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Webinar
The Rolling Warehouse Solution

220826

  • Service Transformation

Diabsolut’s solution combines FinancialForce Order, Procurement & Inventory Management and Salesforce Field Service with ServiceMax Asset 360 on a single platform to view and manage anything and everything to do with your order, inventory, field service, and overall asset-centric service execution.

Webinar
Optimizing Parts Availability while Controlling Inventory Costs

220824

  • Service Transformation

The ability to plan and manage parts is critical to effective service delivery. Not having the right parts for the job lowers first-time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs. Customers are demanding faster service responses while corporate directives are dictating less inventory. Asset-centric companies balancing these competing objectives require field-focused and service-specific parts planning, integrated with a field service management solution.

Webinar
Product Release: Asset 360 Summer '22

220701

  • Recorded Webinar

In this release, we strengthen the key functional areas of Asset 360, building up our asset data capabilities and powering up our entitlements engine. Watch our Product Management and Product Marketing team discuss the highlights of the Asset 360 Summer ’22 release and share future roadmap.

Webinar
Introducing DataGuide

220624

  • Product Launch

DataGuide allows you to do more with your data by combining the capabilities of Advanced Forms and Document Generation (PDF) to guide technicians to efficiently capture and present data in support of their various tasks – inspection, maintenance, safety. Learn more from Joseph June, Senior VP, Product Management and Archana Krishnan, Sr. Product Manager, as they talk through the features and functionalities that you can leverage with DataGuide.

Webinar
Asset + Customer-Centricity: The Keys to Digital Success

220531

  • Service Transformation

Discover how to better align workforce ambitions and target digital technologies to support improved outcomes for the business and customers.

Webinar
Why the Equipment Rental Business Should Care About Digital Service Transformation

220408

  • Building & Construction
  • Machinery
  • Service Transformation
  • Customer Experience

If you're an equipment rental company, you know that a lot has changed within the rental business over the past few years. The rental market is growing year over year, and the advancement of digitalization offers huge opportunities for streamlining and improving the rental process, making renting assets much easier. However, there are still relatively few companies that have a well-developed and comprehensive digitalization program.

Webinar
Asset 360 Spring ’22 Product Release Webinar

220311

  • Product Launch
  • Recorded Webinar

Our Product Management, Global Customer Transformation, and Product Marketing teams discuss the highlights of the Asset 360 Spring ’22 release and share future roadmap.

Webinar
Build vs Buy - Making the Right Choice

220126

  • Service Transformation

Should I build my own solution, or should I purchase something packaged? This webinar will help you answer that burning question as we weigh the advantages and drawbacks of each approach.

Webinar
ServiceMax Live - Lowry Solutions

211213

  • Information Technology & Business Services
  • Revenue / Profitability
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

Learn how Lowry Solutions partnered with Salesforce, ServiceMax and Bolt Data to extend their field service offerings, empower their sales team, arm their marketing team with key service asset data, as they increase revenue, reduce costs, and remove silos.

Webinar
Drive Operating Performance and Manage Compliance with Salesforce and ServiceMax Asset 360

211203

  • Productivity / Efficiency / Operation Excellence

Medical Device Manufacturers require an end-to-end customer execution solution on a unified platform to ensure quality patient experiences.

Webinar
Using a 360 Asset View to Drive the Circular Economy

211122

  • Thought Leadership
  • Service Transformation

There is a huge opportunity for companies to move towards circular and more sustainable business model approach, but at the same time, there are many challenges that can prevent organisations to understand and leverage the benefits that this transformation can take.

Webinar
ServiceMax Asset 360 Winter '22: Product Release Webinar

211115

  • Product Launch

The Winter '22 release of Asset 360 introduces new features that enhance sales and service interactions, new dashboards for actionable service analytics and insights, and builds on a templatized approach to service contracts and maintenance plans.

Webinar
ServiceMax Live - Eastman Kodak

211022

  • Customer Experience
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

During this ServiceMax Live, Todd Bigger, VP of Print Service at Eastman Kodak, discusses creating synergies and efficiencies across service, sales, and marketing teams through technology & automation.

Webinar
Maximize On Demand

211018

  • Thought Leadership
  • Service Transformation
  • Customer Experience
  • Productivity / Efficiency / Operation Excellence
  • Revenue / Profitability

Access content from Maximize - the premier event for Field Service Management. Choose from over 30 different breakout sessions to find topics that are important for you and your business. Plus, you'll gain access to the keynotes!

Webinar
Visualizing Integration Impact with Alcon, ProntoForms and ServiceMax

210713

  • Life Science & Medical Equipment
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

Set your sights on the latest customer spotlight webinar with Alcon, a global eye care company. Their story about achieving digital transformation for surgical asset installation and compliance is eye-opening! Don't miss it.

Webinar
FX Trucking: Simplifying the Process for Dispatchers and Drivers

210705

  • Productivity / Efficiency / Operation Excellence

FieldFX's FX Trucking module is a fit-for-purpose, segment-specific app that provides an intuitive and seamless experience for dispatchers and drivers.

Webinar
6 Things Medical Device CSOs Are Doing to Stay in Business feat. Terumo BCT

210625

  • Life Science & Medical Equipment
  • Thought Leadership
  • Service Transformation

Building off the findings in the 2021 CSO Report, Terumo BCT highlights the key features of resilient service organizations and shares recommendations on where medical device leaders should focus this year.

Webinar
Ensuring The Best Crew For Every Job

210527

  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

FieldFX and Kahuna are taking the schedule and dispatch process to the next level, digitally transforming the process to ensure the right team, with the proper certifications and training is dispatched to your customer for every job.

Webinar
Enhanced Job Site Safety Through Digital Processes

210402

  • Productivity / Efficiency / Operation Excellence

Service providers in oilfield, industrial and environmental industries face high-risk environments, requiring that job site safety is always of paramount importance. Implementing digital processes can help to ensure job sites remain incident and injury free. FX DataGuide, paired with the FieldFX suite of modules, enables service providers to manage job site safety.

Webinar
Proactive Maintenance Simplified

210318

  • Recorded Webinar

While some field service providers still live “on the edge” with reactive emergency responses, most have come to recognize that proactive maintenance means predictable business and revenue, more equipment uptime, and happier customers. This livecast will provide three key strategies to achieve proactive maintenance for any service organization.

Webinar
Digital Transformation with Linxup GPS and FieldFX

210304

  • Productivity / Efficiency / Operation Excellence

This webinar will showcase a partnership between Linxup’s GPS tracking data and ServiceMax's FieldFX mobile field operations management software suite. This combined solution helps oilfield, industrial and environmental service companies to achieve transformative digital efficiency.

Webinar
Nine Energy Service Integrates Quote to Cash with FieldFX and Boomi

210105

  • Productivity / Efficiency / Operation Excellence

Nine Energy Service, a leading completion services provider, streamlines their quote-to-cash process by leveraging Boomi to connect FieldFX with ERP and other systems. The result is a totally integrated solution for managing field operations.

Webinar
Listen To Your Assets - How your installed equipment assets will become your most important services consultant

201204

  • Service Transformation

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

Webinar
Digital Transformation Featuring Kodak Alaris

201123

  • Customer Experience
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

Webinar
Building a Resilient Service Experience with Asset 360

201120

  • Service Transformation
  • Thought Leadership

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

Webinar
ServiceMax 20.2 Release

201106

  • Product Launch

At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

Webinar
Digital Transformation for Long-Term Sustainability

201026

  • Life Science & Medical Equipment
  • Service Transformation

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

Webinar
Making the Most of Zinc

201013

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

Webinar
[Innovation Series] Proactive Maintenance — Simplified

200819

  • Innovation Series

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

Webinar
Highlighting the Enhanced FieldFX Back Office Experience

200810

  • Productivity / Efficiency / Operation Excellence

See firsthand how new persona-based Lightning apps in FieldFX Back Office provide a personalized experience based on user role. We’ll also showcase new Admin Tools that simplify the user experience for Admins in FieldFX. We’ll highlight tools such as: Report Templates, Status Workflow and User Wizard to showcase how these tools streamline processes for FieldFX administration.

Webinar
[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

200714

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Project Scheduling. Key Takeaways: Understand ServiceMax’s offering for project scheduling, multi-appointment jobs, multi-resource jobs, crew management, and shift plans.

Webinar
Field Service Circle Virtual

200710

  • Field Service Circle (FSC)
  • Recorded Webinar

Since we can't meet in person, we are bringing our Field Service Circles to you. Join us for insightful conversation and collaborative knowledge sharing around Field Service during these challenging times!

Webinar
How B. Braun Ensures Regulatory Compliance

200706

  • Life Science & Medical Equipment
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Customer Experience
  • Recorded Webinar

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

Webinar
20.1 Client Product Release

200701

  • Product Launch

ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

Webinar
Best Practices for Depot Repair

200629

  • Machinery
  • Mechanical or Industrial Manufacturing
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

Webinar
[Innovation Series] The Do's and Don'ts of Contractor Management

200609

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Partner Communities. Key Takeaways: Options for handling resource crunch. Tips for reducing process complexity, communicating with contractors, measuring service quality.

Webinar
Medical Device Expert Talks: Accelerating digital transformation

200603

  • Thought Leadership
  • Service Transformation

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

Webinar
A Single Source of Truth for Billable and Payable Time with FX Timecards

200529

  • Productivity / Efficiency / Operation Excellence

For years FieldFX has been the de facto standard for streamlining the quote-to-cash process for oilfield, industrial, and environmental service companies. Now, with the enhanced FX Timecards module, field technicians can manage their schedules, jobs, and timesheets on their smartphone.

Webinar
Service, Sustain, Succeed: How Service Keeps the World Running

200512

  • Thought Leadership
  • Connected Field Service / IoT
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

Webinar
[Innovation Series] Mobile For the Next Generation of Technicians

200512

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar
  • Innovation Series

Product Focus: ServiceMax Go. Key Takeaways: Understand how mobile features like offline access, asset location and service history, connected conversations, and real-time notifications help technicians deliver faster and better service.

Webinar
Nuverra Leverages FieldFX with Data Gumbo’s Blockchain

200430

  • Service Transformation
  • Revenue / Profitability
  • Productivity / Efficiency / Operation Excellence

Nuverra's process begins in the field, where field technicians collect performance data and salt water disposal ticket information with FieldFX. Data Gumbo's blockchain-backed network, GumboNet, guarantees only agreed upon pricing is applied to tickets, removing doubts about timing and volume. As a result, Nuverra and its customers can access real-time records of any job, with no invoicing required.

Webinar
20.1 Release: New Features To Help You Achieve Uptime

200421

  • Product Launch
  • Recorded Webinar

Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

Webinar
[Innovation Series] 5 Proven Ways to Master Parts Management

200406

  • Service Transformation
  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Parts Management. Key Takeaways: How ServiceMax enables you to move from break-fix to proactive maintenance and proactively manage parts, easily locate parts, manage your min/max levels, deploy Remote Triage, and more.

Webinar
Five Primary Asset Challenges and How to Solve Them

200323

  • Productivity / Efficiency / Operation Excellence
  • Revenue / Profitability
  • Service Transformation

An efficient and effective maintenance strategy is vital to maximizing the return on investment (ROI) of physical assets and avoiding downtime, which can be critical in the oilfield, industrial and environmental service industries.

Webinar
Quote-to-Cash, Online and Offline, with FieldFX

200320

  • Productivity / Efficiency / Operation Excellence

FieldFX provides the power to connect field resources to the back office- even without an Internet connection

Webinar
[Innovation Series] Secrets of Efficient Scheduling Revealed

200316

  • Innovation Series

Product Focus: Service Board. Key Takeaways: Value of asset centricity. Three requirements necessary to make dispatchers effective and efficient.

Webinar
Managing Digital Transformation in the Field

200202

  • Service Transformation

The biggest challenge in a FieldFX implementation is often change management in the field. In this webinar, explore the benefits of moving to a digital quote-to-cash solution and the best ways to navigate the inevitable change management hurdle.

Webinar
[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

200115

  • Innovation Series
  • Recorded Webinar

Product Focus: Service Contracts & Entitlements. Key Takeaways: Use a system and process to price & deliver service consistently. Features that help design compelling and profitable service contracts for your customers. Demonstrate value to customers as you go.

Webinar
[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

191206

  • Innovation Series
  • Revenue / Profitability
  • Recorded Webinar

Product Focus: Installed Base Management. Key Takeaways: Importance of understanding and having full visibility into your installed base. Ways to grow the topline while also cutting costs.

Webinar
[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity

191113

  • Recorded Webinar
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Zinc. Key Takeaways: Impact of real-time communication on service teams. How ServiceMax is taking advantage of new technologies including AI, AR, and bots.

Webinar
Introduction to Enhanced FX EAM

191111

  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

Field service companies are asset-intensive. It is paramount to their success to have enterprise asset management (EAM) system in place. FieldFX's EAM module provides process and intelligence that allows for increased equipment reliability, systematic preventative and predictive maintenance, and efficient inventory management.

Webinar
From Grease To Code: What Drives Digital Service Transformation

191109

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

ServiceMax commissioned Forrester Consulting to examine the impact of service transformation globally — from how equipment is managed, to what workforce skills are required to maintain them, to which business models will drive monetisation and superior customer experience

Webinar
FX E-Ticketing & FX EAM

191009

  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

Many asset-intensive organizations are investing in enterprise asset management (EAM) systems to increase productivity and reduce operational costs. FX EAM is designed to enhance capital asset management by providing asset intelligence. FX EAM paired with FX E-Ticketing can provide field service companies with a streamlined process. Job data captured in FX E-Ticketing can power things like preventive maintenance and inventory control in FX EAM.

Webinar
Transforming Field Service with Workflow Automation

190911

  • Productivity / Efficiency / Operation Excellence

Over half of all field service providers rely on manual processes to manage the bulk of their service tasks; with 90% of service technicians feeling paper-based processes negatively impact their job performance. What if you could increase the efficiency of your field service teams by automating critical workflows and paperwork to increase customer satisfaction? View this webinar to learn how ServiceMax Document Generation (powered by Nintex) can transform your organization with Field Service Management powered with process automation.

Webinar
Don't Leave Techs to Their Own Devices

190717

  • Service Transformation

It's standard that everyone on your field service team has mobile devices, whether company-provided or BYOD. But, how field teams communicate and which apps they use to communicate, has not been given much attention. There is a real opportunity to move the needle on productivity levels by equipping teams with effective, purpose-built apps that help get work done.

Webinar
7 TIPS TO A SUCCESSFUL IMPLEMENTATION

190716

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

So, you are ready to begin your service transformation journey. You find the right software and create your business case. The next step is implementation. And that’s where questions arise. Where do I get started and how long will it take? Large software deployments don’t have to take months or years to complete. The key to success is a clear implementation journey and fast, incremental wins. With ServiceMax, you can accelerate implementation with easy to deploy functional modules that meet your needs today and allow you to grow your business over time. The modules can be implemented in as little as 2 weeks

Webinar
Remote Triage – Harness Service Data With AI to Reduce Truck Rolls

190617

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

Webinar
Asset-Centric Field Service Management for OEMs and Service Providers in Oil & Gas

190617

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

No matter the location, no matter the type of oil and gas assets, ServiceMax helps companies across the entire oil and gas value chain execute more work, better work, and safer work on equipment. ServiceMax Field Service Management (FSM) helps manufacturers, oilfield service providers, and other industrial service providers across the oil and gas industry deliver perfect end-to-end service to their customers. With FSM, ServiceMax customers see increased revenues, decreased service costs, and improved customer satisfaction. Watch this webinar to learn how.

Webinar
ServiceMax Launch 19.1

190520

  • Product Launch

In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

Webinar
How MilliporeSigma Addresses FDA Compliance with Servicemax

190516

  • Productivity / Efficiency / Operation Excellence

MilliporeSigma is a leader in life sciences that manufactures and services over 300,000 products worldwide. The company needs to deliver service excellence and maintain its strict regulatory compliance standards. Since becoming a ServiceMax customer, MilliporeSigma has improved equipment visibility and compliance, standardized service execution, and established KPIs for service excellence.

Webinar
Hit New Levels of Customer Satisfaction With Secure, Real-Time Communication

190422

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

Your field service technicians are the face, and the hands, of your company. When a customer has an issue, it’s your field team that is tasked with getting the job done literally ASAP. To become valuable problem solvers and exceed customer expectations, technicians need access to expert knowledge and important information from across the organization. And they need it on the go and in real-time. However, according to data from the Service Council 46% of organizations say the most pressing challenge they are facing in their quest to improve service is their inability to integrate data across multiple areas within their company.

Webinar
Untapped Potential: The 5 Sustainability Opportunities for Service Execution

190401

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

Webinar
Optimizing Service Delivery for Industrial Manufacturers and Asset Operators

190321

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

All manufacturer operations – from pharmaceutical manufacturers to power plant operations to energy producers and everyone in between -- need timely maintenance to ensure consistent uptime. Asset failures can cost companies like yours hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, you can provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. Join this webinar from ServiceMax to learn how to improve your service execution.

Webinar
Augmented Reality For Service Technicians: Faster Execution With Visual Assistance

190215

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Scaling the workforce is a real challenge that service organizations are facing today. While experienced workers are retiring, it is increasingly challenging to attract the younger generation and on-board them with the right skills quickly. The solution is to leverage the deep experience of older workforce to coach the younger field technicians by leveraging proven digital technologies like AR and live visual assistance - so that you can be more competitive, ensure high profitability and deliver a stellar customer experience.

Webinar
Which Field Service Contractor Management Model Is Right For You?

190118

  • Thought Leadership
  • Recorded Webinar

Successfully outsourcing field service work to contractors is more than just handing off work orders to third-party technicians. To get it right, you need to be aware of common contractor engagement models, as well as their uses cases and limitations. View this 30-minute webinar to understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives. You’ll also learn how to get a jumpstart on developing your field work outsourcing strategy. Using practical customer examples, we will take a close look at the pros, the cons, and lessons learned.

Webinar
CEDA Effectively Leverages Technologies to Manage Field Operations: Online and Offline

190107

  • Service Transformation

Watch why CEDA chose FieldFX, how they implemented the solution and the results they’re experiencing.

Webinar
Optimizing Service Delivery For Asset Operators

181213

  • Product Launch
  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.

Webinar
Efficient Plant - Optimizing Service Delivery for Asset Operators

181211

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Whether you are in the business of operating a power plant, developing an oil field, or manufacturing pharmaceuticals, your mission-critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital-service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. View this webinar from ServiceMax to learn how to improve your service execution.

Webinar
Leveraging EAM And FSM To Drive Service Outcomes

181126

  • Thought Leadership

A number of recent research reports have discussed the convergence of Enterprise Asset Management (EAM) and Field Service Management (FSM) software. Some analysts raise the possibility that in the future, organizations will look for single vendors of combined EAM and FSM capabilities. This 45-minute webinar will explain why EAM and FSM systems are converging, why they are (still) distinct application spaces, and why organizations seeking to optimize asset performance and service delivery will want to integrate purpose-built, best-of-breed FSM, EAM, and application performance management (APM) solutions.

Webinar
2018 CIO/CFO Virtual Event: Preventing Unplanned Downtime Through Predictive Maintenance

181022

  • Thought Leadership

Until recently, fixing and maintaining complex machines was almost purely reactive. A break/ fix model. Field service is undergoing significant change and it’s affecting the strategies of our finance and IT departments. Today machines are being built with sensors, edge and cloud-based connectivity and operating data that help field service teams stay abreast of changes. However, proper planning is needed to not only build the next generation of machines, but keep them up and running for best operational outcomes.

Webinar
Grow Service Revenue Through ServiceMax Contracts And Entitlements

181009

  • Revenue / Profitability

Define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete field service delivery solution.

Webinar
Eliminating the Chaos from Schedule & Dispatch

181004

  • Environmental Services
  • Productivity / Efficiency / Operation Excellence

Job whiteboards or excel to manage your schedule and dispatch processes can be a bit chaotic. And Plummer's Environmental Services was doing just that. They knew they needed a change when managing schedule and dispatch became more complicated and cumbersome. In this webinar, learn why Plummer's implemented FieldFX and the FX Schedule & Dispatch module and how they were able to streamline processes to achieve success.

Webinar
ServiceMax for the Industrial Service Providers

180928

  • Service Transformation

Learn about digital transformation for companies that provide industrial services in the midstream or downstream oil and gas market space. Whether you're an EPC that provides operations and maintenance services or an independently owned industrial service provider, this webinar will help you overcome common challenges faced by industrial service providers and create business outcomes for your business and your clients'. Common challenges include but are not limited to, inefficiencies in service execution, lack of differentiation in services delivered, a changing workforce, and safety & compliance concerns.