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Investigación

2022 Gartner Critical Capabilities for Field Service Management Report

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Investigación
Frost & Sullivan: 2023 Enabling Technology Leadership Award

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Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.
Investigación
2022 Gartner Critical Capabilities for Field Service Management Report

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ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report. According to Gartner, ServiceMax is suitable for all use cases, most notably for equipment-centric and outcome-centric use cases.
Investigación
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

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In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.
Investigación
Refining Digital Transformation through Asset Centricity

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Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
Investigación
Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations

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ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.
Investigación
The First Annual Chief Service Officer Report

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Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.
Investigación
Frost & Sullivan otorga a ServiceMax el Premio de Liderazgo de Mercado 2020 para el Mobile Field Service Management

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Como otro testimonio de nuestro liderazgo en la gestión de servicios de mantenimiento industrial, ServiceMax ha recibido el Premio de Liderazgo en el Mercado 2020 de Frost & Sullivan para el Mobile Field Service Management en América del Norte. Le invitamos a acceder y leer la reseña completa que acompaña el premio.
Investigación
Video Highlights - IDC MarketScape for Field Service

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Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

Investigación
IDC ANALYST - Reporte

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Superando la brecha de excelencia en el servicio para los operadores con activos industriales El rol de servicio está cambiando rápidamente entre las industrias orientadas a los activos. La Transformación Digital está permitiendo a los operadores tener los conocimientos necesarios para resolver problemas de manera predecible antes de que los activos fallen.
Investigación
Conexión con analistas de IDC: Sobresalientes en la entrega de servicios con una fuerza de trabajo híbrida

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Aly Pinder, Director de Programas, Innovación de Servicios y Productos Conectados en IDC, aborda cinco preguntas formuladas por ServiceMax. Sus respuestas resaltan las áreas pertinentes y le brindan recomendaciones procesables.
Investigación
El auge de "La Fuerza de la Gravedad de los Activos y los Datos de Servicio"

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Este nuevo estudio concluye que la recopilación y el análisis automático de datos de servicio y activos ofrecen un aumento del 14% en los ingresos y brinda información para cualquier otra parte de tu negocio.
Investigación
Investigación: Costes, causas y consecuencias de un tiempo de inactividad no planificado

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El estudio de Vanson Bourne encuentra que la producción y la productividad, las TI y el servicio al cliente son los más afectados por el tiempo de inactividad no planificado, con repercusiones perjudiciales para las empresas en general.

Analyst Reaction to Asset 360 for Salesforce Field Service

Salesforce and ServiceMax complement each other well...it [Asset 360] will give the likes of IFS, Microsoft Dynamics, Oracle, SAP, and others a run for their money.

Predrag (PJ) Jakovljevic, Principal Analyst, TEC, TEC: New Salesforce Field Service Software Release Harnesses ServiceMax Asset 360

Analyst Reaction to Maximize 2021

ServiceMax’s CEO Neil Barua opened his keynote with the theme that the spotlight is on service. The ability for service and specifically field service to enable manufacturers to differentiate their businesses in this past year was critical to sustained success and even revenue growth. Digital tools allowed these organizations to make agile pivots in business models and the value being delivered to customers.

Aly Pinder, IDC Market Note "ServiceMax Maximize 2021: The Spotlight Is on Service"