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Pubblicazione
From Grease to Code: What Drives Digital Service Transformation

190912

Scarica l’Executive Summary di Forrester e il nostro Whitepaper per scoprire di più: 1. La digitalizzazione dei servizi industriali richiede nuove competenze e nuovi modelli per la gestione dei talenti. 2. Il focus sulla trasformazione digitale ha posto l'attenzione delle aziende sull'utilizzo dei dati degli asset per comprenderne meglio le performance, per valutare nuovi modelli di business e per adottare nuove tecnologie digitali. 3. L'obiettivo per le aziende di comprendere sempre meglio il ciclo di vita dei loro asset, e come migliorarlo, incide direttamente sulla soddisfazione dei clienti e sulle performance aziendali.

Pubblicazione
WBR Insights Report 2019

190906

Medical Device Manufacturers are experiencing a moment in time defined by changes in technology and customer expectations, framed by increasing data management and compliance challenges. These must be addressed by comprehensive service management strategies. Access this report to learn about the strategies Medical Device Manufacturers are utilizing to remain compliant, while scaling their business and pushing towards service profitability.

Pubblicazione
2019 Gartner Report per il Field Service Management

190815

ServiceMax è stata valutata al massimo per i casi d'uso di Equipment as a Service, che riteniamo essere una delle aree più importanti per il Field Service Management. Facendo seguito al Quadrante Magico per la gestione dei servizi di assistenza e manutenzione sul campo, pubblicato lo scorso aprile, Gartner ha ora rilasciato un nuovo report: "Critical Capabilities for Field Service Management". Questo nuovo rapporto aggiornato di recente valuta i prodotti per tre casi di uso comune.

Pubblicazione
ServiceMax Named a Leader in the Aragon Research Globe for Team Collaboration, 2019

190725

Mobile workers, especially in the field service management market, are flocking to new ways to share knowledge with their peers and experts in the back office. Often, they turn to consumer apps to fill this need, but these are often unsecure and unsanctioned. Fortunately, new digital work hubs like Zinc are emerging that help connect employees via voice, messaging, hotline groups and more, securely and seamlessly. In this new report, published in July 2019, independent research and advisory firm Aragon Research rates 18 team collaboration vendors on various criteria, and recognizes the field service use case as a key market for these new digital work hubs.

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Rapporto sui Clienti ServiceMax 2019

190715

Più di 450 aziende e 350.000 tecnici utilizzano ServiceMax per fornire servizi di assistenza e manutenzione per oltre 200 milioni di asset in tutto il mondo. Ogni anno intervistiamo i nostri clienti per capire meglio quali vantaggi ottengono utilizzando una piattaforma tecnologia per la gestione dei servizi, e per scoprire quali sono le aree di miglioramento, anche per le organizzazioni più avanzate. Il Customer Report 2019, elaborato collaborando con la società di ricerche di mercato Wakefield Research, aiuta i professionisti del service a ripensare gli approcci per la trasformazione digitale dei servizi di assistenza e manutenzione facendo riferimento a tre aree principali.

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The CSO Report: A Comprehensive Guide for Chief Service Officers Globally

190424

The Chief Service Officer’s Report offers a summary of the major themes, initiatives, challenges, and opportunities gathered from ServiceMax’s growing community of CSOs. Each chapter reflects on key learnings and observations from our 2018 Maximize and CSO events around the world, in addition to conversations with our CSO community throughout the year.

Pubblicazione
ServiceMax nominata Leader nel Quadrante Magico 2019 per il Field Service Management

190418

ServiceMax conosce profondamente il field service, non siamo solo noi a dirlo. ServiceMax è stata nominata Leader nel Quadrante Magico 2019 per il Field Service Management. Il Quadrante rappresenta una valutazione affidabile ed è pubblicato annualmente, si basa sulle capacità di implementazione e la completezza della visione. 14 aziende sono state mappate in quattro quadranti seguendo rigorosi criteri.

Pubblicazione
Field Service USA 2019 Report: Emerging Technologies in Field Service

190313

In this 2019 Field Service USA report, we benchmark how the latest tools in field service are improving results for customers, service teams, and business as a whole. Featuring a dedicated, in- depth analysis of four technology categories: IoT and Big Data, On-site augmented reality and wearables, AI and machine learning, Field service management (FSM) technologies. These real-world data provide you with a complete picture of the cutting-edge technology performance landscape.

Pubblicazione
Rethinking Telematics: A Field Guide to Integrating Telematics in ServiceMax

190111

Field service technicians worldwide rely on fleet vehicles to get to their job sites, and service organizations spend billions each year to improve fleet management with telematics. This eBook explores how to integrate your telematics solutions with ServiceMax using a Location of Things (LoT) platform such as MapAnything, and provides you with a step-by-step guide to success.

Pubblicazione
DC Report: Bridging the Service Excellence Gap for Asset-Oriented Manufacturers: Complexity, Cost, and Intelligence

190107

The role of service is changing rapidly among asset-oriented manufacturers. Digital transformation is enabling operators to have the insights necessary to predictively solve problems before assets fail.

Pubblicazione
IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce

180906

Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.

Pubblicazione
La Centralità dei dati derivanti dagli Asset e dal Field Service: una fonte preziosa per tutta l’azienda

180628

Questo nuovo studio conclude che la raccolta e l'analisi automatica dei dati provenienti direttamente dagli assets e dalle operazioni di field service produranno un aumento dei ricavi pari al 14% e forniranno preziose informazioni per tutte le funzioni aziendali.

Pubblicazione
Studio di ricerca: Costi, cause e conseguenze di un periodo di inattività non pianificato

180514

Lo studio di Vanson Bourne rileva che la produzione e la produttività, l'IT e il servizio clienti sono maggiormente colpiti da tempi di inattività non pianificati, con ripercussioni negative per le aziende nel loro complesso.

Pubblicazione
Field Service Magazine, Issue 6

180426

Using metrics & analytics in your service business? See how other organizations handle the numbers in this issue of Field Service magazine.

Pubblicazione
ServiceMax Digital Field Service Effect calculator

180420

This 5-minute value calculator will ask simple questions related to the performance of your service organization. It will then apply those benefits against achievements seen by our customers after the adoption of ServiceMax Field Service Management Software; resulting in an output of potential gains for your organization. Knowing your capacity for improvement is key to driving adoption of technology that will ensure your organization is best-in-class well into the future.

Pubblicazione
Report: "After The Fall: Cost, Causes and Consequences of Unplanned Downtime"

180420

Our brand new study surveyed 450 field service and IT decision makers in the UK, US, France and Germany across the manufacturing, medical, oil and gas, energy and utilities, telecoms, distribution, logistics and transport sectors, among others. The study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Pubblicazione
ServiceMax Field Service Maturity Assessment Tool

180420

ServiceMax’s Maturity Assessment Tool brings the intuition about your field service performance, together with an objective analysis of your position amongst industry leaders. It takes a straightforward approach to help you develop the right priorities for process improvement, in key areas such as customer satisfaction, utilization and cost controls.

Pubblicazione
The New Standard of Facility Management

180205

Today’s facility manager must juggle an array of responsibilities while complying with strict regulatory standards. Using older manual and paper-based processes to maintain aging assets and infrastructure while trying to cut costs can be a difficult challenge. Find out how digital tools can help improve efficiency, cut costs and reduce errors in this eBook from ProntoForms and ServcieMax. “The New Standard of Facility Management” examines how mobile data collection platforms, including intuitive Internet of Things (IoT) solutions, empower facility manager professionals to tackle the challenges facing today’s industry.

Pubblicazione
Webcast Brief: The Future of Service Transformation in a Digital World

171206

Your service business provides unprecedented visibility into your organization, enabling you to make the decisions that will increase cash flows, exceed your customer expectations and ultimately set you apart from your competition.

Pubblicazione
IDC Report: Field Service Management in Manufacturing: ServiceMax

171130

Field Service is a priority for manufacturers. Read this profile of ServiceMax and hear IDC analyst Heather Ashton's insights on ways ServiceMax is innovating and delivering the capabilities that matter for field service organizations at OEMs.

Pubblicazione
Field Service Magazine, Issue 5

171108

The latest issue of Field Service Magazine featuring customer stories from Domino and Topcon Japan.

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VDC Research: 2017 Field Service Report

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Field service organizations are facing mounting pressures. Industry analyst firm VDC Research prepared the independent market study, "Field Service Management: From New Solutions to New Pressures" to highlight the incredible technology changes driving change in this market. The full report provides market and trend insights, and profiles and scores ten of the leading field service management technology providers, including ServiceMax.

Pubblicazione
How Digital Transformation Drives Service Innovation

170926

Digital transformation (DX) is driving service organizations to transform into value generators for their companies. Heather Ashton, Research Manager at IDC Manufacturing Insights, recently sat down with ServiceMax to talk about DX and its importance to the entire organization.

Pubblicazione
Into the Diamond Mine: A Field Service Transformation Handbook for Executives

170925

Patrice Eberline, VP of Customer Transformation at ServiceMax, explores how firms can undergo service transformation in her new book. Take a walk with her into the mine and find out what Transformation really means for Field Service.

Pubblicazione
Webcast Brief - Service Transformation: The Cornerstone of Your Digital Journey

170925

Learn how automation can turn field service into a financial and competitive advantage.

Pubblicazione
eBook - How CFOs can lead the Service Transformation Initiative

170831

This eBook will explore how CFOs can embrace a field service management platform that can be at the core of a true business transformation. Topics include: What CFOs need to consider when evaluating a field service management platform; how taking action to improve the field service organization can impact cash flow, customer satisfaction, visibility, and safety; the metrics that should be used for evaluating the success of your field service transformation; the future of field service management.

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Field Service Magazine, Issue 4

170518

ServiceMax Joins Forces with GE Digital

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ServiceMax Magazine Issue #3 Fall 2016

161026

Read the Fall 2016 issue of Field Service Magazine, written by experts for the whole field service organization.

Pubblicazione
IDC Report - Perspective: ServiceMax's Maximize 2016

160921

This IDC Manufacturing Insights Perspective highlights announcements and conversations shared at ServiceMax's user conference, Maximize 2016, held in June in San Francisco.

Pubblicazione
Make Operational Excellence a Reality

160913

Bain & Company recently said that service is “a key weapon in the intensifying battle for technical differentiation and commercial value proposition, which every industrial company is fighting.” Service is clearly the new battleground.

Pubblicazione
ServiceMax Magazine Issue #2 Summer 2016

160708

Read the second issue of ServiceMax Magazine, written by experts for the whole field service organization.

Pubblicazione
ServiceMax Magazine Issue #1 Spring 2016

160311

Read the first issue of ServiceMax Magazine, written by experts for the whole field service organization.

Pubblicazione
Mastering Field Service In Commercial and Residential Services

150320

This report will give you strategies to help transform your commercial or residential service organization into a field service powerhouse.

Pubblicazione
Mastering Field Service In Medical Devices

150320

Medical device industry experts agree that for companies to stay competitive in the current healthcare environment, they must move beyond just the sale of products to grow and stay profitable.

Pubblicazione
Mastering Field Service In Manufacturing

150320

Discover the three fundamental shifts that have taken place in manufacturers’ service organizations.