Ficha de Datos

Descripción de ServiceMax

180809

ServiceMax es el líder en el servicio de asistencia técnica y de mantenimiento. Nuestra solución permite a las organizaciones impulsar nuevas fuentes de ingresos, aumentar la eficiencia en sus operaciones de servicio y expandir tanto la satisfacción del cliente como la diferenciación general del mercado.

ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

The Benefits of Asset Data for Operational Teams

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ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

ComplianceQuest for ServiceMax

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Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

10 Steps Service Organizations Can Take to Be Prepared for the Evolution of Field Service

220201

The following 10 actions are areas that organizations should prioritize to continue the path of service leadership.

Spark Core

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This Spark Professional Services package provides you with key functionality of the ServiceMax Core platform and is designed for fast implementation and rapid time to value. The functional scope is ideal for companies that are outgrowing manual processes and want to move to the next level of field service execution. By providing you with guard rails of prescribed processes, Spark helps you implement ServiceMax Core efficiently.

Spark 360

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ServiceMax Spark gives you what you need to quickly transform your service operations and reap the benefits of increased service profitability, asset visibility, and agility. With Spark 360, you will have access to all the project leadership, expertise, and services you need to successfully go live with ServiceMax Asset 360—quickly, cost-effectively, and risk-free.

ServiceMax Asset 360 Connect from MuleSoft

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Efficient field service execution increasingly depends on leveraging data across the enterprise. Typically, this data is siloed within separate systems, resulting in challenging integration projects. ServiceMax and MuleSoft have partnered to help ServiceMax easily and quickly connect this siloed data with ServiceMax Asset 360, the leading field service management solution for asset-centric companies.

Refuerce su solución de Field Service con capacidades enfocadas en los equipos

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El Servicio de Mantenimiento industrial (Field Service), es cada vez más sofisticado y complicado. La innovación tecnológica, las expectativas de los clientes, la dinámica del sector y los nuevos modelos de negocio exigen nuevos enfoques sobre cómo se ejecuta el trabajo en primera línea. ServiceMax Asset 360 para Salesforce ayuda a los usuarios de Salesforce Field Service a abordar nuevos casos de uso de servicios complejos y a obtener aún más valor de sus implementaciones. Asset 360 complementa las capacidades enfocadas en citas de Salesforce con las capacidades enfocadas en equipos de ServiceMax en áreas como procesos complejos, derechos y visibilidad de equipos. La solución realmente ofrece 10 veces mejor experiencia.

ServiceMax Connect by Jitterbit

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ServiceMax Connect by Jitterbit brings together the leader in asset-centric FSM and a leading enterprise integration platform to make it fast and easy to connect ServiceMax and ERP data and business flows - no code needed.

ServiceMax Engage

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Conecta, apoya e impulsa a los clientes finales para garantizar la satisfacción del cliente y la precisión de los datos de los equipos. Los propietarios y operadores de equipos complejos esperan cada vez más obtener mayor visibilidad y participación en el proceso de servicio. ServiceMax Engage es una aplicación móvil intuitiva que conecta a las organizaciones de servicios de mantenimiento industrial y de asistencia técnica con los propietarios y operadores de los activos para aumentar la visibilidad del servicio, elevar la experiencia del cliente final y garantizar la calidad de los datos de los equipos.

ServiceMax SMS Action Service

210125

Field service providers are continuously seeking to improve worker productivity. At the same time, customers, service managers, and technicians themselves increasingly expect to be updated in real time on the status of the work being performed. How can field technicians keep their service stakeholders updated while not wasting precious time performing repetitive tasks on their mobile devices?

USDM Life Sciences and ServiceMax deliver a validated, continuously compliant, total solution for field service management

210125

Companies in life sciences and medical equipment industries know that failure to comply with regulations can cost hundreds of thousands of dollars and present serious hurdles to their business. Repair and maintenance are key component of the product lifecycle that help retain customers and grow business. Technology supporting aftermarket services needs to be both robust to handle maintenance of complex equipment and continuously validated to ensure compliance with FDA’s 21 CFR part 11.

ServiceMax Partner XCELLENCE Program Enablement Journey

201030

ServiceMax Systems Integrators and Consulting Partners enable our clients to digitally transform their business to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets. To improve the quality of services provided and create long lasting relationship with our partners, ServiceMax partner enablement and success journey is focused on building capacity and competency with Asset 360.

Zinc – Servicio Remoto Inteligente

201029

Sabemos que la resolución eficiente del servicio es un indicador clave de éxito tanto para usted como para sus clientes. Para impulsar la resolución eficiente del servicio, sus técnicos necesitan estar conectados con la gente y la información que les ayude a resolver los problemas rápidamente. Esto incluye tener una forma de recibir el conocimiento adecuado en el momento adecuado, de inmediato. Las capacidades del servicio remoto de Zinc proporcionan la inteligencia necesaria para que la sede central pueda apoyar eficazmente a los técnicos en la industria.

ServiceMax Remote Support, powered by Scope AR

201029

Remote service support has become an important capability for field service organizations. Drivers include new health and safety requirements, the complexity of equipment and a growing skills gap in the workforce. Leveraging text, chat, voice, and visuals to deliver contextual knowledge— at the right time, and in the right format—has the potential to profoundly improve productivity, safety, and asset uptime, as well as both customer and employee experience.

Bolt Data Connect + ServiceMax

201012

The loT market for service execution is maturing. According to Gartner, 65% of complex equipment manufacturers plan to execute loT-enabled “servitization” by 2025. But these plans cannot come to fruition without applications that address the data, work type and integration challenges specific to field service.

ServiceMax Asset 360 para Salesforce Field Service

200901

ServiceMax y Salesforce están uniendo fuerzas para ofrecer una solución sin igual que impulse la eficiencia operativa con una visión de 360 grados de los activos en la plataforma CRM #1 del mundo. Asset 360 ofrece visibilidad completa de los activos en la industria para que las empresas puedan maximizar su rendimiento. Esta nueva visión permite a los líderes de servicio cambiar a estrategias comerciales basadas en los resultados que impulsan el negocio en una época en la que el servicio es el principal factor de diferenciación.

ServiceMax para los distribuidores de equipos

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Frecuentemente afiliados a uno o más fabricantes, los concesionarios que venden y alquilan equipo operan en mercados cada vez más básicos con márgenes de productos cada vez más reducidos. Frente a esta desafiante realidad, los concesionarios se centran en el servicio para diferenciarse de la competencia, impulsar un crecimiento rentable y aumentar la cuota de mercado. Pero, ¿por dónde empezar?

ServiceMax para fabricantes de equipos médicos y de ciencias de la vida

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La vida y el bienestar de las personas dependen del rendimiento de los equipos médicos. Un fallo en el funcionamiento puede conducir a retrasos en el tratamiento, sanciones a la organización de servicios o, en el peor de los casos, daños al paciente. Los equipos de servicio de mantenimiento industrial de los fabricantes de equipos médicos y de ciencias de la vida se encuentran bajo la presión de tener que hacer más con menos: ofrecer un servicio excelente y generar ingresos, a la vez que se garantiza el cumplimiento de normativas.

Asset-Centric Field Service Management for Facilities

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The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Asset-Centric Field Service Management for Heavy Construction Machinery

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ServiceMax is the leader in field service management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Asset-Centric Field Service Management for Material Handling Equipment

190814

ServiceMax provides asset-centric field service management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

Service Execution for Renewable Energy

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Renewable energy growth is accelerating due to policy, technology, and cost advances. The intensifying growth of renewables poses problems for service execution. Keeping track of scheduling and dispatching workers safely and efficiently; ensuring offline capability; and making the most of IoT enabled insights are among the challenges facing OEMs, service providers, and operators of renewable energy assets. Fortunately, these challenges play to ServiceMax’s strength in complex service.

Service Execution for the Smart Grid

190814

The electrical grid is becoming more and more complex due to the explosive growth of distributed “smart grid” assets such as smart meters, solar and distributed energy resources, batteries, and electric vehicle charging stations. OEMs, utilities, and service providers that develop, deploy, and service smart grid technology select ServiceMax for its leadership in complex and connected service execution.

ServiceMax for Rail Transportation

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ServiceMax for Rail Transportation can support the management of signal, track, bridge, communication, and wayside equipment maintenance. It is designed specifically to support the daily maintenance delivery operations of freight railways large and small, transit, commuter/passenger rail and light rail customers.

ServiceMax for Power Generation

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Changing patterns of electricity demand and supply are pressuring companies across power generation to “do more with less”: to improve productivity and reduce operations and maintenance costs while ensuring the safety of their technicians. Balancing these business outcomes cannot be achieved with today’s legacy software systems. ServiceMax helps power plant operators, service providers, and OEMs address a prevalent pain point in power generation service: orchestrating and completing complex work. Its asset and service management capabilities create value and drive outcomes across the service delivery chain, from providing an as-maintained system of record to finding the right crews for the job to equipping workers with the digital tools to get the job done.

Security for the Service Execution Platform

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Trust is the foundation of our customer relationship. We value the trust you place on us as the stewards of your equipment and asset data. The ServiceMax Service Execution Platform is highly secure and designed to meet the rigorous standards you expect. We are committed to continue developing Field Service Management and Asset Management products that are secure, compliant, and available.

ServiceMax Advanced Forms

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ServiceMax Advanced Forms is the ultimate efficiency tool for your technicians’ work belt. It ensures that complex forms, inspections, and checklists are reliably executed by technicians on their mobile devices.

Zinc Drives Results for Field Service Teams

190710

By leveraging a single communication platform that connects everyone with the people, knowledge and resources needed, field service organizations can make impressive improvements that result in cost savings, improved performance and retention rates, higher customer satisfaction, and increased revenue.

10 Reasons Why Customers Choose Zinc Over Any Other Communication Platform

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Zinc brings real-time, secure communication to teams who are on the ground, working with customers each day. What makes Zinc stand out from the crowded market of communication solutions? In this infosheet, you'll find our customers' top 10 reasons for why they love using Zinc.

ServiceMax Remote Triage

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ServiceMax Remote Triage is a module of the ServiceMax platform that helps service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Remote Triage gives service organizations more options than just dispatching technicians every time a failure is reported. By applying AI to historical service data, Remote Triage understands the root causes, how they were resolved, and which parts were used. As new service requests come in, Remote Triage suggests likely solutions, ranked by their cost effectiveness.

ServiceMax Parts Management

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ServiceMax enables service organizations to manage their parts and inventory levels and provide technicians with the information they can rely on.

ServiceMax Work Order Management

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ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.

ServiceMax Proactive Maintenance

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Implement the best in Proactive Maintenance (PM) strategy with time-, usage-, and condition-based PM plans and automated work order creation that allow you to rightsize your maintenance work, lower costs, and extend the life of your equipment.

ServiceMax Customer Success Plans

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ServiceMax Asset Service Management for Production Operators

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The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil and gas production and field management. Many oil and gas operating companies, large and small, have taken the steps to instrument and automate wellsites for remote monitoring and control. This has enabled them to analyze and visualize field production data to make decisions that optimize well and fieldwide performance. While these steps are necessary, they are not enough to completely realize the vision of a truly digital oilfield. The remaining steps include incorporating the ability to respond to events in real-time that require human intervention. Such examples may include responding to an unexpected drop in production, a spill risk, an erratic tubing or casing pressure measurement reading, hydrate buildup, or a poorly functioning regulator on a new well just placed into production.

ServiceMax Asset Service Management for the Digital Plant

181210

Oil, gas, and chemical facilities of all types are under constant pressure. Refineries, gas processing facilities, petrochemical plants, liquified natural gas facilities, and others are challenged with minimizing unplanned shutdowns, increasing throughput, controlling quality, and reducing safety and compliance incidents. Operations and maintenance strategies are integral to achieving these demands so that assets are maintained closer to real-time. Integrating these strategies into a digital transformation journey will drive the business outcomes you’ve set out to achieve.

Gestión de contratistas con la comunidad de socios de ServiceMax

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Boost the flexibility of your field workforce with third-party technicians. In field service, it is all about the customer focus, their experience is the measure of your success. To increase your geographical coverage, to meet seasonal demand, or for specific types of work, you may need a capacity boost from third-party technicians. Or you outsource all your field service activities to contracted partners. ServiceMax Partner Community addresses your demand for real-time visibility into your partners’ operations to ensure their accountability, and your customers’ experience. It makes your service channel transparent and lets you securely share information with your partners, empowering them to deliver great service on your behalf.

ServiceMax for Industrial Manufacturers

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Industrial manufacturers of machinery are in a position to harness the power of aftermarket service. No matter what you manufacture and sell — whether it’s food and beverage machinery, process control equipment, standard machine tools or specialty pumps — your industrial machinery requires service.

ServiceMax Scheduling & Dispatch

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Las funciones de programación avanzada de ServiceMax pueden marcar un punto de inflexión en sus operaciones de programación y envío. Nuestra consola interactiva puede multiplicar la eficiencia de los agentes de envío, permitiéndoles programar automáticamente la mayoría de las órdenes de trabajo y centrar su atención en los casos más difíciles.

ServiceMax Dashboards & KPIs

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Aumentar los beneficios y la rentabilidad aprovechando los datos y la información de los servicios. Para proporcionar servicios de asistencia y mantenimiento con un estándar de alta calidad, no es posible confiar solo en el instinto, pero se deben usar datos. Comprender y monitorear las métricas (KPI) es imprescindible para identificar las fortalezas y debilidades de la organización del servicio.

ServiceMax Base Instalada

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Conozca ServiceMax Installed Base App, una aplicación móvil inteligente y fácil de usar, a escala de empresa, que le ofrece plena visibilidad de su base instalada. Como fuente única de datos para los ingenieros, Installed Base App les muestra todo el equipo presente en las instalaciones, y el lugar preciso en que se encuentra, incluso antes de llegar.

ServiceMax Entitlements

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Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.