VIDEOS

Robert Dietrick Company Customer Story

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Patrick Miller, Director of Innovation talks about Robert Dietrick Company's digital transformation journey with ServiceMax.

Future of Service: IBA Worldwide

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IBA Worldwide manufactures medical equipment for cancer diagnosis and treatment. Hear from Adeline Decraene, CMMS Product Owner, about how ServiceMax is used to keep their critical machines running.

Westmor Customer Story

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Westmor has been a ServiceMax customer for over 10 years and continues adopting new ServiceMax products to increase efficiency and reduce admin time while improving customer and employee satisfaction.

ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

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Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.

ServiceMax Live: ServiceMax at PTC LiveWorx 23

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Watch this ServiceMax Live to learn why you should attend LiveWorx and what you can expect while there.

ServiceMax Live: Complex vs. Simple Field Service Management

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Watch this ServiceMax Live episode to hear from Aly Pinder, IDC on the growing complexity of field service management.

ServiceMax Live: 2023 Predictions - A Year of Change for Field Service

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Watch this ServiceMax Live episode to hear 4 predictions for field service from our Global Customer Transformation team.

Swisslog Leverages ServiceMax Asset 360 for Digital Transformation

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Heinrich Luthi, Head of Customer Service, explains the vision of predictive maintenance and IoT, and how Swisslog aims to deliver data-driven results and exceptional customer value with ServiceMax.

ServiceMax Live: Field Service Excellence Requires a Closer Look

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Watch our recent ServiceMax Live episode to learn about IDC’s perspective on Build vs Buy.

ServiceMax Live: Connect with ServiceMax and Accenture

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Watch our recent ServiceMax Live episode to learn about our partner Accenture and their experience with ServiceMax.

Discover the Secret to a Successful Digital Transformation Journey

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Watch Aly Pinder, Program Director of Service Innovation & Connected Products at IDC, discuss how better cross-team alignment helps drive successful digital transformations for asset-centric companies.

ServiceMax Live: Connect Service Teams in Real Time with Zinc

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Watch our recent ServiceMax Live episode to learn about how service teams can use Zinc to connect and collaborate efficiently.

Why Our Service Business Should Not Be Set in Stone

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Watch Coen Jeuken's keynote from the Field Service Forum in Stockholm in which he gives his audience a thought-provoking impulse to think about one-size-fits-all processes within the digital transformation journey and expectations from the customer base.

ServiceMax Live: Highlights of Harvard Business Review Analytic Services’ Latest Research on Asset Centricity

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Learn about new research from Harvard Business Review Analytic Services on asset centricity and digital transformation success.

ServiceMax Live: Learn About the Power of Asset Data

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Watch our ServiceMax Live episode to learn about the power of asset data and its uses for personas outside traditional field service.

ServiceMax Live: Learn What’s New in Engage and Service Board

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Learn about new features and what’s on the roadmap, how Engage and Service Board are working in lockstep with other ServiceMax products, and customer use cases & scenarios.

ServiceMax Remote Triage Demo: Powered by Aquant

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With Remote Triage, service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Watch this demo of ServiceMax Remote Triage in action.

ServiceMax Live: Learn About the Newly Released IDC MarketScapes

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Learn about the 4 distinct areas IDC covers within Service Lifecycle Management, ServiceMax’s placements and strengths in each MarketScape, and the importance of asset-centricity for manufacturers.

ServiceMax Live: Lowry Solutions Empowers Service, Sales, and Marketing

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Learn how Lowry Solutions partnered with Salesforce, ServiceMax and Bolt Data to extend their field service offerings, empower their sales team, arm their marketing team with key service asset data, as they increase revenue, reduce costs, and remove silos.

Enhancing Sales and Service Interactions

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See how Asset 360 enhances sales to service interactions with Service Contract APIs, and how Renewal Insights can help sales and account teams drive upsells and renewals.

Service Analytics

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Learn how the Winter '22 Release of Asset 360 can provide service leaders with the data they need with Service Analytics, powered by Tableau CRM.

ServiceMax Live: ServiceMax Acquires LiquidFrameworks

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We are excited to officially welcome the LiquidFrameworks team to ServiceMax! ServiceMax will incorporate the FieldFX product suite from LiquidFrameworks into the ServiceMax portfolio alongside its Asset 360 and ServiceMax Core offerings.

ServiceMax Live: Eastman Kodak Talks Customer-Centricity & Harnessing Asset Data

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During this ServiceMax Live, Todd Bigger, VP of Print Service at Eastman Kodak, discusses creating synergies and efficiencies across service, sales, and marketing teams through technology & automation.

Maximize On Demand

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Access content from Maximize - the premier event for Field Service Management. Choose from over 30 different breakout sessions to find topics that are important for you and your business. Plus, you'll gain access to the keynotes!

EnerCorp Embraces Digital Transformation with FieldFX

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With a growing product line, EnerCorp needed to change how they operated and move away from their paper dependencies. Having everything on paper made it difficult to have historical and centralized data to project and prepare for the future. After reviewing different platforms, the EnerCorp team identified FieldFX as the provider who could solve their business needs and offer the flexibility to grow and innovate with their business.

ServiceMax Live: Scale Up Your Service Business: Asset 360 Summer ‘21

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In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams’ efficiency and work quality.

Customer Story: Tecpetrol

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Tecpetrol, an energy leader serving the Latin America region, has chosen ServiceMax to help them improve efficiency across their service business in areas like contractor and work order management.

Asset 360: Service Contracts (Spring '21)

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ServiceMax's Asset 360 for Salesforce's Service Contracts stop revenue leakage with increased visibility into warranties and contracts.

Asset 360: Service Process Manager (SPM) Transactions (Spring '21)

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ServiceMax's Asset 360 for Salesforce's SPM Transactions reduce effort to build & support asset-centric business processes.

Asset 360: Product Service Campaigns (Spring '21)

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Efficiently manage recalls, tech bulletins, product upgrades & modifications at a lower cost. Leverage processes with a high level of automation to minimize related costs & deliver a great customer experience. Track execution of corrective actions on the asset level for compliance purposes

Product Video Series: Everything You Need to Know About Asset 360

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Natively built on Salesforce Field Service, Asset 360 delivers complete visibility into assets in the field so companies can maximize asset performance and differentiate with service. We’ve created a series of videos that tell you everything you need to know about Asset 360 for Salesforce.

ServiceMax Live: 2021 Chief Service Officer Report

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Sumair Dutta, Daniel Brabec, and Sara Cerruti discuss some of the top priorities for CSOs in 2020, a few of their favorite takeaways from the report, and what they would invest in if they were a Chief Service Officer.

ServiceMax Live: Asset 360 Spring ’21 is here!

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The latest installment of the ServiceMax and Salesforce partnership delivers innovations that drive value for our customers by focusing on three tenets: visibility, asset uptime and profitability.

ServiceMax Engage in Action: Our Turnkey Mobile App for End Users

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With a consumer-grade UI, ServiceMax Engage is a user-friendly, turnkey mobile experience that unlocks remote service chat, self-service appointment requests and empowering end customers to take an active part in improving asset data quality. See how Engage works with all the ServiceMax apps to deliver end customer self-service and support.

ServiceMax Live: Maximize 2021

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Maximize is right around the corner! We’re looking forward to hearing from our customers, seeing the ServiceMax product roadmap, and jumping on the Peloton bike for a pre-event ride.

ServiceMax Live: Make the Most of Maximize

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In this episode, Liz Carter and Mohan Rajagopalan highlight some of our upcoming Maximize speakers and sessions, as well as share a few tips for making the most of a virtual event.

ServiceMax Live: 2021 Trends for Field Service

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Liz Carter, Kieran Notter and Daniel Brabec cover trends we saw in 2020 and what we predict to see more of (and less of) in 2021.

ServiceMax Live: Frost & Sullivan Market Leadership Award

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In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management.

Asset 360: Now Generally Available

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Thank you to all the ServiceMaxers and to the Salesforce Ohana for your work on the world’s most complete field service solution.

Asset 360: ServiceMax & Salesforce

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We're combining 3 decades of expertise to deliver the world’s most complete field service offering.

Asset 360: The Most Complete Field Service Solution

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ServiceMax Asset 360 for Salesforce is the only end-to-end field service solution that covers the full service delivery chain.

Asset 360: A 360-Degree View

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Field service organizations need asset data to keep the world running. ServiceMax Asset 360 for Salesforce maximizes equipment uptime, reduces maintenance costs, and helps you adopt outcome-based strategies.

ServiceMax Live: Schneider Electric Talks Asset Data & Pandemic Readiness

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Stacey Epstein and Jerome Soltani, SVP of US Services at Schneider Electric, discuss asset data, outcome-based service, and how Schneider’s digital transformation prepared them for the pandemic.

Hyster-Yale & ServiceMax: Transforming Materials Handling

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Hyster-Yale Group and ServiceMax are building and implementing a system of record for equipment that tracks, measures, and compares data across Hyster-Yale’s dealer network. Together, we are transforming the materials handling industry, one service call at a time.

ServiceMax Live: Manage Field Change Orders with ServiceMax Core

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In our ServiceMax Core 20.2 product release, we deliver key innovations to help service organizations tackle challenges around field change orders.

ServiceMax Live: Asset 360 for Salesforce

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Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

ServiceMax Live: ServiceMax Earns a Top Score

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We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

Customer Story: Thermo Fisher Scientific

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Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

ServiceMax Live: Leaders for the 5th Consecutive Time

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ServiceMax has been a Leader in Gartner’s Magic Quadrant for Field Service Management since 2014. Being 100% focused on field service is incredibly important to us, and we look forward to continuing to innovate for our customers in asset-centric industries.

Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running

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From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines—and the world—running, every single day. Listen to how our customers' equipment impacts our employees' everyday lives.

Customer Story: Hexagon Manufacturing Intelligence

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Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. As a leader in metrology and manufacturing, Hexagon provides solutions that utilize data from design, engineering, production, and metrology to make manufacturing smarter.

ServiceMax Live: How Compac Ensures a Safe Food Supply

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Darrell Smithson, VP of global services at Compac, joined ServiceMax Live to discuss remote support, their use of ServiceMax, and the importance of a strong technology foundation.

ServiceMax Live: Ingenuity in the Time of COVID-19

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Liz Carter, Alvaro Pombo, CEO of ProntoForms, and John Carroll, CEO of Service Council™, discuss the importance of ingenuity and care during a global pandemic.

Customer Story: Exide Technologies

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Exide Technologies is a market leader of stored electrical-energy solutions for the transportation and industrial markets. With ServiceMax, Exide is looking to move to an outcome-based service model and will focus on delivering power, not just batteries.

ServiceMax Live: The 2020 CSO Report

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Liz Carter, Sumair Dutta, and Daniel Brabec discuss the relevance of our Chief Service Officer report in today's environment.

ServiceMax Live: The Power of Communication

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Liz Carter and her guests, including Sean Jordan from BioTek, discuss how real-time communication plays a role in achieving your business goals, keeping your workforce & customers safe, & boosting employee morale.

ServiceMax Live: How the Med Device Industry Is Pivoting to Address COVID-19

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Field service organizations are working harder than ever to keep the world running, especially those in the medical, life science, & pharma industries.

ServiceMax Live: 20.1 Product Release

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Liz Carter and Joseph June discuss our Mobile Activity Space and Project Scheduling - two new asset-driven features that come out of our 20.1 release.

ServiceMax Live: IDC MarketScape Parts Management

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Liz Carter & Susan Tonkin discuss what makes us a leader in IDC’s 2019 - 2020 IDC MarketScape for Worldwide Manufacturing Field Service Management.

ServiceMax Live: Plans for 2020

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From analyst coverage to customer stories, we're discussing a variety of topics this year! Have an episode idea? Want to be a guest? Comment on our post!

Service Matters

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Music by Rulle - Live Like Legends

ServiceMax Live: 2020 Field Service Predictions

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Liz Carter & Sumair Dutta take a look back at what we saw in 2019 in the field service industry and make predictions around what's to come in 2020.

ServiceMax Live: Dreamforce 2019 Recap

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We're talking about our partnership with Salesforce, the Cloud Information Model, AI in our products, and more!

ServiceMax Live: Anil Pai from Tata Consultancy Service

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Live from Dreamforce 2019, Anil discusses who TCS is, the impact of service on the business, and how they're striving for diversity at TCS.

ServiceMax Live: 19.3 Product Release

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The 19.3 release delivers new features and enhancements that help your workforce be more effective. Live from Dreamforce 2019, product experts Joseph June & Gabriele Bodda are here to tell us more.

ServiceMax Live: IDC MarketScape

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ServiceMax was positioned in the Leaders category in the newest IDC MarketScape, which covers the worldwide market for Manufacturing Field Service Management. Liz is joined by analyst expert Susan Tonkin.

Maximize 2019 Highlights

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ServiceMax Live: Russ Hammond from LiftOne

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During LiftOne's pursuit of being a trusted partner, they found service visibility was a pain point for their customers. They took this as an opportunity to use digital experiences to change that, and ended up improving customer experience as well as increasing process efficiency. Thanks for sharing your experience, Russ! #Maximize19

ServiceMax Live: Customer Experience Panel & CSO Summit Recap

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Steve Nava, Sean Jordan, and William Pfleger are giving us a sneak peek into what they're covering during their customer experience panel. Following their conversation, Sumair Dutta is recaping our Chief Summit Officer event, which brought together our community of CSOs. #Maximize19

ServiceMax Live: Mike Rowe from Dirty Jobs

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Executive Producer and Host #MikeRowe has done some of the most difficult, interesting, and sometimes messy jobs alongside our American workforce! We're excited to hear from Mike during #Maximize19 Live as he discusses his new book, The Way I Heard It.

ServiceMax Live: Shahar Chen from Aquant

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With Aquant, customers are improving first time resolution, optimizing service team performance, and driving exceptional customer experiences. Shahar is here to share how Aquant is leading the industry with #AI technology.

ServiceMax Live: Jeffrey Roth from Tata Consultancy Services & Mansell Nelson from ProntoForms

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Jeff is here to tell us a little more about TCS, the kind of value their customers are finding, and about a time where ServiceMax helped them #keeptheworldrunning. We also have Mansell, who’s diving into how ProntoForms technology augments ServiceMax’s platform.

ServiceMax Live: Womens' Networks & the Equipment Trends Panel

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Stacey Epstein, Robb Origer from DISH, and Cathy Klein from Sensormatic are discussing the value of women's networks, how to get one started, and the impact to the field service industry they can have. Following their conversation, we're bringing up some of our #Maximize19 speakers!

ServiceMax Live: Strategy, Roadmap, & Investments for the Future

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Where are we going? Amit Jain and John Stetic are giving us a sneak peek of our product strategy and some of our investments for the future. Since we’re #customerobsessed, we need to be product obsessed too. #Maximize19

ServiceMax Live: Workforce Trends Panel

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Aly Pinder from IDC, Charlie King from Cincinnati Bell, and Stephen McPhee from Millipore Sigma just came off the keynote stage, where they discussed trends affecting field service teams, innovations in employee empowerment, and strategies to deliver the next level of workforce productivity. #Maximize19

ServiceMax Live: Kicking Off Maximize Chicago

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Liz Carter, Neil Barua, and Stacey Epstein are kicking off our first ServiceMax Live, #Maximize19 edition. Neil and Stacey are giving you insight into the agenda, a preview of guest speakers, and what they're looking forward to throughout the event.

ServiceMax Live: 19.2 Product Release

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ServiceMax 19.2 improves technician productivity with automation. Learn more about 19.2, as well as our focus on innovation from Amit Jain and John Stetic.

ServiceMax Live: Global Maximize Tour

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Learn more about our global Maximize program from Liz Carter and Stacey Epstein. We're stopping in Bologna, London, Chicago, Tokyo, and Sydney this year!

ServiceMax Live: The 2019 Impact Report

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Each year, we survey customers to better understand how real-world organizations benefit from field service management technology, and to discover areas where even the most-advanced organizations could improve. Learn more from Sumair Dutta and Liz Carter!

ServiceMax Live: Welcome to our show!

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At ServiceMax, we're always looking for new ways to connect and engage with customers & field service experts. We're looking forward to connecting with all of you on LinkedIn Live!

Announcing 200 Million Assets Under Management by ServiceMax

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ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

EnviroVac changed the Environmental Cleaning Industry with the help of FieldFX

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Watch how EnviroVac changed the environmental cleaning industry with the help of FieldFX.

Zinc Product Overview

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Secure communication purpose-built for service teams. When service technicians are at the job, they need answers fast. Zinc secure, real-time app provides messaging so teams can get answers and share information instantly.

See How Zinc Broadcasts Work

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Zinc Group Analytics

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Zinc + ServiceMax Integration

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Zinc and ServiceMax's integrated solution streamlines work order completion by connecting ServiceMax data to the app that technicians use to communicate with each other every day. Technicians can now create seamless conversations within the context of ServiceMax work orders, accounts, installed products and contacts. See how it works.

Zinc Video: Communication Superheroes

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The Zinc Impact

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ServiceMax Product Overview Video

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Zinc Hotline Groups

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Zinc provides the ability to set up groups to acts as a hotline for teams to get immediate answers when on the job. Setting up a Hotline group is a great way to get immediate help from a central team. Members of the Hotline effectively take the next inbound request for help and conduct a 1:1 conversation to handle the issue. Hotline groups are great to help mitigate the number of emails, phone calls or rogue Zinc conversations a group of people may be getting to solve problems.

DISH Enlists Zinc to Optimize the Customer Experience

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In order to power real-time connections between field teams working on DISH as well as KB Home, Samsung and Amazon products, and office-based support teams, DISH turned to Zinc’s All Mode Communication Platform. Today, DISH’s thousands-strong service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service. At DISH, success doesn't just happen—it takes the right connections, powered through Zinc.

Schneider Electric Sustainability Strategy

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Field service management is a key enabler of its sustainability strategy, which has reduced Schneider’s paper utilisation by 70 per cent. The company is also using field service management to provide a feedback loop with its R&D team, shaping future design considerations. Likewise, Schneider Electric products are also ecodesigned and, depending upon their specific nature, are designed around repairability, ease of dismantle and recyclability with field service and sustainability objectives in mind.

Customer Video: Schneider Electric

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Schneider Electric is leading the digital transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. ServiceMax has been deployed in 80+ countries and is being used today by more than 8000 end users. They have 1000 sales specialists fully dedicated to service, more than 4000 field service technicians, 3000 users in customer care centers with access to install base knowledge and more than 8 million assets have been qualified to be monetized.

Customer Video: GE Power Services - France

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GE Power Service provides services for the energy sector, it can be gas turbines, steam turbines or even alternators. In order to manage the world’s largest installed base, a team of experts monitors thousands of assets in real-time. With this team, which consists of 1500 field technicians and 500 contractor workers, GE Power Services Europe is essential to keeping the electricity flowing throughout the region.

ServiceMax Asset Service Management

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Customer Story: Nilfisk

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Nilfisk is one of the world’s largest manufacturers of professional industrial cleaning machines. For over 100 years, the company has worked on an extensive range of premium cleaning products and a trusted aftermarket offering to the professional market. Some of their main product lines include floor care equipment and a wide range of domestic vacuum cleaner.

Contractor Management with IDC Analyst Aly Pinder

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IDC predicts that by 2020 about 20% of service will be delivered by contractors.
In this 2min video, Aly Pinder, Program Director at IDC outlines the cornerstones of successfully outsourcing field service work to contractors. Referring to his full research note, he touches on how working with them is more than just handing off work orders to third-party technicians, and what service organization need to be aware of.

Asset Service Management with IDC Analyst Aly Pinder

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IDC's Aly Pinder, Program Director for Service Innovation & Connected Products, discusses the future of service execution for asset operators.

ServiceMax for Aircraft Maintenance

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GE Digital has taken aircraft maintenance, repair and overhaul to a totally new level of performance, efficiency and safety with the ServiceMax agnostic software for Aircraft maintenance. Built from the highly regarded and award winning ServiceMax software, it is designed to optimize the maintenance, repair and overhaul technician activities as they connect with facilities, assets and customers.

A Day in the Life of a Nilfisk Technician

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We joined a service visit with a Nilfisk technician and saw how they are using ServiceMax field service software to increase customer satisfaction, machine uptime and increase technician productivity.

Customer Story: Xylem

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As a leader in global water technology, Xylem is committed to developing innovative technology solutions to tackle the world’s water challenges. Their products and services move, treat, analyze, monitor, and return water to the environment in a variety of markets including agriculture, environment, and food and beverage.

ServiceMax Service Contracts and Entitlements Demo

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Partner Story: Jitterbit

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Jitterbit is the solution of choice for ServiceMax users that need to integrate field service management processes with any other in-house or cloud-based systems. Jitterbit can quickly and easily integrate scheduling, work order management, dispatch, warranty, and SLAs with ERP and CRM systems, giving ServiceMax users access to key field service data from any app. Integrating ServiceMax gives enterprises and their field technicians the ability be better prepared, make smarter decisions, serve more customers, and increase revenue and customer satisfaction by optimizing end-to-end field service operations.

Customer Story: Pitney Bowes

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Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. Field service is a critical organization for PB. In many cases, the field service person is the only face of the organization, the only one who is on-site with the customer.

Shawcor Reduces DSO with FieldFX

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Learn how Shawcor was able to reduce their DSO, eliminate revenue leakage and increase the efficiency of their cash collection with FieldFX.

Customer Story: Neisa Nordic

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The leading third party service provider in the Nordics, Neisa Nordic delivers outstanding service to all of their partners which include, Toshiba, HP and Lexmark. And when a new system was needed for their service operations in 2016, Neisa Nordic chose ServiceMax and has been impressed with time to value.

Customer Story: Compac, Customer Experience

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Compac designs, installs, and maintains end-to-end fruit sourcing machines that reduce labor and improve accuracy and consistency, and provide market compliance and traceability for over 700 people in more than 40 countries.

Customer Story: Compac, Proactive Service

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How can we move to more consistent global service with a consistent delivery mechanism and become more proactive with our customers versus reactive? That's the question Compac focused on as they began to work with ServiceMax.

Customer Story: Domino UK

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Domino UK, a subsidiary company of Brother Industries Limited, is one of the world's largest manufacturers of industrial and digital printing solutions. They focus on data coding, product marking, serialization, variable printing and labeling on everyday items.

Customer Story: Baker Hughes, a GE company, Turbomachinery Services

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Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

Customer Story: Baker Hughes, a GE company

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Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

Customer Story: Enphase Energy

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Enphase Energy’s goal is to provide technology solutions that make clean energy accessible, reliable, and affordable to all. Their products include the world’s first microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase has shipped over 16 million microinverters, and more than 500,000 residential and commercial systems have been launched in over 100 countries around the world.

Customer Story: GE Power Services

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GE Power Services is a world leader in power generation. Their innovative technologies and digital offerings assist in making power more affordable, reliable, accessible and sustainable across the globe.

Maximize 2017 - Highlights

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Partner Story: Infomill

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Partner Story: ProntoForms

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PARTNER STORY: PwC

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PwC's GE Digital Alliance helps today's asset-intensive companies harness the power of the Industrial Internet to transform into thriving digital businesses. We apply deep business, industry, and technology experience to help clients architect and operationalize the right digital strategy. Our Connected Field Services (CFS) solutions, powered by ServiceMax are designed with the digital and mobile capabilities needed to transform your service organization.

Customer Story: Chair-A-Medics

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Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.

Customer Story: Marel

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Marel is a leading global provider of advanced equipment, systems and services to the fish, meat and poultry industries headquartered in Iceland. Following a series of acquisitions, Marel needed to standardise their global field service operations across multiple divisions and geographies and in 2015 they turned to ServiceMax.

Customer Story: GE Healthcare

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Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

ServiceMax - Field Born, Field Tested

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ServiceMax was born in the field. From the C Suite to the job site, ServiceMax is the leader. Customers say it, Clients say it, Partners say it. ServiceMax is Field Born, Field Tested!

Customer Story: ShotSpotter

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At ServiceMax, our mission is to help customers drive efficiency, improve safety and compliance, and unleash new revenue streams. See how ShotSpotter uses ServiceMax to manage third-party technicians, increase efficiencies in service delivery and ultimately, delight their customers.

Customer Story: Traka (part of Assa Abloy)

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Having started their ServiceMax journey in early 2017, Traka are already increasing customer satisfaction and the productivity of their technicians as well as gaining visibility across the whole organisation around installed base, service contracts and upsell opportunities. Watch the video to learn more.

ServiceMax Executive Interviews: GE Acquisition

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ServiceMax executive interviews with Scott Berg, Athani Krishna and Rei Kasai responding to customer questions about the GE acquisition – how ServiceMax fits into the GE corporate strategy, our plans to integrate with GE's digital platforms and our near-term product roadmap.

Digital Transformation of Service is Critical for Business Growth

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Hear how companies like McKinley and ShotSpotter underwent digital service transformation, and now maintain maximum uptime and customer satisfaction with ServiceMax.

Customer Story: Elekta

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Elekta understands the opportunity for connected field service and has been using this technology for the past decade to help differentiate their service business and expedite the way their products are being serviced.

Customer Story: Elekta

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Customer Story: SPP Pumps

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Watch Damian Hudson, Head of IT at SPP Pumps explain some of the benefits his company is seeing as a result of implementing ServiceMax.

Customer Story: Fluid Management

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Customer Story: MilliporeSigma

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See how Millipore Sigma transformed field service with ServiceMax. Service managers at Millipore Sigma discuss their process in selecting a field service application and the resulting implementation of ServiceMax.

ServiceMax Keeps the World Running

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Field service keeps the world running, and it's powered by ServiceMax

Service Performance Metrics

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Boost service revenue and profitability with insightful field service metrics. ServiceMax has used the expertise gleaned from working with hundreds of companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy.

Customer Story: Luminex

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ServiceMax Service Parts and Reverse Logistics Demo

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See how ServiceMax's service parts and reverse logistics capabilities ensure timely repairs, delighted customers and optimal inventory levels. Whether you employ a field service or depot repair strategy, when something goes wrong with a product in the field, you need to address the issue quickly.

ServiceMax Service Contract Management Demo

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See how ServiceMax's Service Contract capabilities can help you manage your customer's entitlements, contracts and warranties, and ensure you never give away service for free.

Connected Field Service

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Customer Story: Sony

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Watch the video to learn more about how Sony utilizes ServiceMax and accesses data to drive improvements.

Customer Story: Inspecta

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Watch how Inspecta Group decided and implemented ServiceMax to meet these needs.

Customer Story: McKinley Equipment

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See how McKinley utilizes ServiceMax to have data on hand at all times and meet their other field service needs.

Customer Story: Service2

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Watch Kate Lovery describe the benefits Service2 received.

Customer Story: Topcon

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Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.

Customer Video - Westmor

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Watch how Westmor implemented ServiceMax to meet their needs and brings them to a new level of professionalism.

Spotlight On: Service Revenue and Profitability

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Increasing service revenue and profitability is a need at the forefront of every service organization. Learn more about this from ServiceMax CEO Dave Yarnold and some of ServiceMax's biggest clients.

McKinley Equipment: Delighting Customers With ServiceMax

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Watch how McKinley Equipment implemented ServiceMax on the iPad to improve customer satisfaction in the field.

Customer Story: Peavey Performance

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Watch how the whole Peavey Home Performance company uses ServiceMax to reach record growth in the HVAC industry, including using the iPad to take videos or photos, gaining customers' trust and peace of mind.

Spotlight On: Field Ready Mobile

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Watch how Field Ready Mobile with ServiceMax can help your organization, hear leaders and techs in the field use it, and how this field service software can help bring continuity.

Unleash The Power of Field Service

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Is your entire organization leveraging the power of field service? Hear how companies are powering sales, marketing, R&D and more by making field service data and technicians a key part of their strategy.