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Webinar
Which Field Service Contractor Management Model Is Right For You?

190118

  • Thought Leadership
  • Recorded Webinar

Successfully outsourcing field service work to contractors is more than just handing off work orders to third-party technicians. To get it right, you need to be aware of common contractor engagement models, as well as their uses cases and limitations. View this 30-minute webinar to understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives. You’ll also learn how to get a jumpstart on developing your field work outsourcing strategy. Using practical customer examples, we will take a close look at the pros, the cons, and lessons learned.

Webinar
Optimizing Service Delivery For Asset Operators

190107

  • Product Launch
  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.

Webinar
Efficient Plant - Optimizing Service Delivery for Asset Operators

181211

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Whether you are in the business of operating a power plant, developing an oil field, or manufacturing pharmaceuticals, your mission-critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital-service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. View this webinar from ServiceMax to learn how to improve your service execution.

Webinar
Leveraging EAM And FSM To Drive Service Outcomes

181126

  • Thought Leadership

A number of recent research reports have discussed the convergence of Enterprise Asset Management (EAM) and Field Service Management (FSM) software. Some analysts raise the possibility that in the future, organizations will look for single vendors of combined EAM and FSM capabilities. This 45-minute webinar will explain why EAM and FSM systems are converging, why they are (still) distinct application spaces, and why organizations seeking to optimize asset performance and service delivery will want to integrate purpose-built, best-of-breed FSM, EAM, and application performance management (APM) solutions.

Webinar
2018 CIO/CFO Virtual Event: Preventing Unplanned Downtime Through Predictive Maintenance

181022

  • Thought Leadership

Until recently, fixing and maintaining complex machines was almost purely reactive. A break/ fix model. Field service is undergoing significant change and it’s affecting the strategies of our finance and IT departments. Today machines are being built with sensors, edge and cloud-based connectivity and operating data that help field service teams stay abreast of changes. However, proper planning is needed to not only build the next generation of machines, but keep them up and running for best operational outcomes.

Webinar
ServiceMax FSM 18.3 Launch

181016

  • Product Launch

ServiceMax believes that pushing the envelope on field service not only leads to higher service efficiency and better customer experience, but also makes service organizations more competitive. Delivering on our long-standing commitment to service innovation and thought leadership, ServiceMax is excited to announce the next generation field service solution which introduces highly innovative beta features for our customers and delivers three key benefit pillars...

Webinar
Grow Service Revenue Through ServiceMax Contracts And Entitlements

181009

  • Revenue / Profitability

Define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete field service delivery solution.

Webinar
ServiceMax for the Industrial Service Providers

180928

  • Service Transformation

Learn about digital transformation for companies that provide industrial services in the midstream or downstream oil and gas market space. Whether you're an EPC that provides operations and maintenance services or an independently owned industrial service provider, this webinar will help you overcome common challenges faced by industrial service providers and create business outcomes for your business and your clients'. Common challenges include but are not limited to, inefficiencies in service execution, lack of differentiation in services delivered, a changing workforce, and safety & compliance concerns.

Webinar
Service Transformation: The Cornerstone of Your Digital Journey

180926

  • Service Transformation

Across many industries innovation is creating powerful synergies between connected devices, the cloud, and business applications. At the same time, global competition is unrelenting and when product margins are under pressure, manufacturers and service providers must look for new ways to drive their businesses growth.

Webinar
Improve Field Service Safety & Compliance by 12% with Digital Tools

180921

  • Productivity / Efficiency / Operation Excellence

Field service professionals in regulated industries understand the importance of following prescribed processes and capturing accurate information from the field. Errors in operations and data could mean a serious disaster. ServiceMax and ProntoForms are teaming up to help teams deliver compliant service every time.

Webinar
The Rise of Asset and Service Data Gravity

180910

  • Thought Leadership

The rise of "Asset and Service Data Gravity" is changing the way businesses view and monetize their service operations. This data is playing a far more strategic role in the wider enterprise – not just within service operations. The advent of connected equipment assets, industrial platforms and servitization has made service and asset data more valuable than ever before, yet it remains under monetized for most companies

Webinar
Service Transformation for Oil, Gas and Chemical Facility Operators

180806

  • Service Transformation

In this webinar recording, learn how ServiceMax can be used specifically in Oil, Gas and Chemical Facility operations such as refining, gas processing, petrochemical and more. Phil Schwarz, Oil & Gas Product Marketing Director at ServiceMax, discusses the role of a field service management platform within the context of Digital Transformation and how it can impact your business and operations immediately and into the future.

Webinar
3 Ways to Overcome Proactive Service Challenges

180703

  • Productivity / Efficiency / Operation Excellence

By 2020, there will be 20 billion IoT connected devices. Field service management is a first-order application for IoT with accurate equipment data to optimize service delivery. Join ServiceMax and TSIA to learn how Connected Field Service delivers superior productivity and customer experience results. We will discuss how to unlock new service models, enable proactive maintenance models and leverage data to achieve proactive service results.

Webinar
Preparing for the 'New Normal': Scaling Service Organizations in the Face of Rapid Change

180624

  • Service Transformation

Artificial intelligence, the Industrial Internet of Things, and machine communication are expected to reshape the way we view service and business as a whole well through 2025. In this ‘new normal’ speed of change and technological advancement, service leaders are faced with numerous challenges, but preparing and scaling their field teams for growth and success can be key among them. In partnership with Argyle Forum, Patrice Eberline outlines strategies used to effectively scale service organizations in order to prepare for this future.

Webinar
[Maxpert] - Grow Service Profitability and Deliver Better Customer Experience Through Mobility

180618

  • Customer Experience
  • Maxpert

Take a deep dive on the key mobile capabilities like locating inventory visually, doing work order debrief, checking entitlements and latest labor/part prices and capture digital signature. Learn how ServiceMax is pushing the boundaries on Digital transformation of field service to help you achieve field service outcomes like growing service revenue, increasing service efficiency and improving customer experience.

Webinar
[Maxpert] - Deep Dive on ServiceMax IoT Architecture and Data Strategies

180531

  • Maxpert

Learn about ServiceMax IoT integration architecture and how organizations are blending and mining data to deliver recurring value. Service organizations are able to switch to proactive and even predictive service models to guarantee customer outcomes—uninterrupted equipment uptime and exceptional customer experience.

Webinar
[Maxpert] - Managing 3rd-Party Contractors with ServiceMax Partner Community

180515

  • Maxpert

ServiceMax Partner Community addresses all requirements for managing contractors efficiently. You get real-time visibility into your contractor's operations, can hold them accountable, and in turn, empower them to deliver great service on your behalf. Learn about challenges, and benefits of leveraging third-party partners in this recorded webinar.

Webinar
Driving Profitability and Utilization for Your Service Organization: Determining Your Strategy

180430

  • Service Transformation
  • Revenue / Profitability

Global service organizations are challenged to think strategically when it comes to increasing revenue, profitability and customer experience. Join Patrice Eberline, Author and VP Global Customer Transformation at ServiceMax as she outlines the next step in your service transformation journey – Identifying and aligning priorities with the c-suite, understanding and using key KPI’s to deliver profitability consistently, and developing a future ready field team.

Webinar
ServiceMax for the Digital Oilfield

180424

  • Oil & Energy
  • Productivity / Efficiency / Operation Excellence

Oil and Gas operators face constant challenges in production operations. Challenges include, but are not limited to, lost/deferred production, operational inefficiencies, aged infrastructure, a changing workforce, and safety & compliance concerns. Hear how ServiceMax automates the end to end field operations & maintenance process from automatic work order creation from connected assets to real-time work order debriefs.

Webinar
Raise Field Service Productivity with an Integrated Knowledge and Inventory Solution

180327

  • Productivity / Efficiency / Operation Excellence

Learn how your field service team can increase First-Time fix rates while improving customer satisfaction. Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs.

Webinar
Build Your Outcomes-based Service Empire with Proactive Maintenance

180315

  • Productivity / Efficiency / Operation Excellence

If you’re looking to deliver better customer outcomes through next-generation services, please join Tushar Sharma, Product Manager and Micki Collart, Sr. Product Marketing Manager at ServiceMax for a webinar on ServiceMax’s Proactive Maintenance capabilities as they discuss evolving maintenance strategies and walk through a demo of ServiceMax's Preventative Maintenance features.

Webinar
Oilfield Service Delivery Enabled by ServiceMax

180309

  • Service Transformation

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to maximize the business outcomes associated with delivering a field service. According to our annual customer survey, users of ServiceMax see 10-20% improvements in productivity & efficiency, safety & compliance, customer experience, and revenue growth.

Webinar
Improve Compliance and Job-Site Safety by Replacing Paper with Smart Mobile Forms

180308

  • Productivity / Efficiency / Operation Excellence

EHS reporting needs to do more than prove compliance: it must ensure machines are up and running full-time, keep employee training up to date, and help avoid the pitfalls of having to recruit and train part-time replacements if employees are injured on the job. This webinar will outline how data collection on smart phones and tablets in the field, combined with a best-in-class Field Service Management solution and KPI dashboards, will transform your EHS program into an all-around business support system.

Webinar
ServiceMax Winter '18 Launch

180307

  • Product Launch

Find out more about our improved user experience with the new Winter '18 Release in this recorded webinar. With new performance improvements to Service Flow Manager, the ability to quickly map data from IoT systems from ServiceMax objects, 10x faster Schedule Optimization and more, this release makes improvements for field techs, field service leaders dispatchers and administrators.

Webinar
Reinvent Services Today: A Call To Action For Industrial Manufacturers

180220

  • Thought Leadership

In the last two years, 30 companies in Technology Services Industry Association's (TSIA)’s Industrial Equipment (IE) index have lost more than 20% of their overall revenues, and average service margins for these companies are lower than product margins. John Ragsdale at TSIA and Micki Collart at ServiceMax discuss the key capabilities, such as connected products and analytics that are needed to reinvent service offerings that customers will pay for. They also take a deep dive into practical tactics to enable new services at the right cost.

Webinar
Increase ROI by Integrating Parts and Service

180123

  • Service Transformation

Service and supply chain leaders are finding themselves at a crossroads of parts inventory decisions. How much inventory to stock? How to plan for preventive maintenance and break-fix work? Achieving complete transparency and effective management in parts management remains a challenge for many. Hear Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Mike Landry, President at Barkawi, and discover how leading companies are using the latest digital tools in parts management and IoT to achieve higher ROI and customer retention.

Webinar
The Service Council And Servicemax Predict The Top 3 Field Service Trends For 2018

180116

  • Thought Leadership

Field Service Management has been a market of change. What your organization did 5 years ago, or even last year, is being disrupted. Technologies as varied as mobile, wearables, big data, artificial intelligence, augmented reality, IoT, Cloud, 3D printing, digital twins, drones and robotics all have their applications in today’s field service delivery process. This, coupled with business model changes such as outcome based models and reliance upon 3rd party technicians, make for a complex landscape. But which disruptions will rise to the top this year?

Webinar
Field Service Transformation and the Internet of Things

171220

  • Service Transformation
  • Connected Field Service / IoT

The industrial internet of things creates a vast array of transformational opportunities for businesses. One of the most exciting opportunities is the chance to create new revenue opportunities and business models with connected products and assets. Join ServiceMax and Deloitte Digital as they discuss the role of IoT in Field Service Transformation.

Webinar
Improve Margins and Customer Retention with IoT in Parts Management

171218

  • Revenue / Profitability
  • Connected Field Service / IoT

Customers who leverage real-time data from IoT connected devices can also collect repair history, identify correct parts for a repair and make predictions of parts needed in the future, allowing them to plan ahead and optimize stocking levels.

Webinar
[Maxpert] - Addressing Your Service Needs with Flexible Business Flow Engine

171120

  • Maxpert

Learn how ServiceMax Service Flow Manager provides a powerful, future proof way to either deliver new or tailor existing business workflows, when you want them, on the device that you choose, whether or not you have a data connection.

Webinar
[Maxpert] - Integrating Advanced Checklists from ProntoForms into ServiceMax

171103

  • Maxpert

ProntoForms’ VP of Partner Sales, Mike Kavanagh, joins ServiceMax to discuss the power of complementing a field service management system with ProntoForms’ advanced checklist solutions to add effective field user workflows and rich data collection across multiple business processes.

Webinar
ServiceMax Autumn 17 Launch

171031

  • Product Launch

Find out how you can help improve service efficiency through features like Predicted time to service, dependent job scheduling and app-to-app integration in this Autumn 17 Launch recorded webinar.

Webinar
Mining Companies Improve Field Service Productivity with ServiceMax

171020

  • Productivity / Efficiency / Operation Excellence

Learn how ServiceMax helps mining companies raise productivity, uptime, and safety with an end-to-end field service management solution. We discuss how ServiceMax compliments GE Digital’s Mine Asset Performance Management and walk through a solution demo.

Webinar
Into the Diamond Mine: A Field Service Transformation Handbook for Executives

171006

  • Service Transformation

Join John Ragsdale, VP Research, Technology and Social at TSIA, as he sits down to interview Patrice Eberline about her new book "Into the Diamond Mine: A Field Service Handbook for Executives".

Webinar
The Future of Service Transformation in a Digital World

170929

  • Service Transformation

Executives Joe Shrawder, President and CEO Global Services of GE Healthcare and Kevin Rusin, CFO of McKinley Corporations recently discussed the future of field service transformation. Find out how they have led their organizations through successful service transformation and what they’re doing to stay ahead of the curve.

Webinar
The Field Service Engineer of the Future

170911

  • Service Transformation

Machine learning, Artificial Intelligence, and drones are changing field service today. In partnership with Field Technologies Online, Mark Homer, Head of Global Customer Transformation at GE Digital, discusses how to transform today’s technicians into the new service engineers of the future.

Webinar
Using APM and Field Service Management To Achieve Business Outcomes

170705

  • Productivity / Efficiency / Operation Excellence

Webinar
[MaxPert] - Achieve Maximum Efficiency with Schedule Optimization

170518

  • Maxpert

Service leaders are beginning to realize that intelligent, automated scheduling can empower dispatchers to better improve efficiency and focus on higher-value jobs.

Webinar
Service Transformation and the Opportunity Cost of Doing Nothing

170418

  • Service Transformation

Webinar
Plan, Execute and Excel on Every Field Service Project

170317

  • Service Transformation

Webinar
Scale for Service Demand in the Era of the Industrial Internet

170303

  • Product Launch

Webinar
Monetizing Your Installed Base

170207

  • Revenue / Profitability

Watch this webinar to learn how ServiceMax helps companies achieve complete visibility of their installed base to make strategic decisions and drive revenue.

Webinar
ServiceMax Drives Revenue, Customer Satisfaction and Productivity

170127

  • Revenue / Profitability
  • Customer Experience
  • Service Transformation

As service operations become more connected through mobile, cloud, and IoT, technicians in the field will play an even more integral role in driving the customer experience, growth, and productivity.

Webinar
ServiceMax Implementation: Best Practices To Stay On-Time & On-Budget

170123

  • Service Transformation

Webinar
Service Transformation at GE: Driving Efficiencies with IoT and Connected Field Service

170103

  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

Webinar
Accelerating Field Service to Cash

161128

  • Revenue / Profitability

Webinar
Let Mobility Raise The Bar For Service Operational Excellence

161020

  • Productivity / Efficiency / Operation Excellence

Webinar
Overcoming Obstacles to Achieve Service Operational Excellence

160927

  • Productivity / Efficiency / Operation Excellence

Webinar
Field Service: The Missing Strategic Link?

160916

  • Thought Leadership

Webinar
Driving Operational Excellence in Aftermarket Selling

160909

  • Revenue / Profitability

Webinar
A Blueprint for the Future of Field Service

160825

  • Thought Leadership

Webinar
5 Ways For Medical Device Companies To Implement Flawless Cloud Field Service

160728

  • Service Transformation

Webinar
Delivering Exceptional Customer Satisfaction Through Field Service

160629

  • Customer Experience

Webinar
Driving Revenue: The New Field Service Imperative

160606

  • Revenue / Profitability

For innovative, growth-minded service businesses, driving the business as a profit center is now a top priority. But how do you move from the red to the black?

Webinar
Webinar Recording: Smart Mobile Forms + Field Service Management = Service Excellence

160531

  • Productivity / Efficiency / Operation Excellence

Webinar
Embarking on your Service Transformation Journey

160404

  • Service Transformation

Embarking on your Service Transformation Journey

Webinar
Leveraging Smart Connected Products for Better Service

160321

  • Connected Field Service / IoT

The Internet of Things (IoT) has the power to transform how manufacturers and service organizations operate—increasing efficiency and profitability.

Webinar
Developing Smart Efficiencies in Service with Augmented and Virtual Reality

160223

  • Productivity / Efficiency / Operation Excellence

Developing Smart Efficiencies in Service with Augmented and Virtual Reality

Webinar
5 "Can't Miss" Mobility Tactics for 2016

160212

  • Thought Leadership

It's 2016 -- do you have a fully mobile team of technicians utilizing the latest mobile technology to flawlessly deliver service in the field?

Webinar
Topple your Competition with Connected Field Service

160201

  • Connected Field Service / IoT

Topple your Competition with Connected Field Service

Webinar
Smarter Service Conversations Lead to Sustained Growth

151218

  • Service Transformation

Smarter Service Conversations Lead to Sustained Growth

Webinar
How Smart Connected Services are Transforming Companies

151216

  • Connected Field Service / IoT
  • Service Transformation

How Smart Connected Services are Transforming Companies

Webinar
What Impact Will The IoT Have on Field Service Operations?

151209

  • Connected Field Service / IoT

What Impact Will The IoT Have on Field Service Operations?

Webinar
Boost Productivity and Profits with Field Service Power Metrics

151111

  • Revenue / Profitability

Which metrics have the potential to be the most impactful to your service organization? We've identified the top 5 field service metrics that executives need to know.

Webinar
Best Practices for Marketing Field Service

151026

  • Thought Leadership

Best Practices for Marketing Field Service

Webinar
Uncover Revenue, Productivity and More with ServiceMax

151002

  • Revenue / Profitability

Webinar
Increase Service Revenue with Predictive Intelligence

150929

  • Revenue / Profitability

Increase Service Revenue with Predictive Intelligence

Webinar
5 W's of an Outcome Based Service Model

150914

  • Thought Leadership

The concept of selling an outcome rather than the product or service itself is not new, but it may impact your business soon. Learn how technology can enable your "outcome-based" service transformation.

Webinar
Getting your IT and Service Organization set up for Success

150730

  • Service Transformation

Getting your IT and Service Organization set up for Success

Webinar
Building a Business Case for Field Service Technology

150611

  • Service Transformation

Webinar
Preparing For The Internet of Things in Field Service

150529

  • Connected Field Service / IoT

Preparing For The Internet of Things in Field Service

Webinar
Field Service 2020 - Future Considerations for Field Service Managers

150528

  • Thought Leadership

Webinar
7 Steps to Successfully Evaluate Field Service Technology

150426

  • Service Transformation

7 Steps to Successfully Evaluate Field Service Technology

Webinar
How To Heat Up Your Service Org’s Efficiency

150426

  • Productivity / Efficiency / Operation Excellence

How To Heat Up Your Service Org’s Efficiency

Webinar
Conquer The Challenges Of Talent Management In Field Service

150320

  • Service Transformation

In this webinar, you will learn more about some of the talent challenges being faced by service organizations and how they are dealing with this new reality.

Webinar
Sales and Marketing Must Align...This Time With Field Service!

150320

  • Thought Leadership

Ready to learn more? We've got plenty of resources to help you dig in deeper.