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Announcing 200 Million Assets Under Management by ServiceMax
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Announcing 200 Million Assets Under Management by ServiceMax

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ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

Zinc Product Overview
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Neil Barua - Gartner Magic Quadrant 2019

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Zinc Product Overview

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Secure communication purpose-built for service teams. When service technicians are at the job, they need answers fast. Zinc secure, real-time app provides messaging so teams can get answers and share information instantly.

Zinc Hotline Groups Demo
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Zinc Hotline Groups

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Zinc provides the ability to set up groups to acts as a hotline for teams to get immediate answers when on the job. Setting up a Hotline group is a great way to get immediate help from a central team. Members of the Hotline effectively take the next inbound request for help and conduct a 1:1 conversation to handle the issue. Hotline groups are great to help mitigate the number of emails, phone calls or rogue Zinc conversations a group of people may be getting to solve problems.

DISH Enlists Zinc to Optimize the Customer Experience
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DISH Enlists Zinc to Optimize the Customer Experience

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In order to power real-time connections between field teams working on DISH as well as KB Home, Samsung and Amazon products, and office-based support teams, DISH turned to Zinc’s All Mode Communication Platform. Today, DISH’s thousands-strong service team uses Zinc to share information, send alerts, and get real-time answers so they can deliver the best quality service. At DISH, success doesn't just happen—it takes the right connections, powered through Zinc.

Customer Video: Schneider Electric
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Schneider Electric Sustainability Strategy

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Field service management is a key enabler of its sustainability strategy, which has reduced Schneider’s paper utilisation by 70 per cent. The company is also using field service management to provide a feedback loop with its R&D team, shaping future design considerations. Likewise, Schneider Electric products are also ecodesigned and, depending upon their specific nature, are designed around repairability, ease of dismantle and recyclability with field service and sustainability objectives in mind.

Customer Video: Schneider Electric
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Customer Video: Schneider Electric

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  • Oil & Energy

Schneider Electric is leading the digital transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. ServiceMax has been deployed in 80+ countries and is being used today by more than 8000 end users. They have 1000 sales specialists fully dedicated to service, more than 4000 field service technicians, 3000 users in customer care centers with access to install base knowledge and more than 8 million assets have been qualified to be monetized.

Customer Video: GE Power Services - France
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Customer Video: GE Power Services - France

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  • Oil & Energy

GE Power Service provides services for the energy sector, it can be gas turbines, steam turbines or even alternators. In order to manage the world’s largest installed base, a team of experts monitors thousands of assets in real-time. With this team, which consists of 1500 field technicians and 500 contractor workers, GE Power Services Europe is essential to keeping the electricity flowing throughout the region.

Partner Video: MapAnything (Tom Divitorrio)
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Partner Video: MapAnything (Tom Divitorrio)

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MapAnythingLive™ with ServiceMax enables integrated GPS vehicle and asset telematics in ServiceMax. Don’t manage your fleet in one system, and your field service technicians and work orders in another. With MapAnything, we enable your fleet managers to manage safety and costs, your dispatchers to leverage up-to-the-minute insights into technician location and status, and your operations team to use one single application to manage customer data and build optimized constraint-based routes. MapAnythingLive™ works great with MapAnything for ServiceMax or as a stand-alone telematics service.

Partner Video: Nintex (Sean Hogan)
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Partner Video: Nintex (Sean Hogan)

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Nintex Drawloop DocGen® extends and enhances ServiceMax’s value by providing enterprise document creation capability from within ServiceMax. DocGenTM allows field service companies to easily and dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures…even when field service personnel are offline. DocGenTM also seamlessly integrates with Nintex forms and workflows to route your document through creation and approval with ease.

ServiceMax Asset Service Management
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ServiceMax Asset Service Management

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Customer Video 2: Nilfisk
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Customer Story: Nilfisk

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Nilfisk is one of the world’s largest manufacturers of professional industrial cleaning machines. For over 100 years, the company has worked on an extensive range of premium cleaning products and a trusted aftermarket offering to the professional market. Some of their main product lines include floor care equipment and a wide range of domestic vacuum cleaner.

2018 Contractor Management with IDC Analyst Aly Pinder
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2018 Contractor Management with IDC Analyst Aly Pinder

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IDC predicts that by 2020 about 20% of service will be delivered by contractors.
In this 2min video, Aly Pinder, Program Director at IDC outlines the cornerstones of successfully outsourcing field service work to contractors. Referring to his full research note, he touches on how working with them is more than just handing off work orders to third-party technicians, and what service organization need to be aware of.

2018 Asset Service Management with IDC Analyst Aly Pinder
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2018 Asset Service Management with IDC Analyst Aly Pinder

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IDC's Aly Pinder, Program Director for Service Innovation & Connected Products, discusses the future of service execution for asset operators.

ServiceMax for Aircraft Maintenance
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ServiceMax for Aircraft Maintenance

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GE Digital has taken aircraft maintenance, repair and overhaul to a totally new level of performance, efficiency and safety with the ServiceMax agnostic software for Aircraft maintenance. Built from the highly regarded and award winning ServiceMax software, it is designed to optimize the maintenance, repair and overhaul technician activities as they connect with facilities, assets and customers.

CST: Nilfisk Ride Along Denmark
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A Day in the Life of a Nilfisk Technician

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We joined a service visit with a Nilfisk technician and saw how they are using ServiceMax field service software to increase customer satisfaction, machine uptime and increase technician productivity.

CST: Xylem 2018 Helena Sundqvist
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Customer Story: Xylem

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As a leader in global water technology, Xylem is committed to developing innovative technology solutions to tackle the world’s water challenges. Their products and services move, treat, analyze, monitor, and return water to the environment in a variety of markets including agriculture, environment, and food and beverage.

ServiceMax Contracts and Entitlements
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ServiceMax Service Contracts and Entitlements Demo

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Partner Video: Jitterbit
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Partner Story: Jitterbit

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Jitterbit is the solution of choice for ServiceMax users that need to integrate field service management processes with any other in-house or cloud-based systems. Jitterbit can quickly and easily integrate scheduling, work order management, dispatch, warranty, and SLAs with ERP and CRM systems, giving ServiceMax users access to key field service data from any app. Integrating ServiceMax gives enterprises and their field technicians the ability be better prepared, make smarter decisions, serve more customers, and increase revenue and customer satisfaction by optimizing end-to-end field service operations.

Partner Video: MapAnything
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Partner Story: MapAnything

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MapAnything™ with ServiceMax is a comprehensive mapping and location-based platform that helps transform service departments from cost centers to profit centers.

Partner Video: Nintex
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Partner Story: Nintex

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Nintex DocGen™ extends and enhances ServiceMax’s value by providing enterprise document creation capability from within ServiceMax. DocGen™ allows field service companies to easily and dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures…even when field service personnel are offline. DocGen™ also seamlessly integrates with Nintex forms and workflows to route your document through creation and approval with ease.

Maxpert Series: IoT Connected Field Service
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Sumérjase en la Internet de las cosas de ServiceMax, la arquitectura y la estrategia de datos.

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Maxpert Series - Preventive Maintenance
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Testimonio Del Client: Pitney Bowes

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Pitney Bowes es una compañía de tecnología global que crea productos y soluciones innovadoras para más de 1.5 millones de clientes en el mundo comercial. Tienen alrededor de 600 técnicos en América del Norte y Europa, y consideran que es vital contar con un técnico de servicio de asistencia técnica y de mantenimiento capacitado, empoderado y de calidad en el sitio con sus clientes. El servicio de asistencia técnica es una organización crítica para Pitney Bowes. Es instrumental en la retención de clientes. En muchos casos, la persona de servicio de mantenimiento es la única cara de la organización, la única que está en el sitio con el cliente.

Maxpert Series: Inspection and Testing
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Inspección y pruebas

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Maxpert Series: Oil & Gas and Chemical Facilities
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Petróleo & Gas e Instalaciones Químicas

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Customer Story Video: Metso
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Customer Story: Metso

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Metso is a global industrial company that offers a variety of service and equipment for the sustainable processing and flow of natural resources in the aggregates, gas, mining, oil, paper, process, pulp, and recycling industries.

Customer Story Video: Neisa Nordic
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Customer Story: Neisa Nordic

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The leading third party service provider in the Nordics, Neisa Nordic delivers outstanding service to all of their partners which include, Toshiba, HP and Lexmark. And when a new system was needed for their service operations in 2016, Neisa Nordic chose ServiceMax and has been impressed with time to value.

Customer Story Video: Compac, Customer Experience
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Customer Story: Compac, Customer Experience

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Compac designs, installs, and maintains end-to-end fruit sourcing machines that reduce labor and improve accuracy and consistency, and provide market compliance and traceability for over 700 people in more than 40 countries.

Customer Story Video: Compac, Proactive Service
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Customer Story: Compac, Proactive Service

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How can we move to more consistent global service with a consistent delivery mechanism and become more proactive with our customers versus reactive? That's the question Compac focused on as they began to work with ServiceMax.

ServiceMax for Wind Power
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ServiceMax for Wind Power

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Wind service technicians are one of the fastest-growing jobs, but they don’t always have the tools they need to get the job done. It’s high time to empower wind techs with technology as advanced as the turbines they service. Watch this video, shot onsite at a wind farm, to learn more about how ServiceMax for Wind Power can elevate service outcomes.

ServiceMax Customer Video: Domino
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Testimonio del Cliente: Domino UK

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Domino UK, una empresa subsidiaria de Brother Industries Limited, es uno de los mayores fabricantes de soluciones de impresión industrial y digital del mundo. Se centran en la codificación de datos, marcado de productos, serialización, impresión variable y etiquetado en artículos de uso diario.

Maxpert Series - Preventive Maintenance
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How ServiceMax Advances Preventive Maintenance for Cost-Effective, Proactive Service

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ServiceMax Customer Story: Baker Hughes, a GE Company, Turbomachinery Services
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Customer Story: Baker Hughes, a GE company, Turbomachinery Services

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Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

ServiceMax Customer Video: Baker Hughes, a GE company
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Customer Story: Baker Hughes, a GE company

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Baker Hughes, a GE company is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

Maxpert Series: How to Improve Parts Visibility and Availability with ServiceMax
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How to Improve Parts Visibility and Availability with ServiceMax

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ServiceMax Customer Video: GE Power Services
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Customer Story: GE Power Services

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GE Power Services is a world leader in power generation. Their innovative technologies and digital offerings assist in making power more affordable, reliable, accessible and sustainable across the globe.

Partner Video: Infomill
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Partner Story: Infomill

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Partner Video: ProntoForms
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Partner Story: ProntoForms

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Maxpert Series: Digital Oilfield Operations
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Digital Oilfield Operations

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Maxpert Series: Oilfield Service Delivery
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Oilfield Service Delivery

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Partner Video: PwC
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PARTNER STORY: PwC

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PwC's GE Digital Alliance helps today's asset-intensive companies harness the power of the Industrial Internet to transform into thriving digital businesses. We apply deep business, industry, and technology experience to help clients architect and operationalize the right digital strategy. Our Connected Field Services (CFS) solutions, powered by ServiceMax, are designed with the digital and mobile capabilities needed to transform your service organization.

ServiceMax Overview Product Video
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ServiceMax Overview Product Video

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ServiceMax Customer Video - Chair-A-Medics
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Customer Story: Chair-A-Medics

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Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.

Maxpert Series: How to Integrate ServiceMax with Your ERP
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How to Integrate ServiceMax with ERP

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Customer Video: Marel
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Customer Story: Marel

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Marel is a leading global provider of advanced equipment, systems and services to the fish, meat and poultry industries headquartered in Iceland. Following a series of acquisitions, Marel needed to standardise their global field service operations across multiple divisions and geographies and in 2015 they turned to ServiceMax.

Customer Story: GE Healthcare
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Customer Story: GE Healthcare

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Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

ServiceMax - Field Born, Field Tested
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ServiceMax - Field Born, Field Tested

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ServiceMax was born in the field. From the C Suite to the job site, ServiceMax is the leader. Customers say it, Clients say it, Partners say it. ServiceMax is Field Born, Field Tested!

Maxpert Series: Integrating with ServiceMax
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Patterns and Practices for Successful ServiceMax Integration

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Maxpert Series: Entitlements
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Maxpert Video - Entitlements

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ServiceMax provides a simple, flexible way to manage all of your contract and warranty entitlements, evaluates them automatically based on rules and keeps them in one place for easy access for support and service teams, even if they are offline in the field.

ServiceMax Customer Video: ShotSpotter
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Customer Story: ShotSpotter

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At ServiceMax, our mission is to help customers drive efficiency, improve safety and compliance, and unleash new revenue streams. See how ShotSpotter uses ServiceMax to manage third-party technicians, increase efficiencies in service delivery and ultimately, delight their customers.

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Installed Base App

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Installed Base App Demo on iPad

Maxpert Service Performance Metrics
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How to Gain Instant Business Insights with Service Performance Metrics

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v6_Traka Customer Video
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Customer Story: Traka (part of Assa Abloy)

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Having started their ServiceMax journey in early 2017, Traka are already increasing customer satisfaction and the productivity of their technicians as well as gaining visibility across the whole organisation around installed base, service contracts and upsell opportunities. Watch the video to learn more.

Maxpert Series - SFM
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How to Deliver Business Workflows On-Demand With Service Flow Manager

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ServiceMax Executive Interviews: GE Acquisition
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ServiceMax Executive Interviews: GE Acquisition

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ServiceMax executive interviews with Scott Berg, Athani Krishna and Rei Kasai responding to customer questions about the GE acquisition – how ServiceMax fits into the GE corporate strategy, our plans to integrate with GE's digital platforms and our near-term product roadmap.

ServiceMax Digital Transformation
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La Transformación Digital de los servicios de campo con ServiceMax

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Maxpert Video Series - Daniel Bennett
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Why Service Leaders Choose Automatic Scheduling and How ServiceMax Solves Even the Hardest Scheduling Problems

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Maxpert Video White Board Series - Amit Jain
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Why Installed Products Data is Crucial for Business and How ServiceMax Increases Visibility

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White Board Sessions
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Why Sync is a Hard Problem and How ServiceMax Excels Offline

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ServiceMax Customer Video - Cube GB LTD
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Customer Story: QubeGB

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QubeGB deployed ServiceMax in June 2016 and have seen great results since. Hear what Mussy Kurt-Elli, CEO at QubeGB to learn about the benefits that QubeGB has seen by rolling out ServiceMax.

ServiceMax Customer Video - Elekta
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Customer Story: Elekta

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Elekta understands the opportunity for connected field service and has been using this technology for the past decade to help differentiate their service business and expedite the way their products are being serviced.

Connected Field Service Customer Case Study - Elekta
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Caso de éxito: Elekta

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SPP Pumps Final Cut
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Customer Story: SPP Pumps

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Watch Damian Hudson, Head of IT at SPP Pumps explain some of the benefits his company is seeing as a result of implementing ServiceMax.

Customer Story: Fluid Management
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Customer Story: Fluid Management

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Case Study - Video - MilliporeSigma
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Customer Story: MilliporeSigma

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Keeps-the-world-Running-Maximize-2016
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ServiceMax Keeps the World Running

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Field service keeps the world running, and it's powered by ServiceMax

ServiceMax-Service-Performance-Metrics
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Service Performance Metrics

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Boost service revenue and profitability with insightful field service metrics. ServiceMax has used the expertise gleaned from working with more than 400 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy.

Liftech: ServiceMax Customer Video
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Customer Story: Liftech

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A lot of field service technicians are disconnected. Many don’t have the information they need in order to be able to do their job. ServiceMax gives technicians self-sufficiency and helps drive more revenue through improving the customer relationship.

Mindray: ServiceMax Customer Video
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Customer Story: Mindray

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Diane Casini, Manager of Service Operations for Mindray discusses how ServiceMax integrates into their existing operations. ServiceMax gives her visibility into vital metrics like renewal rates and work order volumes through dashboards.

Luminex_ ServiceMax Customer Video
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Customer Story: Luminex

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ServiceMax Customer Testimonials - LitePoint
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Customer Story: LitePoint

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Driving service as an innovative part of the company

ServiceMax Service Parts and Reverse Logistics Demo
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ServiceMax Service Parts and Reverse Logistics Demo

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See how ServiceMax's service parts and reverse logistics capabilities ensure timely repairs, delighted customers and optimal inventory levels. Whether you employ a field service or depot repair strategy, when something goes wrong with a product in the field, you need to address the issue quickly.

ServiceMax Service Contract Management Demo
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ServiceMax Service Contract Management Demo

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See how ServiceMax's Service Contract capabilities can help you manage your customer's entitlements, contracts and warranties, and ensure you never give away service for free.

ServiceMax Advanced Scheduling Demo
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ServiceMax Advanced Scheduling Demo

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See how ServiceMax's Advanced Scheduling capabilities can ensure you get the right technician with the rights skills, parts and products to the job quickly and efficiently. Maximize your technician utilization rates and delight your customers in the process.

Connected Field Service
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Connected Field Service

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ServiceMax Customer Video: Sony
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Customer Story: Sony

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Watch the video to learn more about how Sony utilizes ServiceMax and accesses data to drive improvements.

Testimonial - Inspecta Edit 04
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Customer Story: Inspecta

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Watch how Inspecta Group decided and implemented ServiceMax to meet these needs.

ServiceMax & Enphase Energy
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Customer Story: Enphase Energy

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See how Enphase is utilizing ServiceMax for their needs.

Customer Story: McKinley Equipment
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Customer Story: McKinley Equipment

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See how McKinley utilizes ServiceMax to have data on hand at all times and meet their other field service needs.

Service2 - Customer Story
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Customer Story: Service2

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Watch Kate Lovery describe the benefits Service2 received.

ServiceMax Customer Video - Topcon Medical Systems
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Customer Story: Topcon

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Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.

ServiceMax Customer Video - Westmor
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Customer Video - Westmor

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Watch how Westmor implemented ServiceMax to meet their needs and brings them to a new level of professionalism.

Spotlight On: Service Revenue and Profitability
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Spotlight On: Service Revenue and Profitability

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Increasing service revenue and profitability is a need at the forefront of every service organization. Learn more about this from ServiceMax CEO Dave Yarnold and some of ServiceMax's biggest clients.

McKinley Equipment: Delighting Customers With ServiceMax
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McKinley Equipment: Encantar los Clientes con ServiceMax

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Peavey Home Performance: ServiceMax Case Study
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Customer Story: Peavey Performance

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Watch how the whole Peavey Home Performance company uses ServiceMax to reach record growth in the HVAC industry, including using the iPad to take videos or photos, gaining customers' trust and peace of mind.

ServiceMax Mobile for iPad
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ServiceMax Mobile for iPad

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Spotlight On: Field Ready Mobile
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Spotlight On: Field Ready Mobile

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Watch how Field Ready Mobile with ServiceMax can help your organization, hear leaders and techs in the field use it, and how this field service software can help bring continuity.

Unleash The Power of Field Service
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Unleash The Power of Field Service

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Is your entire organization leveraging the power of field service? Hear how companies are powering sales, marketing, R&D and more by making field service data and technicians a key part of their strategy.