Témoignage client

B. Braun

B. Braun is one of the world’s leading medical technology companies. With over 66,000 employees, the family-owned company is a true partner, developing smart solutions and setting standards to drive advancements in health care. In 2021, the B. Braun Group generated sales of € 7.9 billion.

Swisslog

Swisslog is one of the world’s leading logistics automation companies. They are headquartered in Buchs/Aarau Switzerland and provide services globally, under the parent group KUKA. Determined to set new standards in warehouse automation to provide future-proof products and solutions. Swisslog proudly commits to innovation, quality, industry-leading software, and robotics technologies developed in-house.

Eastman Kodak

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. With headquarters located in Rochester, NY. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Tecpetrol

Tecpetrol, part of the Techint group, is an energy company dedicated to the exploration, production, transportation and distribution of hydrocarbons as well as power generation. The firm currently provides 13% of Argentina’s total gas production, as well as operating across other Latin American countries, such as Mexico, Columbia, Peru and Venezuela. Their 3500 employees (comprised of internal teams and contractors) focus on providing energy for transportation, industrial centers, and residential homes.

FUJIFILM Healthcare Europe

FUJIFILM operates over 50 group companies and branches in Europe and is engaged in R&D, manufacturing, sales and service, with FUJIFILM Europe GmbH, located in Düsseldorf, Germany. The company operates as the strategic headquarters for the region. Throughout Europe, FUJIFILM entities serve a range of industries including medical technology, biopharmaceuticals, electronic materials, industrial products, chemicals, graphic systems, optical devices, data storage and all aspects of photography.

Medical Microinstruments

Medical Microinstruments (MMI) was founded in 2015 near Pisa, Italy to enhance surgical performance through the development of a robotic system that enables surgeons to achieve better outcomes in microsurgery. The Symani Surgical System combines proprietary innovations including the world’s smallest wristed microinstruments as well as tremor reducing and motion-scaling technologies. Together, these powerful capabilities allow more surgeons to successfully perform microsurgery while expanding the field of supermicrosurgery.

Lowry Solutions

Founded in 1974, Lowry Solutions has transformed from a computer peripheral equipment reseller into an industrial IoT (Internet of Things) solutions provider that specializes in supply chain tracking and traceability solutions, enterprise mobility and managed print services, all of which enhance accountability, process control, and operational effectiveness.

Kodak Alaris

Kodak Alaris uses ServiceMax’s industry-leading, asset-centric field service management platform to empower technicians in the field, maintain a best in class first-time fix rate, grow the business, and ensure an exceptional service experience for customers.

LiftOne

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Thermo Fisher Scientific

Thermo Fisher Scientific is dedicated to improving the human condition through systems, consumables, and services for researchers. They leveraged ServiceMax field service technology to digitally transform their field service business.

DISH

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. DISH operates a national in-home installation workforce, as well as an advertising sales group delivering targeted advertising solutions on DISH TV and Sling TV. In addition to its TV services, through its strategic spectrum portfolio and other assets, DISH is poised to enter the wireless market as a facilities-based provider of wireless services with a nationwide consumer offering and development of the first standalone 5G broadband network in the U.S.

Schneider Electric

Schneider Electric mène la Transformation Numérique de la Gestion de l’énergie et des Automatismes dans le Résidentiel, les Bâtiments, les Centres de données (datacenters), les Infrastructures et les Industries. Présent dans plus de 100 pays, Schneider est le leader incontesté dans la Gestion électrique – Moyenne tension, Basse tension et Energie sécurisée, et dans les Systèmes d’automatismes. Ils fournissions des solutions intégrées pour l’efficacité, en associant énergie, automatismes et logiciels. Dans leur écosystème mondial, ils collaborent avec la plus grande communauté de partenaires, d'intégrateurs et de développeurs sur leur plate-forme ouverte pour offrir un contrôle et une efficacité opérationnelle en temps réel.

GE Power Europe

GE Power est un leader mondial de la production d'énergie. Ses technologies innovantes et ses offres numériques rendent l’énergie plus abordable, fiable, accessible et durable dans le monde entier. GE apporte participe à la production d'électricité dans toute l'Europe avec des bureaux dans 22 pays et près de 100 GW d'équipements de production d'énergie installés, ainsi que de nombreux centres de services, maintenance, entrepôts de pièces détachées et un centre mondial de R & D. Au-delà des équipements pour générer de l'énergie ; GE Power fournit également des services pour ses équipements.

Jet AirWerks

Jet AirWerks works with OEM's in repair development efforts as well as overhauls engine components for distribution companies, engine overhaul shops, and airline operators. Jet AirWerks offers customers superior service in aircraft maintenance, manufacturing, repair and overhaul of components, aircraft parts, and more.

Nilfisk

Nilfisk est l’un des plus grands fabricants mondiaux de machines de nettoyage industriel professionnelles. Depuis plus de 100 ans, la société travaille sur une vaste gamme de produits de nettoyage haut de gamme et une offre de SAV d'excellence. Leur gamme de produits comprend des équipements d'entretien des sols et une large gamme d'aspirateurs domestiques.

BioTek Instruments

BioTek Instruments, Inc., is a global leader in the development, manufacture and sale of microplate instrumentation and software.

Pitney Bowes

Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. They have around 600 technicians across North America and Europe, and they believe it’s vital to have an empowered, educated, excellent field service technician on-site with their customers.

Shotspotter

ShotSpotter technology is leveraged to protect officers and connect law enforcement to their communities better. Through the use of sophisticated sensors, ShotSpotter has the ability to expose, pinpoint, and alert law enforcement agencies of real time, illegal gunfire incidents. Their surveillance technology provides an exact location on a map (latitude/longitude) with related data such as the address, number of rounds fired, and type of gunfire straight to a user’s device. Their goal is to reduce gun violence, improve public safety, and enhance the resiliency of communities all over the world. ServiceMax technology enables proactive, informed, data driven field service maintenance, and helps Shotspotter increase the safety and security for cities and police departments around the United States and beyond.

Baker Hughes, a GE company (Turbomachinery Services)

En 2016, GE Oil & Gas et Baker Hughes ont convenu de créer une entreprise de services pétroliers et gaziers de calibre mondial, ce qui a donné naissance à Baker Hughes, une société de GE. BHGE est une entreprise à part entière, couvrant tous les segments de l'industrie pétrolière et gazière. Leurs solutions en amont, intermédiaires et en aval sont utilisées dans plus de 120 pays et aident les clients à réduire leur empreinte écologique. La vision industrielle et numérique de BHGE vise à apporter une énergie plus sûre et plus abordable non seulement à ses clients, mais au monde entier.

Enphase

Enphase Energy’s goal is to provide technology solutions that make clean energy accessible, reliable, and affordable to all. Their products include the world’s first solar microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase has shipped over 16 million microinverters, and more than 500,000 residential and commercial systems have been launched in over 100 countries around the world.

GE Power

GE Power est un leader mondial dans la production d'électricité. Ses technologies innovantes et ses offres numériques rendent l'énergie plus abordable, fiable, accessible et durable à travers le monde. La centrale électrique numérique de GE Power, les turbines à gaz, l'équilibre et la stabilité des installations, les solutions de mise à niveau et de service de maintenance et les logiciels de gestion des données sont utilisés dans 7 zones, couvrant plus d'un tiers de l'électricité mondiale. Avec des milliers de techniciens de terrain dans plus de 150 pays, GE Power Services est essentiel pour maintenir cette électricité.

GE HealthCare

GE HealthCare est une entreprise d'équipement et de logiciel médical et de services pour les biosciences. Utilisant leur devise «healthymagination», ils se concentrent sur la réduction des coûts, l'augmentation de l'accès aux soins et l'amélioration de la qualité de vie dans le monde. Cette visions globale et ambitieuse aide GE HealthCare à atteindre son objectif d'améliorer les vies dans les moments importants, ce qui signifie que leurs produits et services restent opérationnels pendant ces moments clés de la vie.

Chair-A-Medics, Inc.

Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. Chair-A-Medics number one goal is to enhance the patient experience. They are also focused on growing as a company. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.

Kinetico

Kinetico Advanced Water Systems is known as one of the most reliable providers of high quality water treatments solutions. Kinetico’s non-electric technology helps people all over the world solve their water problems and improve their water for both general use and consumption.

Westmor Industries

Westmor designs and manufactures a full line of petroleum and liquid handling parts. Their products and services include bobtails, bulk plants, c-store construction management, c-store technical service, fueling systems, and truck tanks. Industries like petroleum, propane, biofuels, aviation, transportation, and agronomy utilize their product and services.

Kiwa Inspecta

Kiwa Inspecta offers a variety of services per package. They provide over 300 options including in the areas of inspections, testing, certification, technical consultancy, and training services. Kiwa Inspecta creates trust by staying transparent regarding the quality, safety, and sustainability of their products and services

Topcon

When Topcon needed to transform their service organisation into a profit centre for their company, they turned to ServiceMax to deliver an enterprise field service management solution with a mobile application specifically built for field service. According to Topcon’s Director of IT, Gary Yantsos, “ServiceMax was the clear winner for us because it’s one of the few products that represents a comprehensive service framework and we had the ability to tune it to make it relevant to our business.”

Molecular Devices

Molecular Devices is one of the world's leading providers of high-performance bioanalytical measurement systems, software and consumables for life science research, pharmaceutical and biotherapeutic development. Included within a broad product portfolio are platforms for high-throughput screening, genomic and cellular analysis, colony selection and microplate detection. These leading-edge products enable scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics for their clients.

MilliporeSigma

To create one global unified field service system, gain visibility across their entire organization, and increase customer satisfaction, MilliporeSigma chose ServiceMax’s field service management solution. Today, instead of setting aside weeks to analyze data on service utilization and customer satisfaction, it takes just a click of a button on the ServiceMax dashboard. “We’re now much more proactive in taking action to improve customer service,” says Stephen McPhee, MilliporeSigma’s head of service. “ServiceMax has been a transformative tool for us.”

Elekta

Elekta est une société de fabrication d'équipements médicaux qui produit des logiciels et des équipements pour améliorer la vie des personnes atteintes de cancer et de troubles cérébraux. Elekta, étudie comment la connectivité et les appareils intelligents peuvent être utilisés pour générer plus de valeur pour leurs clients ainsi que de nouvelles sources de recettes. Elekta comprend cette opportunité et utilise l'Internet des objets depuis une dizaine d'années pour aider à différencier son activité de service et accélérer ses opérations de service sur le terrain.

Traka

Afin de protéger vos actifs les plus précieux et les équipements des entreprises, Traka propose une large gamme de produits, y compris des armoires à clés, des casiers, des logiciels et divers accessoires. Traka fait partie du groupe ASSA ABLOY, le plus grand fabricant de serrures au monde en volume de ventes. Ils ont plus de 5000 clients dans le monde, tels que des écoles, des prisons, des locaux de police, des centres de transport et sites dangereux. Avec Traka, les clients peuvent sécuriser, gérer et vérifier leur équipement. Lorsque les clients protègent mieux les clés et les actifs essentiels à leur activité, ils sont en mesure de réduire les coûts et d'améliorer l'efficacité en réduisant les temps d'arrêt et en évitant les pertes et les dommages sur les actifs de l'entreprise.

SPP Pumps

Depuis plus de 130 ans, SPP Pumps fabrique des pompes et des systèmes centrifuges. Ils ont été utilisés dans diverses applications industrielles, y compris la construction, la protection contre les incendies, l'exploitation minière, le pétrole et le gaz, la production d'électricité et l'eau. Les opérations de pompage de leurs clients sont généralement très exigeantes et se passent généralement dans des environnements hostiles ou à températures extrêmes dans le monde entier.