Recorded Field Service Management Webinars

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You Need a Remote Strategy: The Hybrid State of Service

Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.

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How Customers Win with Field Service Asset Data from ServiceMax

Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

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The Importance of After Sales Service Lifecycle Data

Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.

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Product Spotlight: DataGuide in ServiceMax Core

In this Product Spotlight, Archana Krishnan, Senior Product Manager at ServiceMax, walks through the rich advanced forms and document generation capabilities available in DataGuide. Plus, she talks about the depth of DataGuide in a common maintenance scenario.

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Product Spotlight: Service Contracts & Contract Management in Asset 360

See the capabilities of contract management in Asset 360 that empower customers to standardize and generate service contracts at scale.

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FieldFX Product Demo

ServiceMax FieldFX provides a critical end-to-end field management solution for energy service companies. In this demo, see firsthand how FieldFX enables your field and office teams to stay connected.

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ServiceMax Core Product Demo

In this demo, see how ServiceMax Core delivers the most comprehensive service execution functionality to achieve critical business objectives.

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Product Release: Asset 360 Winter '23

The Winter ‘23 release of Asset 360 includes new customer self-serve mobile solutions through the Engage mobile app for Asset 360. Additional new features include mobile offerings for the non-technician persona through the Salesforce mobile app, enhancements to technical attributes and Service Contract APIs, and a new service analytics dashboard on contract analysis.

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Asset 360 Product Demo

For service organizations, asset data provides the foundation needed to drive critical decision-making throughout the asset lifecycle. Asset 360 for Salesforce provides all stakeholders with a 360-degree view of assets on one platform, so every department can leverage asset data for their purposes. The results? Better service execution, happier customers, and increased service profitability. In this demo, see firsthand how Asset 360 accelerates the service digital transformation journey.

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The Rolling Warehouse Solution

Diabsolut’s solution combines FinancialForce Order, Procurement & Inventory Management and Salesforce Field Service with ServiceMax Asset 360 on a single platform to view and manage anything and everything to do with your order, inventory, field service, and overall asset-centric service execution.

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Optimizing Parts Availability while Controlling Inventory Costs

The ability to plan and manage parts is critical to effective service delivery. Not having the right parts for the job lowers first-time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs. Customers are demanding faster service responses while corporate directives are dictating less inventory. Asset-centric companies balancing these competing objectives require field-focused and service-specific parts planning, integrated with a field service management solution.

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Product Release: Asset 360 Summer '22

In this release, we strengthen the key functional areas of Asset 360, building up our asset data capabilities and powering up our entitlements engine. Watch our Product Management and Product Marketing team discuss the highlights of the Asset 360 Summer ’22 release and share future roadmap.

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Introducing DataGuide

DataGuide allows you to do more with your data by combining the capabilities of Advanced Forms and Document Generation (PDF) to guide technicians to efficiently capture and present data in support of their various tasks – inspection, maintenance, safety. Learn more from Joseph June, Senior VP, Product Management and Archana Krishnan, Sr. Product Manager, as they talk through the features and functionalities that you can leverage with DataGuide.

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Asset + Customer-Centricity: The Keys to Digital Success

Discover how to better align workforce ambitions and target digital technologies to support improved outcomes for the business and customers.

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Why the Equipment Rental Business Should Care About Digital Service Transformation

If you're an equipment rental company, you know that a lot has changed within the rental business over the past few years. The rental market is growing year over year, and the advancement of digitalization offers huge opportunities for streamlining and improving the rental process, making renting assets much easier. However, there are still relatively few companies that have a well-developed and comprehensive digitalization program.

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Asset 360 Spring ’22 Product Release Webinar

Our Product Management, Global Customer Transformation, and Product Marketing teams discuss the highlights of the Asset 360 Spring ’22 release and share future roadmap.

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Build vs Buy - Making the Right Choice

Should I build my own solution, or should I purchase something packaged? This webinar will help you answer that burning question as we weigh the advantages and drawbacks of each approach.

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ServiceMax Live - Lowry Solutions

Learn how Lowry Solutions partnered with Salesforce, ServiceMax and Bolt Data to extend their field service offerings, empower their sales team, arm their marketing team with key service asset data, as they increase revenue, reduce costs, and remove silos.

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Drive Operating Performance and Manage Compliance with Salesforce and ServiceMax Asset 360

Medical Device Manufacturers require an end-to-end customer execution solution on a unified platform to ensure quality patient experiences.

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Using a 360 Asset View to Drive the Circular Economy

There is a huge opportunity for companies to move towards circular and more sustainable business model approach, but at the same time, there are many challenges that can prevent organisations to understand and leverage the benefits that this transformation can take.

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ServiceMax Asset 360 Winter '22: Product Release Webinar

The Winter '22 release of Asset 360 introduces new features that enhance sales and service interactions, new dashboards for actionable service analytics and insights, and builds on a templatized approach to service contracts and maintenance plans.

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ServiceMax Live - Eastman Kodak

During this ServiceMax Live, Todd Bigger, VP of Print Service at Eastman Kodak, discusses creating synergies and efficiencies across service, sales, and marketing teams through technology & automation.

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Maximize On Demand

Access content from Maximize - the premier event for Field Service Management. Choose from over 30 different breakout sessions to find topics that are important for you and your business. Plus, you'll gain access to the keynotes!

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Visualizing Integration Impact with Alcon, ProntoForms and ServiceMax

Set your sights on the latest customer spotlight webinar with Alcon, a global eye care company. Their story about achieving digital transformation for surgical asset installation and compliance is eye-opening! Don't miss it.

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FX Trucking: Simplifying the Process for Dispatchers and Drivers

FieldFX's FX Trucking module is a fit-for-purpose, segment-specific app that provides an intuitive and seamless experience for dispatchers and drivers.

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6 Things Medical Device CSOs Are Doing to Stay in Business feat. Terumo BCT

Building off the findings in the 2021 CSO Report, Terumo BCT highlights the key features of resilient service organizations and shares recommendations on where medical device leaders should focus this year.

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Ensuring The Best Crew For Every Job

FieldFX and Kahuna are taking the schedule and dispatch process to the next level, digitally transforming the process to ensure the right team, with the proper certifications and training is dispatched to your customer for every job.

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Enhanced Job Site Safety Through Digital Processes

Service providers in oilfield, industrial and environmental industries face high-risk environments, requiring that job site safety is always of paramount importance. Implementing digital processes can help to ensure job sites remain incident and injury free. FX DataGuide, paired with the FieldFX suite of modules, enables service providers to manage job site safety.

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Proactive Maintenance Simplified

While some field service providers still live “on the edge” with reactive emergency responses, most have come to recognize that proactive maintenance means predictable business and revenue, more equipment uptime, and happier customers. This livecast will provide three key strategies to achieve proactive maintenance for any service organization.

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Digital Transformation with Linxup GPS and FieldFX

This webinar will showcase a partnership between Linxup’s GPS tracking data and ServiceMax's FieldFX mobile field operations management software suite. This combined solution helps oilfield, industrial and environmental service companies to achieve transformative digital efficiency.

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Nine Energy Service Integrates Quote to Cash with FieldFX and Boomi

Nine Energy Service, a leading completion services provider, streamlines their quote-to-cash process by leveraging Boomi to connect FieldFX with ERP and other systems. The result is a totally integrated solution for managing field operations.

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Listen To Your Assets - How your installed equipment assets will become your most important services consultant

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

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Digital Transformation Featuring Kodak Alaris

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

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Building a Resilient Service Experience with Asset 360

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

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ServiceMax 20.2 Release

At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

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Digital Transformation for Long-Term Sustainability

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

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Making the Most of Zinc

Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

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[Innovation Series] Proactive Maintenance — Simplified

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

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Highlighting the Enhanced FieldFX Back Office Experience

See firsthand how new persona-based Lightning apps in FieldFX Back Office provide a personalized experience based on user role. We’ll also showcase new Admin Tools that simplify the user experience for Admins in FieldFX. We’ll highlight tools such as: Report Templates, Status Workflow and User Wizard to showcase how these tools streamline processes for FieldFX administration.

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[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

Product Focus: Project Scheduling. Key Takeaways: Understand ServiceMax’s offering for project scheduling, multi-appointment jobs, multi-resource jobs, crew management, and shift plans.

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Field Service Circle Virtual

Since we can't meet in person, we are bringing our Field Service Circles to you. Join us for insightful conversation and collaborative knowledge sharing around Field Service during these challenging times!

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How B. Braun Ensures Regulatory Compliance

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

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20.1 Client Product Release

ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

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Best Practices for Depot Repair

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

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[Innovation Series] The Do's and Don'ts of Contractor Management

Product Focus: Partner Communities. Key Takeaways: Options for handling resource crunch. Tips for reducing process complexity, communicating with contractors, measuring service quality.

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Medical Device Expert Talks: Accelerating digital transformation

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

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A Single Source of Truth for Billable and Payable Time with FX Timecards

For years FieldFX has been the de facto standard for streamlining the quote-to-cash process for oilfield, industrial, and environmental service companies. Now, with the enhanced FX Timecards module, field technicians can manage their schedules, jobs, and timesheets on their smartphone.

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Service, Sustain, Succeed: How Service Keeps the World Running

Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

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[Innovation Series] Mobile For the Next Generation of Technicians

Product Focus: ServiceMax Go. Key Takeaways: Understand how mobile features like offline access, asset location and service history, connected conversations, and real-time notifications help technicians deliver faster and better service.

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Nuverra Leverages FieldFX with Data Gumbo’s Blockchain

Nuverra's process begins in the field, where field technicians collect performance data and salt water disposal ticket information with FieldFX. Data Gumbo's blockchain-backed network, GumboNet, guarantees only agreed upon pricing is applied to tickets, removing doubts about timing and volume. As a result, Nuverra and its customers can access real-time records of any job, with no invoicing required.

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20.1 Release: New Features To Help You Achieve Uptime

Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

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[Innovation Series] 5 Proven Ways to Master Parts Management

Product Focus: Parts Management. Key Takeaways: How ServiceMax enables you to move from break-fix to proactive maintenance and proactively manage parts, easily locate parts, manage your min/max levels, deploy Remote Triage, and more.

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Five Primary Asset Challenges and How to Solve Them

An efficient and effective maintenance strategy is vital to maximizing the return on investment (ROI) of physical assets and avoiding downtime, which can be critical in the oilfield, industrial and environmental service industries.

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Quote-to-Cash, Online and Offline, with FieldFX

FieldFX provides the power to connect field resources to the back office- even without an Internet connection

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[Innovation Series] Secrets of Efficient Scheduling Revealed

Product Focus: Service Board. Key Takeaways: Value of asset centricity. Three requirements necessary to make dispatchers effective and efficient.

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Managing Digital Transformation in the Field

The biggest challenge in a FieldFX implementation is often change management in the field. In this webinar, explore the benefits of moving to a digital quote-to-cash solution and the best ways to navigate the inevitable change management hurdle.

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[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

Product Focus: Service Contracts & Entitlements. Key Takeaways: Use a system and process to price & deliver service consistently. Features that help design compelling and profitable service contracts for your customers. Demonstrate value to customers as you go.

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[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

Product Focus: Installed Base Management. Key Takeaways: Importance of understanding and having full visibility into your installed base. Ways to grow the topline while also cutting costs.

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[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity

Product Focus: Zinc. Key Takeaways: Impact of real-time communication on service teams. How ServiceMax is taking advantage of new technologies including AI, AR, and bots.

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Introduction to Enhanced FX EAM

Field service companies are asset-intensive. It is paramount to their success to have enterprise asset management (EAM) system in place. FieldFX's EAM module provides process and intelligence that allows for increased equipment reliability, systematic preventative and predictive maintenance, and efficient inventory management.

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From Grease To Code: What Drives Digital Service Transformation

ServiceMax commissioned Forrester Consulting to examine the impact of service transformation globally — from how equipment is managed, to what workforce skills are required to maintain them, to which business models will drive monetisation and superior customer experience

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FX E-Ticketing & FX EAM

Many asset-intensive organizations are investing in enterprise asset management (EAM) systems to increase productivity and reduce operational costs. FX EAM is designed to enhance capital asset management by providing asset intelligence. FX EAM paired with FX E-Ticketing can provide field service companies with a streamlined process. Job data captured in FX E-Ticketing can power things like preventive maintenance and inventory control in FX EAM.

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Transforming Field Service with Workflow Automation

Over half of all field service providers rely on manual processes to manage the bulk of their service tasks; with 90% of service technicians feeling paper-based processes negatively impact their job performance. What if you could increase the efficiency of your field service teams by automating critical workflows and paperwork to increase customer satisfaction? View this webinar to learn how ServiceMax Document Generation (powered by Nintex) can transform your organization with Field Service Management powered with process automation.

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Don't Leave Techs to Their Own Devices

It's standard that everyone on your field service team has mobile devices, whether company-provided or BYOD. But, how field teams communicate and which apps they use to communicate, has not been given much attention. There is a real opportunity to move the needle on productivity levels by equipping teams with effective, purpose-built apps that help get work done.

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7 TIPS TO A SUCCESSFUL IMPLEMENTATION

So, you are ready to begin your service transformation journey. You find the right software and create your business case. The next step is implementation. And that’s where questions arise. Where do I get started and how long will it take? Large software deployments don’t have to take months or years to complete. The key to success is a clear implementation journey and fast, incremental wins. With ServiceMax, you can accelerate implementation with easy to deploy functional modules that meet your needs today and allow you to grow your business over time. The modules can be implemented in as little as 2 weeks

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Remote Triage – Harness Service Data With AI to Reduce Truck Rolls

Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

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Asset-Centric Field Service Management for OEMs and Service Providers in Oil & Gas

No matter the location, no matter the type of oil and gas assets, ServiceMax helps companies across the entire oil and gas value chain execute more work, better work, and safer work on equipment. ServiceMax Field Service Management (FSM) helps manufacturers, oilfield service providers, and other industrial service providers across the oil and gas industry deliver perfect end-to-end service to their customers. With FSM, ServiceMax customers see increased revenues, decreased service costs, and improved customer satisfaction. Watch this webinar to learn how.

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ServiceMax Launch 19.1

In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

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How MilliporeSigma Addresses FDA Compliance with Servicemax

MilliporeSigma is a leader in life sciences that manufactures and services over 300,000 products worldwide. The company needs to deliver service excellence and maintain its strict regulatory compliance standards. Since becoming a ServiceMax customer, MilliporeSigma has improved equipment visibility and compliance, standardized service execution, and established KPIs for service excellence.

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Hit New Levels of Customer Satisfaction With Secure, Real-Time Communication

Your field service technicians are the face, and the hands, of your company. When a customer has an issue, it’s your field team that is tasked with getting the job done literally ASAP. To become valuable problem solvers and exceed customer expectations, technicians need access to expert knowledge and important information from across the organization. And they need it on the go and in real-time. However, according to data from the Service Council 46% of organizations say the most pressing challenge they are facing in their quest to improve service is their inability to integrate data across multiple areas within their company.

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Untapped Potential: The 5 Sustainability Opportunities for Service Execution

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

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Optimizing Service Delivery for Industrial Manufacturers and Asset Operators

All manufacturer operations – from pharmaceutical manufacturers to power plant operations to energy producers and everyone in between -- need timely maintenance to ensure consistent uptime. Asset failures can cost companies like yours hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, you can provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators. Join this webinar from ServiceMax to learn how to improve your service execution.

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Augmented Reality For Service Technicians: Faster Execution With Visual Assistance

Scaling the workforce is a real challenge that service organizations are facing today. While experienced workers are retiring, it is increasingly challenging to attract the younger generation and on-board them with the right skills quickly. The solution is to leverage the deep experience of older workforce to coach the younger field technicians by leveraging proven digital technologies like AR and l