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Publication
eBook & microsite "Cost, Causes and Consequences of Unplanned Downtime"

180514

The Vanson Bourne study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Publication
Field Service Magazine, Issue 6

180426

Using metrics & analytics in your service business? See how other organizations handle the numbers in this issue of Field Service magazine.

Publication
The Digital Field Service Effect Report

180425

With the help of Wakefield Research, we conducted a survey of 120+ of our customers in 2018 to find out how Predix ServiceMax was helping them achieve quantifiable results. The survey included global enterprises across various industries including oil & gas, industrial manufacturing, medical devices, energy, and aviation.

Publication
ServiceMax Digital Field Service Effect calculator

180420

This 5-minute value calculator will ask simple questions related to the performance of your service organization. It will then apply those benefits against achievements seen by our customers after the adoption of ServiceMax Field Service Management Software; resulting in an output of potential gains for your organization. Knowing your capacity for improvement is key to driving adoption of technology that will ensure your organization is best-in-class well into the future.

Publication
Report: "After The Fall: Cost, Causes and Consequences of Unplanned Downtime"

180420

Our brand new study surveyed 450 field service and IT decision makers in the UK, US, France and Germany across the manufacturing, medical, oil and gas, energy and utilities, telecoms, distribution, logistics and transport sectors, among others. The study finds that production and productivity, IT, and customer service are hit hardest by unplanned downtime, with damaging repercussions for businesses as a whole.

Publication
ServiceMax Field Service Maturity Assessment Tool

180420

ServiceMax’s Maturity Assessment Tool brings the intuition about your field service performance, together with an objective analysis of your position amongst industry leaders. It takes a straightforward approach to help you develop the right priorities for process improvement, in key areas such as customer satisfaction, utilization and cost controls.

Publication
Gartner: Critical Capabilities Report

180418

  • Analyst Research

ServiceMax from GE Digital rated highest for Equipment as a Service use cases. Following on the heels of Gartner’s Magic Quadrant for Field Service Management, published last September, Gartner has now released “Critical Capabilities for Field Service Management”. This brand new report scores vendor products for three common use cases – Equipment as a Service, Complex Service and Support, and High-Volume and Volatile Schedules

Publication
The New Standard of Facility Management

180205

Today’s facility manager must juggle an array of responsibilities while complying with strict regulatory standards. Using older manual and paper-based processes to maintain aging assets and infrastructure while trying to cut costs can be a difficult challenge. Find out how digital tools can help improve efficiency, cut costs and reduce errors in this eBook from ProntoForms and ServcieMax from GE Digital. “The New Standard of Facility Management” examines how mobile data collection platforms, including intuitive Internet of Things (IoT) solutions, empower facility manager professionals to tackle the challenges facing today’s industry.

Publication
Webcast Brief: The Future of Service Transformation in a Digital World

171206

Your service business provides unprecedented visibility into your organization, enabling you to make the decisions that will increase cash flows, exceed your customer expectations and ultimately set you apart from your competition.

Publication
IDC Report: Field Service Management in Manufacturing: ServiceMax

171130

  • Analyst Research

Field Service is a priority for manufacturers. Read this profile of ServiceMax and hear IDC analyst Heather Ashton's insights on ways ServiceMax is innovating and delivering the capabilities that matter for field service organizations at OEMs.

Publication
Field Service Magazine, Issue 5

171108

The latest issue of Field Service Magazine featuring customer stories from Domino and Topcon Japan.

Publication
Gartner: How to Achieve Scheduling Optimization in Field Service

171009

  • Analyst Research

Embarking on a schedule optimization project can turn your entire field service operation on its ear. The process change, re-definition of roles and responsibilities amongst your dispatchers, and new experience for your engineers/technicians is not to be taken lightly. If schedule optimization is in your future, this research from Gartner’s Jim Robinson (also the author of the Gartner Magic Quadrant for Field Service Management) is a must-read.

Publication
VDC Research: 2017 Field Service Report

171005

  • Analyst Research

Field service organizations are facing mounting pressures. Industry analyst firm VDC Research prepared the independent market study, "Field Service Management: From New Solutions to New Pressures" to highlight the incredible technology changes driving change in this market. The full report provides market and trend insights, and profiles and scores ten of the leading field service management technology providers, including ServiceMax.

Publication
ServiceMax Named a Leader in the 2017 Magic Quadrant for Field Service Management

171003

  • Analyst Research

The 2017 Magic Quadrant for Field Service Management is published annually and is based on ability to execute and completeness of vision. We believe our position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success. See for yourself why Gartner has named ServiceMax a Leader.

Publication
How Digital Transformation Drives Service Innovation

170926

  • Analyst Research

Digital transformation (DX) is driving service organizations to transform into value generators for their companies. Heather Ashton, Research Manager at IDC Manufacturing Insights, recently sat down with ServiceMax to talk about DX and its importance to the entire organization.

Publication
Into the Diamond Mine: A Field Service Transformation Handbook for Executives

170925

Patrice Eberline, VP of Customer Transformation at ServiceMax, explores how firms can undergo service transformation in her new book. Take a walk with her into the mine and find out what Transformation really means for Field Service.

Publication
Webcast Brief - Service Transformation: The Cornerstone of Your Digital Journey

170925

Learn how automation can turn field service into a financial and competitive advantage.

Publication
eBook - How CFOs can lead the Service Transformation Initiative

170831

Progressive finance chiefs look to all aspects of the business — including the field service organization—to support their strategic imperatives of revenue generation, efficiency, customer satisfaction, and safety.

Publication
Field Service Magazine, Issue 4

170518

ServiceMax Joins Forces with GE Digital

Publication
ServiceMax Named a Leader in the 2016 Magic Quadrant for Field Service Management

170125

This trusted evaluation is based on ability to execute and completeness of vision, placing 15 field service software providers into four quadrants based on rigorous criteria. Here at ServiceMax, we believe this position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success.

Publication
ServiceMax Magazine Issue #3 Fall 2016

161026

Read the Fall 2016 issue of Field Service Magazine, written by experts for the whole field service organization.

Publication
IDC Report - Perspective: ServiceMax's Maximize 2016

160921

  • Analyst Research

This IDC Manufacturing Insights Perspective highlights announcements and conversations shared at ServiceMax's user conference, Maximize 2016, held in June in San Francisco.

Publication
Make Operational Excellence a Reality

160913

Bain & Company recently said that service is “a key weapon in the intensifying battle for technical differentiation and commercial value proposition, which every industrial company is fighting.” Service is clearly the new battleground.

Publication
ServiceMax Magazine Issue #2 Summer 2016

160708

Read the second issue of ServiceMax Magazine, written by experts for the whole field service organization.

Publication
ServiceMax Magazine Issue #1 Spring 2016

160311

Read the first issue of ServiceMax Magazine, written by experts for the whole field service organization.

Publication
Mastering Field Service In Commercial and Residential Services

150320

This report will give you strategies to help transform your commercial or residential service organization into a field service powerhouse.

Publication
Mastering Field Service In Medical Devices

150320

Medical device industry experts agree that for companies to stay competitive in the current healthcare environment, they must move beyond just the sale of products to grow and stay profitable.

Publication
Mastering Field Service In Manufacturing

150320

Discover the three fundamental shifts that have taken place in manufacturers’ service organizations.