ServiceMax from GE Digital

Videos

Customer Story

Elekta

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Ready to learn more? We've got plenty of resources to help you dig in deeper.

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ServiceMax Customer Video: ShotSpotter

Customer Story: ShotSpotter

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At ServiceMax, our mission is to help customers drive efficiency, improve safety and compliance, and unleash new revenue streams. See how ShotSpotter uses ServiceMax to manage third-party technicians, increase efficiencies in service delivery and ultimately, delight their customers.

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Installed Base App

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Installed Base App Demo on iPad

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Maxpert Service Performance Metrics

How to Gain Instant Business Insights with Service Performance Metrics

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v6_Traka Customer Video

Customer Story: Traka (part of Assa Abloy)

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Having started their ServiceMax journey in early 2017, Traka are already increasing customer satisfaction and the productivity of their technicians as well as gaining visibility across the whole organisation around installed base, service contracts and upsell opportunities. Watch the video to learn more.

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Maxpert Series - SFM

How to Deliver Business Workflows On-Demand With Service Flow Manager

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ServiceMax Executive Interviews: GE Acquisition

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ServiceMax executive interviews with Scott Berg, Athani Krishna and Rei Kasai responding to customer questions about the GE acquisition – how ServiceMax fits into the GE corporate strategy, our plans to integrate with GE's digital platforms and our near-term product roadmap.

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Maxpert Video Series - Daniel Bennett

Why Service Leaders Choose Automatic Scheduling and How ServiceMax Solves Even the Hardest Scheduling Problems

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Maxpert Video White Board Series - Amit Jain

Why Installed Products Data is Crucial for Business and How ServiceMax Increases Visibility

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White Board Sessions

Why Sync is a Hard Problem and How ServiceMax Excels Offline

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ServiceMax Product Overview Demo

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A scalable, mobile and secure platform for this entire set of field service management applications together in a single license. The platform leverages both customer and asset data and provides all the relevant service functionality and business processes.

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ServiceMax Customer Video - Cube GB LTD

Customer Story: QubeGB

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QubeGB deployed ServiceMax in June 2016 and have seen great results since. Hear what Mussy Kurt-Elli, CEO at QubeGB to learn about the benefits that QubeGB has seen by rolling out ServiceMax.

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Customer Story: Elekta (Extended Version)

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Elekta understands the opportunity for connected field service and has been using this technology for the past decade to help differentiate their service business and expedite the way their products are being serviced.

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SPP Pumps Final Cut

Customer Story: SPP Pumps

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  • Energy & Utility
  • Climate Control
  • Industrial Manufacturing & Equipment

Watch Damian Hudson, Head of IT at SPP Pumps explain some of the benefits his company is seeing as a result of implementing ServiceMax.

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Customer Story: Fluid Management

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Case Study - Video - MilliporeSigma

Customer Story: MilliporeSigma

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See how Millipore Sigma transformed field service with ServiceMax. Service managers at Millipore Sigma discuss their process in selecting a field service application and the resulting implementation of ServiceMax.

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ServiceMax Keeps the World Running

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Field service keeps the world running, and it's powered by ServiceMax

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Service Performance Metrics

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Boost service revenue and profitability with insightful field service metrics. ServiceMax has used the expertise gleaned from working with more than 400 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy.

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Customer Story: Liftech

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A lot of field service technicians are disconnected. Many don’t have the information they need in order to be able to do their job. ServiceMax gives technicians self-sufficiency and helps drive more revenue through improving the customer relationship.

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Mindray: ServiceMax Customer Video

Customer Story: Mindray

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Diane Casini, Manager of Service Operations for Mindray discusses how ServiceMax integrates into their existing operations. ServiceMax gives her visibility into vital metrics like renewal rates and work order volumes through dashboards.

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ServiceMax Customer Testimonials - LitePoint

Customer Story: LitePoint

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Driving service as an innovative part of the company

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ServiceMax Service Parts and Reverse Logistics Demo

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See how ServiceMax's service parts and reverse logistics capabilities ensure timely repairs, delighted customers and optimal inventory levels. Whether you employ a field service or depot repair strategy, when something goes wrong with a product in the field, you need to address the issue quickly.

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ServiceMax Service Contract Management Demo

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See how ServiceMax's Service Contract capabilities can help you manage your customer's entitlements, contracts and warranties, and ensure you never give away service for free.

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ServiceMax Advanced Scheduling Demo

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See how ServiceMax's Advanced Scheduling capabilities can ensure you get the right technician with the rights skills, parts and products to the job quickly and efficiently. Maximize your technician utilization rates and delight your customers in the process.

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Connected Field Service

Connected Field Service

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ServiceMax Customer Video: Sony

Customer Story: Sony

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Watch the video to learn more about how Sony utilizes ServiceMax and accesses data to drive improvements.

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Customer Story: Inspecta

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Watch how Inspecta Group decided and implemented ServiceMax to meet these needs.

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ServiceMax & Enphase Energy

Customer Story: Enphase Energy

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See how Enphase is utilizing ServiceMax for their needs.

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Customer Story: McKinley Equipment

Customer Story: McKinley Equipment

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See how McKinley utilizes ServiceMax to have data on hand at all times and meet their other field service needs.

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Service2 - Customer Story

Customer Story: Service2

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Watch Kate Lovery describe the benefits Service2 received.

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Customer Story: Topcon

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Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.

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ServiceMax Customer Video - Westmor

Customer Video - Westmor

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Watch how Westmor implemented ServiceMax to meet their needs and brings them to a new level of professionalism.

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Spotlight On: Service Revenue and Profitability

Spotlight On: Service Revenue and Profitability

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Increasing service revenue and profitability is a need at the forefront of every service organization. Learn more about this from ServiceMax CEO Dave Yarnold and some of ServiceMax's biggest clients.

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McKinley Equipment: Delighting Customers With ServiceMax

McKinley Equipment: Delighting Customers With ServiceMax

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Watch how McKinley Equipment implemented ServiceMax on the iPad to improve customer satisfaction in the field.

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Peavey Home Performance: ServiceMax Case Study

Customer Story: Peavey Performance

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Watch how the whole Peavey Home Performance company uses ServiceMax to reach record growth in the HVAC industry, including using the iPad to take videos or photos, gaining customers' trust and peace of mind.

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ServiceMax Mobile for iPad

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ServiceMax Mobile for iPad

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Spotlight On: Field Ready Mobile

Spotlight On: Field Ready Mobile

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Watch how Field Ready Mobile with ServiceMax can help your organization, hear leaders and techs in the field use it, and how this field service software can help bring continuity.

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Unleash The Power of Field Service

Unleash The Power of Field Service

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Is your entire organization leveraging the power of field service? Hear how companies are powering sales, marketing, R&D and more by making field service data and technicians a key part of their strategy.

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ServiceMax Work Order Management Demo

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Watch this video to see how Work Order Management from ServiceMax enables service organizations to optimize workflow for different types of service, reduce repair times with collaboration and troubleshooting, control inventory costs with parts management, and keep service profitable through unmatched customer service.