ServiceMax from GE Digital

Publications

Into the Diamond Mine: A Field Service Transformation Handbook for Executives

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Ready to learn more? We've got plenty of resources to help you dig in deeper.

Publication

Gartner: How to Achieve Scheduling Optimization in Field Service

171009

  • Analyst Research

Embarking on a schedule optimization project can turn your entire field service operation on its ear. The process change, re-definition of roles and responsibilities amongst your dispatchers, and new experience for your engineers/technicians is not to be taken lightly. If schedule optimization is in your future, this research from Gartner’s Jim Robinson (also the author of the Gartner Magic Quadrant for Field Service Management) is a must-read.

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VDC Research: 2017 Field Service Report

171005

  • Analyst Research

Field service organizations are facing mounting pressures. Industry analyst firm VDC Research prepared the independent market study, "Field Service Management: From New Solutions to New Pressures" to highlight the incredible technology changes driving change in this market. The full report provides market and trend insights, and profiles and scores ten of the leading field service management technology providers, including ServiceMax.

Publication

ServiceMax Named a Leader in the 2017 Magic Quadrant for Field Service Management

171003

The 2017 Magic Quadrant for Field Service Management is published annually and is based on ability to execute and completeness of vision. We believe our position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success. See for yourself why Gartner has named ServiceMax a Leader.

Publication

How Digital Transformation Drives Service Innovation

170926

  • Analyst Research

Digital transformation (DX) is driving service organizations to transform into value generators for their companies. Heather Ashton, Research Manager at IDC Manufacturing Insights, recently sat down with ServiceMax to talk about DX and its importance to the entire organization.

Publication

Into the Diamond Mine: A Field Service Transformation Handbook for Executives

170925

Patrice Eberline, VP of Customer Transformation at ServiceMax, explores how firms can undergo service transformation in her new book. Take a walk with her into the mine and find out what Transformation really means for Field Service.

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Webcast Brief - Service Transformation: The Cornerstone of Your Digital Journey

170925

Learn how automation can turn field service into a financial and competitive advantage.

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eBook - How CFOs can lead the Service Transformation Initiative

170831

Progressive finance chiefs look to all aspects of the business — including the field service organization—to support their strategic imperatives of revenue generation, efficiency, customer satisfaction, and safety.

Publication

Field Service Magazine, Issue 4

170518

ServiceMax Joins Forces with GE Digital

Publication

ServiceMax Named a Leader in the 2016 Magic Quadrant for Field Service Management

170125

This trusted evaluation is based on ability to execute and completeness of vision, placing 15 field service software providers into four quadrants based on rigorous criteria. Here at ServiceMax, we believe this position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success.

Publication

ServiceMax Customer Survey Results

170117

A new study of nearly 140 ServiceMax customers by Wakefield Research revealed modernizing service operations - from equipping technicians with mobile devices to rigging equipment with IoT sensors - can have a dramatic effect across board-level objectives.

Publication

ServiceMax Magazine Issue #3 Fall 2016

161026

Read the Fall 2016 issue of Field Service Magazine, written by experts for the whole field service organization.

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IDC Report - Perspective: ServiceMax's Maximize 2016

160921

  • Analyst Research

This IDC Manufacturing Insights Perspective highlights announcements and conversations shared at ServiceMax's user conference, Maximize 2016, held in June in San Francisco.

Publication

Make Operational Excellence a Reality

160913

Bain & Company recently said that service is “a key weapon in the intensifying battle for technical differentiation and commercial value proposition, which every industrial company is fighting.” Service is clearly the new battleground.

Publication

ServiceMax Magazine Issue #2 Summer 2016

160708

Read the second issue of ServiceMax Magazine, written by experts for the whole field service organization.

Publication

ServiceMax Magazine Issue #1 Spring 2016

160311

Read the first issue of ServiceMax Magazine, written by experts for the whole field service organization.

Publication

Mastering Field Service In Commercial and Residential Services

150320

This report will give you strategies to help transform your commercial or residential service organization into a field service powerhouse.

Publication

Mastering Field Service In Medical Devices

150320

Medical device industry experts agree that for companies to stay competitive in the current healthcare environment, they must move beyond just the sale of products to grow and stay profitable.

Publication

Mastering Field Service In Manufacturing

150320

Discover the three fundamental shifts that have taken place in manufacturers’ service organizations.