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The Impact of Digital Transformation on Service Organizations

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Investigación
Frost & Sullivan: 2023 Enabling Technology Leadership Award

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Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.
libro electronico
The Impact of Digital Transformation on Service Organizations

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Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more.
Investigación
2022 Gartner Critical Capabilities for Field Service Management Report

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ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report. According to Gartner, ServiceMax is suitable for all use cases, most notably for equipment-centric and outcome-centric use cases.
libro electronico
Discover the Power of Asset Data Across the Organization

221213

From the front-line to senior management, asset data visibility is critical to drive essential decision-making throughout the asset lifecycle and enables teams around the organization to perform their jobs more effectively.
Investigación
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

221115

In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.
Investigación
Transforming Field Service with Emerging Technologies

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WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.
Investigación
Refining Digital Transformation through Asset Centricity

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Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
libro electronico
The Power of Asset Data

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Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

Investigación
Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations

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ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.
Investigación
The First Annual Chief Service Officer Report

220201

Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.
libro electronico
Volver a los fundamentos del servicio: 5 áreas fundamentales para la transformación digital del servicio

220201

Descargue este libro electrónico para aprender a impulsar la eficiencia operativa, ofrecer el máximo rendimiento de los servicios y mejorar la experiencia del cliente.
Publicación
The Asset Data Thread - The Evolving Role of Field Service

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Bain & Company recently conducted a research to uncover details about the future of field service. In this POV, we share 6 major takeaways from the research and 10 actions organizations can prioritize to continue providing superior service.
Publicación
Construyendo un puente entre ventas y servicio con datos de los equipos industriales

211018

Hoy en día, se recogen grandes cantidades de datos en el terreno y herramientas como la inteligencia artificial (IA) y el aprendizaje automático (ML) están permitiendo a las organizaciones de servicios generar modelos y prescribir programas de mantenimiento predictivo a los dispositivos, optimizando el tiempo de actividad.
Publicación
Bain Brief: Field Service Is Changing Rapidly. Can You Keep Up?

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This global study explores the future of service, organization maturity, and trends across commercial, operations, and technology areas, as well as key challenges and enablers in the field service arena.
Publicación
Emerging Technologies in Field Service

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The CTOs, innovation leaders, and field service teams that put new, cutting-edge technologies into service last year have just scratched the surface of what these digital tools can accomplish. This special version of the annual “Emerging Technologies” field service report will explore the sophistication of field service teams’ technology programs, revealing how organizations are tracking the status and reliability of their assets while meeting customer demands for service using new software and hardware.
Publicación
El informe 2021 de Líderes de Servicio: Una guía completa para los Líderes de Servicio de todo el mundo

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El Informe CSO ofrece un resumen de los principales temas, retos, iniciativas y oportunidades recopilados por la comunidad global de CSO de ServiceMax.
Publicación
The Value of Integrations

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Managing a large number and variety of integrations is critical to realizing the value of ServiceMax’s Field Service Management solutions. Serving as an execution platform, ServiceMax can – through integrations – provide the information needed by customer service agents, technicians and service engineers, back office support staff, procurement/supply chain personnel, and/or the finance team to effectively and efficiently perform their work. It is all about breaking through software silos to deliver the correct information to the right people in real time.
Publicación
The Internet of Things & the Future of Field Service

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The Internet of Things refers to the connectivity of physical devices (or “things”) through sensor and other technologies that allow the devices to send and receive data. IDC predicts that 42 billion devices or “things” will be IoT-connected by 2025. Industrial organizations, particularly in manufacturing and energy, increasingly recognize IoT’s importance: over one half in the US are already deploying IoT in a pilot or production setting.
Publicación
Augmented Reality & The Future of Field Service

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Augmented reality (AR) technology blends the real and digital worlds by overlaying digital information or objects within a person’s current view, enhancing the viewer’s experience. The most familiar examples of AR are consumer-based, such as Nintendo’s Pokemon Go and Google Translate. However, the field of "industrial AR"—using the technology to solve industry problems in manufacturing and service—is growing steadily in part due to technology gains and greater understanding of the potential benefits.
Investigación
Frost & Sullivan otorga a ServiceMax el Premio de Liderazgo de Mercado 2020 para el Mobile Field Service Management

201201

Como otro testimonio de nuestro liderazgo en la gestión de servicios de mantenimiento industrial, ServiceMax ha recibido el Premio de Liderazgo en el Mercado 2020 de Frost & Sullivan para el Mobile Field Service Management en América del Norte. Le invitamos a acceder y leer la reseña completa que acompaña el premio.
Publicación
Artificial Intelligence, Machine Learning, & the Future of Field Service

201116

AI & ML Defined: Artificial Intelligence (AI) is generally defined as the application of advanced analysis and logic-based techniques to interpret events, support and automate decisions, and take actions. These techniques include Machine Learning (ML), which relies on sets of rules or algorithms to continuously learn from data. We increasingly encounter AI and ML as consumers, whether by interacting with virtual assistants, scrolling social media feeds, or streaming video content. But AI’s potential for business is wide-ranging—especially for field service.
Publicación
Advancing Safety in the Field

201104

Digital Tools to Protect your Workforce. Without adequate attention to the well-being of frontline workers, other business outcomes—productivity, asset uptime, customer experience, revenue, and regulatory compliance—cannot be attained or sustained. The landscape for field worker safety, however, is constantly shifting. This dynamic has been brought into focus by the COVID-19 crisis.For industries performing service on complex, mission-critical assets, safety has long been a top priority. But as safety requirements evolve, advanced digital tools become essential to ensure organizations can respond quickly to safety needs...
Publicación
Reporte: Tecnología de punta en el Servicio de Mantenimiento Industrial

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Estudio sobre la tecnología de última generación que está transformando la prestación y la gestión de los servicios.
Investigación
Video Highlights - IDC MarketScape for Field Service

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Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

Publicación
From Grease to Code: What Drives Digital Service Transformation

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Descarga el Resumen Ejecutivo de Forrester y nuestro Libro Blanco para descubrir más: 1. La digitalización de los servicios industriales requiere nuevas competencias y la forma en que el mercado (o los nuevos modelos de trabajo mixto) configura la búsqueda de talento. 2. El enfoque en la transformación digital ha puesto la atención de las empresas en el aprovechamiento de los datos de los equipos para la comprensión, la exploración de nuevos modelos de negocio y la implementación de tecnologías digitales. 3. El objetivo es que las empresas comprendan mejor la vida útil de sus equipos y cómo mejorarla, para influir directamente en la satisfacción del cliente y, en última instancia, en los ingresos del negocio.
Publicación
Informe de percepción de WBR

190906

Estudio de la gestión del cumplimiento y la eficiencia de los servicios. Los fabricantes de dispositivos médicos están experimentando un momento en el tiempo definido por los cambios en la tecnología y las expectativas de los clientes, enmarcado por los crecientes desafíos de gestión de datos y de cumplimiento. Estos deben ser abordados por estrategias de gestión de servicios integrales. Descarga este informe para conocer las estrategias que están utilizando los fabricantes de dispositivos médicos para cumplir con las normas, al tiempo que amplían su negocio y se esfuerzan por lograr la rentabilidad del servicio.
Publicación
Field Service USA 2019 Report: Emerging Technologies in Field Service

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In this 2019 Field Service USA report, we benchmark how the latest tools in field service are improving results for customers, service teams, and business as a whole. Featuring a dedicated, in- depth analysis of four technology categories: IoT and Big Data, On-site augmented reality and wearables, AI and machine learning, Field service management (FSM) technologies. These real-world data provide you with a complete picture of the cutting-edge technology performance landscape.
Investigación
IDC ANALYST - Reporte

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Superando la brecha de excelencia en el servicio para los operadores con activos industriales El rol de servicio está cambiando rápidamente entre las industrias orientadas a los activos. La Transformación Digital está permitiendo a los operadores tener los conocimientos necesarios para resolver problemas de manera predecible antes de que los activos fallen.
Investigación
Conexión con analistas de IDC: Sobresalientes en la entrega de servicios con una fuerza de trabajo híbrida

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Aly Pinder, Director de Programas, Innovación de Servicios y Productos Conectados en IDC, aborda cinco preguntas formuladas por ServiceMax. Sus respuestas resaltan las áreas pertinentes y le brindan recomendaciones procesables.
Investigación
El auge de "La Fuerza de la Gravedad de los Activos y los Datos de Servicio"

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Este nuevo estudio concluye que la recopilación y el análisis automático de datos de servicio y activos ofrecen un aumento del 14% en los ingresos y brinda información para cualquier otra parte de tu negocio.
Investigación
Investigación: Costes, causas y consecuencias de un tiempo de inactividad no planificado

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El estudio de Vanson Bourne encuentra que la producción y la productividad, las TI y el servicio al cliente son los más afectados por el tiempo de inactividad no planificado, con repercusiones perjudiciales para las empresas en general.