Field Service Videos - Customer Success, Demos & More

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Future of Service: IBA Worldwide

IBA Worldwide manufactures medical equipment for cancer diagnosis and treatment. Hear from Adeline Decraene, CMMS Product Owner, about how ServiceMax is used to keep their critical machines running.

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Westmor Customer Story

Westmor has been a ServiceMax customer for over 10 years and continues adopting new ServiceMax products to increase efficiency and reduce admin time while improving customer and employee satisfaction.

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ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.

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ServiceMax Live: ServiceMax at PTC LiveWorx 23

Watch this ServiceMax Live to learn why you should attend LiveWorx and what you can expect while there.

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ServiceMax Live: Complex vs. Simple Field Service Management

Watch this ServiceMax Live episode to hear from Aly Pinder, IDC on the growing complexity of field service management.

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ServiceMax Live: 2023 Predictions - A Year of Change for Field Service

Watch this ServiceMax Live episode to hear 4 predictions for field service from our Global Customer Transformation team.

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Swisslog Leverages ServiceMax Asset 360 for Digital Transformation

Heinrich Luthi, Head of Customer Service, explains the vision of predictive maintenance and IoT, and how Swisslog aims to deliver data-driven results and exceptional customer value with ServiceMax.

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ServiceMax Live: Field Service Excellence Requires a Closer Look

Watch our recent ServiceMax Live episode to learn about IDC’s perspective on Build vs Buy.

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ServiceMax Live: Connect with ServiceMax and Accenture

Watch our recent ServiceMax Live episode to learn about our partner Accenture and their experience with ServiceMax.

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Discover the Secret to a Successful Digital Transformation Journey

Watch Aly Pinder, Program Director of Service Innovation & Connected Products at IDC, discuss how better cross-team alignment helps drive successful digital transformations for asset-centric companies.

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ServiceMax Live: Connect Service Teams in Real Time with Zinc

Watch our recent ServiceMax Live episode to learn about how service teams can use Zinc to connect and collaborate efficiently.

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Why Our Service Business Should Not Be Set in Stone

Watch Coen Jeuken's keynote from the Field Service Forum in Stockholm in which he gives his audience a thought-provoking impulse to think about one-size-fits-all processes within the digital transformation journey and expectations from the customer base.

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ServiceMax Live: Highlights of Harvard Business Review Analytic Services’ Latest Research on Asset Centricity

Learn about new research from Harvard Business Review Analytic Services on asset centricity and digital transformation success.

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ServiceMax Live: Learn About the Power of Asset Data

Watch our ServiceMax Live episode to learn about the power of asset data and its uses for personas outside traditional field service.

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ServiceMax Live: Learn What’s New in Engage and Service Board

Learn about new features and what’s on the roadmap, how Engage and Service Board are working in lockstep with other ServiceMax products, and customer use cases & scenarios.

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ServiceMax Remote Triage Demo: Powered by Aquant

With Remote Triage, service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Watch this demo of ServiceMax Remote Triage in action.

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ServiceMax Live: Learn About the Newly Released IDC MarketScapes

Learn about the 4 distinct areas IDC covers within Service Lifecycle Management, ServiceMax’s placements and strengths in each MarketScape, and the importance of asset-centricity for manufacturers.

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ServiceMax Live: Lowry Solutions Empowers Service, Sales, and Marketing

Learn how Lowry Solutions partnered with Salesforce, ServiceMax and Bolt Data to extend their field service offerings, empower their sales team, arm their marketing team with key service asset data, as they increase revenue, reduce costs, and remove silos.

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Enhancing Sales and Service Interactions

See how Asset 360 enhances sales to service interactions with Service Contract APIs, and how Renewal Insights can help sales and account teams drive upsells and renewals.

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Service Analytics

Learn how the Winter '22 Release of Asset 360 can provide service leaders with the data they need with Service Analytics, powered by Tableau CRM.

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ServiceMax Live: ServiceMax Acquires LiquidFrameworks

We are excited to officially welcome the LiquidFrameworks team to ServiceMax! ServiceMax will incorporate the FieldFX product suite from LiquidFrameworks into the ServiceMax portfolio alongside its Asset 360 and ServiceMax Core offerings.

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ServiceMax Live: Eastman Kodak Talks Customer-Centricity & Harnessing Asset Data

Eastman Kodak is in the midst of a digital transformation. The company is leveraging technology to drive business efficiency, break down silos, and create a customer-centric business model. With Asset 360, the service teams are bringing data and action together to deliver better outcomes for their customers.

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Maximize On Demand

Access content from Maximize - the premier event for Field Service Management. Choose from over 30 different breakout sessions to find topics that are important for you and your business. Plus, you'll gain access to the keynotes!

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ServiceMax Live: Scale Up Your Service Business: Asset 360 Summer ‘21

In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams’ efficiency and work quality.

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ServiceMax Live: 2021 Chief Service Officer Report

Sumair Dutta, Daniel Brabec, and Sara Cerruti discuss some of the top priorities for CSOs in 2020, a few of their favorite takeaways from the report, and what they would invest in if they were a Chief Service Officer.

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ServiceMax Live: Asset 360 Spring ’21 is here!

The latest installment of the ServiceMax and Salesforce partnership delivers innovations that drive value for our customers by focusing on three tenets: visibility, asset uptime and profitability.

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ServiceMaxEngageの動作をご確認ください

See How ServiceMax Engage Connects You with End Customers to Improve Service Execution. Engage is an intuitive mobile app that connects field service organizations with end customers to increase service visibility, elevate the customer experience, and ensure asset data quality.

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ServiceMax Live: Maximize 2021

Maximize is right around the corner! We’re looking forward to hearing from our customers, seeing the ServiceMax product roadmap, and jumping on the Peloton bike for a pre-event ride.

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ServiceMax Live: Make the Most of Maximize

In this episode, Liz Carter and Mohan Rajagopalan highlight some of our upcoming Maximize speakers and sessions, as well as share a few tips for making the most of a virtual event.

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ServiceMax Live: 2021 Trends for Field Service

Liz Carter, Kieran Notter and Daniel Brabec cover trends we saw in 2020 and what we predict to see more of (and less of) in 2021.

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ServiceMax Live: Frost & Sullivan Market Leadership Award

In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management.

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Asset 360: Now Generally Available

Thank you to all the ServiceMaxers and to the Salesforce Ohana for your work on the world’s most complete field service solution.

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Asset 360: ServiceMax & Salesforce

We're combining 3 decades of expertise to deliver the world’s most complete field service offering.

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Asset 360: The Most Complete Field Service Solution

ServiceMax Asset 360 for Salesforce is the only end-to-end field service solution that covers the full service delivery chain.

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Asset 360: A 360-Degree View

Field service organizations need asset data to keep the world running. ServiceMax Asset 360 for Salesforce maximizes equipment uptime, reduces maintenance costs, and helps you adopt outcome-based strategies.

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ServiceMax Live: Schneider Electric Talks Asset Data & Pandemic Readiness

Stacey Epstein and Jerome Soltani, SVP of US Services at Schneider Electric, discuss asset data, outcome-based service, and how Schneider’s digital transformation prepared them for the pandemic.

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Hyster-Yale & ServiceMax: Transforming Materials Handling

Hyster-Yale Group and ServiceMax are building and implementing a system of record for equipment that tracks, measures, and compares data across Hyster-Yale’s dealer network. Together, we are transforming the materials handling industry, one service call at a time.

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ServiceMax Live: Manage Field Change Orders with ServiceMax Core

In our ServiceMax Core 20.2 product release, we deliver key innovations to help service organizations tackle challenges around field change orders.

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ServiceMax Live: Asset 360 for Salesforce

Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

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ServiceMax Live: ServiceMax Earns a Top Score

We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

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Customer Story: Thermo Fisher Scientific

Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

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ServiceMax Live: Leaders for the 5th Consecutive Time

ServiceMax has been a Leader in Gartner’s Magic Quadrant for Field Service Management since 2014. Being 100% focused on field service is incredibly important to us, and we look forward to continuing to innovate for our customers in asset-centric industries.

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Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running

From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines—and the world—running, every single day. Listen to how our customers' equipment impacts our employees' everyday lives.

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Customer Story: Hexagon Manufacturing Intelligence

Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. As a leader in metrology and manufacturing, Hexagon provides solutions that utilize data from design, engineering, production, and metrology to make manufacturing smarter.

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ServiceMax Live: How Compac Ensures a Safe Food Supply

Darrell Smithson, VP of global services at Compac, joined ServiceMax Live to discuss remote support, their use of ServiceMax, and the importance of a strong technology foundation.

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ServiceMax Live: Ingenuity in the Time of COVID-19

Liz Carter, Alvaro Pombo, CEO of ProntoForms, and John Carroll, CEO of Service Council™, discuss the importance of ingenuity and care during a global pandemic.

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ServiceMax Live: The 2020 CSO Report

Liz Carter, Sumair Dutta, and Daniel Brabec discuss the relevance of our Chief Service Officer report in today's environment.

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ServiceMax Live: The Power of Communication

Liz Carter and her guests, including Sean Jordan from BioTek, discuss how real-time communication plays a role in achieving your business goals, keeping your workforce & customers safe, & boosting employee morale.

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ServiceMax Live: How the Med Device Industry Is Pivoting to Address COVID-19

Field service organizations are working harder than ever to keep the world running, especially those in the medical, life science, & pharma industries.

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ServiceMax Live: 20.1 Product Release

Liz Carter and Joseph June discuss our Mobile Activity Space and Project Scheduling - two new asset-driven features that come out of our 20.1 release.

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ServiceMax Live: IDC MarketScape Parts Management

Liz Carter & Susan Tonkin discuss what makes us a leader in IDC’s 2019 - 2020 IDC MarketScape for Worldwide Manufacturing Field Service Management.

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ServiceMax Live: Plans for 2020

From analyst coverage to customer stories, we're discussing a variety of topics this year! Have an episode idea? Want to be a guest? Comment on our post!

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ServiceMax Live: 2020 Field Service Predictions

Liz Carter & Sumair Dutta take a look back at what we saw in 2019 in the field service industry and make predictions around what's to come in 2020.

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ServiceMax Live: Dreamforce 2019 Recap

We're talking about our partnership with Salesforce, the Cloud Information Model, AI in our products, and more!

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ServiceMax Live: Anil Pai from Tata Consultancy Service

Live from Dreamforce 2019, Anil discusses who TCS is, the impact of service on the business, and how they're striving for diversity at TCS.

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ServiceMax Live: 19.3 Product Release

The 19.3 release delivers new features and enhancements that help your workforce be more effective. Live from Dreamforce 2019, product experts Joseph June & Gabriele Bodda are here to tell us more.

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ServiceMax Live: IDC MarketScape

ServiceMax was positioned in the Leaders category in the newest IDC MarketScape, which covers the worldwide market for Manufacturing Field Service Management. Liz is joined by analyst expert Susan Tonkin.

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ServiceMax Live: Russ Hammond from LiftOne

During LiftOne's pursuit of being a trusted partner, they found service visibility was a pain point for their customers. They took this as an opportunity to use digital experiences to change that, and ended up improving customer experience as well as increasing process efficiency. Thanks for sharing your experience, Russ! #Maximize19

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ServiceMax Live: Customer Experience Panel & CSO Summit Recap

Steve Nava, Sean Jordan, and William Pfleger are giving us a sneak peek into what they're covering during their customer experience panel. Following their conversation, Sumair Dutta is recaping our Chief Summit Officer event, which brought together our community of CSOs. #Maximize19

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ServiceMax Live: Mike Rowe from Dirty Jobs

Executive Producer and Host #MikeRowe has done some of the most difficult, interesting, and sometimes messy jobs alongside our American workforce! We're excited to hear from Mike during #Maximize19 Live as he discusses his new book, The Way I Heard It.

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ServiceMax Live: Shahar Chen from Aquant

With Aquant, customers are improving first time resolution, optimizing service team performance, and driving exceptional customer experiences. Shahar is here to share how Aquant is leading the industry with #AI technology.

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ServiceMax Live: Jeffrey Roth from Tata Consultancy Services & Mansell Nelson from ProntoForms

Jeff is here to tell us a little more about TCS, the kind of value their customers are finding, and about a time where ServiceMax helped them #keeptheworldrunning. We also have Mansell, who’s diving into how ProntoForms technology augments ServiceMax’s platform.

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ServiceMax Live: Womens' Networks & the Equipment Trends Panel

Stacey Epstein, Robb Origer from DISH, and Cathy Klein from Sensormatic are discussing the value of women's networks, how to get one started, and the impact to the field service industry they can have. Following their conversation, we're bringing up some of our #Maximize19 speakers!

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ServiceMax Live: Strategy, Roadmap, & Investments for the Future

Where are we going? Amit Jain and John Stetic are giving us a sneak peek of our product strategy and some of our investments for the future. Since we’re #customerobsessed, we need to be product obsessed too. #Maximize19

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ServiceMax Live: Workforce Trends Panel

Aly Pinder from IDC, Charlie King from Cincinnati Bell, and Stephen McPhee from Millipore Sigma just came off the keynote stage, where they discussed trends affecting field service teams, innovations in employee empowerment, and strategies to deliver the next level of workforce productivity. #Maximize19

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ServiceMax Live: Kicking Off Maximize Chicago

Liz Carter, Neil Barua, and Stacey Epstein are kicking off our first ServiceMax Live, #Maximize19 edition. Neil and Stacey are giving you insight into the agenda, a preview of guest speakers, and what they're looking forward to throughout the event.

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ServiceMax Live: 19.2 Product Release

ServiceMax 19.2 improves technician productivity with automation. Learn more about 19.2, as well as our focus on innovation from Amit Jain and John Stetic.

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ServiceMax Live: Global Maximize Tour

Learn more about our global Maximize program from Liz Carter and Stacey Epstein. We're stopping in Bologna, London, Chicago, Tokyo, and Sydney this year!

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ServiceMax Live: The 2019 Impact Report

Each year, we survey customers to better understand how real-world organizations benefit from field service management technology, and to discover areas where even the most-advanced organizations could improve. Learn more from Sumair Dutta and Liz Carter!

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ServiceMax Live: Welcome to our show!

At ServiceMax, we're always looking for new ways to connect and engage with customers & field service experts. We're looking forward to connecting with all of you on LinkedIn Live!

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Announcing 200 Million Assets Under Management by ServiceMax

ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

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Zinc製品概要

Secure communication purpose-built for service teams. When service technicians are at the job, they need answers fast. Zinc secure, real-time app provides messaging so teams can get answers and share information instantly.

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Zincが与えるインパクト

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ServiceMaxプロダクト概要ビデオ

DISH Enlists Zinc to Optimize the Customer Experience

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DISHがカスタマーエクスペリエンスの最適化にZincを採用

In order to power real-time connections between field teams working on DISH as well as KB Home, Samsung and Amazon products, and office-based support teams, DISH turned to Zinc’s All Mode Communication Platform. Today, DISH’s thousands-strong service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service. At DISH, success doesn't just happen—it takes the right connections, powered through Zinc.

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ServiceMax Asset Service Management

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カスタマーストーリーピツニーボウズ社 (Pitney Bowes)

ピツニーボウズ社は、世界に150万の顧客を持ち、革新的な製品やソリューションを生み出しています。同社は北米と欧州に600の技術者を有しており、教育を受けた素晴らしいフィールドサービスの技術者が現場にいることが重要であると彼らは考えています。

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フィールドで生まれ、フィールドで培った-ServiceMax

ServiceMax was born in the field. From the C Suite to the job site, ServiceMax is the leader. Customers say it, Clients say it, Partners say it. ServiceMax is Field Born, Field Tested!

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Customer Story: Domino UK

Domino UK, a subsidiary company of Brother Industries Limited, is one of the world's largest manufacturers of industrial and digital printing solutions. They focus on data coding, product marking, serialization, variable printing and labeling on everyday items.

ServiceMax Customer Video: Enphase Energy

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カスタマーストーリー：Enphase Energy社

Enphase Energy社の目標は、クリーンなエネルギーで、信頼性が高く、手頃なテクノロジーソリューションを提供することです。同社の製品には、世界初のマイクロインバーター、データ収集および伝送機器、Webベースの分析および管理ツールがあります。 Enphase社は、1600万個以上のマイクロインバータを出荷しており、世界100カ国以上で50万台以上の住宅および商用システムが出荷されています。

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パートナーストーリー: PwC

PwCのGEデジタルアライアンスは、今日の資産集約型企業がインダストリアルインターネットのパワーを活用して、活発なデジタルビジネスに変革するのを支援します。私たちはビジネス、産業、テクノロジーの経験を応用して、顧客が適切なデジタル戦略を設計し、運用するのを支援します。 ServiceMaxのコネクテッド・フィールドサービス（CFS）ソリューションは、サービス組織を変革するために必要なデジタルおよびモバイル機能を備えています。