Extensible Marketplace The marketplace is a one-stop shop for carefully curated field service solutions.
ServiceMax Maximize 2017 - The Premier, Global Field Service Event
We know it’s not easy to build, staff and manage a service organization — so we’ve got you covered.
The ServiceMax Marketplace is a one-stop shop for carefully curated field service solutions.
Ready to learn more? We've got plenty of resources to help you dig in deeper.
Embarking on a schedule optimization project can turn your entire field service operation on its ear. The process change, re-definition of roles and responsibilities amongst your dispatchers, and new experience for your engineers/technicians is not to be taken lightly. If schedule optimization is in your future, this research from Gartner’s Jim Robinson (also the author of the Gartner Magic Quadrant for Field Service Management) is a must-read.
Field service organizations are facing mounting pressures. Industry analyst firm VDC Research prepared the independent market study, "Field Service Management: From New Solutions to New Pressures" to highlight the incredible technology changes driving change in this market. The full report provides market and trend insights, and profiles and scores ten of the leading field service management technology providers, including ServiceMax.
The 2017 Magic Quadrant for Field Service Management is published annually and is based on ability to execute and completeness of vision. We believe our position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success. See for yourself why Gartner has named ServiceMax a Leader.
Digital transformation (DX) is driving service organizations to transform into value generators for their companies. Heather Ashton, Research Manager at IDC Manufacturing Insights, recently sat down with ServiceMax to talk about DX and its importance to the entire organization.
Patrice Eberline, VP of Customer Transformation at ServiceMax, explores how firms can undergo service transformation in her new book. Take a walk with her into the mine and find out what Transformation really means for Field Service.
Learn how automation can turn field service into a financial and competitive advantage.
Progressive finance chiefs look to all aspects of the business — including the field service organization—to support their strategic imperatives of revenue generation, efficiency, customer satisfaction, and safety.
ServiceMax Joins Forces with GE Digital
This trusted evaluation is based on ability to execute and completeness of vision, placing 15 field service software providers into four quadrants based on rigorous criteria. Here at ServiceMax, we believe this position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success.
A new study of nearly 140 ServiceMax customers by Wakefield Research revealed modernizing service operations - from equipping technicians with mobile devices to rigging equipment with IoT sensors - can have a dramatic effect across board-level objectives.
Read the Fall 2016 issue of Field Service Magazine, written by experts for the whole field service organization.
This IDC Manufacturing Insights Perspective highlights announcements and conversations shared at
ServiceMax's user conference, Maximize 2016, held in June in San Francisco.
Bain & Company recently said that service is “a key weapon in the intensifying battle for technical
differentiation and commercial value proposition, which every industrial company is fighting.” Service
is clearly the new battleground.
Read the second issue of ServiceMax Magazine, written by experts for the whole field service organization.
Read the first issue of ServiceMax Magazine, written by experts for the whole field service organization.
This report will give you strategies to help transform your commercial or residential service organization into a field service powerhouse.
Medical device industry experts agree that for companies to stay competitive in the current
healthcare environment, they must move beyond just the sale of products to grow and stay profitable.
Discover the three fundamental shifts that have taken place in manufacturers’ service organizations.