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Maxpert Series: Inspection and Testing
Video
Inspection and Testing

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Maxpert Series: Oil & Gas and Chemical Facilities
Video
Oil & Gas and Chemical Facilities

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Customer Story Video: Metso
Video
Customer Story: Metso

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Metso is a global industrial company that offers a variety of service and equipment for the sustainable processing and flow of natural resources in the aggregates, gas, mining, oil, paper, process, pulp, and recycling industries.

Customer Story Video: Neisa Nordic
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Customer Story: Neisa Nordic

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The leading third party service provider in the Nordics, Neisa Nordic delivers outstanding service to all of their partners which include, Toshiba, HP and Lexmark. And when a new system was needed for their service operations in 2016, Neisa Nordic chose ServiceMax and has been impressed with time to value.

Customer Story Video: Compac, Customer Experience
Video
Customer Story: Compac, Customer Experience

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Compac designs, installs, and maintains end-to-end fruit sourcing machines that reduce labor and improve accuracy and consistency, and provide market compliance and traceability for over 700 people in more than 40 countries.

Customer Story Video: Compac, Proactive Service
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Customer Story: Compac, Proactive Service

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How can we move to more consistent global service with a consistent delivery mechanism and become more proactive with our customers versus reactive? That's the question Compac focused on as they began to work with ServiceMax.

ServiceMax Customer Video: Domino
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ServiceMax for Wind Power

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Wind service technicians are one of the fastest-growing jobs, but they don’t always have the tools they need to get the job done. It’s high time to empower wind techs with technology as advanced as the turbines they service. Watch this video, shot onsite at a wind farm, to learn more about how ServiceMax for Wind Power can elevate service outcomes.

ServiceMax Customer Video: Domino
Video
Customer Story: Domino UK

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Domino UK, a subsidiary company of Brother Industries Limited, is one of the world's largest manufacturers of industrial and digital printing solutions. They focus on data coding, product marking, serialization, variable printing and labeling on everyday items.

Maxpert Series - Preventive Maintenance
Video
How ServiceMax Advances Preventive Maintenance for Cost-Effective, Proactive Service

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ServiceMax Customer Story: Baker Hughes, a GE Company, Turbomachinery Services
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Customer Story: Baker Hughes, a GE company, Turbomachinery Services

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Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

ServiceMax Customer Video: Baker Hughes, a GE company
Video
Customer Story: Baker Hughes, a GE company

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Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

Maxpert Series: How to Improve Parts Visibility and Availability with ServiceMax
Video
How to Improve Parts Visibility and Availability with ServiceMax

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ServiceMax Customer Video: Enphase Energy
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Customer Story: Enphase Energy

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Enphase Energy’s goal is to provide technology solutions that make clean energy accessible, reliable, and affordable to all. Their products include the world’s first microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase has shipped over 16 million microinverters, and more than 500,000 residential and commercial systems have been launched in over 100 countries around the world.

ServiceMax Customer Video: GE Power Services
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Customer Story: GE Power Services

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GE Power Services is a world leader in power generation. Their innovative technologies and digital offerings assist in making power more affordable, reliable, accessible and sustainable across the globe.

Maximize 2017 - Highlights
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Maximize 2017 - Highlights

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Partner Video: Infomill
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Partner Story: Infomill

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Partner Video: ProntoForms
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Partner Story: ProntoForms

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Maxpert Series: Digital Oilfield Operations
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Digital Oilfield Operations

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Maxpert Series: Oilfield Service Delivery
Video
Oilfield Service Delivery

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Partner Video: PwC
Video
PARTNER STORY: PwC

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PwC's GE Digital Alliance helps today's asset-intensive companies harness the power of the Industrial Internet to transform into thriving digital businesses. We apply deep business, industry, and technology experience to help clients architect and operationalize the right digital strategy. Our Connected Field Services (CFS) solutions, powered by ServiceMax from GE, are designed with the digital and mobile capabilities needed to transform your service organization.

ServiceMax Overview Product Video
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ServiceMax Overview Product Video

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ServiceMax Customer Video - Chair-A-Medics
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Customer Story: Chair-A-Medics

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Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.

Maxpert Series: How to Integrate ServiceMax with Your ERP
Video
How to Integrate ServiceMax with ERP

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Testimonial - Trausti Edit 04 (longer ver)
Video
Customer Story: Marel

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  • Industrial Equipment

Marel is a leading global provider of advanced equipment, systems and services to the fish, meat and poultry industries headquartered in Iceland. Following a series of acquisitions, Marel needed to standardise their global field service operations across multiple divisions and geographies and in 2015 they turned to ServiceMax.

Customer Story: GE Healthcare
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Customer Story: GE Healthcare

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Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

ServiceMax - Field Born, Field Tested
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ServiceMax - Field Born, Field Tested

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ServiceMax was born in the field. From the C Suite to the job site, ServiceMax is the leader. Customers say it, Clients say it, Partners say it. ServiceMax is Field Born, Field Tested!

Maxpert Series: Integrating with ServiceMax
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Patterns and Practices for Successful ServiceMax Integration

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Maxpert Series: Entitlements
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How ServiceMax Entitlements Stop Revenue Leakage and Increase Field Visibility

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ServiceMax Customer Video: ShotSpotter
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Customer Story: ShotSpotter

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At ServiceMax, our mission is to help customers drive efficiency, improve safety and compliance, and unleash new revenue streams. See how ShotSpotter uses ServiceMax to manage third-party technicians, increase efficiencies in service delivery and ultimately, delight their customers.

ServiceMax InstalledBase App
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Installed Base App

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Installed Base App Demo on iPad

Maxpert Service Performance Metrics
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How to Gain Instant Business Insights with Service Performance Metrics

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v6_Traka Customer Video
Video
Customer Story: Traka (part of Assa Abloy)

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Having started their ServiceMax journey in early 2017, Traka are already increasing customer satisfaction and the productivity of their technicians as well as gaining visibility across the whole organisation around installed base, service contracts and upsell opportunities. Watch the video to learn more.

Maxpert Series - SFM
Video
How to Deliver Business Workflows On-Demand With Service Flow Manager

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ServiceMax Executive Interviews: GE Acquisition
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ServiceMax Executive Interviews: GE Acquisition

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ServiceMax executive interviews with Scott Berg, Athani Krishna and Rei Kasai responding to customer questions about the GE acquisition – how ServiceMax fits into the GE corporate strategy, our plans to integrate with GE's digital platforms and our near-term product roadmap.

ServiceMax Digital Transformation
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Digital Transformation of Service is Critical for Business Growth

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Hear how companies like McKinley and ShotSpotter underwent digital service transformation, and now maintain maximum uptime and customer satisfaction with ServiceMax.

Maxpert Video Series - Daniel Bennett
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Why Service Leaders Choose Automatic Scheduling and How ServiceMax Solves Even the Hardest Scheduling Problems

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Maxpert Video White Board Series - Amit Jain
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Why Installed Products Data is Crucial for Business and How ServiceMax Increases Visibility

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White Board Sessions
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Why Sync is a Hard Problem and How ServiceMax Excels Offline

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ServiceMax Customer Video - Cube GB LTD
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Customer Story: QubeGB

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QubeGB deployed ServiceMax in June 2016 and have seen great results since. Hear what Mussy Kurt-Elli, CEO at QubeGB to learn about the benefits that QubeGB has seen by rolling out ServiceMax.

ServiceMax Customer Video - Elekta
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Customer Story: Elekta

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Elekta understands the opportunity for connected field service and has been using this technology for the past decade to help differentiate their service business and expedite the way their products are being serviced.

Connected Field Service Customer Case Study - Elekta
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Customer Story: Elekta

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SPP Pumps Final Cut
Video
Customer Story: SPP Pumps

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  • Energy & Utility
  • Climate Control
  • Industrial Manufacturing & Equipment

Watch Damian Hudson, Head of IT at SPP Pumps explain some of the benefits his company is seeing as a result of implementing ServiceMax.

Final_Dan-Schiess-Studio-Interview_Maximize16
Video
Customer Story: Fluid Management

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Case Study - Video - MilliporeSigma
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Customer Story: MilliporeSigma

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See how Millipore Sigma transformed field service with ServiceMax. Service managers at Millipore Sigma discuss their process in selecting a field service application and the resulting implementation of ServiceMax.

Keeps-the-world-Running-Maximize-2016
Video
ServiceMax Keeps the World Running

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Field service keeps the world running, and it's powered by ServiceMax

ServiceMax-Service-Performance-Metrics
Video
Service Performance Metrics

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Boost service revenue and profitability with insightful field service metrics. ServiceMax has used the expertise gleaned from working with more than 400 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy.

Liftech: ServiceMax Customer Video
Video
Customer Story: Liftech

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A lot of field service technicians are disconnected. Many don’t have the information they need in order to be able to do their job. ServiceMax gives technicians self-sufficiency and helps drive more revenue through improving the customer relationship.

Mindray: ServiceMax Customer Video
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Customer Story: Mindray

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Diane Casini, Manager of Service Operations for Mindray discusses how ServiceMax integrates into their existing operations. ServiceMax gives her visibility into vital metrics like renewal rates and work order volumes through dashboards.

Luminex_ ServiceMax Customer Video
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Customer Story: Luminex

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ServiceMax Customer Testimonials - LitePoint
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Customer Story: LitePoint

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Driving service as an innovative part of the company

ServiceMax Service Parts and Reverse Logistics Demo
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ServiceMax Service Parts and Reverse Logistics Demo

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See how ServiceMax's service parts and reverse logistics capabilities ensure timely repairs, delighted customers and optimal inventory levels. Whether you employ a field service or depot repair strategy, when something goes wrong with a product in the field, you need to address the issue quickly.

ServiceMax Service Contract Management Demo
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ServiceMax Service Contract Management Demo

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See how ServiceMax's Service Contract capabilities can help you manage your customer's entitlements, contracts and warranties, and ensure you never give away service for free.

ServiceMax Advanced Scheduling Demo
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ServiceMax Advanced Scheduling Demo

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See how ServiceMax's Advanced Scheduling capabilities can ensure you get the right technician with the rights skills, parts and products to the job quickly and efficiently. Maximize your technician utilization rates and delight your customers in the process.

Connected Field Service
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Connected Field Service

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ServiceMax Customer Video: Sony
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Customer Story: Sony

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Watch the video to learn more about how Sony utilizes ServiceMax and accesses data to drive improvements.

Testimonial - Inspecta Edit 04
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Customer Story: Inspecta

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Watch how Inspecta Group decided and implemented ServiceMax to meet these needs.

Customer Story: McKinley Equipment
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Customer Story: McKinley Equipment

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See how McKinley utilizes ServiceMax to have data on hand at all times and meet their other field service needs.

Service2 - Customer Story
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Customer Story: Service2

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Watch Kate Lovery describe the benefits Service2 received.

ServiceMax Customer Video - Topcon Medical Systems
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Customer Story: Topcon

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Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.

ServiceMax Customer Video - Westmor
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Customer Video - Westmor

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Watch how Westmor implemented ServiceMax to meet their needs and brings them to a new level of professionalism.

Spotlight On: Service Revenue and Profitability
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Spotlight On: Service Revenue and Profitability

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Increasing service revenue and profitability is a need at the forefront of every service organization. Learn more about this from ServiceMax CEO Dave Yarnold and some of ServiceMax's biggest clients.

McKinley Equipment: Delighting Customers With ServiceMax
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McKinley Equipment: Delighting Customers With ServiceMax

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Watch how McKinley Equipment implemented ServiceMax on the iPad to improve customer satisfaction in the field.

Peavey Home Performance: ServiceMax Case Study
Video
Customer Story: Peavey Performance

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Watch how the whole Peavey Home Performance company uses ServiceMax to reach record growth in the HVAC industry, including using the iPad to take videos or photos, gaining customers' trust and peace of mind.

ServiceMax Mobile for iPad
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ServiceMax Mobile for iPad

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ServiceMax Mobile for iPad

Spotlight On: Field Ready Mobile
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Spotlight On: Field Ready Mobile

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Watch how Field Ready Mobile with ServiceMax can help your organization, hear leaders and techs in the field use it, and how this field service software can help bring continuity.

Unleash The Power of Field Service
Video
Unleash The Power of Field Service

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Is your entire organization leveraging the power of field service? Hear how companies are powering sales, marketing, R&D and more by making field service data and technicians a key part of their strategy.

Streamline Delivery of Every Type of Service
Video
ServiceMax Work Order Management Demo

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Watch this video to see how Work Order Management from ServiceMax enables service organizations to optimize workflow for different types of service, reduce repair times with collaboration and troubleshooting, control inventory costs with parts management, and keep service profitable through unmatched customer service.