サービスマックスは、製品を詳しくご紹介するリソースを幅広く用意しています。

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ServiceMax Live: Scale Up Your Service Business: Asset 360 Summer ‘21

210803

In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams’ efficiency and work quality.

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ServiceMax Live: 2021 Chief Service Officer Report

210426

Sumair Dutta, Daniel Brabec, and Sara Cerruti discuss some of the top priorities for CSOs in 2020, a few of their favorite takeaways from the report, and what they would invest in if they were a Chief Service Officer.

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ServiceMax Live: Asset 360 Spring ’21 is here!

210408

The latest installment of the ServiceMax and Salesforce partnership delivers innovations that drive value for our customers by focusing on three tenets: visibility, asset uptime and profitability.

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ServiceMaxEngageの動作をご確認ください

210312

See How ServiceMax Engage Connects You with End Customers to Improve Service Execution. Engage is an intuitive mobile app that connects field service organizations with end customers to increase service visibility, elevate the customer experience, and ensure asset data quality.

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ServiceMax Live: Maximize 2021

210309

Maximize is right around the corner! We’re looking forward to hearing from our customers, seeing the ServiceMax product roadmap, and jumping on the Peloton bike for a pre-event ride.

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ServiceMax Live: Make the Most of Maximize

210225

In this episode, Liz Carter and Mohan Rajagopalan highlight some of our upcoming Maximize speakers and sessions, as well as share a few tips for making the most of a virtual event.

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ServiceMax Live: 2021 Trends for Field Service

210115

Liz Carter, Kieran Notter and Daniel Brabec cover trends we saw in 2020 and what we predict to see more of (and less of) in 2021.

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ServiceMax Live: Frost & Sullivan Market Leadership Award

201202

In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management.

Asset 360: Now Generally Available
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Asset 360: Now Generally Available

201118

Thank you to all the ServiceMaxers and to the Salesforce Ohana for your work on the world’s most complete field service solution.

Asset 360: ServiceMax & Salesforce
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Asset 360: ServiceMax & Salesforce

201118

We're combining 3 decades of expertise to deliver the world’s most complete field service offering.

Asset 360: The Most Complete Field Service Solution
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Asset 360: The Most Complete Field Service Solution

201117

ServiceMax Asset 360 for Salesforce is the only end-to-end field service solution that covers the full service delivery chain.

Asset 360: A 360-Degree View
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Asset 360: A 360-Degree View

201117

Field service organizations need asset data to keep the world running. ServiceMax Asset 360 for Salesforce maximizes equipment uptime, reduces maintenance costs, and helps you adopt outcome-based strategies.

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ServiceMax Live: Schneider Electric Talks Asset Data & Pandemic Readiness

201014

Stacey Epstein and Jerome Soltani, SVP of US Services at Schneider Electric, discuss asset data, outcome-based service, and how Schneider’s digital transformation prepared them for the pandemic.

Hyster-Yale & ServiceMax: Transforming Materials Handling
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Hyster-Yale & ServiceMax: Transforming Materials Handling

200930

Hyster-Yale Group and ServiceMax are building and implementing a system of record for equipment that tracks, measures, and compares data across Hyster-Yale’s dealer network. Together, we are transforming the materials handling industry, one service call at a time.

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ServiceMax Live: Manage Field Change Orders with ServiceMax Core

200929

In our ServiceMax Core 20.2 product release, we deliver key innovations to help service organizations tackle challenges around field change orders.

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ServiceMax Live: Asset 360 for Salesforce

200922

Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

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ServiceMax Live: ServiceMax Earns a Top Score

200917

We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

Customer Story: Thermo Fisher Scientific
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Customer Story: Thermo Fisher Scientific

200810

  • Life Science & Medical Equipment

Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

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ServiceMax Live: Leaders for the 5th Consecutive Time

200720

ServiceMax has been a Leader in Gartner’s Magic Quadrant for Field Service Management since 2014. Being 100% focused on field service is incredibly important to us, and we look forward to continuing to innovate for our customers in asset-centric industries.

Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running
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Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running

200717

From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines—and the world—running, every single day. Listen to how our customers' equipment impacts our employees' everyday lives.

Customer Story: Hexagon Manufacturing Intelligence
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Customer Story: Hexagon Manufacturing Intelligence

200713

  • Mechanical or Industrial Manufacturing

Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. As a leader in metrology and manufacturing, Hexagon provides solutions that utilize data from design, engineering, production, and metrology to make manufacturing smarter.

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ServiceMax Live: How Compac Ensures a Safe Food Supply

200623

Darrell Smithson, VP of global services at Compac, joined ServiceMax Live to discuss remote support, their use of ServiceMax, and the importance of a strong technology foundation.

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ServiceMax Live: Ingenuity in the Time of COVID-19

200612

Liz Carter, Alvaro Pombo, CEO of ProntoForms, and John Carroll, CEO of Service Council™, discuss the importance of ingenuity and care during a global pandemic.

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ServiceMax Live: The 2020 CSO Report

200519

Liz Carter, Sumair Dutta, and Daniel Brabec discuss the relevance of our Chief Service Officer report in today's environment.

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ServiceMax Live: The Power of Communication

200506

Liz Carter and her guests, including Sean Jordan from BioTek, discuss how real-time communication plays a role in achieving your business goals, keeping your workforce & customers safe, & boosting employee morale.

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ServiceMax Live: How the Med Device Industry Is Pivoting to Address COVID-19

200417

Field service organizations are working harder than ever to keep the world running, especially those in the medical, life science, & pharma industries.

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ServiceMax Live: 20.1 Product Release

200312

Liz Carter and Joseph June discuss our Mobile Activity Space and Project Scheduling - two new asset-driven features that come out of our 20.1 release.

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ServiceMax Live: IDC MarketScape Parts Management

200206

Liz Carter & Susan Tonkin discuss what makes us a leader in IDC’s 2019 - 2020 IDC MarketScape for Worldwide Manufacturing Field Service Management.

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ServiceMax Live: Plans for 2020

200204

From analyst coverage to customer stories, we're discussing a variety of topics this year! Have an episode idea? Want to be a guest? Comment on our post!

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ServiceMax Live: 2020 Field Service Predictions

200114

Liz Carter & Sumair Dutta take a look back at what we saw in 2019 in the field service industry and make predictions around what's to come in 2020.

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ServiceMax Live: Dreamforce 2019 Recap

200114

We're talking about our partnership with Salesforce, the Cloud Information Model, AI in our products, and more!

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ServiceMax Live: Anil Pai from Tata Consultancy Service

200114

Live from Dreamforce 2019, Anil discusses who TCS is, the impact of service on the business, and how they're striving for diversity at TCS.

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ServiceMax Live: 19.3 Product Release

200114

The 19.3 release delivers new features and enhancements that help your workforce be more effective. Live from Dreamforce 2019, product experts Joseph June & Gabriele Bodda are here to tell us more.

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ServiceMax Live: IDC MarketScape

200114

ServiceMax was positioned in the Leaders category in the newest IDC MarketScape, which covers the worldwide market for Manufacturing Field Service Management. Liz is joined by analyst expert Susan Tonkin.

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ServiceMax Live: Customer Experience Panel & CSO Summit Recap

191022

Steve Nava, Sean Jordan, and William Pfleger are giving us a sneak peek into what they're covering during their customer experience panel. Following their conversation, Sumair Dutta is recaping our Chief Summit Officer event, which brought together our community of CSOs. #Maximize19

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ServiceMax Live: Mike Rowe from Dirty Jobs

191022

Executive Producer and Host #MikeRowe has done some of the most difficult, interesting, and sometimes messy jobs alongside our American workforce! We're excited to hear from Mike during #Maximize19 Live as he discusses his new book, The Way I Heard It.

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ServiceMax Live: Shahar Chen from Aquant

191022

With Aquant, customers are improving first time resolution, optimizing service team performance, and driving exceptional customer experiences. Shahar is here to share how Aquant is leading the industry with #AI technology.

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ServiceMax Live: Jeffrey Roth from Tata Consultancy Services & Mansell Nelson from ProntoForms

191022

Jeff is here to tell us a little more about TCS, the kind of value their customers are finding, and about a time where ServiceMax helped them #keeptheworldrunning. We also have Mansell, who’s diving into how ProntoForms technology augments ServiceMax’s platform.

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ServiceMax Live: Russ Hammond from LiftOne

191022

During LiftOne's pursuit of being a trusted partner, they found service visibility was a pain point for their customers. They took this as an opportunity to use digital experiences to change that, and ended up improving customer experience as well as increasing process efficiency. Thanks for sharing your experience, Russ! #Maximize19

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ServiceMax Live: Womens' Networks & the Equipment Trends Panel

191022

Stacey Epstein, Robb Origer from DISH, and Cathy Klein from Sensormatic are discussing the value of women's networks, how to get one started, and the impact to the field service industry they can have. Following their conversation, we're bringing up some of our #Maximize19 speakers!

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ServiceMax Live: Strategy, Roadmap, & Investments for the Future

191022

Where are we going? Amit Jain and John Stetic are giving us a sneak peek of our product strategy and some of our investments for the future. Since we’re #customerobsessed, we need to be product obsessed too. #Maximize19

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ServiceMax Live: Workforce Trends Panel

191021

Aly Pinder from IDC, Charlie King from Cincinnati Bell, and Stephen McPhee from Millipore Sigma just came off the keynote stage, where they discussed trends affecting field service teams, innovations in employee empowerment, and strategies to deliver the next level of workforce productivity. #Maximize19

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ServiceMax Live: Kicking Off Maximize Chicago

191021

Liz Carter, Neil Barua, and Stacey Epstein are kicking off our first ServiceMax Live, #Maximize19 edition. Neil and Stacey are giving you insight into the agenda, a preview of guest speakers, and what they're looking forward to throughout the event.

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ServiceMax Live: 19.2 Product Release

190918

ServiceMax 19.2 improves technician productivity with automation. Learn more about 19.2, as well as our focus on innovation from Amit Jain and John Stetic.

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ServiceMax Live: Global Maximize Tour

190912

Learn more about our global Maximize program from Liz Carter and Stacey Epstein. We're stopping in Bologna, London, Chicago, Tokyo, and Sydney this year!

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ServiceMax Live: The 2019 Impact Report

190815

Each year, we survey customers to better understand how real-world organizations benefit from field service management technology, and to discover areas where even the most-advanced organizations could improve. Learn more from Sumair Dutta and Liz Carter!

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ServiceMax Live: Welcome to our show!

190808

At ServiceMax, we're always looking for new ways to connect and engage with customers & field service experts. We're looking forward to connecting with all of you on LinkedIn Live!

Announcing 200 Million Assets Under Management by ServiceMax
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Announcing 200 Million Assets Under Management by ServiceMax

190613

ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

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Zinc製品概要

190422

Secure communication purpose-built for service teams. When service technicians are at the job, they need answers fast. Zinc secure, real-time app provides messaging so teams can get answers and share information instantly.

Zinc Video: Communication Superheroes
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Zincが与えるインパクト

190421

Product Overview Demo
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ServiceMaxプロダクト概要ビデオ

190403

DISH Enlists Zinc to Optimize the Customer Experience
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DISHがカスタマーエクスペリエンスの最適化にZincを採用

190313

In order to power real-time connections between field teams working on DISH as well as KB Home, Samsung and Amazon products, and office-based support teams, DISH turned to Zinc’s All Mode Communication Platform. Today, DISH’s thousands-strong service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service. At DISH, success doesn't just happen—it takes the right connections, powered through Zinc.

ServiceMax Asset Service Management
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ServiceMax Asset Service Management

181213

Maxpert Series - Preventive Maintenance
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カスタマーストーリー ピツニーボウズ社 (Pitney Bowes)

180731

ピツニーボウズ社は、世界に150万の顧客を持ち、革新的な製品やソリューションを生み出しています。同社は北米と欧州に600の技術者を有しており、教育を受けた素晴らしいフィールドサービスの技術者が現場にいることが重要であると彼らは考えています。

ServiceMax - Field Born, Field Tested
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フィールドで生まれ、フィールドで培った-ServiceMax

180408

ServiceMax was born in the field. From the C Suite to the job site, ServiceMax is the leader. Customers say it, Clients say it, Partners say it. ServiceMax is Field Born, Field Tested!

ServiceMax Customer Video: Domino
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Customer Story: Domino UK

180309

Domino UK, a subsidiary company of Brother Industries Limited, is one of the world's largest manufacturers of industrial and digital printing solutions. They focus on data coding, product marking, serialization, variable printing and labeling on everyday items.

ServiceMax Customer Video: Enphase Energy
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カスタマーストーリー:Enphase Energy社

180108

Enphase Energy社の目標は、クリーンなエネルギーで、信頼性が高く、手頃なテクノロジーソリューションを提供することです。同社の製品には、世界初のマイクロインバーター、データ収集および伝送機器、Webベースの分析および管理ツールがあります。 Enphase社は、1600万個以上のマイクロインバータを出荷しており、世界100カ国以上で50万台以上の住宅および商用システムが出荷されています。

Partner Video: PwC
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パートナーストーリー: PwC

171130

PwCのGEデジタルアライアンスは、今日の資産集約型企業がインダストリアルインターネットのパワーを活用して、活発なデジタルビジネスに変革するのを支援します。 私たちはビジネス、産業、テクノロジーの経験を応用して、顧客が適切なデジタル戦略を設計し、運用するのを支援します。 ServiceMaxのコネクテッド・フィールドサービス(CFS)ソリューションは、サービス組織を変革するために必要なデジタルおよびモバイル機能を備えています。

ServiceMax Customer Video - Elekta
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カスタマーストーリー:Elekta社

170125

Elekta社は、コネクテッド・フィールドサービスがもたらす効果を理解しており、過去10年間このテクノロジーを使用して、サービスビジネスを差別化しています。

Connected Field Service Customer Case Study - Elekta
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カスタマーストーリー: Elekta社

170103

SPP Pumps Final Cut
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カスタマーストーリー:SPP Pumps社

161010

SPP Pumps社のIT責任者Damian Hudson氏が、サービスマックスの導入によって得られた成果をいくつかご紹介します。

Customer Story: Fluid Management
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カスタマーストーリー:Fluid Management社

160915

Case Study - Video - MilliporeSigma
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カスタマーストーリー:MilliporeSigma社

160907

Millipore Sigma社がServiceMaxでフィールドサービスをどのように変革したかをご覧ください。 Millipore Sigma社のサービスマネージャーによるフィールドサービスアプリケーションの選択プロセスとServiceMax導入の結果について確認できます。

Liftech: ServiceMax Customer Video
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カスタマーストーリー: Liftech社

160601

多くのフィールドサービス技術者が、オフライン状態で作業しています。また、作業に必要な情報にアクセスできないケースも多々あります。技術者は、ServiceMaxを使って必要な情報にアクセスしています。また、顧客との関係が緊密になったことから、更なる売上が創出されています。

Luminex_ ServiceMax Customer Video
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カスタマーストーリー:Luminex社

160530

ServiceMax Customer Video: Sony
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カスタマーストーリー:Sony社

160310

Sony社は、ServiceMaxを活用してデータにアクセスし、ビジネスの改善に役立ています。

Testimonial - Inspecta Edit 04
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カスタマーストーリー:Inspecta社

160310

Inspecta Group社が、自社のニーズに応えるソリューションとしてサービスマックスを選定/導入した理由を説明します。

Customer Story: McKinley Equipment
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カスタマーストーリー:McKinley Equipment社

160215

McKinley社は、データへの常時アクセスとフィールドサービスニーズへの対応にServiceMaxを活用しています。その方法を説明します。

Service2 - Customer Story
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カスタマーストーリー:Service

150608

Kate Lovery氏が、ServiceMaxのメリットを解説します。

ServiceMax Customer Video - Topcon Medical Systems
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カスタマーストーリー:Topcon社

150608

情報システム担当シニアディレクタのGary Yantsos氏が、業務効率を30%向上した方法を解説します。

Spotlight On: Service Revenue and Profitability
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フィールドサービス・ビジネスの売上と収益性

150608

サービス収益と売上げの向上は、あらゆるサービス組織の最前線で必要とされています。 ServiceMaxの元CEO、デーブ ヤーノルドとServiceMaxのお客様事例からご確認いただけます。

McKinley Equipment: Delighting Customers With ServiceMax
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McKinley Equipment社:ServiceMaxがもたらす顧客満足

150323

McKinley Equipment社がServiceMaxをiPadで使用し、顧客満足度を向上させるかをご覧ください。

Peavey Home Performance: ServiceMax Case Study
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カスタマーストーリー:Peavey Performance社

150323

Peavey Home Performance社は、ServiceMaxの導入によって、HVAC業界で驚くほどの成長を遂げました。iPadで動画や画像を取得する機能を活用し、顧客に信頼と安心を提供しています。