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Publication
ServiceMax's Maximize Boston – The GE Effect Comes to the Field

180629

  • Analyst Research

Access this IDC Link publication on their impressions of our most recent Maximize event, held in Boston in May 2018. IDC Manufacturing analyst and field service expert Aly Pinder weighs in on our key focus areas, and shares his thoughts on GE Digital’s strategy for ServiceMax.

Publication
The Rise of "Asset and Service Data Gravity"

180628

  • Analyst Research

Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analysed in an organisation. But it also one of the most neglected and untapped sources of actionable insights, that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.

Publication
[Webinar Brief] Automate and Optimize Your Field Service Processes to Boost Profitability

180620

In a recent webinar in partnership with Nintex, we discussed how digital transformation is fundamentally changing every industry. Discover how field service organizations need to transform digitally to drive efficiency, customer satisfaction and profitability, and learn how intelligent process automation (IPA) is enabling service organizations to automate, orchestrate and optimize their processes.

Publication
[Webinar Brief] No Silver Bullet: Determining a Service Strategy that Drives Profitability and Utilization

180618

In this webinar brief, we recap Patrice Eberline’s webinar with WBR Research and discuss the important elements of developing a service strategy for profitability and utilization. Learn how to optimize processes, capitalize on opportunities and create a culture of excellence based on insights and metrics.

Publication
[Webinar Brief] Connected Field Services for Oil and Gas

180618

Oil and gas exploration and production (E&P) companies face an array of complex challenges, from price pressures and aging infrastructure to safety, health and environmental requirements. Now, many of these businesses are preparing to digitally transform their production operations to combat these challenges. In this webinar brief learn how field service management solutions can help break down traditional process silos with work order automation, dynamic scheduling and routing.

Publication
[Webinar Brief] Building an Outcome-Based Service Empire

180607

Providing great service to your customers is a must. But “great” has become a loaded word due to increasingly high expectations for service agreements. Customers now often expect field service teams to deliver proactive, outcome-based maintenance to eliminate their worries about the potential consequences of equipment downtime or failure. But many service organization are still not set up operationally to offer this level of service to their customers. Fortunately, new service strategies and technologies are emerging that can help teams deliver maintenance services that are not only more proactive, but predictive.

Publication
[Webinar Brief] Raise Field Service Productivity with Our Integrated Knowledge and Inventory Solution

180529

Being in the medical field service business has never been more challenging: hospitals are consolidating and increasing in scale, medical equipment is getting more complex, and talented technicians are harder to find and retain. The key to successfully navigating this dynamic environment is making sure that your technicians have all of the customer, equipment and process data that they need to do their jobs efficiently—all while staying FDA compliant. Most importantly, that data must be readily available on a mobile device—both online and off.

Publication
eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"

180514

  • Analyst Research

The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Publication
Field Service Magazine, Issue 6

180426

Using metrics & analytics in your service business? See how other organizations handle the numbers in this issue of Field Service magazine.

Publication
The Digital Field Service Effect Report

180425

With the help of Wakefield Research, we conducted a survey of 120+ of our customers in 2018 to find out how Predix ServiceMax was helping them achieve quantifiable results. The survey included global enterprises across various industries including oil & gas, industrial manufacturing, medical devices, energy, and aviation.

Publication
ServiceMax Digital Field Service Effect calculator

180420

This 5-minute value calculator will ask simple questions related to the performance of your service organization. It will then apply those benefits against achievements seen by our customers after the adoption of ServiceMax Field Service Management Software; resulting in an output of potential gains for your organization. Knowing your capacity for improvement is key to driving adoption of technology that will ensure your organization is best-in-class well into the future.

Publication
Report: "After The Fall: Cost, Causes and Consequences of Unplanned Downtime"

180420

Our brand new study surveyed 450 field service and IT decision makers in the UK, US, France and Germany across the manufacturing, medical, oil and gas, energy and utilities, telecoms, distribution, logistics and transport sectors, among others. The study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Publication
ServiceMax Field Service Maturity Assessment Tool

180420

ServiceMax’s Maturity Assessment Tool brings the intuition about your field service performance, together with an objective analysis of your position amongst industry leaders. It takes a straightforward approach to help you develop the right priorities for process improvement, in key areas such as customer satisfaction, utilization and cost controls.

Publication
Gartner: Critical Capabilities Report

180418

  • Analyst Research

ServiceMax from GE Digital rated highest for Equipment as a Service use cases. Following on the heels of Gartner’s Magic Quadrant for Field Service Management, published last September, Gartner has now released “Critical Capabilities for Field Service Management”. This brand new report scores vendor products for three common use cases – Equipment as a Service, Complex Service and Support, and High-Volume and Volatile Schedules

Publication
The New Standard of Facility Management

180205

Today’s facility manager must juggle an array of responsibilities while complying with strict regulatory standards. Using older manual and paper-based processes to maintain aging assets and infrastructure while trying to cut costs can be a difficult challenge. Find out how digital tools can help improve efficiency, cut costs and reduce errors in this eBook from ProntoForms and ServcieMax from GE Digital. “The New Standard of Facility Management” examines how mobile data collection platforms, including intuitive Internet of Things (IoT) solutions, empower facility manager professionals to tackle the challenges facing today’s industry.

Publication
Webcast Brief: The Future of Service Transformation in a Digital World

171206

Your service business provides unprecedented visibility into your organization, enabling you to make the decisions that will increase cash flows, exceed your customer expectations and ultimately set you apart from your competition.

Publication
IDC Report: Field Service Management in Manufacturing: ServiceMax

171130

  • Analyst Research

Field Service is a priority for manufacturers. Read this profile of ServiceMax and hear IDC analyst Heather Ashton's insights on ways ServiceMax is innovating and delivering the capabilities that matter for field service organizations at OEMs.

Publication
Field Service Magazine, Issue 5

171108

The latest issue of Field Service Magazine featuring customer stories from Domino and Topcon Japan.

Publication
VDC Research: 2017 Field Service Report

171005

  • Analyst Research

Field service organizations are facing mounting pressures. Industry analyst firm VDC Research prepared the independent market study, "Field Service Management: From New Solutions to New Pressures" to highlight the incredible technology changes driving change in this market. The full report provides market and trend insights, and profiles and scores ten of the leading field service management technology providers, including ServiceMax.

Publication
ServiceMax Named a Leader in the 2017 Magic Quadrant for Field Service Management

171003

  • Analyst Research

The 2017 Magic Quadrant for Field Service Management is published annually and is based on ability to execute and completeness of vision. We believe our position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success. See for yourself why Gartner has named ServiceMax a Leader.

Publication
How Digital Transformation Drives Service Innovation

170926

  • Analyst Research

Digital transformation (DX) is driving service organizations to transform into value generators for their companies. Heather Ashton, Research Manager at IDC Manufacturing Insights, recently sat down with ServiceMax to talk about DX and its importance to the entire organization.

Publication
Into the Diamond Mine: A Field Service Transformation Handbook for Executives

170925

Patrice Eberline, VP of Customer Transformation at ServiceMax, explores how firms can undergo service transformation in her new book. Take a walk with her into the mine and find out what Transformation really means for Field Service.

Publication
Webcast Brief - Service Transformation: The Cornerstone of Your Digital Journey

170925

Learn how automation can turn field service into a financial and competitive advantage.

Publication
eBook - How CFOs can lead the Service Transformation Initiative

170831

Progressive finance chiefs look to all aspects of the business — including the field service organization—to support their strategic imperatives of revenue generation, efficiency, customer satisfaction, and safety.

Publication
Field Service Magazine, Issue 4

170518

ServiceMax Joins Forces with GE Digital

Publication
ServiceMax Named a Leader in the 2016 Magic Quadrant for Field Service Management

170125

This trusted evaluation is based on ability to execute and completeness of vision, placing 15 field service software providers into four quadrants based on rigorous criteria. Here at ServiceMax, we believe this position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success.

Publication
ServiceMax Magazine Issue #3 Fall 2016

161026

Read the Fall 2016 issue of Field Service Magazine, written by experts for the whole field service organization.

Publication
IDC Report - Perspective: ServiceMax's Maximize 2016

160921

  • Analyst Research

This IDC Manufacturing Insights Perspective highlights announcements and conversations shared at ServiceMax's user conference, Maximize 2016, held in June in San Francisco.

Publication
Make Operational Excellence a Reality

160913

Bain & Company recently said that service is “a key weapon in the intensifying battle for technical differentiation and commercial value proposition, which every industrial company is fighting.” Service is clearly the new battleground.

Publication
ServiceMax Magazine Issue #2 Summer 2016

160708

Read the second issue of ServiceMax Magazine, written by experts for the whole field service organization.

Publication
ServiceMax Magazine Issue #1 Spring 2016

160311

Read the first issue of ServiceMax Magazine, written by experts for the whole field service organization.

Publication
Mastering Field Service In Commercial and Residential Services

150320

This report will give you strategies to help transform your commercial or residential service organization into a field service powerhouse.

Publication
Mastering Field Service In Medical Devices

150320

Medical device industry experts agree that for companies to stay competitive in the current healthcare environment, they must move beyond just the sale of products to grow and stay profitable.

Publication
Mastering Field Service In Manufacturing

150320

Discover the three fundamental shifts that have taken place in manufacturers’ service organizations.