Log In

Ready to learn more? We've got plenty of resources to help you dig in deeper.

Zinc Hotline Groups Demo
Video
Zinc Hotline Groups

190313

Zinc provides the ability to set up groups to acts as a hotline for teams to get immediate answers when on the job. Setting up a Hotline group is a great way to get immediate help from a central team. Members of the Hotline effectively take the next inbound request for help and conduct a 1:1 conversation to handle the issue. Hotline groups are great to help mitigate the number of emails, phone calls or rogue Zinc conversations a group of people may be getting to solve problems.

DISH Enlists Zinc to Optimize the Customer Experience
Video
DISH Enlists Zinc to Optimize the Customer Experience

190313

In order to power real-time connections between field teams working on DISH as well as KB Home, Samsung and Amazon products, and office-based support teams, DISH turned to Zinc’s All Mode Communication Platform. Today, DISH’s thousands-strong service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service. At DISH, success doesn't just happen—it takes the right connections, powered through Zinc.

Customer Video: Schneider Electric
Video
Schneider Electric Sustainability Strategy

190301

Field service management is a key enabler of its sustainability strategy, which has reduced Schneider’s paper utilisation by 70 per cent. The company is also using field service management to provide a feedback loop with its R&D team, shaping future design considerations. Likewise, Schneider Electric products are also ecodesigned and, depending upon their specific nature, are designed around repairability, ease of dismantle and recyclability with field service and sustainability objectives in mind.

Customer Video: Schneider Electric
Video
Customer Video: Schneider Electric

190205

  • Oil & Energy

Schneider Electric is leading the digital transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. ServiceMax has been deployed in 80+ countries and is being used today by more than 8000 end users. They have 1000 sales specialists fully dedicated to service, more than 4000 field service technicians, 3000 users in customer care centers with access to install base knowledge and more than 8 million assets have been qualified to be monetized.

Customer Video: GE Power Services - France
Video
Customer Video: GE Power Services - France

190108

  • Oil & Energy

GE Power Service provides services for the energy sector, it can be gas turbines, steam turbines or even alternators. In order to manage the world’s largest installed base, a team of experts monitors thousands of assets in real-time. With this team, which consists of 1500 field technicians and 500 contractor workers, GE Power Services Europe is essential to keeping the electricity flowing throughout the region.

Customer Video: Marel
Video
Customer Story: Marel

181224

Marel is a leading global provider of advanced equipment, systems and services to the fish, meat and poultry industries headquartered in Iceland. Following a series of acquisitions, Marel needed to standardise their global field service operations across multiple divisions and geographies and in 2015 they turned to ServiceMax.

Partner Video: Jitterbit
Video
Partner Story: Jitterbit

181224

Jitterbit is the solution of choice for ServiceMax users that need to integrate field service management processes with any other in-house or cloud-based systems. Jitterbit can quickly and easily integrate scheduling, work order management, dispatch, warranty, and SLAs with ERP and CRM systems, giving ServiceMax users access to key field service data from any app. Integrating ServiceMax gives enterprises and their field technicians the ability be better prepared, make smarter decisions, serve more customers, and increase revenue and customer satisfaction by optimizing end-to-end field service operations.

Partner Video: MapAnything (Tom Divitorrio)
Video
Partner Video: MapAnything (Tom Divitorrio)

181224

MapAnythingLive™ with ServiceMax enables integrated GPS vehicle and asset telematics in ServiceMax. Don’t manage your fleet in one system, and your field service technicians and work orders in another. With MapAnything, we enable your fleet managers to manage safety and costs, your dispatchers to leverage up-to-the-minute insights into technician location and status, and your operations team to use one single application to manage customer data and build optimized constraint-based routes. MapAnythingLive™ works great with MapAnything for ServiceMax or as a stand-alone telematics service.

Partner Video: MapAnything
Video
Partner Story: MapAnything

181224

MapAnything™ with ServiceMax is a comprehensive mapping and location-based platform that helps transform service departments from cost centers to profit centers.

Partner Video: Nintex (Sean Hogan)
Video
Partner Video: Nintex (Sean Hogan)

181224

Nintex Drawloop DocGen® extends and enhances ServiceMax’s value by providing enterprise document creation capability from within ServiceMax. DocGenTM allows field service companies to easily and dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures…even when field service personnel are offline. DocGenTM also seamlessly integrates with Nintex forms and workflows to route your document through creation and approval with ease.

Partner Video: Nintex
Video
Partner Story: Nintex

181224

Nintex DocGen™ extends and enhances ServiceMax’s value by providing enterprise document creation capability from within ServiceMax. DocGen™ allows field service companies to easily and dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures…even when field service personnel are offline. DocGen™ also seamlessly integrates with Nintex forms and workflows to route your document through creation and approval with ease.

CST: Xylem 2018 Helena Sundqvist
Video
Customer Story: Xylem

181224

As a leader in global water technology, Xylem is committed to developing innovative technology solutions to tackle the world’s water challenges. Their products and services move, treat, analyze, monitor, and return water to the environment in a variety of markets including agriculture, environment, and food and beverage.

Maxpert Series: Digital Oilfield Operations
Video
Digital Oilfield Operations

181221

ServiceMax-Service-Performance-Metrics
Video
Service Performance Metrics

181221

Boost service revenue and profitability with insightful field service metrics. ServiceMax has used the expertise gleaned from working with more than 400 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy.

Mindray: ServiceMax Customer Video
Video
Customer Story: Mindray

181221

Diane Casini, Manager of Service Operations for Mindray discusses how ServiceMax integrates into their existing operations. ServiceMax gives her visibility into vital metrics like renewal rates and work order volumes through dashboards.

ServiceMax Customer Testimonials - LitePoint
Video
Customer Story: LitePoint

181221

Driving service as an innovative part of the company

ServiceMax Service Contract Management Demo
Video
ServiceMax Service Contract Management Demo

181221

See how ServiceMax's Service Contract capabilities can help you manage your customer's entitlements, contracts and warranties, and ensure you never give away service for free.

ServiceMax Customer Video: Sony
Video
Customer Story: Sony

181221

Watch the video to learn more about how Sony utilizes ServiceMax and accesses data to drive improvements.

Customer Story: McKinley Equipment
Video
Customer Story: McKinley Equipment

181221

See how McKinley utilizes ServiceMax to have data on hand at all times and meet their other field service needs.

Service2 - Customer Story
Video
Customer Story: Service2

181221

Watch Kate Lovery describe the benefits Service2 received.

ServiceMax Customer Video: ShotSpotter
Video
Customer Story: ShotSpotter

181221

At ServiceMax, our mission is to help customers drive efficiency, improve safety and compliance, and unleash new revenue streams. See how ShotSpotter uses ServiceMax to manage third-party technicians, increase efficiencies in service delivery and ultimately, delight their customers.

v6_Traka Customer Video
Video
Customer Story: Traka (part of Assa Abloy)

181221

Having started their ServiceMax journey in early 2017, Traka are already increasing customer satisfaction and the productivity of their technicians as well as gaining visibility across the whole organisation around installed base, service contracts and upsell opportunities. Watch the video to learn more.

ServiceMax - Field Born, Field Tested
Video
ServiceMax - Field Born, Field Tested

181221

ServiceMax was born in the field. From the C Suite to the job site, ServiceMax is the leader. Customers say it, Clients say it, Partners say it. ServiceMax is Field Born, Field Tested!

Customer Story: GE Healthcare
Video
Customer Story: GE Healthcare

181221

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

ServiceMax Customer Video - Chair-A-Medics
Video
Customer Story: Chair-A-Medics

181221

Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.

Maxpert Series: Integrating with ServiceMax
Video
Patterns and Practices for Successful ServiceMax Integration

181221

Partner Video: ProntoForms
Video
Partner Story: ProntoForms

181221

Partner Video: Infomill
Video
Partner Story: Infomill

181221

Customer Story Video: Neisa Nordic
Video
Customer Story: Neisa Nordic

181221

The leading third party service provider in the Nordics, Neisa Nordic delivers outstanding service to all of their partners which include, Toshiba, HP and Lexmark. And when a new system was needed for their service operations in 2016, Neisa Nordic chose ServiceMax and has been impressed with time to value.

Customer Story Video: Compac, Customer Experience
Video
Customer Story: Compac, Customer Experience

181221

Compac designs, installs, and maintains end-to-end fruit sourcing machines that reduce labor and improve accuracy and consistency, and provide market compliance and traceability for over 700 people in more than 40 countries.

Customer Story Video: Compac, Proactive Service
Video
Customer Story: Compac, Proactive Service

181221

How can we move to more consistent global service with a consistent delivery mechanism and become more proactive with our customers versus reactive? That's the question Compac focused on as they began to work with ServiceMax.

ServiceMax Customer Video - Topcon Medical Systems
Video
Customer Story: Topcon

181221

Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.

Customer Story Video: Metso
Video
Customer Story: Metso

181221

Metso is a global industrial company that offers a variety of service and equipment for the sustainable processing and flow of natural resources in the aggregates, gas, mining, oil, paper, process, pulp, and recycling industries.

ServiceMax Work Order Management Demo - Streamline Delivery
Video
ServiceMax Work Order Management Demo - Streamline Delivery

181221

ServiceMax Customer Story: Baker Hughes, a GE Company, Turbomachinery Services
Video
Customer Story: Baker Hughes, a GE company, Turbomachinery Services

181221

Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

Maxpert Series: How to Improve Parts Visibility and Availability with ServiceMax
Video
How to Improve Parts Visibility and Availability with ServiceMax

181221

ServiceMax Customer Video: GE Power Services
Video
Customer Story: GE Power Services

181221

GE Power Services is a world leader in power generation. Their innovative technologies and digital offerings assist in making power more affordable, reliable, accessible and sustainable across the globe.

Maxpert Series: How to Integrate ServiceMax with Your ERP
Video
How to Integrate ServiceMax with ERP

181221

ServiceMax Asset Service Management
Video
ServiceMax Asset Service Management

181213

Customer Video 2: Nilfisk
Video
Customer Story: Nilfisk

181106

Nilfisk is one of the world’s largest manufacturers of professional industrial cleaning machines. For over 100 years, the company has worked on an extensive range of premium cleaning products and a trusted aftermarket offering to the professional market. Some of their main product lines include floor care equipment and a wide range of domestic vacuum cleaner.

2018 Contractor Management with IDC Analyst Aly Pinder
Video
Contractor Management with IDC Analyst Aly Pinder

181102

IDC predicts that by 2020 about 20% of service will be delivered by contractors.
In this 2min video, Aly Pinder, Program Director at IDC outlines the cornerstones of successfully outsourcing field service work to contractors. Referring to his full research note, he touches on how working with them is more than just handing off work orders to third-party technicians, and what service organization need to be aware of.

2018 Asset Service Management with IDC Analyst Aly Pinder
Video
Asset Service Management with IDC Analyst Aly Pinder

181101

IDC's Aly Pinder, Program Director for Service Innovation & Connected Products, discusses the future of service execution for asset operators.

ServiceMax for Aircraft Maintenance
Video
ServiceMax for Aircraft Maintenance

181030

GE Digital has taken aircraft maintenance, repair and overhaul to a totally new level of performance, efficiency and safety with the ServiceMax agnostic software for Aircraft maintenance. Built from the highly regarded and award winning ServiceMax software, it is designed to optimize the maintenance, repair and overhaul technician activities as they connect with facilities, assets and customers.

CST: Nilfisk Ride Along Denmark
Video
A Day in the Life of a Nilfisk Technician

181024

We joined a service visit with a Nilfisk technician and saw how they are using ServiceMax field service software to increase customer satisfaction, machine uptime and increase technician productivity.

ServiceMax Contracts and Entitlements
Video
ServiceMax Service Contracts and Entitlements Demo

181009

Maxpert Series: IoT Connected Field Service
Video
Deep Dive on ServiceMax IoT Architecture and Data Strategies

180806

Maxpert Series - Preventive Maintenance
Video
Customer Story: Pitney Bowes

180731

Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. Field service is a critical organization for PB. In many cases, the field service person is the only face of the organization, the only one who is on-site with the customer.

Maxpert Series: Inspection and Testing
Video
Inspection and Testing

180629

Maxpert Series: Oil & Gas and Chemical Facilities
Video
Oil & Gas and Chemical Facilities

180629

ServiceMax for Wind Power
Video
ServiceMax for Wind Power

180320

Wind service technicians are one of the fastest-growing jobs, but they don’t always have the tools they need to get the job done. It’s high time to empower wind techs with technology as advanced as the turbines they service. Watch this video, shot onsite at a wind farm, to learn more about how ServiceMax for Wind Power can elevate service outcomes.

ServiceMax Customer Video: Domino
Video
Customer Story: Domino UK

180309

Domino UK, a subsidiary company of Brother Industries Limited, is one of the world's largest manufacturers of industrial and digital printing solutions. They focus on data coding, product marking, serialization, variable printing and labeling on everyday items.

Maxpert Series - Preventive Maintenance
Video
How ServiceMax Advances Preventive Maintenance for Cost-Effective, Proactive Service

180223

ServiceMax Customer Video: Baker Hughes, a GE company
Video
Customer Story: Baker Hughes, a GE company

180119

Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

ServiceMax Customer Video: Enphase Energy
Video
Customer Story: Enphase Energy

180108

Enphase Energy’s goal is to provide technology solutions that make clean energy accessible, reliable, and affordable to all. Their products include the world’s first microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase has shipped over 16 million microinverters, and more than 500,000 residential and commercial systems have been launched in over 100 countries around the world.

Maximize 2017 - Highlights
Video
Maximize 2017 - Highlights

180103

Maxpert Series: Oilfield Service Delivery
Video
Oilfield Service Delivery

171130

Partner Video: PwC
Video
PARTNER STORY: PwC

171130

PwC's GE Digital Alliance helps today's asset-intensive companies harness the power of the Industrial Internet to transform into thriving digital businesses. We apply deep business, industry, and technology experience to help clients architect and operationalize the right digital strategy. Our Connected Field Services (CFS) solutions, powered by ServiceMax are designed with the digital and mobile capabilities needed to transform your service organization.

ServiceMax Overview Product Video
Video
ServiceMax Overview Product Video

171129

Maxpert Series: Entitlements
Video
How ServiceMax Entitlements Stop Revenue Leakage and Increase Field Visibility

170821

ServiceMax InstalledBase App
Video
Installed Base App

170804

Installed Base App Demo on iPad

Maxpert Service Performance Metrics
Video
How to Gain Instant Business Insights with Service Performance Metrics

170804

Maxpert Series - SFM
Video
How to Deliver Business Workflows On-Demand With Service Flow Manager

170728

ServiceMax Executive Interviews: GE Acquisition
Video
ServiceMax Executive Interviews: GE Acquisition

170712

ServiceMax executive interviews with Scott Berg, Athani Krishna and Rei Kasai responding to customer questions about the GE acquisition – how ServiceMax fits into the GE corporate strategy, our plans to integrate with GE's digital platforms and our near-term product roadmap.

ServiceMax Digital Transformation
Video
Digital Transformation of Service is Critical for Business Growth

170608

Hear how companies like McKinley and ShotSpotter underwent digital service transformation, and now maintain maximum uptime and customer satisfaction with ServiceMax.

Maxpert Video Series - Daniel Bennett
Video
Why Service Leaders Choose Automatic Scheduling and How ServiceMax Solves Even the Hardest Scheduling Problems

170414

Maxpert Video White Board Series - Amit Jain
Video
Why Installed Products Data is Crucial for Business and How ServiceMax Increases Visibility

170414

White Board Sessions
Video
Why Sync is a Hard Problem and How ServiceMax Excels Offline

170414

ServiceMax Customer Video - Cube GB LTD
Video
Customer Story: QubeGB

170322

QubeGB deployed ServiceMax in June 2016 and have seen great results since. Hear what Mussy Kurt-Elli, CEO at QubeGB to learn about the benefits that QubeGB has seen by rolling out ServiceMax.

ServiceMax Customer Video - Elekta
Video
Customer Story: Elekta

170125

Elekta understands the opportunity for connected field service and has been using this technology for the past decade to help differentiate their service business and expedite the way their products are being serviced.

Connected Field Service Customer Case Study - Elekta
Video
Customer Story: Elekta

170103

SPP Pumps Final Cut
Video
Customer Story: SPP Pumps

161010

Watch Damian Hudson, Head of IT at SPP Pumps explain some of the benefits his company is seeing as a result of implementing ServiceMax.

Customer Story: Fluid Management
Video
Customer Story: Fluid Management

160915

Case Study - Video - MilliporeSigma
Video
Customer Story: MilliporeSigma

160907

See how Millipore Sigma transformed field service with ServiceMax. Service managers at Millipore Sigma discuss their process in selecting a field service application and the resulting implementation of ServiceMax.

Keeps-the-world-Running-Maximize-2016
Video
ServiceMax Keeps the World Running

160818

Field service keeps the world running, and it's powered by ServiceMax

Liftech: ServiceMax Customer Video
Video
Customer Story: Liftech

160601

A lot of field service technicians are disconnected. Many don’t have the information they need in order to be able to do their job. ServiceMax gives technicians self-sufficiency and helps drive more revenue through improving the customer relationship.

Luminex_ ServiceMax Customer Video
Video
Customer Story: Luminex

160530

ServiceMax Service Parts and Reverse Logistics Demo
Video
ServiceMax Service Parts and Reverse Logistics Demo

160530

See how ServiceMax's service parts and reverse logistics capabilities ensure timely repairs, delighted customers and optimal inventory levels. Whether you employ a field service or depot repair strategy, when something goes wrong with a product in the field, you need to address the issue quickly.

ServiceMax Advanced Scheduling Demo
Video
ServiceMax Advanced Scheduling Demo

160530

See how ServiceMax's Advanced Scheduling capabilities can ensure you get the right technician with the rights skills, parts and products to the job quickly and efficiently. Maximize your technician utilization rates and delight your customers in the process.

Connected Field Service
Video
Connected Field Service

160330

Testimonial - Inspecta Edit 04
Video
Customer Story: Inspecta

160310

Watch how Inspecta Group decided and implemented ServiceMax to meet these needs.

ServiceMax Customer Video - Westmor
Video
Customer Video - Westmor

150608

Watch how Westmor implemented ServiceMax to meet their needs and brings them to a new level of professionalism.

Spotlight On: Service Revenue and Profitability
Video
Spotlight On: Service Revenue and Profitability

150608

Increasing service revenue and profitability is a need at the forefront of every service organization. Learn more about this from ServiceMax CEO Dave Yarnold and some of ServiceMax's biggest clients.

McKinley Equipment: Delighting Customers With ServiceMax
Video
McKinley Equipment: Delighting Customers With ServiceMax

150323

Watch how McKinley Equipment implemented ServiceMax on the iPad to improve customer satisfaction in the field.

Peavey Home Performance: ServiceMax Case Study
Video
Customer Story: Peavey Performance

150323

Watch how the whole Peavey Home Performance company uses ServiceMax to reach record growth in the HVAC industry, including using the iPad to take videos or photos, gaining customers' trust and peace of mind.

ServiceMax Mobile for iPad
Video
ServiceMax Mobile for iPad

150323

ServiceMax Mobile for iPad

Spotlight On: Field Ready Mobile
Video
Spotlight On: Field Ready Mobile

150323

Watch how Field Ready Mobile with ServiceMax can help your organization, hear leaders and techs in the field use it, and how this field service software can help bring continuity.

Unleash The Power of Field Service
Video
Unleash The Power of Field Service

150323

Is your entire organization leveraging the power of field service? Hear how companies are powering sales, marketing, R&D and more by making field service data and technicians a key part of their strategy.