa
ServiceMax Complex Jobs Management

190411

Not all service jobs are the same. Some jobs require multiple technicians working over several days, often in shifts around the clock. ServiceMax helps dispatchers optimize resource allocation for complex jobs that require careful orchestration of crews working in shifts around the clock.

Hoja Informativa
ServiceMax Work Order Management

190411

ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.

Hoja Informativa
ServiceMax Proactive Maintenance

190411

Implement the best in Proactive Maintenance (PM) strategy with time, usage and condition- based PM plans and automated work order creation that allow you to right-size your maintenance work, lower costs, and extend the life of your equipment. Used by customers worldwide, ServiceMax Proactive Maintenance automates and simplifies the tasks in creating PM plans and deliver on-time maintenance - with or without IoT connected equipment - that automatically assigns work orders and performs maintenance work by following templated checklists with step-by-step tasks.

Hoja Informativa
Zinc, comunicación en tiempo real

190402

Cuando un servicio repercute directamente en su negocio, es imprescindible que los técnicos tengan acceso a las personas y la información que pueden ayudarles a resolver los problemas rápidamente. Con Zinc, es muy fácil comunicar información importante o urgente a toda la empresa, facilitar conexiones y compartir información entre los empleados. Además, también proporciona visibilidad inmediata de datos para poder gestionar lo que realmente ocurre durante los servicios.

Hoja Informativa
ServiceMax Customer Success Plans

190207

Hoja Informativa
ServiceMax Asset Service Management for Production Operators

181210

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil and gas production and field management. Many oil and gas operating companies, large and small, have taken the steps to instrument and automate wellsites for remote monitoring and control. This has enabled them to analyze and visualize field production data to make decisions that optimize well and fieldwide performance. While these steps are necessary, they are not enough to completely realize the vision of a truly digital oilfield. The remaining steps include incorporating the ability to respond to events in real-time that require human intervention. Such examples may include responding to an unexpected drop in production, a spill risk, an erratic tubing or casing pressure measurement reading, hydrate buildup, or a poorly functioning regulator on a new well just placed into production.

Hoja Informativa
ServiceMax Asset Service Management for the Digital Plant

181210

Oil, gas, and chemical facilities of all types are under constant pressure. Refineries, gas processing facilities, petrochemical plants, liquified natural gas facilities, and others are challenged with minimizing unplanned shutdowns, increasing throughput, controlling quality, and reducing safety and compliance incidents. Operations and maintenance strategies are integral to achieving these demands so that assets are maintained closer to real-time. Integrating these strategies into a digital transformation journey will drive the business outcomes you’ve set out to achieve.

Hoja Informativa
ServiceMax Asset Service Management

181024

Ejecución de servicios para los operadores con activos industriales. ServiceMax ASM optimiza la ejecución de las operaciones y el mantenimiento permitiendo que el equipo de servicios aumente la productividad y el tiempo de funcionamiento de los activos, a la vez que reduce los problemas de cumplimiento y seguridad.

Hoja Informativa
Descripción de ServiceMax

180809

Predix ServiceMax es el líder en el servicio de asistencia técnica y de mantenimiento. Nuestra solución permite a las organizaciones impulsar nuevas fuentes de ingresos, aumentar la eficiencia en sus operaciones de servicio y expandir tanto la satisfacción del cliente como la diferenciación general del mercado.

Hoja Informativa
Gestión de contratistas con la comunidad de socios de ServiceMax

180508

Boost the flexibility of your field workforce with third-party technicians. In field service, it is all about the customer focus, their experience is the measure of your success. To increase your geographical coverage, to meet seasonal demand, or for specific types of work, you may need a capacity boost from third-party technicians. Or you outsource all your field service activities to contracted partners. ServiceMax Partner Community addresses your demand for real-time visibility into your partners’ operations to ensure their accountability, and your customers’ experience. It makes your service channel transparent and lets you securely share information with your partners, empowering them to deliver great service on your behalf.

Hoja Informativa
ServiceMax for Industrial Manufacturers

180402

Industrial manufacturers of machinery are in a position to harness the power of aftermarket service. No matter what you manufacture and sell — whether it’s food and beverage machinery, process control equipment, standard machine tools or specialty pumps — your industrial machinery requires service.

Hoja Informativa
ServiceMax Scheduling & Dispatch

171107

For service organizations, getting the right technician to the right job at the right time with the right parts and information is critical. It is the dispatcher's job to respond to incoming service requests, and offer the best schedule to customers or internal stakeholders. At the same time, they have to comply with service objectives and ensure technicians and service teams are utilized efficiently; minimizing long drive times and white space in technicians’ schedules.

ServiceMax offers capabilities for Assisted Scheduling and Dispatch through the interactive Service Board and fully automated via Schedule Optimization.

Hoja Informativa
ServiceMax Dashboards & KPIs

171107

Aumentar los beneficios y la rentabilidad aprovechando los datos y la información de los servicios. Para proporcionar servicios de asistencia y mantenimiento con un estándar de alta calidad, no es posible confiar solo en el instinto, pero se deben usar datos. Comprender y monitorear las métricas (KPI) es imprescindible para identificar las fortalezas y debilidades de la organización del servicio.

Hoja Informativa
Gestión del rendimiento de los activos (APM) y ServiceMax

171005

Los fabricantes de equipos están aprovechando el ‘Internet Industrial de las Cosas’ (IIoT) para conectar sus bases instaladas y recopilar una gran cantidad de datos nunca antes obtenidos. Las organizaciones de ingeniería están utilizando tecnologías IIoT para mejorar productos al entender cómo se usa en condiciones del mundo real, y los equipos de servicio posventa están utilizando IIoT y las tecnologías de “Big Data” para predecir y evitar el tiempo de inactividad inesperado de los clientes - impulsando la satisfacción y los beneficios del servicio.

Hoja Informativa
ServiceMax for Solar Power

170906

Hoja Informativa
ServiceMax for Power and Utilities

170531

Hoja Informativa
Optimización de la programación

160516

Hoja Informativa
ServiceMax Education Services

160222

Hoja Informativa
ServiceMax Strategic Services

160212

Hoja Informativa
ServiceMax Base Instalada

160112

Hoja Informativa
Connected Field Service

150512

Hoja Informativa
ServiceMax Marketplace

150427

Hoja Informativa
ServiceMax Mobile for Android

150320

Hoja Informativa
ServiceMax Entitlements

150320

Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.

Hoja Informativa
ServiceMax for Oil & Gas

150320